Blog: 

Customer Feedback

We are grateful for customer feedback because it helps us to improve.

The comments and satisfaction ratings below are genuine and are updated regularly.

View feedback from earlier years:



Happy 94.71% Satisfied 3.84% Unhappy 1.45%



  • Tom on 22/05/2019
  • Peter on 21/05/2019
  • Michael on 21/05/2019
  • Domagoj on 21/05/2019
  • Ak on 21/05/2019
  • Mairead on 20/05/2019
  • Jon on 20/05/2019
  • Pierfrancesco on 20/05/2019
  • Francis on 18/05/2019
  • Astro on 17/05/2019
  • Graham on 17/05/2019
  • Tom on 17/05/2019
  • Christian on 17/05/2019
  • Robert on 17/05/2019
  • Jim on 17/05/2019
  • Martin on 16/05/2019
  • Martin on 16/05/2019
  • Sean on 16/05/2019
  • Anonymous on 15/05/2019
  • Ian on 15/05/2019
  • Eddie on 15/05/2019
  • Tim on 15/05/2019
  • Andrew on 14/05/2019
  • Dave on 14/05/2019
  • Jim on 14/05/2019
  • Ann on 13/05/2019
  • Stephen on 13/05/2019
  • Anthony on 13/05/2019
  • Anonymous on 13/05/2019
  • Anonymous on 13/05/2019
  • Duncan on 13/05/2019
  • Angelo on 13/05/2019
  • Alan on 11/05/2019
  • Brendan on 10/05/2019
  • Paul on 10/05/2019
  • Brendan on 10/05/2019
  • Lars on 10/05/2019
  • Davide on 10/05/2019
  • Stephen on 09/05/2019
  • Graham on 09/05/2019
  • Dave on 09/05/2019
  • Steve on 09/05/2019
  • Valeriya on 08/05/2019
  • Ronald on 08/05/2019
  • Frank on 08/05/2019
  • Davide on 08/05/2019
  • Anas on 08/05/2019
  • Astro on 08/05/2019
  • Ilona on 08/05/2019
  • Unfortunately we were not aware Celestron-UK had discontinued the spotting scope. We should have noticed and updated you sooner. Sorry.
  • FLO Response
  • Nova on 08/05/2019
  • Keith on 08/05/2019
  • An order placed before 3pm for in-stock items is normally processed and dispatched same day but the Bank holiday made us extra busy so it was dispatched the following day. Sorry.
  • FLO Response
  • Tom on 08/05/2019
  • Carlos on 07/05/2019
  • Tony on 07/05/2019
  • Sachin on 07/05/2019
  • Louise on 06/05/2019
  • Francis on 06/05/2019
  • Jeff on 05/05/2019
  • Michael on 05/05/2019
  • Nicholas on 04/05/2019
  • Ann on 04/05/2019
  • Garrick on 04/05/2019
  • Paul on 03/05/2019
  • Albert on 03/05/2019
  • Peter on 03/05/2019
  • Our website showed the correct 10-15 working day estimate on the product page and during checkout but Peter unfortunately missed this whilst placing his order and was then surprised we couldn't supply next day. We have now cancelled and refunded him.
  • FLO Response
  • Antonio on 03/05/2019
  • Peter on 02/05/2019
  • Michael on 02/05/2019
  • Michael on 02/05/2019
  • Michael on 02/05/2019
  • Iain on 02/05/2019
  • Richard on 02/05/2019
  • Fakhri on 02/05/2019
  • Nicholas on 02/05/2019
  • We missed our dispatch estimate by one day so upgraded Nicholas' order to Saturday delivery so it arrived in time for the weekend :-)
  • FLO Response
  • Simon on 02/05/2019
  • Anonymous on 01/05/2019
  • Tanguy on 01/05/2019
  • Ronald on 30/04/2019
  • Ann on 28/04/2019
  • Iain on 27/04/2019
  • Lesley on 26/04/2019
  • William on 26/04/2019
  • Peter on 26/04/2019
  • Ronald on 26/04/2019
  • Martin on 26/04/2019
