Customer Feedback

We are grateful for customer feedback because it helps us to improve.

The comments and satisfaction ratings below are genuine and are updated regularly.

View feedback from earlier years:

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• Great, bring peace to me.Thanks
• Juan on 06/06/2022
• Good and prompt reply.
• Thongchai on 06/06/2022
• Very helpful. Cheers Grant
• Robert on 06/06/2022
• Thanks Grant.I will call to verify shipping to Oman.
• Said on 06/06/2022
• Thank you very much Ian,excellent service!!!
• Rafal on 06/06/2022
• thanks
• Steve on 06/06/2022
• always very prompt
• Robert on 02/06/2022
• Chris was very attentive and helped me with important information about my old APO.
• Agnaldo on 01/06/2022
• Very pleased with the quick and comprehensive reply.
• Malcolm on 01/06/2022
• Thanks Alex.
• Jon on 31/05/2022
• I am very satisfied with hjelp and support from FLO, and I always get informative and relevant help.
• Tor on 31/05/2022
• Fast and helpful
• Michael on 31/05/2022
• Fast, simple, effective response.Thanks
• David on 31/05/2022
• Excellent guidance and advice, as always.
• Brian on 30/05/2022
• Very quick and informative reply to my question about the relationship between camera pixel size and telescope focal length.
• Ken on 30/05/2022
• Superb response, answered my questions with great detail, thank you
• Leon on 30/05/2022
• Flawless help from Ian. Thank you
• Michael on 30/05/2022
• In contact with Ian. So far, very very good
• Michael on 30/05/2022
• I had an issue with my EQ6-R mount. Alex's knowledge and expertise in this area quickly identified the issue for me and it has been resolved. He was fast to respond to my concerns and was able to get me on track very quickly. Friendly, personable, and knowledgeable. A great combination. ~Cheers
• Jonathan on 30/05/2022
• Great and quick response to my question about a tripod adapter. Thanks!
• Al on 30/05/2022
• Thanks for quick response.
• John on 30/05/2022
• Great reply, very informative. :)
• Asdf on 30/05/2022
• Awesome, fast, quick, precise and to the point. Shall be purchasing the product within the next week
• Rafael on 27/05/2022
• Chris is the first person who responds to me with an alternative, so know that I am very grateful for that.
• Agnaldo on 27/05/2022
• Both Ian and Dave have been very helpful in assisting me troubleshoot my ZWO AAP guiding problems. Thank you both and thank you FLO.
• Simon on 27/05/2022
• many thanks chris nice to be doing business withyou again john south wales
• Lynda on 27/05/2022
• This makes my mind up for my next purchse.
• Roger on 27/05/2022
• Chris has been most helpful in answering my questions. Also came across his video presentation of the StellaLyra f4 which was excellent. I have therefore decided to go with the StellaLyra.
• Harry on 27/05/2022
• Prompt and professional as always, I continue to be blown away by the excellent service FLO provide. Keep it up guys and gals!
• Chris on 26/05/2022
• Thanks
• Richard on 26/05/2022
• A quick response from Chris was very helpful.
• Helen on 26/05/2022
• As usual great service.My Eq5 is up and running again.Thanks, FLO.
• Roger on 26/05/2022
• nice people to deal with
• John on 26/05/2022
• I have been dealing with Ian for over 10 years and he continues to deliver the same high quality of service and support to his customers, in contrast to some dealers whose interest seems to coincide with some notional “expiry date”. His honesty and willingness to share his thoughts, based on years of experience, enables him to give sound advice and cut through the mist of bewildering options that can so easily confuse a beginner and sometimes even more experienced amateurs.
• Edward on 26/05/2022
• I found Chris to be very helpful and quick to respond.
• Sammy on 26/05/2022
• Very fast feedback.
• Graeme on 26/05/2022
• FLO always provide an efficient, friendly service. Thanks again!
• John on 26/05/2022
• Chris covered for Alex. His response has been brilliant. Alex and Chris are the two members of staff I have interacted with. I have always received high standard responses by a caring and knowledgeable team. The company is fortunate to have caring members of staff with attention to details and high level of listening skills. Many thanks
• Adriana on 25/05/2022
• Loads of knowledge and really helpful. Thanks again
• Ben on 25/05/2022
• honest and helpful replyprompt too
• Kenneth on 25/05/2022
• Thanks for responding!
• Kevin on 24/05/2022
• Alex provided me with a very timely, comprehensive and detailed reply.
• Helen on 24/05/2022
• Chris has been very helpful from purchase to support.
• Craig on 23/05/2022
• Thank you very much I can rest easySal
• Sal on 23/05/2022
• Excellent support and service. I will always use FLO.
• Nigel on 23/05/2022
• Clear concise reply with accurate information - excellent
• Steve on 23/05/2022
• Good advice from Chris.
• Paul on 23/05/2022
• What price the 2.5 focuser? I was attracted to this one because a return was available
• David on 23/05/2022
• Thank you very much Ian.
• Rafal on 23/05/2022
• Yes tank you vers muchMaurice.
• Maurice on 20/05/2022
• So far so good
• Richard on 20/05/2022
• thank you so much alex for all your help flo is still the best online dealer i know Condolences accepted kind regards to all
• John on 20/05/2022
• Perfect!
• Laurence on 20/05/2022
• Thank you very much Dave,great service!!
• Rafal on 20/05/2022
• Amazing advice and great patience with me, I must hold the record for sending the most emails. Many thanks to everyone at FLO Especially Chris & Alex.
• Brian on 19/05/2022
• thank you
• Lee on 19/05/2022
• Confianza.
• Fèlix on 19/05/2022
• Alex has been mega helpful. Excellent comminication!
• David on 19/05/2022
• Fast Great Communications
• Curtis on 18/05/2022
• Thanks for oyur response.Unfortunately I didn't find such an adapter on that site as well.
• Florin on 18/05/2022
• Needed help configuring my order, fast and easy help. Thank you!
• Kasper on 18/05/2022
• Alex as helpful as ever.
• Tom on 18/05/2022
• Alex, was great. It managed to understand what I was trying to do through my email & gave a clear well laid out response detailing what I needed & then how to put it together. For a newbie, that doesnt really know what they are doing, it was just needed. order placed straight away. Excellent responses both times with a choice of delivery options.
• Will on 18/05/2022
• Nice quick reply thank you, Regards Brian
• Brian on 18/05/2022
• Always polite and Helpful ,Thank You
• Brian on 18/05/2022
• Clear & concise advice from Alex promptly received. Great service.
• Stewart on 18/05/2022
• Thanks
• Deb on 17/05/2022
• Installed everything on another windows 11 pc and everything works fine. Seems to be something with my windows 10 laptop. I have installed as administrator and it's working about 60 % of the time now on the laptop so getting somewhere. Thanks for your help.Gary
• Gary on 17/05/2022
• Very helpful staff
• Shaun on 17/05/2022
• Super ,prompt comprehensive advice.Many thanks.
• Paul on 16/05/2022
• Thank you for the reply, I thought that was the case. John.
• John on 16/05/2022
• Thanks Chris for getting back to me so fast! Mirko Govoni from Italy
• Mirko on 16/05/2022
• Excellent response!
• Graham on 16/05/2022
• Thanks Ann
• Douglas on 16/05/2022
• Thanks for your quick answer
• Marc on 16/05/2022
• I buy from FLO because of great support before, during and after purchase. Best in UK.
• Alan on 16/05/2022
• Excellent and very quick response to all my questions preorder.5
• Steve on 16/05/2022
• Caring helpful service
• Steve on 15/05/2022
• Brilliant advice!
• Anthony on 14/05/2022
• Helped me make my decision!
• Ed on 13/05/2022
• Incredibly helpful, thank you Chris
• Matt on 13/05/2022
• Great service as always. Very quick response.FLO have a great team working for them.Regards Graham
• Graham on 13/05/2022
• Thank you very much for your reply, very helpful!
• Erik on 13/05/2022
• Thanks for the detailed advice
• Andy on 13/05/2022
• Really helpful as always
• Laurence on 13/05/2022
• Got it working - only needed to click something in ascom profile explorer. Thanks for your help.
• Gary on 12/05/2022
• Spectacular!Thank you!
• Daniel on 12/05/2022
• Very quick and a picture paints a thousand words!!!
• Steven on 12/05/2022
• As always, excellent advice and recommendations for the correct solution/s to my needs. Thank you Alex in particular on this occasion, and thank you Flo as always for prompt responses in general.
• Richard on 11/05/2022
• Exemplary service and responses!
