About Us

FLO was launched from a bedroom in 2006, today it is the UK's largest astronomy retailer with seven highly caffeinated staff working from our distribution-centre in Exeter, Devon.  

This was achieved not through magazine advertising but from word-of-mouth recommendations, customer loyalty and our association with Stargazerslounge, the UK's largest, most active and fastest growing astronomy forum.  

Our approach to retailing:  

We stock only products we know to be trustworthy and source them direct from the manufacturer or the manufacturer's appointed UK distributor (no grey imports!) so everything we sell includes a full UK warranty. 

Being a specialist retailer (not a box-shifter!) we have knowledgeable staff offering good advice backed by our customer-friendly 30-day returns policy.  

We operate this way because astronomy products are scientific instruments, not plug-and-play devices, so access to reliable advice and support is essential. 

Thank-you for your support  :-)

Annette, Grant, James, Jenna, Lisa, Martin & Steve smiley

Customer Services Report
June 2018 / View Older
Positive Feedback read all 5,221 comments
Enquiries Responded to within 6 working hours
Orders Completed within 2 working days