Customer Feedback

We are grateful for customer feedback because it helps us to improve.

The comments and satisfaction ratings below are genuine and are updated regularly.

View feedback from earlier years:

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• Thanks for very detailed response.
• Mike on 13/05/2023
• My email refers.
• Jimmy on 12/05/2023
• I sent a message the day before at 11.30pm, and i got a reply next day. Great response helped me fix my problem, highly recommened if in need for any help or assistance with your telescope!
• Eduard on 12/05/2023
• You didn’t take long to reply all. You were very quick. Many Thanks
• Tony on 12/05/2023
• Can't say enough good things about everyone who works at FLO legends as always.Many thanks
• Paul on 12/05/2023
• Rapid response to message left - I'm impressed.
• David on 12/05/2023
• FLO IS FANTASTIC!!!
• Ellyn on 12/05/2023
• I don't need to replace the azimuth bolts.It's the altitude bolts I need to upgrade ?
• John on 12/05/2023
• Fantastic communication skills and knowledge. Alex goes the extra mile to explain what most casual peopleWould need to down hours reading to understand the topic. Speedy response coupled with a wealth of advice. This is why I keep coming back even though I am a seasoned astronomer. Sometimes it’s import to bounce off fellow astronomers for advice especially if you took a break of the hobby. 5 stars ✨ +
• Slim on 11/05/2023
• First rate, as always!
• Ian on 11/05/2023
• Wouldn't expect anything less from a 1st Class business.
• Rob on 11/05/2023
• Amazing service, very fast delivery to Germany!
• Olga on 11/05/2023
• Very accurate information
• Antonio on 11/05/2023
• Thanks for the follow up!
• Steven on 10/05/2023
• Good help for many things I did not gtasp myself.Great thanks!
• Rolf on 10/05/2023
• Always very helpful and knowledgeable
• Tony on 10/05/2023
• Super fast and efficient. Sincere thanks.
• Ian on 10/05/2023
• FLO has first class services in all departments
• Brian on 10/05/2023
• Always the absolute best service from First Light Optics!!!
• Cathy on 10/05/2023
• Chris provided great advice and a speedy response to my questions, an excellent service
• Mike on 10/05/2023
• Quick and right to the point
• Anonymous on 10/05/2023
• Very helpful response. Thank you!
• Douglas on 10/05/2023
• Appreciate the simple explanation, as I didn't really understand the issue.
• Mark on 09/05/2023
• Amazing and very helpful advice from Ian today, couldn't be more impressed
• Hamish on 09/05/2023
• Well informed response that has stopped me wasting money!
• Robert on 09/05/2023
• Cheers Alex
• Carlos on 09/05/2023
• FLO support and advice up to your excellent standards.Thank You
• Ronald on 09/05/2023
• I would like to Thank Alex, and others who have helped me with comparative questions that may seem trite. I want to get the best combination of value and function out of the product being considered. Thanks again, favorably considering the 102. Best Regards, Edward
• Edward on 09/05/2023
• very friendly. respond quickly and think along to come to a solution
• Dietger on 09/05/2023
• Solved my problem.
• Kelly on 09/05/2023
• Got the exact answer needed…
• Jim on 09/05/2023
• Always helpful.
• Neil on 09/05/2023
• Thanks for the reply Ian
• Chris on 09/05/2023
• Very quick and useful response
• Neil on 09/05/2023
• Thanks
• John on 09/05/2023
• Excellent service
• Ian on 09/05/2023
• Thanks for the quick reply
• Frank on 09/05/2023
• Thanks
• Dale on 09/05/2023
• Very helpful and knowledgeable also quick replies thanks again
• David on 08/05/2023
• Okay that’s great Chris. Thanks for the swift reply. I’m going to review your review and I’ll be back!Kim
• Kim on 05/05/2023
• Thank you for not laughing Grant. I'll get the ZWO 585. You were so informative and very kind.
• Ellyn on 04/05/2023
• Thank you so much. Regards.
• Piotr on 04/05/2023
• Consistently fantastic service from flo
• Graham on 04/05/2023
• Ok thank you Dave
• Stephane on 04/05/2023
• Absolutely spot on advice!
• David on 03/05/2023
• Thanks...
• Bunyamin on 03/05/2023
• Brilliant. Will put into another box. Thank you so much
• Carlos on 03/05/2023
• Great service as usual from Steve and Ann.
• Douglas on 03/05/2023
• Superb help and very quick
• Daniel on 03/05/2023
• Fast response considering I only mailed mid morning!Looking forward to your suggestions. Kim
• Kim on 02/05/2023
• Great service from FLO-yet agsin
• Nick on 02/05/2023
• Thanx Ian
• Mark on 02/05/2023
• Gave the exact information I requested in a friendly manner
• Andy on 02/05/2023
• Thanks for the advice, very much appreciated
• Chris on 02/05/2023
• always helpful and responsive to questions asked
• Kate on 02/05/2023
• A very helpful and unbiased response to my questions concerning new telescope choices. Very clearly took the time to consider my exact needs and came up with great suggestions.
• Ian on 02/05/2023
• Grant was very helpful.
• Michael on 02/05/2023
• Good as you like.
• Rob on 02/05/2023
• Fantastic support and service!Very helpful.
• Zoe on 28/04/2023
• Alex went beyond even what I expected for customer service. Fantastic experience. Very professional.
• John on 28/04/2023
• Thanks for a speedy resolution
• Mary on 28/04/2023
• i will wait your answer
• 김유석 on 28/04/2023
• Thanks for your help Alex
• Ian on 28/04/2023
• Great! As ALWAYS!
• Ofir on 27/04/2023
• Fast and helpful response. Thankyou
• Graham on 27/04/2023
• Fast and informative answer. Many thanks.
• John on 27/04/2023
• Couldn't be more helpful!
• Graham on 27/04/2023
• Replied pretty quick, let me know exactly what I needed to know. Thanks
• Andres on 27/04/2023
• Perfect answer. Thanks you.
• Eric on 26/04/2023
• Very helpful and quick with there response, so thanks again for all the help and would recommend them to my friends.
• Harry on 26/04/2023
• Alex was super helpful
• Nick on 26/04/2023
• the support was fast clear and very polite, I'm grateful for that.
• Raphael on 26/04/2023
• Great support, fast replies and high knowledge.
• Christoffer on 26/04/2023
• quick and helpful response
• Mike on 25/04/2023
• Fast helpful advice
• Pat on 25/04/2023
• Thank you very much Alex,very helpful,fantastic service!!!
• Rafal on 24/04/2023
• Speedy response as always from FLO. Super service and advise Many thanks Alex
• Slim on 24/04/2023
• Excellent advice
• Neil on 24/04/2023
• Such a helpful and comprehensive answer - hope to order first telescope from this company
• Kirsty on 24/04/2023
• Very quick snd much appreciated
• Ian on 24/04/2023
• Thank you very much, your help was great so I ordered the telescope and it arrived yesterday. I will have a lot of fun with it!
• Francisco on 23/04/2023
• as usual many thanks.
• Ian on 22/04/2023
• James, this is so kind of you to follow up on Chris's email to me this morning. Thank you. The images seem even better than those on the Unistellar video considering they were taken near Exeter.
• Phil on 21/04/2023
• This is an excellent and very quick to arrive answer to the questions I put to FLO late yesterday afternoon. Thanks very much Chris.
• Phil on 21/04/2023
• Thank you..so helpful
• Debbie on 21/04/2023
• Quick response
• Ken on 21/04/2023
• hank you so much for replying to me email, I am so grateful.
• Terry on 20/04/2023
• Dave has been very quick to reply with all the right answers
• Deborah on 20/04/2023
• Thank you Ann. Appreciate your quick reply. Doug…..
• Douglas on 20/04/2023
• Thanks Alex, I look forward to the follow-up email from your colleague.
• Marc on 19/04/2023
• Thanks a lot, that's very helpful.
• Andrew on 19/04/2023
• Alex has been really helpful with detailed responses to a variety of questions over the last couple of days. Your customer service is much better than some suppliers I have dealt with.ThanksNeil
• Neil on 18/04/2023
• Brilliant as always. Thank you
• Steve on 18/04/2023
• Very accurate information
• Antonio on 18/04/2023
• Información muy precisa
• Antonio on 18/04/2023
• Knowledgeable response as ever and quick too. Thanks.