• Peter on 11/05/2022
• thanks for the help!!....items ordered todayagain thanks
• Jason on 11/05/2022
• Quick respond. Helpfull for checking compatibility of equipment
• Walter on 11/05/2022
• Brill and fabulous
• John on 11/05/2022
• Super advice from Chris very helpful indeed
• Steve on 11/05/2022
• Very quick and helpful response
• Steve on 11/05/2022
• Brilliant help and guidance as always shall be putting another order in very soon
• Chris on 11/05/2022
• Great service from FLO - as always.Royal Mail performance and communications could be better.
• Trevor on 11/05/2022
• prompt reply good service
• Vince on 11/05/2022
• Thanks it’s all good
• Michael on 10/05/2022
• Very informative and extremely helpful
• Ian on 10/05/2022
• Direct and to the point.Thank you.
• Ray on 10/05/2022
• Very quick response. Clear information given.
• Stephen on 10/05/2022
• Many thanks Chris
• Steve on 10/05/2022
• Thank you very much Chris,great service.
• Rafal on 10/05/2022
• Excellent service, as I have come to expect from FLO.
• David on 10/05/2022
• Brill and fab
• John on 09/05/2022
• Thank you very much Ann!!!!
• Rafal on 09/05/2022
• First class customer service, as always, thank you.
• Malcolm on 09/05/2022
• Super and quick response.
• Geraint on 09/05/2022
• Quick and informative response, even if the info is disappointing.
• Shlomo on 06/05/2022
• Actually, quite magnificent in all respects!
• Tony on 06/05/2022
• What is the height of the EQ5 mount as it doesn't seem to show dimensions. Thanks
• Graham on 06/05/2022
• Thank you...this is a good customer service
• Massimo on 06/05/2022
• Clear information to provide answers to my queries
• Keith on 06/05/2022
• Thank you Dave,Kind regards, Graham.
• Graham on 06/05/2022
• Very prompt reply - helpful info provided
• Keith on 05/05/2022
• Very clear and to the point!
• Huỳnh on 05/05/2022
• Thanks!
• Levent on 05/05/2022
• I quite understand Chris. Thanks for your response.John
• John on 05/05/2022
• just the sort of information I needed to confirm my ideas and also throw in some exra suggestions ! thank you
• Kenneth on 04/05/2022
• Very fast response to respond to email, great service
• Martyn on 04/05/2022
• prompt and informative
• Iain on 04/05/2022
• Brilliant and helpful
• John on 04/05/2022
• Fast and courteous response.
• Salaam on 04/05/2022
• Thanks for the quick reply.
• Peter on 03/05/2022
• Useful information.
• Peter on 03/05/2022
• Really helpful made my mind up to try one Thank you
• Tim on 03/05/2022
• Great response Thanks for your help Chris.
• Tony on 03/05/2022
• Thank you for your quick response. I will follow your advice.
• Maurice on 03/05/2022
• Service has been above and beyond my expectations through the whole process of feedback, suggestions, order, delivery. Couldn't be more pleased.
• Russ on 03/05/2022
• Great info thanks
• Jimmy on 29/04/2022
• Timely response Thanks
• Mark on 29/04/2022
• Prompt, accurate and friendly replies from Alex, every time. Best customer service!
• Gareth on 29/04/2022
• Thanks for that Chris , great help.
• Gary on 29/04/2022
• Thanks for your help
• Gary on 29/04/2022
• Top of the league!
• Al on 29/04/2022
• Excellent and promo service as always would not shop anywhere else
• Chris on 28/04/2022
• very kind
• Choi on 28/04/2022
• Good and fast answer,good service ,thank you.
• Alain on 28/04/2022
• 1st class team a pleasure to deal with.
• Phil on 28/04/2022
• Very prompt with information.
• Vince on 28/04/2022
• Fantastic quick response.
• Sean on 27/04/2022
• Ok. Thank you for your feedback. I just place an order.Best regards
• Christophe on 27/04/2022
• Thanks Alex.Your reply is very helpful.
• Bora on 27/04/2022
• Fantastic support, thank you again :)
• Karen on 27/04/2022
• Fantastic service!
• Grant on 27/04/2022
• Unfortunately, there isn’t a “perfect” selection :). Chris handled my inquiry with such professionalism and care, where FLO will be my first stop for my astro gear.
• Dan on 27/04/2022
• Excellent response from Chris and team. Thanks Ceri
• Ceri on 27/04/2022
• Many thanks chris great to hear from you again its exactly what i wanted to know many thanks stay well and covid free john harris south wales
• John on 27/04/2022
• Thank you!
• Andrew on 27/04/2022
• I love you guys!
• David on 27/04/2022
• Always a pleasure speaking with Flo. Good honest advice on everything. Thank you.
• Richard on 26/04/2022
• Always a prompt and helpful service from FLO
• Andy on 26/04/2022
• Steve help clear up a situation regarding a "phantom" order. I have now place a real order. Terry
• Terry on 26/04/2022
• very quick to respond
• Joel on 25/04/2022
• Alex has been very helpful in resolving the issue with a power supply I have had.Thank youChris
• Chris on 25/04/2022
• Great service and a very quick and informative response to my email questions.
• Peter on 25/04/2022
• 1st class as always. FLO are the best people to deal with, always a positive reply to whatever tech question you ask.
• Daniel on 25/04/2022
• Quick response, excellent service
• Phil on 25/04/2022
• Fantastic answer thank you!!
• Ceri on 25/04/2022
• Usual excellent FAQ service from FLO
• Phil on 25/04/2022
• Clear and concise. Just the information I need.
• Hasan on 25/04/2022
• Rapid Response
• Philip on 25/04/2022
• Thank you for your prompt reply.Regards,Roger Metcalfe
• Alison on 25/04/2022
• Quick, helpful and professional
• Gary on 25/04/2022
• Thanks for the prompt reply.
• Malcolm on 25/04/2022
• Thank you Steve.
• Rafal on 25/04/2022
• Thank you!
• Bill on 25/04/2022
• Great service, specific answer and even offered to check up on order
• Runar on 24/04/2022
• you guys are my favorite vender for products. I got my first mount from your store.
• Stephen on 23/04/2022
• Thank you for the information
• Dory on 22/04/2022
• Fast reply , good!..
• Anonymous on 22/04/2022
• After having a issue with the iPolar on my gem28, Alex and his colleagues as helpful as ever. No problems with FLO at all, l would have no problem buying for these guys again. Tom.
• Tom on 22/04/2022
• Thank you for all your help with my ADM saddle, hopefully the conversion will work.Kindest regards,John
• John on 22/04/2022
• Thanks for the link to ACCU hardware.
• Peter on 22/04/2022
• FLO is always Helpful and with a fast dipatch , always appreciated. My first port of call for my Astro hobby!Best wishes Brian
• Brian on 21/04/2022
• Great service, and advice, as always
• Keith on 21/04/2022
• Excellent customer service from Alex and Chris
• Stan on 21/04/2022
• Ordered on Thursday last week just before bank holiday, got the parcel today amazing service.
• Paul on 21/04/2022
• fantstic service
• Ceri on 21/04/2022
• Thank you very much , will have to check this information out then will come back to you later .
• Paul on 20/04/2022
• Always a pleasure dealing with FLO. Great advice and help and always quick response
• Katie on 20/04/2022
• Excellent service
• Ramón on 20/04/2022
• Always impressed by the swift and helpful replies from FLO!
• Paul on 20/04/2022
• Replied to my fairly long question in less than half an hour - incredible ! Many thanks!
• Chris on 20/04/2022
• Great service as ever
• James on 20/04/2022
• Great Alex thanks :-)
• Robert on 20/04/2022
• A very reasoned and sound reply. Perfect and unbiased. Thank you very much.
• Graham on 19/04/2022
• Thank you Ian,I understand now,Kind regards, Graham.
• Graham on 19/04/2022
• Very friendly and good service
• Kennet on 19/04/2022
• Straight to the point with what I've been looking for. Perfect
• Tadas on 19/04/2022
• Information provided was outstanding, and just what I was looking for!
• Ben on 19/04/2022
• great support! thank you very much
• Gaston on 19/04/2022
• Thank you for the quick response. Great service
• Manny on 19/04/2022
• Perfect
• Paul on 19/04/2022
• Great advice and responsiveness! Thanks Ian!
• Avleen on 19/04/2022
• Quick and very helpful
• Dave on 19/04/2022
• Thank you very much Ian.
• Rafal on 19/04/2022
• Cheers. Just saw the post of SGL. Hopefully not too long to wait.
• Graham on 19/04/2022
• Asked if price match, confirmed and given code to get at the price match all ordered now.
• Paul on 14/04/2022
• Excellent, quick service
• Cliff on 14/04/2022
• Excellent support
• Roger on 14/04/2022
• Number one service provider
• ירון on 14/04/2022
• It is when sellers deal with warranty issues is the most prominent what they really think about their customers. FLO is at the top of its game. Thanks.
