An apology and a commitment

Sunday, 26 February 2012  |  Admin

We know we don't always get it right, we are human after all. Recently we struggled to stay on top of enquiries following the tidal wave of communications generated by the BBC Stargazing Live series. During this time we were not able to give our core customers the attention they deserve. This has embarrassed us greatly so we are making some changes. In particular we are moving into larger premises and will be employing another member of staff. There will also be a number of other behind the scenes changes to IT, procedure and policy that should help us serve you better during busy periods.

Thank-you for your support  

Steve and the FLO team