• Andy on 18/04/2023
• Very clear & prompt assistance, thank you. I can see me spending quite a lot of money on AP stuff in the coming months !!
• Peter on 18/04/2023
• Quick response from the team.
• Debasis on 18/04/2023
• Prompt response and always very helpful.
• Giuseppe on 17/04/2023
• very quick reply thanks
• Ken on 17/04/2023
• Very pleased with the prompt reply and the offer of assistanceThank you
• Peter on 17/04/2023
• Thank you very much. I am currently just finishing renevating our bungalow and have not yet used my telescope and pronto stand. But looking ahead next couple of days we might have some clear nights. I will definitely review and will add how impressed I am with your whole service.
• Kenneth on 17/04/2023
• Quick and precise !
• Gunder on 17/04/2023
• FLO always helps in a very positive way and quick with their replies.Excellent service
• Fred on 17/04/2023
• Top notch service, quick and concise response Thanks Slim
• Slim on 17/04/2023
• Very efficient service as always, thank you for your speedy support.
• Andy on 17/04/2023
• Fast and accurate response to a newbies question. Job doneMany thanks
• Ian on 17/04/2023
• quick and helpful as always, thankyou :)
• Arran on 17/04/2023
• Great service thank you
• Gert on 17/04/2023
• Prompt efficient friendly service from FLO!
• Graham on 17/04/2023
• Very helpful as always. Many thanks.
• Colin on 17/04/2023
• Very help full
• Lee on 17/04/2023
• Always a quick response from FLO. Brilliant service.
• Kenneth on 17/04/2023
• Great service and after care.
• Peter on 17/04/2023
• I sent details of my requirements to several suppliers and this reply was head and shoulders above all the other supplier's responses. Well done Alex and thank you very much!
• Ray on 16/04/2023
• Couldn't answer my question relating to product
• Howard on 14/04/2023
• Always a great service from FLO
• Allan on 14/04/2023
• As usual, great!
• Dave on 14/04/2023
• thank u, yes remove it. return the difference $ & proceed with the rest of the order! thank u, Mike M
• Mike on 14/04/2023
• great help, thanks
• Lisa on 14/04/2023
• Quick and answered my question well.
• Jane on 14/04/2023
• First Light Optics has been one of the best companies I have ever dealt with, and Chris' reply, regarding a return, was direct, friendly, and efficient. A prompt pleasure. Thanks, Thomas
• Thomas on 13/04/2023
• Accurate information.
• Antonio on 13/04/2023
• Quick concise answer. Excellent service.
• Pete on 13/04/2023
• I’m very satisfied that you are doing all you can on my behalf to get this strange problem resolved. It has been compounded by Easter holidays and all that, but that’s fair enough. And of course you have other customers too……hopefully easier to deal with than me !! We are now of course running out of “dark skies” as the days lengthen, more so in N Ireland than in the south of England ! But I want to get it all resolved and fully functional before next autumn…..! R Patterson
• Ronald on 13/04/2023
• Accurate information
• Antonio on 13/04/2023
• Thanks for the email thought I'd ask instead of getting the wrong one
• Michael on 13/04/2023
• Thanks for the reply and the info
• Stephen on 13/04/2023
• Thank very much for your reply it was very informative
• Nigel on 12/04/2023
• Thanks for your help and patience with this OAP
• Paul on 12/04/2023
• Thanks for your help and patience with this OAP
• Paul on 12/04/2023
• I’ll be back for futures needs not met here in the states. Thanks, Charles
• Charles on 12/04/2023
• Quick, perfect response to my query - thank you
• Alan on 12/04/2023
• Usual excellent service from FLO (Chris)
• Graeme on 12/04/2023
• Thanks
• Mark on 12/04/2023
• Straight to the point.
• Alan on 12/04/2023
• Looks like I need to read more of the description; didn’t see the choose option part! Many thanks!
• Paul on 12/04/2023
• Thanks again Alex - more stuff to pore over!!
• Anthony on 12/04/2023
• Delighted with rapid and helpful response from Ann. Problem resolved to my satisfaction. Terry Mullen
• Terry on 12/04/2023
• Fabulous speedy and informative responses
• Alison on 12/04/2023
• Great service and technical help
• Marc on 12/04/2023
• Thank you Chris
• Thierry on 12/04/2023
• Thanks
• Tony on 11/04/2023
• Thank you Steve. I really appreciate the time you took to respond to my question.
• Richard on 11/04/2023
• Alex once againanswered my question promptly and in full many thanks
• Anthony on 11/04/2023
• Fantastic customer service from Chris. Answered all my questions quickly.
• Oliver on 11/04/2023
• Always very informative and goes the extra mile to help buy the right equipment.
• Christian on 11/04/2023
• Alex is always SO helpful, patient and really prompt in replying to emails. Without his help my journey, which I love, into astrophotography would have been much more difficult.
• Michael on 11/04/2023
• Thank you Steve,excellent staff!!
• Rafal on 11/04/2023
• Thanks, sorry about that.
• Roger on 11/04/2023
• Prompt response and considered advice. Thanks to Chris I will be purchasing one of these telescopes shortly. Thankyou
• Les on 11/04/2023
• Asked a question - got an answer = happy customer, product ordered.
• Rob on 11/04/2023
• Thanks
• Jacques on 11/04/2023
• Excellent service and quick reply
• Derry on 11/04/2023
• Thank you for replying quick
• Ritesh on 11/04/2023
• Clear concise information and fast response
• David on 11/04/2023
• My query was answered very quickly by Chris.
• Michael on 11/04/2023
• Always so prompt and polite, just makes you return time after time.
• Malcolm on 11/04/2023
• Great support from Alex as always.
• Barry on 07/04/2023
• I received the information I needed, very quickly after I emailed my question.
• Paul on 06/04/2023
• Very quick response, insightful and addressed all concerns.
• Lewis on 06/04/2023
• That'll do
• Stacy on 06/04/2023
• Brilliant, thank you
• Karen on 06/04/2023
• Quick and appropriate response.
• Alan on 06/04/2023
• Helpful and quick response as usual
• Ian on 05/04/2023
• Alex is a very helpful guy - or is it girl? Could be short for Alexandra?Anyway thanks once againTony
• Anthony on 05/04/2023
• The information was clear, pertinent - and prompt. What more could I ask?
• Peter on 05/04/2023
• Thank you so much Ann,amazing staff,very very kind and helpful.Absolutely top class service
• Rafal on 05/04/2023
• Thanks it was the larger one I am after I think William Optics so one, do you stock them?
• Trevor on 05/04/2023
• Really appreciate the thorough detailed responses from Alex! Buying your first telescope is daunting but he has really helped me understand the differences and has guided me to a purchase. I am so glad I emailed! :)
• Bronagh on 04/04/2023
• Quick helpful response
• Ian on 04/04/2023
• Thanks Alex.Much appreciated.Pat
• Head1944 on 04/04/2023
• A bigest thank you!!
• William on 04/04/2023
• Super helpful. Thanks
• David on 03/04/2023
• Above and beyond, superb
• Michael on 03/04/2023
• quick and honest reply
• Espen on 03/04/2023
• As always, the best in UK
• Len on 03/04/2023
• Brilliant many thanks for fast response. Telescope ordered. Look forward to receiving it.
• Ian on 03/04/2023
• Dave has been amazing!! I wouldn’t have been able to make a decision without Dave’s guidance and knowledge. I highly recommend flo.
• Ashleigh on 03/04/2023
• Extremely helpful
• Chris on 03/04/2023
• The answer was concise, helpful and quick
• Liam on 03/04/2023
• A spare part was needed and kindly supplied for no charge!
• Rob on 01/04/2023
• And so my problem has been resolved
• Michael on 31/03/2023
• As always a professional service
• Michael on 31/03/2023
• Dave was very helpful. The FLO team are always great at helping with problems
• Gary on 31/03/2023
• Brilliant! Fast response and very informative. Cheers Chris!
• Jon on 31/03/2023
• Yet again FLO provide a level of customer service that goes beyond their commercial obligations. With service like this, why go anywhere else?