• Janos on 14/04/2022
• Much appreciated Alex!!!
• Rafal on 13/04/2022
• Thank you very much Alex,fantastic service,as always!
• Rafal on 13/04/2022
• Answered my question precisely, thank you Alex.
• Richard on 13/04/2022
• Excellent response! Very helpful.
• Phil on 13/04/2022
• Excellent help for someone starting using an Astro cameraFirst class detailed instructions
• Roger on 12/04/2022
• Great service
• David on 12/04/2022
• Excellent support
• Roger on 12/04/2022
• Answer comes so quickly always!!
• Pekka on 12/04/2022
• Very helpful and reassuring as well as keeping me updated with information
• Ian on 12/04/2022
• Very fast and efficient customer support
• Flavio on 12/04/2022
• Excellent support
• John on 12/04/2022
• Prompt and answered my query!
• Gareth on 12/04/2022
• Thanks Ian. So good to be able to access good advice. Thanks.
• Alan on 12/04/2022
• As always very helpful. Wouldn't buy anywhere else.
• Tom on 11/04/2022
• Fast Reply, Just Great!
• Rick on 11/04/2022
• Great service as ever
• James on 11/04/2022
• very good, very quick replies :D
• Asdf on 11/04/2022
• Excellent service, very well appreciated. This is why FLO are #1
• James on 11/04/2022
• As usual, this is standard practice for FLO, always respond within a timely manner, always giving sound advice and extra which is useful because we don’t think about other stuff that might be required in relation to what we are asking about. In this instance, it was Alex, so thank you very much.
• Richard on 11/04/2022
• Thanks for your response, very useful. I will probably seek a similar solution elsewhere given the review on this item.However, this decision is based on the item itself not FLO, I rate you guys very highly!
• Jim on 11/04/2022
• Excellent service as always.
• Dave on 11/04/2022
• Thanks for that
• Brian on 11/04/2022
• Steve has been extremely helpful !!
• Alfonso on 11/04/2022
• Steve has been extremely helpfull !!
• Alfonso on 11/04/2022
• Very impressed first class service thank you
• Vivien on 11/04/2022
• As always, if you need any advice, these boys now there stuff.
• Tom on 11/04/2022
• prompt information on the return of item many thanks
• Steve on 09/04/2022
• Many thanks for the (as always) prompt reply.
• Peter on 08/04/2022
• Cheers Chris. Both items ordered and I hope those clouds s@# off. Clear skies Vic
• Vic on 08/04/2022
• Many Thanks Rob,I just cannot understand why I could not Achieve what you have. I did try over and over ,so I am Grateful for the chance to carry out the procedure on another device from scratch.My thanks again to both You and Alex. FLO Always Helpful.!Kind Regards ,Brian
• Brian on 08/04/2022
• Thank you so much Dave,top class service!!!!
• Rafal on 08/04/2022
• Chris is very keen to help me with questions. Clear skies Vic
• Vic on 08/04/2022
• Thanks Alex! Great service as ever
• James on 08/04/2022
• yes good response.
• Melvyn on 07/04/2022
• Excellent clear advice and guidance re options. Easy to understand. Very helpful
• Brian on 07/04/2022
• Thank you so much Dave,excellent service!!!
• Rafal on 07/04/2022
• Thank you Alex,great service!!
• Rafal on 07/04/2022
• Thank you so much Chris,top class service,you’re a star!!!
• Rafal on 07/04/2022
• Always happy with FLO service and rapid response:)
• David on 07/04/2022
• Excellent reply. Thanks.
• Brian on 06/04/2022
• Excellent communication and advise from Alex and no pressure to buy anything thanks!
• Nik on 06/04/2022
• Fantastic swift response. top service thank you.
• Andrew on 06/04/2022
• Many thanks
• Gunnar on 05/04/2022
• I eat my pants if someone can tell any support team like FLO’s team, but you have to name the company.
• Pekka on 05/04/2022
• just awesome very helpful
• Joseph on 05/04/2022
• Alex, gave me a though to think and Im happy for that. Thanks Alex
• Pekka on 05/04/2022
• Alex in fantastic to follow up the case and if any questions has been left. So great!!
• Pekka on 05/04/2022
• Excellent clear reply as always. thanks
• Brian on 05/04/2022
• So detailed explanation and with different options, wow!!
• Pekka on 05/04/2022
• Okay thank you for the advice.Kind regards Geoff
• Geoff on 05/04/2022
• Alex has been extremely helpful and very efficient in dealing with arranging this warranty repair which is very reassuring
• Ian on 05/04/2022
• Many thanks for your reply.Placing order now.Cheers
• Allan on 05/04/2022
• No hesitation about answering your questions always friendly staff +++AAA
• Malcolm on 04/04/2022
• Terrific!
• Anthony on 04/04/2022
• Excellent advice as usual
• Brian on 04/04/2022
• Vert helpfull, . I'm just beginning in astrophotograpy and have a lot to learn.Regards.
• Alain on 04/04/2022
• Thank you for getting back with me so quickly and thank you for the suggestion. Imma check it out!
• Michael on 04/04/2022
• Excellent replies demonstrating expert knowledge. V. helpful.
• Brian on 04/04/2022
• prompt and detailed response. Thank you
• Vince on 04/04/2022
• Great so far. Alex always been helpful and answered promptly. Thank you.
• Tomescu on 04/04/2022
• Very helpful, above and beyond
• Brian on 03/04/2022
• Thanks for the reply.
• Bill on 01/04/2022
• Chris has been brilliant over the past 24 hours in helping to solve my questions regarding mounting of the various bits of kit on the mount and OTA. Thank you
• Graham on 01/04/2022
• Will add one to my basket when I place order.
• Robert on 01/04/2022
• Thank you for the update
• Kevin on 01/04/2022
• Excellent service thank you
• George on 01/04/2022
• Really helpful!
• Ags on 01/04/2022
• Excellent service as usual. Suggested remedies and then replaced faulty item with no quibbles.
• Andy on 01/04/2022
• Fantastic, as always
• Hugh on 01/04/2022
• Quick and clear response, much appreciated!
• Ags on 31/03/2022
• Always eager to help and sort out any problems
• Colin on 31/03/2022
• Many thanks for the swift reply and good information.
• Paul on 31/03/2022
• As always questions answered with attention to detail and quickly. Keep up the good work!Linton
• Linton on 31/03/2022
• I've been corresponding with Alex, no complaints at all, so helpful As are all the team at FLO. Many thanks for all the advice Tom.
• Tom on 31/03/2022
• I ordered the multi pier adaptor and Ian confirmed it will work with my mount: HEQ5 Pro. From the UK to Australia, it took only 10 days from the date of order. That's fantastic!
• Peter on 31/03/2022
• Many thanks to Chris.
• Claude on 30/03/2022
• so friendly, always recommended to ask advice
• Malcolm on 30/03/2022
• Thanks for the reply
• Trevor on 30/03/2022
• Superb service from First Light as always!
• Ade on 30/03/2022
• The reply I received was swift and gave me exactly the information I have been looking for, if not more.Should I have to purchase a 93981 I shall buy it from FLO.
• James on 30/03/2022
• Excellent service as per usual!
• Roger on 30/03/2022
• Thanks to Alex for all his help
• Mark on 29/03/2022
• OK thanks, that might work for you, but the norm is to have 3 nuts and bolts evenly adjustable around the circumference of the telescope tube. Regards John
• John on 29/03/2022
• We respectfully disagree, three is 'not' the norm. Two fixing points work well and have done so for many years. Our product description clearly shows this. You are welcome to return the product if you wish.
• FLO Response
• Thanks Ian.
• Martin on 29/03/2022
• Very helpful.
• Nick on 29/03/2022
• Just the answer I wanted!
• Robert on 28/03/2022
• Above and beyond
• Brian on 28/03/2022
• Great info with links and a timely response
• Paul on 28/03/2022
• !
• Scott on 25/03/2022
• Alex has shown tremendous perseverance in sortingeyepiece problem out.Gary Scotton.
• Gary on 25/03/2022
• Thank you for your help Alex
• Linton on 25/03/2022
• Very good, clear and concise instructions.
• Anonymous on 25/03/2022
• First class customer service, as always. It’s such a pleasant experience buying Astrophotography Gear from FLO
• Olly on 25/03/2022
• Many thanks for your assistance,
• Chris on 25/03/2022
• Super quick, helpful and insightful. All questions answered promptly, much appreciated
• Sam on 24/03/2022
• Fast, positive reply. VMT Bob
• Robert on 24/03/2022
• Good friendly service, as usual. Many thanks.
• Pete on 24/03/2022
• thanks great response time and good info
• Brinley on 24/03/2022
• Thank you James
• Josh on 24/03/2022
• Dave was very helpful.
