Blog: 

About Us

FLO was launched from a bedroom in 2006, today it is the UK's largest astronomy retailer with nine highly caffeinated staff working from our distribution-centre in Exeter, Devon.  

This was achieved not through magazine advertising but from word-of-mouth recommendations, customer loyalty and our association with Stargazerslounge, the UK's largest, most active and fastest growing astronomy forum.  

Our approach to retailing:  

We stock only products we know to be trustworthy and source them direct from the manufacturer or the manufacturer's appointed UK distributor (no grey imports!) so everything we sell includes a full UK warranty. 

Being a specialist retailer (not a box-shifter!) we have knowledgeable staff offering good advice backed by our customer-friendly 30-day returns policy.  

We operate this way because astronomy products are scientific instruments, not plug-and-play devices, so access to reliable advice and support is essential. 

Thank-you for your support  :-) 

Alex', Annette, Grant, James, Lisa, Martin, Olle, SteveB & SteveG.  


Customer Services Report
April 2017 / View Older
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