• Max on 31/03/2023
• I am really impressed with the knowledge and patience that Alex has it gives you confidence which is essential for such speacialist equipment many thanks
• Barry on 30/03/2023
• Very patient and helpfull
• Alan on 30/03/2023
• I have a brochure from a dealer and there is just a mind boggling amount of information, which I start to get confused with after a while. I don’t always trust the reviews as I have worked for a company, who encouraged some employees to write favourable ones. Plus I work in the customer facing and have had reviews from fantom customers. Thank you for your help.
• Kevin on 30/03/2023
• Brilliant throughout. Gained a new customer here. Alex is a credit to the company.
• John on 29/03/2023
• Very quick and helpful, thanks Alex.
• Graham on 29/03/2023
• Very good customer care in getting me a spare part for my tripod
• Rob on 29/03/2023
• Alex,Thanks for your prompt response to my questions. Good adviceon researching the customs fees and was worried who handled this. I have heard DHL is better to deal with from overseas.Best Regards, Edward
• Edward on 28/03/2023
• Good news, and been very helpful
• Marc on 28/03/2023
• Excellent support
• Marc on 28/03/2023
• Thanks, detailed and helpful as per usual with the FLO team.
• Simon on 28/03/2023
• Thanks for your help
• Simon on 28/03/2023
• Fantastic service from FLO, they are a great company, thanks.
• Kevin on 28/03/2023
• Quick response very helpful
• Ian on 28/03/2023
• Excellent and quick customer service
• Faisal on 28/03/2023
• Thank you for that quick reply, I do need it to be plug and play with my mount to the Raspberry Pi.I will have to keep looking.Regards, Tony.
• Tony on 28/03/2023
• always receive great support and advice from FLO
• Pacey on 27/03/2023
• Thank you so much Ann,fantastic staff!!!
• Rafal on 27/03/2023
• No respondió todas las preguntas.
• Fèlix on 27/03/2023
• As always, prompt, courteous and helpful.Thank you
• Francis on 27/03/2023
• Steve was very helpful, thank you
• Damian on 27/03/2023
• Thanks Ann!Fantastic help. Super quick response first thing Monday morning.
• David on 27/03/2023
• Alex is very helpful and replies promptlyThanks once again
• Anthony on 24/03/2023
• Always great support from FLO
• Pacey on 24/03/2023
• Excellent answer to my question with great detail
• Chris on 24/03/2023
• always receive great support from FLO
• Pacey on 24/03/2023
• Prompt attention and the outcome that will work for me. Well done.
• James on 23/03/2023
• Thanks Alex for all your help and patience
• Martin on 23/03/2023
• Thanks for the reply to my enquiry. I think I would put in a purchase for 2 SCT focusers, 1 for my C6 and the other for my C9.25.
• Anonymous on 23/03/2023
• Thank you for your advice, which has pointed me in the right direction
• Stephen on 23/03/2023
• Thank you so much for the detailed reply. Helps enormously. I heard you guys were good but that proves it! Consider me a new customer.
• John on 23/03/2023
• Thanks for your reply - I shall just try to be patient!
• Geoff on 22/03/2023
• Quick and informativ answer !
• Gunder on 22/03/2023
• Thank you, that would be very usefull
• Dave on 22/03/2023
• Chris is extremely helpful and pro active - he definitely thinks about things and gets into the detail. RP
• Ronald on 22/03/2023
• Excellent service as always guysThanks Alex, Ian Rob et allI’ll wait for the outcome RegardsChris
• Chris on 21/03/2023
• Business as usual! Great.
• Dave on 21/03/2023
• Brilliant customer service
• Steven on 21/03/2023
• Chris, went to a lot of trouble to solve a problem I had with a purchase and showed great patience, couldn't have been more helpful.Not only that, he/she? notified me of the unexpected arrival later the same day, today, of an item I mentioned I wanted but was on a 60-90 day lead in time. I've just placed the order!Fabulous customer service.
• Paul on 21/03/2023
• Many thanks for the comprehensive answer to my question!
• Alex on 21/03/2023
• Honest info, kind replier
• Abraham on 21/03/2023
• Very helpful, especially like that Alex provides evidence-based information and options which then allows customers to form their own informed judgements/opinions on what is best for them.
• David on 21/03/2023
• ChrisMany thanks, will try AltairTrevor
• Trevor on 21/03/2023
• Perfect
• Alan on 21/03/2023
• Thanks for the update.
• Valeriy on 21/03/2023
• Many thanks I have an Altair gpcam2 327c and would like to know what additional Parts I need for the field flatner?
• Trevor on 21/03/2023
• First class customer service
• Steven on 21/03/2023
• Best customer service in UK
• Mihailo on 21/03/2023
• Very prompt reply even if the news was slightly bad. But excellent service. Keep it up.
• Rhys on 21/03/2023
• Thanks for the info
• Darrell on 21/03/2023
• Thanks very much for prompt detailed reply
• Anthony on 20/03/2023
• Very thorough and to the point
• Alan on 20/03/2023
• Quick answer, and I have ordered the item now.
• Gunder on 20/03/2023
• Many thanks
• Haider on 20/03/2023
• Outstanding, as ever
• James on 19/03/2023
• Chris gave me a quick and complete answer to both my questions so its easy for me to decide what I need to buy..
• Paul on 17/03/2023
• Thank you. Perfect and prompt answer.
• Kevin on 17/03/2023
• Ok thank you!
• Nic on 17/03/2023
• Always a fast and helpful response!.Thanks
• Asif on 17/03/2023
• Chris answered my question and provided me additional information to help me make my decision regarding my future purchase.
• Rob on 17/03/2023
• concise reply
• Dave on 16/03/2023
• Kind and honest help
• Abraham on 16/03/2023
• Many thanks Alex. Great work! CS
• Bob on 15/03/2023
• Excellent service
• Laurence on 15/03/2023
• Thank you for your help with this. it is much appreciated.
• Stephen on 15/03/2023
• Do you have a 40mm etalon in stocks for the PST please?
• Rob on 15/03/2023
• Quick and helpful update as always. Many thanks.
• Paul on 15/03/2023
• It was a clear and adequate answer. Thanks!
• Görkem on 15/03/2023
• Quick response, thank you
• Steve on 15/03/2023
• Thanks Chris
• Simon on 14/03/2023
• Anne, thank you brilliant service
• Mike on 14/03/2023
• Support is Great as always
• David on 14/03/2023
• As usual great advice and look forward to my next dealings with FLO
• Barry on 14/03/2023
• Ian was very helpful and resolved my question. Thank you.
• Richard on 14/03/2023
• Thanks Ian, very helpful - I have placed the order!
• Michael on 14/03/2023
• Excellent, very helpful!
• Andrew on 14/03/2023
• Superb Customer Service...
• Karl on 14/03/2023
• Going to order now, Thank you
• Ryan on 14/03/2023
• Very friendly support!!!!!!
• Daniel on 14/03/2023
• Thank You so much. Your support is the best and that's why I keep coming back to you guys.
• Mark on 13/03/2023
• Thanks
• David on 13/03/2023
• Thanks
• Pete on 13/03/2023
• Anne was very helpful after I reported a slight snag with the delivery, which was down to DPD and soon resolved. Excellent customer service, thank you.
• Steven on 13/03/2023
• Fantastic and as useful as ever. Thankyou Alex
• Hugo on 13/03/2023
• Always excellent
• Rob on 13/03/2023
• A very detailed and informative reply. Excellent service.
• Ian on 13/03/2023
• Thanks. Fixed with 40mm nut and bolt. M4 size if anyone else needs the info. Your assistance is why I keep coming back to buy my stuff from you.
• Les on 13/03/2023
• Very complete and accurate reply. Thanks a lot!
• Wouter on 13/03/2023
• Fantastic Customer Services.
• Karl on 13/03/2023
• Excellent & Fast feedback only to be expected at FLO. Thanks.
• Alfred on 13/03/2023
• Dave helped me understand my Lunt 50 better and enable me to mitigate my Newton’s Rings problem.
• Ron on 13/03/2023
• Thanks Grant - M54 seems to be increasingly of use for Full Frame cameras etc but the support parts are hard to find
• William on 13/03/2023
• Great response to my questions, thank you
• Stacy on 13/03/2023
• Thank you for your continued excellent service..