• Josh on 24/03/2022
• Really quick and friendly response to immediately fix the problem. Thank you!
• Caroline on 24/03/2022
• Thank you Alex! Most helpful.
• Chris on 24/03/2022
• Chris is very helpful and gave honest advice rather than push a product which would not be suitable, still in the process of deciding but very happy so far
• Sue on 24/03/2022
• Best possible outcome, I think!
• Al on 23/03/2022
• Thankyou! Very helpful as I don't have a clue what I am buying as a surprise for my husband:)
• Margaret on 23/03/2022
• As always, I ask lots of daft questions and always get answers that make sense. Thanks
• Roger on 23/03/2022
• thank you for looking at this with me. I plan to purchase a C11 from you in the future
• Michael on 23/03/2022
• Very quick response to my question and very thorough .. glad I asked now thank you
• Sue on 23/03/2022
• Great support as always.
• Keith on 23/03/2022
• Very helpful
• Julie on 23/03/2022
• Very generous offer. Thanks
• Cliff on 23/03/2022
• Corrected my mistake promptly and completely. Thank you!
• Nick on 22/03/2022
• Amazing thanks
• Robert on 22/03/2022
• Top notch as always, many thanksLinton
• Linton on 22/03/2022
• Thank you.
• Robert on 22/03/2022
• Very good and fast feedback.
• Leif on 22/03/2022
• Thank you for your prompt reply
• Georgios on 22/03/2022
• As always a fantastic customer experience!
• Robert on 21/03/2022
• Great so far, all the right questions.
• Leng on 21/03/2022
• Simply to include it in the description. None of your rival websites include it either!Purchase pending!Richard
• Richard on 21/03/2022
• Thanks, very helpful!
• Anonymous on 21/03/2022
• my item was replaced without any hassle, friendly customer service , which, I always go back too, recommended always
• Malcolm on 21/03/2022
• Thanks, it’s been so long since I ordered any kit, that I’d forgotten about your 30 day returns. Anyway, already ordered! Thank you
• Chris on 21/03/2022
• Thanks for your reply, much appreciated
• Gary on 20/03/2022
• Brilliant service as usual
• Andy on 18/03/2022
• Answered my question :)
• Geoff on 18/03/2022
• Thanks Dave, I had a senior moment. The T adaptor was in my last purchase which I put in a safe place. I think I'm approaching that point where you have so much stuff you forget what you have actually got. Thanks again Dave.
• Robert on 18/03/2022
• Thanks! Very helpful.
• Stephen on 18/03/2022
• a super fast response, no problem replacing if faulty very friendly staff, always recommended
• Malcolm on 18/03/2022
• Fantastic despite me being totally wrong!
• Kate on 18/03/2022
• A quick reassuring reply. Thanks
• Wayne on 18/03/2022
• Great service as usual
• Iain on 17/03/2022
• Thanks, Dave great support and knowledge today, much appreciated.
• Andrew on 17/03/2022
• My first dealing with this business has given me a very favourable opinion.
• Richard on 17/03/2022
• Thank you for the help and pointing me at the right product.
• Mohamed on 17/03/2022
• will send video att.
• Gary on 16/03/2022
• As usual, fantastic and quick technical support from FLO team!
• Jari on 16/03/2022
• Always helpful
• Paul on 16/03/2022
• Thanks, saves me an expensive mistake!
• Steven on 16/03/2022
• Excellent service all round.Many Thanks
• Jason on 16/03/2022
• Thanks, I’ll need a new plan….
• David on 16/03/2022
• Never had bad service from FLO :-)
• Steve on 16/03/2022
• Very happy with answer. And speed of reply. Thank you.
• Alexander on 16/03/2022
• Initially not quite the info I'd been hoping for, but it got me thinking, and suddenly realising the answer; thanks again!
• Danny on 15/03/2022
• Very quick response, impressive.
• Kevin on 15/03/2022
• Thanks a lot, ciao from Venezia.
• Karl-Heinz on 15/03/2022
• Just the usual excellent FLO service...
• Carl on 15/03/2022
• Answered my question and reviewer comments were useful in giving it's practical application.
• David on 15/03/2022
• Thanks!
• Vadym on 15/03/2022
• Excellent reply really helped.
• Ian on 14/03/2022
• hi Alex thanks very much for yr report on that . Currently Uranus and Neptune are behind the sun here in new zealand Wanganui but the others are very visible. Venus and mars some nights even Pluto is visible . Jupiter is coming back into view these are all awesome sights i am looking seriously at this model you have inform me about thank you heaps Alan
• Alan on 14/03/2022
• Thanks Ian
• Simon on 14/03/2022
• Exactly what I was asking for. Thanks.
• Les on 14/03/2022
• Very good service- quick & comprehensive reply
• Nick on 14/03/2022
• Quick response and issue was resolved even though it was a mistake on my part
• John on 14/03/2022
• thats brilliant. thank you.
• Dave on 14/03/2022
• First class support, thank you so much. Fastest reply ever as well!
• Carlos on 11/03/2022
• First class support.
• Christopher on 11/03/2022
• Swift and excellent response as always.Thanks
• Oliver on 11/03/2022
• Thanks for getting back to me. The review looks good and so does the test report on stargazers lounge. cheers
• Joe on 11/03/2022
• Thank you for the prompt answer and for explaining in detail the solution. Cheers!
• Mircea on 11/03/2022
• I am really impressed with your patience in helping me , who is rather lacking in computer skills .You must be very busy, but you come back promptly each time.Many thanks, Brian
• Brian on 10/03/2022
• Fast and helpful as always. Thanks Chris
• Andy on 10/03/2022
• Most helpful. Will order the item under discussion
• Trevor on 10/03/2022
• excellent as usual
• Richard on 10/03/2022
• Excellent
• Martin on 10/03/2022
• Perfect
• Steve on 09/03/2022
• Once again fabulous advice and service from all at FLO
• Steve on 09/03/2022
• First class service as always from FLO...massive shout out to Steve, Chris, Grant and Alex for answering my queries! This loyal customer continues to be impressed! Great work guys! :)
• Steven on 09/03/2022
• Fantastic. Thank you.
• Ger on 09/03/2022
• Needed to add an item to current order and Customer Service Rep was great in giving me assistance and helping me with my order; which was straight forward and to my complete satisfaction.
• Gerard on 09/03/2022
• Outstanding service as alwaysMany thanks
• Nicholas on 09/03/2022
• I always get good impartial advice from Ian and the team at FLO.Thanks.
• Phil on 08/03/2022
• Perfect response! Just wanted to make sure the stock date stated was still on track for my order.
• Anonymous on 08/03/2022
• Very impressed with the service received from FLO, if only more companies were like you to deal with!
• Peter on 08/03/2022
• friendly and quick..as always...!
• Kevin on 08/03/2022
• My first communication with FLO received an excellent response from Alex who addressed all of my questions and then some !Looking forward to to hitting the checkout:)
• Simon on 08/03/2022
• Really helpful. Alex took the time to understand the configuration I have and explain the pros and cons of options available to me. It’s great to have access to this level of expertise for such a complex hobby. Thank you.
• Steve on 08/03/2022
• Prompt and polite service from Alex, I’m delighted.
• Alan on 08/03/2022
• First class
• Stephen on 07/03/2022
• Steve and the FLO team:FLO has a very good reputation here in the states, and on the forum Cloudy Nights, and I’m looking forward to receiving my first Astro gear shipment from you now, and in the future.Best regards,Jim
• James on 07/03/2022
• Thank you Alex ,looking forward to trying that out later .
• Brian on 07/03/2022
• The support was given very fast and answered my question.
• Erik on 07/03/2022
• Thank you so much
• Carl on 07/03/2022
• Excellent service
• Philip on 07/03/2022
• Very speedy
• Nathaniel on 07/03/2022
• It's too bad that these mounts are sold only as a whole rig and can't be sold separately also..
• Florin on 07/03/2022
• Chris did a great job with this issue (Partly my fault). He was patient and investigated the problem thoroughly.
• Patrick on 07/03/2022
• Not good news re: the lead time on the equipment in question but honest!
• Phil on 07/03/2022
• Very helpful
• Pru on 04/03/2022
• Very quick response with the actual item I needed. Brilliant service as usual. Thank you
• Mohamed on 04/03/2022
• First class service
• Anthony on 04/03/2022
• Thanks for all the support
• Brian on 04/03/2022
• Very friendly and helpful
• Ian on 04/03/2022
• So very very helpful, nothing ever seems too much trouble.
• Paul on 04/03/2022
• very good service once again from all at FLO
• Brian on 03/03/2022
• great service as usual
• Laurence on 03/03/2022
• Very happy with the quick response. The advice was very helpful.
• Alex on 03/03/2022
• Alex has given me great advice about adapting my Horizon tripod, complete with links to exactly what I need. Excellent customer service.
