FLO was launched from a bedroom in 2006, today it is the UK's largest astronomy retailer with seven highly caffeinated staff working from our distribution-centre in Exeter, Devon.
This was achieved not through magazine advertising but from word-of-mouth recommendations, customer loyalty and our association with Stargazerslounge, the UK's largest, most active and fastest growing astronomy forum.
Our approach to retailing:
We stock only products we know to be trustworthy and source them direct from the manufacturer or the manufacturer's appointed UK distributor (no grey imports!) so everything we sell includes a full UK warranty.
Being a specialist retailer (not a box-shifter!) we have knowledgeable staff offering good advice backed by our customer-friendly 30-day returns policy.
We operate this way because astronomy products are scientific instruments, not plug-and-play devices, so access to reliable advice and support is essential.
Thank-you for your support :-)
Annette, Grant, James, Jenna, Lisa, Martin & Steve