• Paul on 13/03/2023
• Thank you... much appreciatedRob
• Rob on 13/03/2023
• Very helpful thankyou :)
• Chelsey on 11/03/2023
• Fast reply very helpful it’s really helpful when the support team is there when you need them
• Sullivan on 10/03/2023
• Thanks again for the rapid support and resolution of the issue. Much appreciated.
• Paul on 10/03/2023
• Fast and very helpful response - as always. Thank you Chris in particular and FLO in general.
• Paul on 10/03/2023
• Fast and helpful
• Matt on 10/03/2023
• Great
• Muhamed on 10/03/2023
• Super fast service by Dave
• Kevin on 10/03/2023
• Thank you!
• Lu on 10/03/2023
• Outstanding
• Duncan on 09/03/2023
• Ann was just super great. Very fast response. Very accurate and efficient. Thank you so very much.
• Muhamed on 09/03/2023
• Very helpful thank you.
• Ben on 09/03/2023
• Thanks Alex,This solved my problem!
• Erik on 08/03/2023
• Many thanks Alex
• Andy on 08/03/2023
• Thanks Alex, fast response as always and answered my question
• Andy on 08/03/2023
• the information about the shipping delays should have been forwarded to all costumers when they about to place an order that would require the service of the particular shipping company.
• Clement on 08/03/2023
• Kind answers and very detailed
• Abraham on 08/03/2023
• Advice given was very useful to decide on which power pack to consider in the future for my setup.
• Dom on 08/03/2023
• Thank you!!!
• Levent on 08/03/2023
• Thank you for this valuable information!
• Glenn on 08/03/2023
• High quality and very helpful sevice
• James on 07/03/2023
• Very helpful; exactly what I wanted to know.
• Alan on 07/03/2023
• Very helpful and prompt reply from James, thanks very much.
• Graham on 07/03/2023
• Very helpful explained everything i wanted to know.Thanks
• Philip on 07/03/2023
• thats great cheers
• Gary on 07/03/2023
• Quick response as usual and sorted my query straight away
• Dave on 06/03/2023
• The reply was very kind
• Abraham on 06/03/2023
• Just what I needed to know
• Neil on 06/03/2023
• thank you!
• Leon on 06/03/2023
• the responses from Alex have been quick and extremely helpful
• Willie on 06/03/2023
• Super speedy response as usual. I continue to be amazed at the quality of service.
• Michelle on 06/03/2023
• Correct answer given
• Noel on 06/03/2023
• Thank you Chris
• Graham on 06/03/2023
• A speedy reply to my enquiry which was very much appreciated..Many thanks to you all.
• Graham on 04/03/2023
• fast and informative reply
• André on 04/03/2023
• I've read a lot about how good FLO are and it all seems justified. I wish I had bought the stuff I already have from FLO.
• Colin on 03/03/2023
• Very helpful advise and support is purchase of new mount many thanks
• Barry on 03/03/2023
• Thank you Steve. I am giving you big burden. I really appreciate all your efforts.
• Levent on 03/03/2023
• Thanks Alex - really helpful and much appreciated. I’ll have a look through the options you’ve suggested. Cheers!
• Andrew on 02/03/2023
• Thanks a lotDan
• Gutiez on 02/03/2023
• Awesome response and fast !
• Gary on 02/03/2023
• thank you great service
• Richard on 02/03/2023
• Thank you.
• Börje on 02/03/2023
• Thank you so much for the quick response!
• Samantha on 02/03/2023
• Always get a very reply to questions asked. Can't recommend these guys enough.
• Ian on 02/03/2023
• Excellent product support.
• Alexander on 02/03/2023
• Always a swift and helpful reply from FLO!
• Paul on 02/03/2023
• Alex has been extremely prompt, thorough, and understanding through my situation. His customer service is 10/10.
• Erik on 01/03/2023
• Grant's responses were super fast and accurate. Thanks,
• Steve on 01/03/2023
• Seemingly honest and helpful reply.
• Dave on 01/03/2023
• Thanks for prompt reply.
• Stephen on 01/03/2023
• Very quick response and very helpful with all the detail I needed.
• Stephen on 01/03/2023
• Quick and helpful response from Alex
• R on 01/03/2023
• Chris was very helpful, I have ordered the eyepiece case.
• Peter on 01/03/2023
• Perfect. Thanks
• Paul on 01/03/2023
• FLO Always go one step further to be Helpful.Thank You Chris. Brian Banbury
• Brian on 01/03/2023
• Thanks GrantI have resubmitted and it’s processed ok.KRAndrew
• Andrew on 01/03/2023
• As always, the information supplied to questions is first rate.
• Jonathan on 01/03/2023
• Very swift response, at the end of the day too!
• Paul on 28/02/2023
• Thanks for the prompt reponse. Will keep an eye out on the website in case you do get stock.John
• John on 28/02/2023
• Thanks, just wanted to make sure that the order had not gone astray somewhere. Thanks for the update
• Neil on 28/02/2023
• Excellent Chris, and so helpful including a photograph.
• Peter on 28/02/2023
• Good and swift as always, thank you
• Alan on 28/02/2023
• Thanks Ian - duly ordered :) Mark
• Mark on 28/02/2023
• yes all fine many thanks bruce
• Bruce on 28/02/2023
• Thanks Ian, very informative
• Luis on 28/02/2023
• Hi Ian,Thank you for your feedback. I do notice that there is a massive shipping cost involved that amounts to £400… wow Thanks again for your time; let me think about this, for I trust orders from the UK a lot more than from China.Regards,Niel
• Niel on 27/02/2023
• Fast, Competent and Kind.
• Ferdinando on 27/02/2023
• Fast and accurate answer!
• Aaron on 27/02/2023
• Wonderful very clear advice.
• Jane on 27/02/2023
• Amazing company service. 5 stars
• William on 27/02/2023
• Chris couldn't have been more helpful. I feel so glad that I reached out prior to investing in equipment best suited to a beginner. Thank you so much, I appreciate your time and effort on my behalf.
• Victoria on 27/02/2023
• Prompt & concise!
• Martin on 27/02/2023
• Thanks James, FLO helpful as always! (Hope my musings didn't confuse things too much; they did a lot more to me over a few hours this morning trying to get sense out of PP!)
• Danny on 27/02/2023
• Thank you all again for your efficiency and helpfulnes!Danny
• Danny on 27/02/2023
• QUICK RESPONSES TO MY EMAILS AND VERY HELPFUL.
• Paul on 27/02/2023
• Very helpful got back to me very fast on every email thanks so much for you help
• Anonymous on 27/02/2023
• As usual, great.
• Dave on 27/02/2023
• Adding the relevant information to make a better decision. Thank you again.
• Terry on 27/02/2023
• Great as usual 10 / 10
• William on 27/02/2023
• Thanks
• Simon on 27/02/2023
• Thanks. Just what I was hoping for.
• Francis on 27/02/2023
• Excellent advice, thank you
• David on 26/02/2023
• Great help thanks very much
• Jason on 25/02/2023
• Thank you for the speedy response - looks like I need 35mm bobs-knobs for my secondary mirror.
• Richard on 24/02/2023
• Outstanding as ever from Alex. Thankyou.
• Hugo on 24/02/2023
• Yes I noted the issue reported as I was alerted to it when I submitted orders to be posted via royal mail. But the issue seems to be only with tracking information rather than the actual physical delivery service.The strange is is the other order PO238254 I made on 24th January 2023 had already been delivered to me on 16 Feb 2023, but this order PO238642 hasn’t arrived yet till today, oddly.I am worried that the package could be lost, so could you please check with Royal Mail on this?
• Phei on 24/02/2023
• Unfortunately, Phei's delivery was delayed due to industrial action and a cyber strike at UK Royal Mail. We like to help, but sadly, this was outside of our control.
• FLO Response
• Great support as always from the people at First Light Optics. Dave was very helpful and got back to me very quickly with suggestions to fault find my equipment and enable me to test that the camera was not the culprit. A software & firmware update did the trick. Why look elsewhere for Astro equipment when you get customer support like this. The only thing they could do more is keep the clouds away..!!!!