  • Graham on 25/04/2019
  • James on 25/04/2019
  • Brian on 25/04/2019
  • Frank on 25/04/2019
  • Richard on 25/04/2019
  • Alan on 24/04/2019
  • Philip on 24/04/2019
  • Daniel on 24/04/2019
  • Graham on 24/04/2019
  • John on 23/04/2019
  • Rick on 23/04/2019
  • John on 17/04/2019
  • David on 16/04/2019
  • Oyvind on 16/04/2019
  • Frank on 16/04/2019
  • Trevor on 16/04/2019
  • Fredrik on 15/04/2019
  • Clive on 15/04/2019
  • Roger on 15/04/2019
  • Paulo on 15/04/2019
  • Paul on 13/04/2019
  • David on 12/04/2019
  • Terry on 12/04/2019
  • Bryan on 12/04/2019
  • Richard on 12/04/2019
  • Francesco on 12/04/2019
  • Thomas on 12/04/2019
  • Alastair on 11/04/2019
  • Lee on 11/04/2019
  • Anonymous on 10/04/2019
  • Alastair on 10/04/2019
  • Sheila on 09/04/2019
  • Graham on 09/04/2019
  • Helen on 09/04/2019
  • Danny on 09/04/2019
  • Nigel on 08/04/2019
  • Pete on 08/04/2019
  • Tom on 08/04/2019
  • Derek on 08/04/2019
  • Andy on 08/04/2019
  • Theodoros on 08/04/2019
  • David on 05/04/2019
  • Garrick on 05/04/2019
  • Craig on 04/04/2019
  • Roger on 04/04/2019
  • Arthur on 04/04/2019
  • Helen on 03/04/2019
  • Chris on 03/04/2019
  • Ersan on 03/04/2019
  • Stephen on 02/04/2019
  • Dave on 02/04/2019
  • Geraint on 02/04/2019
  • Stephen on 01/04/2019
  • Stephen on 01/04/2019
  • Mauricio on 01/04/2019
  • John on 01/04/2019
  • Rita on 01/04/2019
  • Gaenor on 29/03/2019
  • Richard on 29/03/2019
  • Michael on 29/03/2019
  • Robert on 29/03/2019
  • Andy on 29/03/2019
  • Paul on 29/03/2019
  • Chano on 28/03/2019
  • Sebastian on 28/03/2019
  • Sebastian on 28/03/2019
  • William on 28/03/2019
  • Franklin on 28/03/2019
  • Bryan on 27/03/2019
  • Dave on 27/03/2019
  • David on 26/03/2019
  • Oyvind on 25/03/2019
  • Glyn on 22/03/2019
  • Graham on 22/03/2019
  • Mark on 22/03/2019
  • Kenneth on 22/03/2019
  • Bob on 21/03/2019
  • Andreas on 21/03/2019
  • Mark on 21/03/2019
  • Anonymous on 21/03/2019
  • Geraint on 21/03/2019
  • Martin on 21/03/2019
  • Bryon on 21/03/2019
  • Arunas on 21/03/2019
  • Dave on 20/03/2019
  • David on 19/03/2019
  • Dave on 19/03/2019
  • Joanne on 19/03/2019
  • Ian on 19/03/2019
  • Nikolaos on 19/03/2019
  • Michelle on 18/03/2019
  • Graham on 18/03/2019
  • Dave on 18/03/2019
  • Laakso on 18/03/2019
  • Robert on 16/03/2019
  • Robert's order was delayed one day when Skywatcher's UK warehouse closed due to an unexpected power outage. They reopened the following day and his order was dispatched together with a small gift.
  • FLO Response
  • Paul on 15/03/2019
  • Martin on 15/03/2019
  • Stephen on 15/03/2019
  • Graham on 15/03/2019
  • Mark on 15/03/2019
  • Mark on 15/03/2019
  • Sven on 15/03/2019
  • Stephen on 15/03/2019
  • Graham on 14/03/2019
  • Paul on 14/03/2019
  • Tom on 14/03/2019
  • Martin on 14/03/2019
  • Syed on 14/03/2019
  • Randal on 14/03/2019
  • Dave on 13/03/2019
  • De on 13/03/2019
  • Anonymous on 12/03/2019
  • John on 12/03/2019
  • Andrew on 12/03/2019
  • Jason on 12/03/2019
  • Chris on 11/03/2019
  • Craig on 11/03/2019
  • Robert on 11/03/2019
  • Franc on 11/03/2019