• Marc on 02/03/2022
• Fast, infirmed reply and advice.
• Stephen on 02/03/2022
• thanks for the clarification
• Hugh on 02/03/2022
• Really good followup and service as usual for first light optics
• Paul on 02/03/2022
• Great as ever. Thanks for your help!
• Andy on 02/03/2022
• Really friendly prompt and helpful reply from Chris.
• Chris on 02/03/2022
• Thank you so much
• Carl on 02/03/2022
• Excellent service as usual thank you,Tony
• Anthony on 02/03/2022
• Fast response much appreciated. Clear advice. Order placed!!
• Joan on 01/03/2022
• Just outstanding service. Thank you!!!
• Paul on 01/03/2022
• Once again great advice by Alex. Thanks.
• Alexander on 01/03/2022
• Many thanks to Chris at FLO.
• Martin on 01/03/2022
• Very prompt and courteous responses.
• Peter on 01/03/2022
• Very helpful and very detailed, thank you
• Brian on 01/03/2022
• ευχαριστώ πολύ
• Demetrios on 01/03/2022
• Thanks to Ian for help with finderscope options. Just checking them out before deciding which to go for.
• Karen on 01/03/2022
• Impartial honest advice actually reducing the amount of things I was buying. Grateful for this high level of service.
• Phil on 28/02/2022
• Great customer service as usual! Thanks!
• Everett on 28/02/2022
• Thanks ian for great advice, I’ve duly ordered your suggested cover and pier extension.Regards,Gary
• Gary on 28/02/2022
• Hi Chris, thanks for the explanation on this.Regards Jon
• Jon on 28/02/2022
• Very prompt and helpful.
• Paul on 28/02/2022
• Excellent response as always from First Light Optics
• Laurence on 28/02/2022
• Prompt reply, and on a Sunday night!!!!!
• George on 27/02/2022
• thanks
• Guillermo on 27/02/2022
• Very quick and informative...as always!!
• Neil on 25/02/2022
• Good, solid, prompt advice.
• Ian on 25/02/2022
• Thank you for such a prompt and comprehensive reply to my questions. I was pleasantly surprised at your knowledge and quality of service.
• Paul on 25/02/2022
• Extremely helpful by actually checking the fixing screw spacing for me before purchase.
• Ian on 25/02/2022
• Some very helpful pointers in navigating the maze of astronomy products. Much appreciated.
• Paul on 25/02/2022
• As always, First Light Optics (Alex this time) answered every question about their products I had thoroughly, giving different (sometimes cheaper) options as well. Thank you!
• Matthew on 24/02/2022
• Precise and fast support.
• Bruno on 24/02/2022
• Just the information I needed
• Ken on 24/02/2022
• 1st class
• Anver on 24/02/2022
• brilliant
• Mike on 24/02/2022
• Quick, clear answer, added picture a real benefit.
• Norman on 23/02/2022
• just what I needed to know!
• Phil on 23/02/2022
• Very good, informative answer and very prompt too, thanks.
• Kevin on 23/02/2022
• Thanks!!
• Joakim on 23/02/2022
• Very prompt response thank you.
• Mike on 23/02/2022
• Alex took the time to go through all of my questions and various set ups to order a system tailored to meet my DSO astrophotography expectations. Excellent quality of service and through previous experience the products you supply are first rate! I will be sending anyone who has an interest for Astronomy and Astrophotography your way.
• Andrew on 23/02/2022
• Thanks for the refund. I thought I was too late so hadn’t bothered to ask.Steve
• Steve on 23/02/2022
• Flo astronomy always very helpful. Thanks guys
• Doncho on 23/02/2022
• Excellent
• Philippe on 23/02/2022
• Perfect, Thank you very much.
• Dean on 22/02/2022
• Excellent advice for what for me is a tricky purchase. I’ll be placing an order for the Lunt 50mm shortly.
• Ron on 22/02/2022
• Nice follow up on our purchase! Shirley
• Shirley on 22/02/2022
• Ian has been so helpful and so responsive to my many questions about the proposed purchase of a new refractor. The wide range of questions asked and all dealt with rapidly and links to sites with the appropriate information has been spectacular. I really appreciate all the help and can't wait to purchase the scope from you in March.
• Mani on 22/02/2022
• Perfect! Just Like other contact I've had before with you guys!
• Frans on 22/02/2022
• Thanks to all for getting things sorted for me , i knew it would take time with Christmas and covid so thank you all , all i need now is some good weather :)
• Alan on 22/02/2022
• Dealt with my concerns promptly and efficiently. Thanks so mucha now cemented customer.
• Harry on 22/02/2022
• Quick and easy reply to my question, thank you. Being made in Ukraine will also be a plus point at the present time! Many thanks.Peter.
• Peter on 21/02/2022
• Alex gave a detailed answer to my question which provided the information necessary to decide on my mounting options.
• Phil on 21/02/2022
• Just what I wanted to know. Thanks.
• Stefan on 21/02/2022
• Thanks for the quick reply. I fully understand the reason for the delay.
• Philip on 21/02/2022
• Good quick response , Informative and honest opinions.
• Alan on 21/02/2022
• Very friendly and helpful, as always.Thanks Ann
• Barry on 21/02/2022
• Thank you for the recommendation on the More Blue Losmandy bar, I have received it and it works perfectly.
• Elias on 18/02/2022
• Thank you for the update, greatly appreciated
• Elias on 18/02/2022
• Thank you for a very quick reply, I should of contacted altair first thank you Tony
• Anthony on 18/02/2022
• Great First Light Optics 10 service
• Manel on 18/02/2022
• Excellent response, very helpful. Cheers, Justin & Lyra
• Justin on 18/02/2022
• Quick reply, detailed and answered my questions completely. Thank you.
• Alan on 18/02/2022
• Exceptional service, as always.
• Mike on 18/02/2022
• It doesn't seem like I'm communicating with a sales representative, but more like a friend that won't do me wrong! Customer service is excellent!
• Sid on 17/02/2022
• Big thank you too Steve for a speedy reply and very helpful in helping me with return details.Kind regards Les
• Les on 17/02/2022
• very helpful, friendly too
• Kevin on 17/02/2022
• A perfect response to my query regarding replacement eyepieces and RDF. Thank you, Chris (FLO)
• Ian on 17/02/2022
• As always, quick response and very helpful. Much appreciated
• Kevin on 17/02/2022
• My Skytee mount didn’t come with a lock screw for the counterweight. Alex was most helpful, courteous, and professional in solving the issue. Thanks!
• Erin on 17/02/2022
• Excellent service as usual.
• Norman on 17/02/2022
• Can you ask Shelyak on my behalf?Thank you.
• Naz on 17/02/2022
• Great service, help, out of hours too. Outstanding. Thank you so very much.
• Charlie on 16/02/2022
• Always top class service
• Neil on 16/02/2022
• Always superb service.
• John on 16/02/2022
• Quick & very helpful replies to my questions so I was able to order the item I wanted. Thank you!
• Alan on 16/02/2022
• Thank you very much Dave.Have a nice day!
• Rafal on 16/02/2022
• This is the def of service!
• Martin on 16/02/2022
• Huge Alex fan. Customer service at its best!
• Sebastian on 16/02/2022
• Very prompt response, thanks.
• Stewart on 15/02/2022
• Fast efficient and friendly!
• Roy on 15/02/2022
• Great friendly conversation
• Ian on 15/02/2022
• Outstanding service from Alex as always.ThanksBarry
• Barry on 15/02/2022
• Thank you. The delivery date indicated by the courier is fine. Thank you for the response. It was very helpful
• Martin on 15/02/2022
• Alex’s excellent reply showed how expert your staff are in Astronomy :)
• Andy on 15/02/2022
• Thank you Ann.
• Nadeem on 15/02/2022
• Speedy helpful reply. Great service
• Graeme on 15/02/2022
• Very quick, friendly and helpful response.Thank you Ann
• Barry on 15/02/2022
• Excellent service as always
• Deepblue on 14/02/2022
• Good product knowledge
• John on 14/02/2022
• Fast, detailed and fast response
• Martin on 14/02/2022
• Thanks for prompt reply
• Peter on 14/02/2022
• Very impressed with Alex's speedy and helpful response to my question. Thank you!Barry
• Barry on 14/02/2022
• This is an eyepiece but i need a objective lens in metal cell!
• Maciej on 14/02/2022
• I'm sorry we misunderstood your message but it really was not clear you meant a lens cell rather than eyepieces.