• Stewart on 24/02/2023
• Really helpful and quick response from Chris! Cheers
• Richard on 24/02/2023
• Excellent advice and service. First timeI have used FLO . They have answered all my queries and more I look forward to capturing some good astrophotos and improving my setup and will definitely use their services again
• Barry on 24/02/2023
• Always a perfect experience with Flo, great advice as always. Thanks to Dave @ Flo on this occasion.
• Richard on 24/02/2023
• Very helpful and fast response
• Sean on 23/02/2023
• Thanks Alex
• Bob on 23/02/2023
• Quick helpful reply. Thanks
• Kevin on 23/02/2023
• wonderfully helpful staff and very prompt in replying to queries, can't fault them
• Chris on 23/02/2023
• Very prompt reply with full information - very good
• Steve on 23/02/2023
• Great service as always, thank you Alex @ FLO
• Richard on 23/02/2023
• Quick response and answered my query with solution to get my order updated
• Barry on 23/02/2023
• Great speedy response. Thanks for that. I have placed an order for the power cable.
• Freddy on 22/02/2023
• Information I received was very useful and informative
• Keith on 22/02/2023
• Thanks for the reply, unfortunately I only found an old compatibility chart, this must have been for an earlier model of the Asiar. Your response spot on.
• Barry on 22/02/2023
• Thanks Grant - Lightning fast response as usual. Magic.
• Francis on 22/02/2023
• Excellent reply thank you
• Karen on 22/02/2023
• Always receive great service from FLO and the staff
• Cindy on 22/02/2023
• Yes makes sense to me. Thanks
• William on 22/02/2023
• Timely and knowledgeable assistance from Alex. Excellent.
• Nicholas on 22/02/2023
• OK. Thank you for your reply and information. Let’s wait for a while, if the package would arrive. It is strange that the tracking informornation is not available. Kind regards,Jussi
• Jussi on 22/02/2023
• great support
• David on 21/02/2023
• Quick and informative response from Grant. Cheers!Liam
• Liam on 21/02/2023
• Great information, handled query quickly. Many thanks!
• Thurstan on 21/02/2023
• Thanks for the advice. Very helpful. Will make contact later once I receive the items.
• William on 21/02/2023
• Quick response, thanks.
• Mark on 21/02/2023
• Fantastic thank youReally appreciate the advice and use of astronomy tools to show different eyepieces
• Colin on 21/02/2023
• Great service from Steve as usual
• Kevin on 21/02/2023
• Thanks again to Alex at FLO for another prompt and detailed reply to my multitude of questions.
• Peter on 20/02/2023
• PROBLEM RESOLVED
• Michael on 20/02/2023
• Thanks for your patience with all my questions! I have purchased the Delos just now so thanks for the advice. I will no doubt empty my account on the other items in due course...
• Mexximus on 20/02/2023
• Simply the best (aka Tina Turner)
• Balazs on 20/02/2023
• Thank-you for the detailed information
• Paulo on 20/02/2023
• Excellent as always!
• Danny on 20/02/2023
• Thanks Anne,Not expected but welcomed.Cheers Francis
• Francis on 20/02/2023
• many thanks for the prompt reply. I'll be ordering very soon!
• Brian on 20/02/2023
• Always very helpful and professional
• Nick on 17/02/2023
• Alex has been absolutely superb in his responses. Cannot recommend highly enough.
• Nigel on 17/02/2023
• I’m getting really helpful advice off Alex.
• Phil on 17/02/2023
• Very concise and prompt reply
• Nigel on 17/02/2023
• As always, very helpful
• Tim on 17/02/2023
• I keep repeating this because it’s absolutely true. I always receive good sound advice from FLO (in this instance, Alex), from double checking my equipment of what I have to providing links to the correct items required. Absolutely thorough, thank you all.
• Richard on 17/02/2023
• Reply was great and gave me a lot to think about in a good way. Was very informative. Really happy
• Ian on 16/02/2023
• Extremely fast and helpful advice
• Carl on 16/02/2023
• Very helpful staff
• Sean on 16/02/2023
• Good clear advice. Thank you.
• Simon on 16/02/2023
• Fantastic customer service from Ann. Top notch.
• Scott on 16/02/2023
• That was very quick, thanks!
• Jose on 16/02/2023
• Thank you for your time. The information is very useful.
• Alex on 16/02/2023
• Thanks. That’s exactly what I needed to know.
• Julian on 15/02/2023
• Quick responsive advice from the team really couldn’t ask for more 10/10
• Tim on 15/02/2023
• Thank you so much for your very detailed response! I really appreciate it
• Michelle on 15/02/2023
• Fantastic help as always thanks Alex
• Jamie on 15/02/2023
• Very helpful people
• Sean on 15/02/2023
• Many thanks
• Trevor on 15/02/2023
• Alex has been very helpful answering lots of my newbie question.Very happy to place an order and return as i progress in this hobby. Many thanksRob
• Rob on 15/02/2023
• Thank you, very helpful.
• Richard on 15/02/2023
• Great support, many thanks!
• Daiyaan on 15/02/2023
• Answered my question comprehensively, resulting in me making a couple of small purchases from the company. Nothing less than I’d expected from my previous dealings. Brilliant service.
• David on 15/02/2023
• Very hnowledgeable & helpful.
• Andy on 15/02/2023
• Cheers Alex , just ordered it finally
• John on 15/02/2023
• I had an issue with my mount which was still under warranty. The FLO team acted in a highly professional and friendly way to resolve the problem and I am now awaiting a new mount. Well done all. Erik Thomas.
• Erik on 15/02/2023
• Responsive service. Good advice and links to further resources, including a video review. Can't complain about that!
• Rovin on 15/02/2023
• Prompt helpful response, thank you.
• Richard on 15/02/2023
• great support
• Pacey on 15/02/2023
• fast resp!!!!! good services
• Paolo on 15/02/2023
• Thanks for that. Will keep an eye out.
• Jamie on 14/02/2023
• Thank you so much for your help far beyond normal impeccable service
• Tyrone on 14/02/2023
• Many thanks for your prompt reply. As I suspected ! Thanks also for sending the eye pieces and finder which arrived safely todayKind regards, Nick Timson
• Nick on 14/02/2023
• Excellent
• Rich on 14/02/2023
• many thanks chris best wishes to all at FLOJOHN SOUTH WALES
• John on 14/02/2023
• Very fast and proffesional response.
• Nino on 14/02/2023
• Great customer service and attention to detail when answering my questions.I would like to praise Alex on his service.ThanksChristian
• Christian on 14/02/2023
• Quick, simple, and straight to the point reply.
• Anonymous on 13/02/2023
• I was just looking for a "yeah, that'll probably be ok" response, to get the level of detail I did is remarkable!
• Matthew on 13/02/2023
• Great Customer Service! Thanks for the quick reply.
• Dom on 13/02/2023
• Great, well informed reply.Thanks ian.
• Pat on 13/02/2023
• Thanks a bunch Grant! Prompt response to my question.
• Mike on 13/02/2023
• Helpful and informative as always
• Julie on 13/02/2023
• Questions were answered promptly and responses were very helpful.
• Joe on 13/02/2023
• FLO helpful as always!
• Leticia on 13/02/2023
• Thanks for your help, I'll order it in a minute
• John on 13/02/2023
• Great
• Shimon on 13/02/2023
• Thanks
• William on 12/02/2023
• Quick and informative response to a return issue that was because of import duty not due to any problem with the item.
• Carol on 12/02/2023
• Good evening, I am dissatisfied because it was not what I asked for.
• Carlos on 10/02/2023
• We are baffled by this one. Carlos ordered an item (without contacting us beforehand). Then, after we dispatched his order, he emailed us because he noticed he had ordered the wrong item. We had no way of knowing this. We dispatched only what was ordered.
• FLO Response
• Amazing. This was my first time and it wont be the last.
• Ali on 10/02/2023
• Service is always excellent. Goods have already arrived I believe.Great stuff.
• David on 10/02/2023
• Alex is very helpful and attentive in resolving my issue
• Tim on 10/02/2023
• Quick reply and question answered - very happy
• Dave on 10/02/2023
• Quick response with explanation.
• Dom on 10/02/2023
• Really detailed answer to my question with some great recommendations.
