Email: Being an online company we provide service and support via email. An email received during office hours (Mon-Fri 9.30-4.30) will usually receive a response same day or next working day.
Address: Please note during the pandemic we are not receiving visitors at our premises in Exeter.
First Light Optics Ltd, Unit 7 Budlake Units, Budlake Road, Marsh Barton Trading Estate, Exeter, Devon, EX2 8PY
Astronomy sales during the pandemic!
Demand for astronomy equipment is very high. Higher even than Christmas! China has reopened but their manufacturers are struggling with high demand, materials shortages and reduced shipping channels. A perfect storm!
Keeping our website stock availability indicators up-to-date and our customers informed during these extraordinary times is difficult. Often a manufacturer or distributor is unable to provide an ETA. The situation can also change overnight if a shipment is cancelled, delayed or contains less stock than anticipated.
In an attempt to stay on top of the situation we are working overtime and have employed more people in our warehouse, helpdesk and workshop.
We predict China will need 2-3 months to catch up so please be patient and know we are doing our best to make stock available.
On a positive note. Interest in astronomy is at an all-time high and FLO has never been in such good health with more stock and more staff than any other UK astronomy retailer.
Thank-you sincerely for your patience and understanding during these extraordinary times.
Alex, Andy, Annette, Ann, Dave, Grant, Ian, James, Katie, Lisa, Martin, Nathan, Rob & Steve