• FLO Response
• Thanks Ian, I knew I wasn't understanding something Shame I thought I would have greater flexibillity with my rig. It is becuase I go from a visual observer side I have ordered the flattener but will hold fire with barlow. Many thanks Ian
• Robert on 14/02/2022
• Hi ChrisThank you for the info.Living in Cornwall I found you the nearest dealer but the info you gave as given me some ideas and food for thought.I will be in contact soon but I think the Evostar will be a good choice as I want to do everything including photography.I am looking at a budget of £3-500Steve
• Steven on 14/02/2022
• thanks
• Roland on 14/02/2022
• Quick and knowledgeable reply, thanks!
• Gary on 14/02/2022
• Thanks for batching the deliveries - typical schoolboy error from me to order one thing then remember I need to order something else shortly after!
• Pud on 14/02/2022
• Excellent service and the product safe as stated!
• Stephen on 11/02/2022
• Very informative and helpful in solving my issues.
• Ian on 11/02/2022
• Chris has been superb from start to finish, with advice to delivery to troubleshooting and general astronomy chat. Makes the whole buying experience that much more personal,being a beginner in this hobby advice for me is important and Chris was very patient and answered all my questions, thanks Chris and FLO for a pleasant buying experience, As Arnold famously said "ill be back" cheers
• Andre on 11/02/2022
• And you
• Malcolm on 11/02/2022
• What efficiency!! I will log on now - and thank you very much!!
• Greg on 11/02/2022
• Do I phone through the order?Greg
• Greg on 11/02/2022
• excellent response and response time as usual.
• David on 11/02/2022
• Clear and informative, offering a number of options for resolution.
• Ady on 10/02/2022
• Thank you
• Keith on 10/02/2022
• Dave must have mistaken me for someone else.I had no problems whatsoever with any of myorders with you. Regards, Mr. L. Wells
• Leonard on 10/02/2022
• Thanks for letting us know :-)
• FLO Response
• Everything clear and quickly arranged. Unfortunate to have an issue with a new item but the staff are handling it promptly...just wish you could get hold of them via phone as it would be even quicker.
• Gary on 10/02/2022
• To Ann,Great service from Ann. I would definitely come back to FLO for other productsMarc
• Marc on 10/02/2022
• Cheers Alex, you're star! :)
• Gary on 09/02/2022
• A very detailed response! Thank you
• Brian on 09/02/2022
• Good info well done!
• John on 09/02/2022
• quick response
• Gary on 09/02/2022
• Thank you, Alex
• Frank on 09/02/2022
• Always a pleasure to work with them!
• Γιώργος on 09/02/2022
• Fast response and helpful information!
• Owen on 08/02/2022
• Always painless in any dealings with FLO.
• Ronald on 08/02/2022
• Great, thanks!
• Danny on 08/02/2022
• Disappointed, but always pleased with the Support and Help that FLO gives me . First Light Optics is my First port of call for All Astro Gear Thankyou
• Brian on 08/02/2022
• I don't purchase many astronomical related items but I would recommend FLO, my recent contact with them was regarding information via email, thank you Alex,and the reply was within a couple of hours, it was prompt, very helpful and informative. For any future requirements I will certainly be dealing with FLO.
• Graeme on 08/02/2022
• Great advice as always, they know their stuff.Thank you.
• Edward on 08/02/2022
• As usual..., :-)
• Simon on 08/02/2022
• Many thanks Ian - quick and gave me everything I needed.
• Simon on 08/02/2022
• Answered the question I was after for, and very quick at replying
• Mason on 07/02/2022
• Thanks. clear and quick
• Paul on 07/02/2022
• Excellent
• Brian on 07/02/2022
• Fast, speedy, reliable and efficient as always. Thank you
• Timothy on 07/02/2022
• Very prompt, knowledgeable reply. Thanks.
• Stephen on 07/02/2022
• Always get quick reply from FLO and always get the answers to your questions. Kind regards Charles.
• Chas on 07/02/2022
• Brotó de helpful response and guidance from Alex as ever.
• John on 07/02/2022
• Always very helpful, and a prompt reply.,John.
• John on 07/02/2022
• Brilliant support from Alex and the FLO Team, as always. Thanks again!
• Richard on 05/02/2022
• Thank you for that. Good information, Cheers
• Laurie on 04/02/2022
• Thanks for the update and I am quite prepared to wait for the delivery of the Skywatcher again I'd like to thankyou
• Brenda on 04/02/2022
• I received a prompt (actually much quicker than expected) and very helpful reply. Thanks!
• Erin on 04/02/2022
• Very prompt and helpful response. Great service.
• Alex on 04/02/2022
• Brilliant, thanks for update :-)
• Robert on 04/02/2022
• Thank you
• Paul on 04/02/2022
• Thank you!
• Ceri on 04/02/2022
• Dave is great adviser.
• Ted on 04/02/2022
• very good super fast service
• Michael on 03/02/2022
• Thanks Ann
• Ryan on 03/02/2022
• Quick response, expert advice. xactly what I wanted
• David on 03/02/2022
• Five star service as usual
• Neil on 03/02/2022
• Great and quick responses. Helped a ton. Thank you loads!
• Bobby on 03/02/2022
• Thank you for your fast response to my question concerning a return.
• John on 03/02/2022
• Im grateful for your assistance. There is no urgency in dispatch of a replacement. I just hope ive not caused you too much trouble ! Please let me know what you find. The return is on its way to you.
• Tim on 03/02/2022
• Alex responded to my query incredibly quickly while my query and phone call to the local vendor has not been replied to. I understand that staff and supplies are not always available on demand these days, so its great to see such customer service even for a small international transaction.Much appreciatedBarry
• Barry on 03/02/2022
• Polite and quick to acknowledge
• Dan on 03/02/2022
• Spot on
• Michael on 02/02/2022
• Helpful and prompt as always, many thanks
• Stuart on 02/02/2022
• Usual top class support thank you Michael
• Neil on 02/02/2022
• Good product knowledge.
• John on 02/02/2022
• Thank you Ann, I imagine sometimes that your customers, me included, take for granted the great service that you and your colleagues provide. However, FLO is always my first point of contact for astronomy purchases, thank you again!
• Danny on 02/02/2022
• Thanks
• Simon on 02/02/2022
• Chris has been super patient and has come up with brilliant advise all the way along. I think I'm pretty close to making a decision all thanks to him.
• Chris on 02/02/2022
• Thank you ♥️
• Nuama on 02/02/2022
• Quick and informative reply, thanks
• Rob on 02/02/2022
• Thank You for the info kind regards
• Gordon on 02/02/2022
• Still wish I could call, but the email,service worked well. Thank you for your help.
• Steve on 02/02/2022
• Thanks for replying. Cheers Paul
• Paul on 01/02/2022
• Quick to respond. Accurate answers. Thank you
• Maurice on 01/02/2022
• Very Helpful ,thanks a lot .
• James on 01/02/2022
• Super fast and detailed reply to my enquiry...... as usual. Large range of products and great customer support, that's why they always get my return business.
• Peter on 01/02/2022
• Thanks for the follow up. i will try out your suggestions one by one.
• Tim on 31/01/2022
• Extremely quick response and exactly what I queried! Thank you!
• Matthew on 31/01/2022
• The team at FLO are always willing to help and advise, even when no subsequent purchase follows.They are, and will continue to be be, "Supplier of Choice" in the UK
• Michael on 31/01/2022
• Perfect!
• Alessandro on 31/01/2022
• Thanks very much for the free shipping code Chris :-)
• Robert on 31/01/2022
• Have a clear concise answer.As always, great help.
• Craig on 28/01/2022
• Super fast response, sound advice from Dave. thank you
• Timothy on 28/01/2022
• Really helpful and giving me some suggestion I would not have though off.
• Dan on 28/01/2022
• Really 1st class support from Chris, many thanks
• Nick on 28/01/2022
• Fast response to the email I sent.
• Mark on 28/01/2022
• Thank you very much !
• Abu on 28/01/2022
• Excellent service as always from Steve
• Phill on 27/01/2022
• Very efficient and helpful.
• Kathleen on 27/01/2022
• Super communication as always from FLO.
• Stephen on 27/01/2022
• Alex was full of great advice, as well as other members of the team!Just waiting for the delivery in good time.
• John on 27/01/2022
• Thanks again!
• Simon on 27/01/2022
• Great service, many thanks
• Paul on 27/01/2022
• Clear and concise answers, much appreciated
• Claude on 26/01/2022
• Quickly answered question, and solved my issue. Great service.
• Alex on 26/01/2022
• Thanks Alex.
• Daniel on 26/01/2022
• Thank you very much, Steve !Franco
• Franco on 26/01/2022
• Very helpful
• Robert on 26/01/2022
• Thanks for the speedy reply. Graeme
• Graeme on 26/01/2022
• nice and quick!
• Daniel on 26/01/2022
• Many thanks Ann!Glad to hear that it’s on its way:)Superb service as always!
• Ken on 26/01/2022
• Always great service!