• Stuart on 10/02/2023
• Great yeah that's what I needed, thanks Dave much appreciated. You should have received the order now Thanks. Like I said I don't know which one is broken so it's easier to replace both, and now I know what they are both named . J Brick.
• John on 10/02/2023
• Very good and fast responses to queries. Definitely a first port of call ! Well done Chris and thank you. RP
• Ronald on 10/02/2023
• You are willing to help me
• Alex on 09/02/2023
• Dave was a great help and we managed to get my ASIair plus up and running again
• Max on 09/02/2023
• I can't fault anything about FLO. I asked a question and the reply was, well , awesome. No hard sell, just here's what we have, and some excellent tips and information.
• Neil on 09/02/2023
• The help and support as a first time astro buyer has been excellent.This was not the only company I approached requesting info. However, their (FLO) email responses was detailed and informative, showing that they had fully read and understood my requests..
• Ian on 09/02/2023
• Absolutely fantastic response. Extremely comprehensive. I really appreciate it
• Mark on 09/02/2023
• Very helpful support and knowledge of the product to enable me to buy the right item. Thank you
• Lesley on 09/02/2023
• Gave us a pointer, even if it does not help, he tried to help the best the could.
• Mauro on 09/02/2023
• Thank you Alex for the fast reply.Regards,Peter.
• Peter on 08/02/2023
• Thanks, for the great reply and support.I find always best to ask a question before ordering. It is actually tempting to order both to be honest with the Rigel for my 9.25in OTA.
• Robert on 08/02/2023
• Thank you
• Marcia on 08/02/2023
• Always first class service from FLO. Prompt reply.
• Christian on 08/02/2023
• A very helpful and detailed reply — much more than expected and certainly more than is the norm these days. Thank you, Chris, and it will certainly help with decision making. RP.
• Ronald on 08/02/2023
• Clear, concise and to the point
• Jose on 08/02/2023
• Grant deserves the biggest pay raise in the world.
• Daniel on 07/02/2023
• Great customer service.
• Mike on 07/02/2023
• Wonderful.
• Milan on 07/02/2023
• Hello,The answer to my question came very quickly and after taking some measurements I will soon place an order.The reply was detailed and it made an easy decision as to what to buy.Thank you
• Carol on 07/02/2023
• You said “As you say, there are some great large-capacity options around if you are willing to do a little DIY work to adapt them”. That’s not very amusing in the light of my DIY work on the cable you sent me.With a suitable cable, the new generation of large capacity LiFePO4 batteries require no DIY work to use them.
• Andy on 07/02/2023
• We aren't sure why you are unhappy with our response here Andy - you purchase a cable designed for standard M8 posts typically seen on bench power supplies like the ones we sell, you wanted to use it on a large battery which meant our cable wasn't suitable but rather than contact us and ask for a return at which point we would have offered to replace the cable with one custom made for your requirements free of charge you had a go at modifying it yourself and were not happy with the end result.
• FLO Response
• Thank you, Ian, for a straight forward and clear response
• Colin on 07/02/2023
• Thank you very much for your reply and researching this for me
• Anthony on 07/02/2023
• Thank you for trying to locate and supply these adapters.
• Vicky on 07/02/2023
• Thank you for the clarification!
• Pierre on 07/02/2023
• Thank you Ian for the excellent reply to my question.
• Richard on 06/02/2023
• Very detailed and quick reply thanks!
• Graham on 06/02/2023
• Thanks for the fast respond
• Philippe on 06/02/2023
• Not the answer I was hoping for but suitably quick and said what needed to be said!
• Graeme on 06/02/2023
• Swift and knowledgeable response. 10/10 as always from FLO.
• Greg on 06/02/2023
• Really fast to answer any question and query i feel confident whenever i purchase from FLO
• Victor on 06/02/2023
• Thanks for the prompt answer. Regards Dave.
• Dave on 06/02/2023
• excellent thanks
• Bob on 06/02/2023
• Thanks for your quick response and helpful advice. Just placed my order.
• Darren on 06/02/2023
• Answered the question I asked and replied very quickly thank you Ian
• Scott on 06/02/2023
• Thanks for your help, on Saturday when I was at AstroFest
• Corin on 06/02/2023
• Very sincere, honest and prompt
• Steve on 04/02/2023
• Prompt and to the point.Thanks
• Tim on 03/02/2023
• Thanks Alex
• Philip on 03/02/2023
• Very fast service!
• Daniel on 03/02/2023
• Thanks for the prompt reply
• Francis on 02/02/2023
• Great service from the team, helpful and good feedback
• Les on 02/02/2023
• VERY VERY FAST accurate courteous response!!!We amateur astronomers get antsy when we think we need or want something. I appreciated the speed of your response =)Here's to clear skies!
• Libby on 02/02/2023
• thank you Alex - very knowledgeable and provided me with the solution to my problem
• Mbrooke on 02/02/2023
• Thanks Grant, Really helpful.
• Francis on 02/02/2023
• Excellent advice and customer service as usual
• Chris on 01/02/2023
• Thanks so much for the swift and really helpful response, really appreciate it!
• Lindsay on 01/02/2023
• Reply almost within the hour! As usual a succinct and to-the-point answer. Thanks - most helpful.
• Ken on 01/02/2023
• Chris from FLO has responded in exemplary fashion. Thank you very much.
• Ian on 01/02/2023
• Amazing, I had barely sat down when the email pinged and I had a reply. Thank you. will put an order in soon.
• Simon on 01/02/2023
• Chris was very responsive to all my questions and helped me a lot. Excellent service.
• William on 01/02/2023
• Brilliant service as usual.
• Michelle on 01/02/2023
• Great advice from Alex! Now I might have the chance to take a photo of the Green Comet!Thank you Alex!
• Jari on 01/02/2023
• Fast and very helpful
• Philip on 01/02/2023
• Fast and helpful
• Philip on 01/02/2023
• Thank you
• Philip on 01/02/2023
• Very prompt and helpful reply
• David on 01/02/2023
• Great help here went out the way to resolve the issue
• Les on 01/02/2023
• Thanks for the prompt reply
• Steve on 01/02/2023
• Prompt, polite and helpful response from FLO as usual.
• Michelle on 01/02/2023
• Great reply plenty of help, with helping to solve the issue
• Les on 31/01/2023
• Chris was very helpful and explained alot
• Bryan on 31/01/2023
• Great personal service!
• Daniel on 31/01/2023
• Very helpful reply to my query on the best binoculars to use.
• Alan on 31/01/2023
• Really fast and helpful response.
• Philip on 31/01/2023
• Quick response
• Martin on 31/01/2023
• very helpful thank you
• Karan on 31/01/2023
• Quick and informative answer.Advice req for new RDF for one I broke accidentally. Great advice and recommended a independently reviewed product. Thank you FLO d ChrisIan
• Ian on 31/01/2023
• Many thanks!
• Chris on 31/01/2023
• Excellent reply, could easily have got two more sales but gave the best possible options.Thank you Alex and FLO
• Steve on 31/01/2023
• I cannot thank Chris enough for his help over the past week in helping me get the right equipment in place for imaging smaller DSO's.
• Greg on 31/01/2023
• Thanks for this very thorough reply. The specific advice and links to online resources have helped me chose what I needed with much more confidence. Thank you!
• Chris on 30/01/2023
• Rapid positive response, as usual
• Stephen on 30/01/2023
• Awesome Team! I am in the USA and wish I had found First Light sooner! Thank you all!
• John on 30/01/2023
• The ability to ask questions and receive sensible advice is extremely welcome and rare.
• Andrew on 30/01/2023
• :)
• Gunder on 30/01/2023
• Thanks for the info. Now I know it is ok to purchase.
• Michael on 30/01/2023
• The response to my query was very speedy and professional. Communication from FLO staff was polite and informative and I wish more companies would take a leaf out of FLO's book.Erik
• Erik on 30/01/2023
• Super prompt service
• Stuart on 30/01/2023
• Thank you, Steve!!!
• Levent on 30/01/2023
• Fantastic customer service, as always!!!!
• Mark on 30/01/2023
• really responsive and great support
• Theo on 27/01/2023
• Thanks Alex! Looking forward to my astro journey, thanks for the tips!
• Prashant on 27/01/2023
• Gave me a plethora of ideas so i could work something out!
• Nathan on 27/01/2023
• The most helpful company i have dealt with.Above and beyondThank you
• Philip on 27/01/2023
• Very helpful. I've also replied to Chris directly.
• Gary on 27/01/2023
• I sent an Email and received a response in a matter of hours. Dave followed up immediately and I have now received notification that the order has been sent out today from the warehouse.
• Sue on 27/01/2023
• Very good support
• Iain on 27/01/2023
• Outstanding response, very helpful!
• Dave on 27/01/2023
• Thank You....Have a great day !...Good Job.
• Rick on 26/01/2023
• Thanks for the reply. I'll get the tripod ordered!
• Michael on 26/01/2023
• Thank you very much for your support in this matter. :)Best Regards, Mike
• Mikael on 26/01/2023
• Just first class in every way possible
• Gary on 26/01/2023
• I do have a question. I just purchased a pair of Fuji TS1440 Image stabilizing Binoculars.What kind of accessories can I get for them?ThanksSal
• Sal on 26/01/2023
• As usual, thorough and very helpful. A pleasure to deal with FLO.
• Ken on 26/01/2023
• Excellent support
• Mark on 26/01/2023
• With much patience, and explains all the options to make an informed decision
• William on 26/01/2023
• Quick and complete response!Great service.
• Dave on 25/01/2023
• Great service, really quick response. Thanks so much!
• Thurstan on 25/01/2023
• Many thanks Chris. I shall start saving up for the L-Pro and L-Enhance options
• Gary on 25/01/2023
• Brilliant
• John on 25/01/2023
• Very informative, friendly advice. Thank you.
• Joshua on 25/01/2023
• Hi and thanks!The adapter I want to switch for seem to be out of order right now, when do you expect it back?Regards, Mikael
• Mikael on 25/01/2023
• Thanks for your help
• Rob on 25/01/2023
• Thanks Chris - excellent info.
• James on 25/01/2023
• It is fantastic to have such a quick and authorative response to a query. It can be difficult to navigate opinion especially when starting out.
• Alan on 25/01/2023
• thank you VERY much no worries!
• Thomas on 25/01/2023
• Thanks for the great support.
• Charles on 24/01/2023
• Superquick answers as usual :)
• Gunder on 24/01/2023
• Thanks. Could you please contact me when you are able to accept orders.Alan
• Alan on 24/01/2023
• Excellent service as usual
• Paul on 24/01/2023
• Thanks Alex for letting me know all items are back with you safely. Many thanks again for your and all the FLO team's understanding with the matter.Kind regards to allKim
• Kim on 24/01/2023
• Chris was most informative and helpful.Thank you!
• Barry on 24/01/2023
• Thank you for the wonderful customer service!!
• Robert on 24/01/2023
• Quick response and query resolved. Thans.
• Davy on 24/01/2023
• Thanks
• Maurice on 24/01/2023
• Spot on. Appreciate the advice which seems very sound. Thanks
• Phil on 24/01/2023
• Succinct and to the point, a really helpful answer. FLO always helpful. Thanks.
• Ken on 24/01/2023
• Very prompt response, thanks heaps!
• Roger on 24/01/2023
• I am very grateful for you sorting out the problems, which were not of your making, on my order.
• Michael on 23/01/2023
• Quick and informative
• Damien on 23/01/2023
• Thanks Grant - I will give it a go.Peter
• Peter on 23/01/2023
• On reflection, I found the email somewhat condescending, so to that end, I’m going to keep the offending Barlow as I reminder should I think of buying anything else from FLO!
• Derek on 23/01/2023
• You may have misunderstood or misread our email - we explained that we could not find an order that matches your email address.
• FLO Response
• Very quick replies to my e-mails.
• Colin on 23/01/2023
• If I order, how long do you estimate?
• Malcolm on 23/01/2023
• Fantastic help: very quick response and so clear and helpful. Thank you.
• Michelle on 23/01/2023
• Very helpful and quick reply
• Derek on 23/01/2023
• Maybe you could share the answer on your warranty page.
• Ian on 22/01/2023
• Ian asked if manufacturer warranties are transferable from the first owner. Unfortunately, they are not. We are not aware of any manufacturer that provides a warranty for a product purchased secondhand.
• FLO Response
• Awesome as always
• Benji on 21/01/2023
• Quick response. Understanding and helpful reply. Nthank you!
• Ronnie on 20/01/2023
• Thanks for the nice reply and for your good wishes.Kim
• Kim on 20/01/2023
• Very helpful thank you
• Glyn on 20/01/2023
• Lightening fast response & parts ordered, very pleased, thank you
• Gary on 20/01/2023
• Great regards
• Jason on 20/01/2023
• Thanks for great advice and follow up
• Peter on 20/01/2023
• Always appreciate your prompt, informative & individualised help.Thank you
• Nic on 20/01/2023
• Got straight to the issue and answered my question throughly
• Rhodri on 20/01/2023
• Thank you very much for a very detailed and informativ reply to my questions. This helped me decide on what to purchase for my father's birthday. I'm positive we'll be returning customers :)Have a nice day!
• Thomas on 19/01/2023
• Very helpful with excellent advice. Above and beyond the standard service.
• Adam on 19/01/2023
• I made an error on my pa -pal account. thank you for your quick reply to my email. John Graver.
• John on 19/01/2023
• very good reply, i know what you mean about personal choice, maybe should go for fixed hyperions with fine tuning rings. thanks Grant. Dave.
• David on 19/01/2023
• Top service!
• Chris on 19/01/2023
• Very prompt response and answered all my questions.
• Peter on 19/01/2023
• As usual, helpful and to the point, and a quick reply. A great team!
• Ken on 19/01/2023
• First class service!
• Charles on 19/01/2023
• Thank you
• Donald on 19/01/2023
• Grant was very helpful and knowledgeable with regard to setting me up with some equipment.
• Philip on 19/01/2023
• It’s the Royal Mails fault!
• Derek on 19/01/2023
• Grant from FLO is certainly knowledgeable. He offers me two workable alternatives to the problem I am having.
• Kin on 19/01/2023
• Thanks Alex for the shipping suggestions/info Kim
• Kim on 19/01/2023
• Perfect reply and explanation. Exactly the level of detail i was looking for, thank you!
• Brian on 18/01/2023
• Incredible service
• Håkon on 18/01/2023
• Very helpful, quick response. Thanks!
• Mike on 18/01/2023
• All my answers were met! I was just wondering but I’ve seen the part where I put the batteries! Thank you so much I will indeed look for a charger that fits those specs, I just didn’t want to burn out the mount!! Thank you so much!!!
• Edward on 18/01/2023
• Hi,I am very happy with the service provided.I am very pleased with the quick response and good advice from Alex especially !ThanksDimitre
• Dimitre on 18/01/2023
• Thank you for your consideration and good wishes.Kim
• Kim on 18/01/2023
• Quick and very detailed response, extremely helpful. I took his advice and decided to place the order on the same day!
• Christian on 18/01/2023
• Great service
• Shaun on 18/01/2023
• Best customer relations about
• Bob on 18/01/2023
• Thank you for Grant
• Gordon on 18/01/2023
• Very responsive
• Paul on 18/01/2023
• Hrea
• Jake on 18/01/2023
• Thanks to Ann for a prompt response.
• Keith on 18/01/2023
• Good Job...THANK's
• Rick on 18/01/2023
• Excellent service. All replies are prompt and always good sound advice.
• Stephen on 17/01/2023
• FLO is great about answering customer questions very quickly. We appreciate this immensely. Thank you!
• George on 17/01/2023
• Excellent.
• Lisa on 17/01/2023
• Thanks Chris, kind of got to the same position myself but good to get a 2nd (expert) opinion. Order placed. Thanks again Andy
• Andy on 17/01/2023
• Thank you for the education on eyepiece.The email was comprehensive and I am rest assured my telescope is perfect for my needs
• Collins on 17/01/2023
• Thanks for accommodating my request!
• Eric on 16/01/2023
• Can't find fault with anything, great value, first class service from start to finish. Helpful, knowledgeable, and unlike some, they will definitely not sell you something that you really don't need . I stick with them as i know that I'm in very safe hands.