• David on 25/01/2022
• Great, quick service by Alex!
• Vanhatalo on 25/01/2022
• Prompt reply greatly appreciated.Many Thanks.
• Leonard on 25/01/2022
• Really quick and helpful response
• Simon on 25/01/2022
• Helpful as ever. FLO is my first choice Astro supplier.
• Richard on 25/01/2022
• brilliant detailed answer that gave me a lot to think about! :)
• Anonymous on 25/01/2022
• Five stars service
• Khalefa on 25/01/2022
• Thanks for combining my orders, I appreciate that.Kind RegardsPaul
• Paul on 24/01/2022
• Amazing detail and super friendly and helpful. You have yourself a sale!
• Adrian on 24/01/2022
• thanks for the answerprecise quickly perfect for me
• Antoine on 24/01/2022
• Very helpful excellent service! 10/10, thank you!
• Aidan on 24/01/2022
• Great thanks
• Mark on 24/01/2022
• ok, thanks. i'll make sure label is attached.
• Christopher on 24/01/2022
• I explained in my original email that I had tried other usb sockets and other devices so asking me to repeat this seems strange
• Tom on 24/01/2022
• This is not what we asked Tom to do. We asked him to try connecting via a powered USB hub which can eliminate other potential issues, making it easier to identify the underlying issue. We are surprised he considered our suggestion worthy of negative feedback :-(
• FLO Response
• FLO is top class and top marks to Alex
• Neil on 24/01/2022
• Excellent
• Stephen on 24/01/2022
• Many thanks Chris
• Les on 24/01/2022
• All questions answered satisfactorily. On a Sunday evening as well! Well beyond the call of duty :) But very much appreciated!
• David on 23/01/2022
• Chris and Alex have been most attentive with my questions and FLO replies considering a 5+ hrs time difference. Ann setup the return with DHL and that went without an issue.The whole crew as been there and has assured me it will be repaired in a timely manor.
• Elmer on 22/01/2022
• Thanks
• Raju on 21/01/2022
• Thank you for getting back to me so quickly.
• Ruth on 21/01/2022
• Thanks for the info! Much appreciated
• Harminder on 21/01/2022
• Alex has been great
• Rob on 21/01/2022
• I'd like to comment on the customer service I have received from James. There has been a lot of to-and-fro from both sides, both FLO giving lead times that couldn't be met as well as me complicating things by asking for numerous changes to be made. Throughout the lengthy process, James has given absolutely excellent service, gone well above and beyond the standard, and has kept me up to date and informed. I'm absolutely delighted with the service I've received and wanted to say thanks.
• Paul on 21/01/2022
• Quick reply, very helpful. Many thanks
• Marc on 21/01/2022
• Many thanks, Grant!Alex had already replied to me with details and options as well!I’m so happy with your team and FLO. I’ll have a think and definitely place an order with FLO!Regards Ken
• Ken on 21/01/2022
• A fast, helpful response which means I won’t spend time looking for something which is not available!
• Neil on 21/01/2022
• Great, thank you, I'm going to save up and increase my budget to enable buying the telescope you recommended. So, i will be back to buy that soon. Manh thanks.
• Mark on 20/01/2022
• Hiya Chris, thank you for your reply. I'm really impressed and you've been really helpful. I'm going to research your suggestions tonight and order really soon. Kind regards Tracy.
• Tracy on 20/01/2022
• Thanks for everything your a super company too deal with,the best!
• Philip on 20/01/2022
• Thanks
• Chris on 20/01/2022
• Great Company and the people are so nice to work with.
• John on 20/01/2022
• Thanks for the prompt reply
• Steve on 20/01/2022
• Big thanks to Chris who has helped me with pre-purchase advice on a new camera, most helpful!
• Stewart on 20/01/2022
• Really helpful advice. Thanks
• Mirjam on 20/01/2022
• Great service - thanks James
• Shirley on 20/01/2022
• Just the very best! Invaluable!
• Jim on 19/01/2022
• Top class service as always from FLO
• Neil on 19/01/2022
• Communication is always top notch.
• Fakhri on 19/01/2022
• Helpful answers and useful resources. Thanks!
• Brian on 19/01/2022
• Excellent service and communication from FLO and Ian in particular.Thank you.
• Denis on 19/01/2022
• Thank you so much for the swift reply and subsequently dispatching the order.
• Wendy on 19/01/2022
• Short and simple answer, but that was all I needed. Thank you very much.
• Jani on 19/01/2022
• I am really impressed with the level of support that i got.Thank you very much.
• Rune on 19/01/2022
• Alex is the support super star :)
• Sebastian on 18/01/2022
• Thanks for the advice.
• Jon on 18/01/2022
• Thanks!
• William on 18/01/2022
• Happy to do business with you.
• Melvin on 18/01/2022
• Flawless service, thanks team :)
• Michael on 18/01/2022
• a great helpfull responce to my questions concerning this product
• John on 18/01/2022
• Great response, very prompt, thanks.
• Kevin on 18/01/2022
• thanks, very clear and helpful
• Paul on 18/01/2022
• Questions responded to swiftly at the start of the next working day. Certainly helpful and food for thought when I go ahead with the purchase. Thanks
• Iain on 18/01/2022
• Quick honest reply
• Darren on 18/01/2022
• Thank you
• Arman on 18/01/2022
• I was a little upset you responded to this email and not my request to cancel order PO2011500 Sent days earlier:I wish to cancel order. I made the order without fully thinking how I was going to afford this. Please cancel order PO2011500.I have discovered it failed to be sent!Is there a way to recall the package? If not I will be returning unopened. Please let me know my best option. Thank You
• Elmer on 17/01/2022
• Honest & fair answer to my query. Thanks a lot to Grant fo this reply
• Jeff on 17/01/2022
• Thanks again for your help. I used to be indecisive, but I now I'm not sure, although I might be....,
• Simon on 17/01/2022
• Thank you
• Anonymous on 17/01/2022
• Look forward to hearing the out come of the conversationThanks K
• Keith on 17/01/2022
• Hi Grant,Thank you for quick answer (as usual).I understand that you can't help more, as the same adapter fits well on the focusers on which you tested it. Thank you for your kind offer of refunding my first order. I'm of course OK with that.Best wishes. Daniel
• Daniel on 17/01/2022
• Fast Response to Emails Service next to None Many ThanksDr Sharon, Lancashire
• Sharon on 17/01/2022
• Chris has been very helpful with advice and keeping me updated and informed on my order. Never used FLO but so far I am very impressed with the company and all the employees I have dealt with. Any enquiry is dealt with promptly and nothing is too much trouble. 10/10 for customer service!
• Bhaskar on 16/01/2022
• Thank you Chris for the clarification
• Euan on 15/01/2022
• Thanks for trying to help understanding what's wrong with this adapter or with my focuser.
• Daniel on 15/01/2022
• Excellent service
• Kevin on 14/01/2022
• Not a single complaint excellent Service
• Kevin on 14/01/2022
• My point was that, despite what they said in their text DPD had not attempted a delivery today. I would have heard them as I was in all day and in any case I had asked for the parcel to be left with a neighbour if I was out. They did not attempt a delivery, they did not follow the instructions to leave with neighbours and their tracking link shows a photo of someone else’s house, not mine.
• Wanda on 14/01/2022
• Very swift reply as usual
• Anthony on 14/01/2022
• Had I gone to your site earlier I would have found the answer much quicker, I trawled YouTube etc but your site was the most I formative for a quick answer.Thanks Grant
• Gerry on 14/01/2022
• Thanks for the comprehansive reply Chris
• Matthew on 14/01/2022
• Pleased with prompt response to warranty return request.
• Geoff on 14/01/2022
• Excellent quality of service and costumer care.
• Daniel on 14/01/2022
• Spot on as always
• John on 14/01/2022
• Swift, comprehensive and helpful response
• Rob on 14/01/2022
• Appreciate the quick and helpful response.
• Daniel on 14/01/2022
• Awesome service as always !! It’s why I keep choosing FLO
• Rob on 13/01/2022
• Excellent advice promptly offered.
• Christopher on 13/01/2022
• Appreciate detailed explanation for my questions
• Ahmad on 13/01/2022
• Quick and eficient as usual.
• Dave on 13/01/2022
• Prompt and information as requested
• Roger on 13/01/2022
• Very quick response
• Bob on 13/01/2022
• Excellent support
• Crick on 13/01/2022
• Very helpful. Thanks
• Paul on 12/01/2022
• Instant answer
• Tony on 12/01/2022
• Great support, bit confusing at times but outcome excellent and well dealt with by FLO staff. Cheers
• David on 12/01/2022
• Very speedy response from Grant of less than 20mins to help answer some questions I had before purchasing a mount! As well as very clear and detailed answers, he also gave some advise to avoid any future problems with the mount which is really helpful - Thanks! Dean
• Dean on 12/01/2022
• Thanks for your help with working out all the back focus spacings. Great service and knowledge. Has saved me a lot of time and wasted money with no doubt ordering the wrong stuff. Cheers
• Jay on 12/01/2022
• Fine thanks, will order one soon
• Christopher on 12/01/2022
• Thorough, relevant and accurate. Thanks, Alex!