• Nick on 16/01/2023
• Steve is just what the doctor ordered when you encounter an issue. A+++
• Ian on 16/01/2023
• Very polite and courteous.
• Ian on 16/01/2023
• Speedy concise reply
• Ian on 16/01/2023
• Very clear, Thanks
• Renzo on 16/01/2023
• Excellent answer with clarity and very informative. Answered my query perfectly.
• Adam on 16/01/2023
• Speedy and professional response. A++
• Ian on 16/01/2023
• Thank you good reply.
• 田代 on 16/01/2023
• Thanks for your reply
• Steve on 16/01/2023
• Very helpful and knowledgable.
• Neil on 15/01/2023
• Thank you very much for the advice. I will let you know how I get on! I would just say that a less minimal set of assembly instructions might have kept me from making this mistake…
• George on 13/01/2023
• The helpline staff have all been reponsive to my technical queries.
• Rob on 13/01/2023
• quick, precise,
• Andi on 13/01/2023
• Thank you very much Alan
• Alan on 13/01/2023
• Thanks for clarification. Awaiting delivery!
• Andreas on 13/01/2023
• Extremely helpfull.
• Grant on 12/01/2023
• Perfect customer support!! Great thanks for the entire team
• Robert on 12/01/2023
• I found Chis to be very attentive and helpful.
• Ian on 12/01/2023
• As always, a quick and knowledgeable response from the FLO team. Thanks to Dave.
• Greg on 12/01/2023
• The support has been excellent. I'm delighted to have purchased from you.
• Alasdair on 12/01/2023
• Many thanks
• Darrel on 12/01/2023
• Answered my question perfectly., ThankyouClive
• Clive on 12/01/2023
• Very prompt response and useful information
• Stephen on 12/01/2023
• Thanks Dave, information much appreciated! Greg
• Greg on 12/01/2023
• Prompt and informative!
• Bucsela on 11/01/2023
• Many thanks for your help
• Les on 11/01/2023
• Excellent support
• Roger on 10/01/2023
• Polite, enthusiastic & knowledgeable.
• Steve on 10/01/2023
• Great advice from Chris. Very knowledgeable.
• Simon on 10/01/2023
• Thanks for your reply, it was useful
• John on 10/01/2023
• Many thanks for your speedy and detailed reply.
• Paul on 10/01/2023
• Thanks Chris
• Rob on 10/01/2023
• Fantastic service, as always. Alex has been outstanding and I can’t thank him and FLO enough.In particular, he could have recommended the SkyHunter (which was in stock) but was clear in saying the SA GTi would be better for my needs, even though it’s not currently in stock
• James on 10/01/2023
• Chris was really helpful with the advice he gave me on eyepieces.
• Max on 10/01/2023
• A great service. A clearly very knowledgeable bunch of folk. It was also good to have a consistent contact, my email contact was someone called Alex, who answered all my questions with a great deal of detail, for about a month before I decided to take the plunge and order my scope and all its peripherals. So it would be nice to be able to talk to somebody on the phone, I feel their service has been top notch for an online service.
• Peter on 09/01/2023
• Thanks, I look forward to hearing from you soon
• John on 09/01/2023
• Fantastic support from Chris and everyone at FLO. I wouldn't buy astrophotography gear from anywhere else! Thank you so much
• Karen on 09/01/2023
• Great reply
• Dave on 09/01/2023
• Thanks
• Keith on 09/01/2023
• Thanks a lot.Karl-Heinz
• Karl-Heinz on 09/01/2023
• Proffessional as always.
• Andrzej on 09/01/2023
• Outstanding!
• Adrian on 07/01/2023
• Thanks for the update, much appreciated!
• Sally on 07/01/2023
• Good and sound advice as always!
• Ian on 06/01/2023
• Awesome Chris!
• Phil on 06/01/2023
• Okay, thank you, no clears Skys so not missing much
• Mike on 06/01/2023
• Excellent help and advice many thanks
• Peter on 06/01/2023
• Extremely helpful!
• Anthony on 06/01/2023
• SynScan WiFi Adapter advice ...Dave that is fantastic information, thank you so much, I was not sure if the device was awaiting an IOS firmware update to rectify a shortfall. This is brilliant .... now to strip the remote observatory down and try a different approach ... ie remoting from the hot tub. But I think the missus would let me buy another scope before the hot tub !!!Steve
• Stephen on 06/01/2023
• Very fast response and answered the query really well.
• Peter on 06/01/2023
• Absolutely top notch help from the staff at first light optics. They guided me with my first telescope. Would strongly recommend them.
• Carl on 06/01/2023
• Thank you Dave for super quick response!Javier
• Javier on 06/01/2023
• Hi Alex, Thank you for the information, that is brilliant it really helps. Great Service thank you once again.Regards Grahame.
• Graham on 06/01/2023
• Awesome support! Thanks FLO!
• Axel on 06/01/2023
• Top class many thanks Tom
• Tom on 05/01/2023
• Prompt and helpful, as usual
• Bucsela on 05/01/2023
• Thank you, that is very helpful.
• Louay on 05/01/2023
• Excellent, thanks for that information. I have to admit that writing on a website and updating it is something that a lot of companies are not good at, particularly astronomical equipment manufacturers, its an ecology that definitely needs people like your group to thrive.
• Terry on 05/01/2023
• Stellar!
• Adrian on 05/01/2023
• Very polite and helpful.
• Brian on 05/01/2023
• Ok thanks for your help with this
• John on 05/01/2023
• Thanks just a good quick reply,do you know when back in stock please ChrisCheers John
• John on 05/01/2023
• thank you. have a good day.
• Lee on 05/01/2023
• Good all round egg!Cheers Grant,Phil
• Phil on 05/01/2023
• Quick positive response
• Ian on 05/01/2023
• Excellent support as always
• Roger on 04/01/2023
• First Light Optics have always been very helpful and always sorted out issues to my satisfaction. I am happy to say they are a supplier of excellent customer service!
• Simon on 04/01/2023
• A very courteous and professional response to my enquiry from Ann. Definitely an asset to the company.
• Ian on 04/01/2023
• Cheers Grant!Phil
• Phil on 04/01/2023
• Super quick thanks
• Kevin on 04/01/2023
• Quick and to the point answer, Thanks !
• Gunder on 04/01/2023
• Great speedy reply to my question. Excellent customer service
• Stew on 04/01/2023
• Simply outstanding!
• Adrian on 04/01/2023
• That's great, very helpful and speedy response!
• Andrew on 04/01/2023
• Chris from FLO is a dedicated and passionate individual, always putting the time and effort to give solutions to any query a customer might have
• George on 04/01/2023
• Excellent help- especially for someone just starting out
• Roger on 04/01/2023
• Thank you , great advice ,will consider then make my choice.
• Louay on 04/01/2023
• Thanks Bag ordered
• Tim on 03/01/2023
• Fantastic response, loads of detail, and a helpful tool as well! Thank you so much :)
• Mark on 03/01/2023
• Thanks for such a quick response.
• Alasdair on 03/01/2023
• Always there to assist us in the most professional manner; thanks!
• Victor on 03/01/2023
• Thank you
• Robert on 03/01/2023
• thank you
• Harout on 03/01/2023
• Very helpful
• Roger on 03/01/2023
• Great I will do eventually business with your company
• Roberto on 03/01/2023
• Super excellent
• Joseph on 03/01/2023
• As always really helpful and quick to reply.
• Simon on 03/01/2023
• thank you very much for your kindness
• Alper on 03/01/2023
• Always reliable
• Martin on 03/01/2023
• Do you sell GSO 6" F/5 Newtonian Telescope
• Srijeet on 03/01/2023
• Thanks very much for the response! Good luck in finding another detailed source for cloud info, and a Happy New Year to you and yours! I love and depend on your app!
• Ray on 03/01/2023
• Cannot say enough good things about first light optics. Superb service from start to finish.
• Nick on 03/01/2023
• thanks for your speedy reply :)
• Steve on 03/01/2023
• Quick response and friendly.
• Nicky on 03/01/2023
• Always know that I'm in safe hands with first light optics. Totally reliable and professional!
• Nick on 03/01/2023
• Thank you
• John on 02/01/2023