• Hans on 12/01/2022
• As usual, prompt and informative.
• Barry on 11/01/2022
• Perfect! thank you.
• Dave on 11/01/2022
• Unexpectedly fast response this evening. You must be on overtime! Many thanks. Will order shortly.
• John on 11/01/2022
• Thanks, Chris. Perfect clear, confidence-building information.
• Graham on 11/01/2022
• Thanks for letting me know.
• David on 11/01/2022
• great customer support as always.
• Karl on 11/01/2022
• Quick response, happy customer!
• Mark on 11/01/2022
• Very supportive.
• Muzicki on 11/01/2022
• Great, as always.
• Muzicki on 11/01/2022
• Thank you grant for your help and advice, john.
• John on 11/01/2022
• Prompt and thorough. In one word Greay.
• Muzicki on 11/01/2022
• Great help, many thanks!
• Nigel on 11/01/2022
• Thanks for answering my question so quickly.
• Nick on 10/01/2022
• Exactly the guidance I wanted, in double quick time.Thanks.
• Robin on 10/01/2022
• Thanks a million Alex. Great and very helpful response.
• Andy on 10/01/2022
• Thanks for the checklist . Will try out when we have a clear sky , unfortunately my box did contain clouds.
• Chris on 10/01/2022
• Excellent
• Chris on 10/01/2022
• Very good support
• Adolfo on 10/01/2022
• I like knowing prices are what they say they are! Well done
• John on 10/01/2022
• Thank you for letting me know. Hopefully it will stay cloudy for a bit longer.
• Terry on 10/01/2022
• Great, thank you
• Pedro on 10/01/2022
• Thank you for the very quick reply to my question.I just need to make up my mind now.
• William on 10/01/2022
• Thank you, great service
• Tom on 10/01/2022
• Sorted out an order without prompt. Great service.
• James on 10/01/2022
• Thank you Grant very very helpful
• Phil on 10/01/2022
• Hi grant,thanks for that,would you know how the primary is held in the cell,I,e clips?,also what the level of correction is the primary rated at ( wave- pv )?,thanks john.
• John on 10/01/2022
• Fast response, plenty of detail, suggestions, ideas, alternatives. Very much the norm from FLO.
• Simon on 10/01/2022
• Thank you for the update Steve.
• Prashant on 10/01/2022
• Fully answered my query with clear a explanation and product links. Excellent
• Tony on 10/01/2022
• Thanks
• Simon on 10/01/2022
• It's a bit of a daft question really. FLO support is always superb.
• Mark on 08/01/2022
• Top notch.
• Barry on 08/01/2022
• =)
• Jim on 07/01/2022
• =)
• Jim on 07/01/2022
• Very Helpfull
• Paul on 07/01/2022
• Very Helpfull
• Paul on 07/01/2022
• Really detailed and helpful advice from Chris, thank you
• Matthew on 07/01/2022
• Answered all my questions helpfully
• Phil on 07/01/2022
• Quick reply and helpful as always, keep up the great work!
• John on 07/01/2022
• Very helpful and concise. Thank you
• Gillian on 07/01/2022
• very quick reply, cheers
• Grzegorz on 07/01/2022
• Very helpful and polite thanks
• Karl on 07/01/2022
• As usual, the best.
• Grey on 07/01/2022
• Thanks for the response
• Indio on 07/01/2022
• You have provided some excellent information for a mum who hasn’t got a clue! Thank you, I will review and hopefully place an order shortly
• Michelle on 07/01/2022
• I am constantly amazed by the time taken by this company to give advice and support without any attempt to drive a sale. This is how service used to be . I thought it Gad died out, but it’s alive and well and living at FLO!
• John on 07/01/2022
• I got frendly and quick reply within a good news -)Thank youBr. Mika
• Mika on 07/01/2022
• Hi there Steve :) Yeah the contents upto now appear to be ok, not checked fully yet due to working hours :( I have also had a reply back earlier from Grant.
• Carl on 07/01/2022
• Hi Grant. will the larger template include a centre spot,Thankyou for your time.Best WishesGary
• Gary on 06/01/2022
• Prompt, comprehensive, and beyond helpful. You wouldn’t feel comfortable buying a new scope from anywhere else.
• John on 06/01/2022
• Really helpful to have someone reply so quickly.Have used in the past and will continue using.Thanks
• Robert on 06/01/2022
• Thanks for your help, which was great!
• Vince on 06/01/2022
• Speedy reply to delivery issue
• Andrew on 06/01/2022
• Very helpful and informative
• Dave on 06/01/2022
• Excellent, will be in touch
• David on 06/01/2022
• impressed not only by their knowledge but their enthusiasm in sharing it in assisting potential purchasing. Why aren't all online suppliers like this? I love them.
• Barry on 06/01/2022
• Cheers Grant, i understand now then.
• Carl on 06/01/2022
• Prompt and efficient service in getting an unlisted Baader item onto the website to enable me to purchase it. Thank you again.
• Danny on 06/01/2022
• Prompt and very helpful reply, as usual.It is clear why your team has its excellent reputation.
• Barry on 05/01/2022
• I asked for some help deciding on a new telescope and the reply I received was excellent. Lots of options to mull over and good explanation of what is available.
• Kerl on 05/01/2022
• Thanks for the feedback. I'll look out for it tomorrow.
• Phillip on 05/01/2022
• Eric is direct and knowledgeable about the matters that I have brought up. He has a desire to make certain that I am provided the best information available at your estsblishment. Thomas
• Thomas on 05/01/2022
• Dave was quick and factual in his responses, very happy with his support
• Andrew on 05/01/2022
• Excelente. La respuesta fue de inmediato y perfectamente explicado.
• Jorge on 05/01/2022
• First class service as always
• Alan on 05/01/2022
• I received a response from Ian and was delighted with his brilliant extensive knowledge of the topics I required for beginning astrophotography. I will most likely continue with more questions, but overall, detailed, friendly, quick responses that get to the point well and without any wasting of time on other aspects of questions not asked. All desired topics were covered in great detail. Truly brilliant response and very happy with employee feedback!
• Fin on 05/01/2022
• Excellent answer!
• Dave on 04/01/2022
• Simply the best!
• Naia on 04/01/2022
• answered my questions effectively and gave recommendations without feeling like its pushing me to buy. Also love the banter on the while site which i mentioned in the email i sent initially which i then got given to more links with some banter on. Overall feels like a great company to buy from so i'm not too bothered abut trying to find best price. I am bout to put my order through now. I believe it was Chris who responded to my email, thank you Chris.
• Lorna on 04/01/2022
• Prompt response great service as always
• Chris on 04/01/2022
• Yet again fantastic service and quick response
• Kevin on 04/01/2022
• helpful info
• Mikala on 04/01/2022
• Fantastic service and very prompt
• Kevin on 04/01/2022
• Great service
• Tom on 04/01/2022
• Very helpful and answered all my questions.
• Josh on 04/01/2022
• Fast respons, and a good response!
• Peter on 04/01/2022
• Thanks you for the advice.
• Matthew on 04/01/2022
• Many thanks. Warren
• Warren on 04/01/2022
• Always a quick response to my emails & questions. Can't fault FLO on anything.
• Steven on 04/01/2022
• Thanks for your prompt, courteous response yo my inquiry. I look forward to becoming a FLO customer!Season's Greetings, Dave
• Dave on 04/01/2022
• Answered nearly all my questions.
• Melvin on 04/01/2022
• I'll let you know how I get on once it arrives.
• David on 04/01/2022
• thank you!
• Andy on 04/01/2022
• Brilliant and quick advice thanks
• Shane on 04/01/2022
• easy to deal with
• Simon on 04/01/2022
• Non trovo corretto che sul sito internet ci sia il prezzo già decurtato dalle tasse locali che rende difficoltoso il confronto con altre offerte presenti in rete.Sono quindi a chiedervi di ritirare la spedizione oppure di offrirmi un rimborso per le mie spese extra dovute in dogana...Personalmente ritengo la seconda migliore come soluzione a patto che il rimborso copra l'importo in questione
• Antonello on 01/01/2022
• Antonella was unhappy because Italian Customs charged him local tax and Duty. Our website explains non-UK customers do not pay UK tax but do pay customs and Duty in their own country.
• FLO Response
• It is reassuring that the focus issues have been resolved HNY Guys. :)
• Anonymous on 01/01/2022