  • Paul on 11/03/2019
  • Paul on 11/03/2019
  • Anas on 11/03/2019
  • David on 11/03/2019
  • Gordon on 11/03/2019
  • Kenneth on 11/03/2019
  • Albert on 08/03/2019
  • Angela on 08/03/2019
  • Kevin on 07/03/2019
  • Tim on 07/03/2019
  • Graham on 07/03/2019
  • Franc on 07/03/2019
  • Peter on 07/03/2019
  • Jim on 06/03/2019
  • Jim on 06/03/2019
  • Leon on 06/03/2019
  • Graham on 06/03/2019
  • Trevor on 06/03/2019
  • Ian on 06/03/2019
  • Francis on 05/03/2019
  • Joan-josep on 05/03/2019
  • Trevor on 04/03/2019
  • Graham on 04/03/2019
  • Francis on 04/03/2019
  • Craig on 04/03/2019
  • Francis on 04/03/2019
  • Mark on 04/03/2019
  • Kirk on 03/03/2019
  • Antony on 02/03/2019
  • Anonymous on 02/03/2019
  • Simon on 01/03/2019
  • Steve on 01/03/2019
  • Douglas on 01/03/2019
  • Craig on 01/03/2019
  • Chi on 01/03/2019
  • Leon on 01/03/2019
  • Frank on 01/03/2019
  • Sheila on 28/02/2019
  • Parvez on 28/02/2019
  • Steven on 28/02/2019
  • Neil on 28/02/2019
  • Mary on 28/02/2019
  • Jon on 27/02/2019
  • K on 27/02/2019
  • Stephen on 27/02/2019
  • Francis on 27/02/2019
  • Francis on 27/02/2019
  • Graham on 27/02/2019
  • Andy on 26/02/2019
  • Neil on 25/02/2019
  • Nick on 25/02/2019
  • Tim on 22/02/2019
  • Chris on 22/02/2019
  • Emil on 21/02/2019
  • Arunas on 21/02/2019
  • Colin on 21/02/2019
  • John on 21/02/2019
  • Gordon on 21/02/2019
  • Arunas on 21/02/2019
  • Arunas on 21/02/2019
  • Andy on 20/02/2019
  • Pierre on 20/02/2019
  • Alex on 20/02/2019
  • Anomymous on 20/02/2019
  • Philip on 20/02/2019
  • Martin on 20/02/2019
  • Martin on 20/02/2019
  • Miles on 20/02/2019
  • Ian on 19/02/2019
  • Charles on 19/02/2019
  • Keith on 18/02/2019
  • Anonymous on 18/02/2019
  • George on 18/02/2019
  • Steven on 18/02/2019
  • Darren on 18/02/2019
  • John on 14/02/2019
  • William on 13/02/2019
  • David on 13/02/2019
  • Gareth on 13/02/2019
  • Kal on 12/02/2019
  • Colin on 12/02/2019
  • Jim on 11/02/2019
  • Nova on 11/02/2019
  • Anonymous on 11/02/2019
  • Francis on 08/02/2019
  • Graham on 08/02/2019
  • Eric on 08/02/2019
  • Edward on 08/02/2019
  • Graham on 08/02/2019
  • Ann on 07/02/2019
  • Allan on 07/02/2019
  • Martin on 07/02/2019
  • Ann on 07/02/2019
  • Gareth on 07/02/2019
  • Konstantinos on 06/02/2019
  • Chris on 06/02/2019
  • Ann on 06/02/2019
  • Gregballard on 05/02/2019
  • Anonymous on 05/02/2019
  • Mark on 04/02/2019
  • Ann on 04/02/2019
  • Alan on 04/02/2019
  • Marta on 03/02/2019
  • Adriana on 02/02/2019
  • Jim on 01/02/2019
  • Graeme on 31/01/2019
  • Steve on 31/01/2019
  • Anonymous on 31/01/2019
  • Richard on 31/01/2019
  • Adriana on 30/01/2019
  • Andy on 30/01/2019
  • Ann on 30/01/2019
  • Adrian on 30/01/2019
  • Maggie on 29/01/2019
  • Peter on 29/01/2019
  • David on 28/01/2019
  • John on 28/01/2019
  • Hamdhoon on 28/01/2019
  • Francis on 28/01/2019
  • Ann on 26/01/2019
  • Ivica on 25/01/2019
  • Dan on 25/01/2019
  • Pittenweem on 24/01/2019
  • Steve on 24/01/2019
  • Space on 24/01/2019
  • David on 24/01/2019
  • Ronald on 23/01/2019
  • Adolfo on 23/01/2019
  • Mike on 22/01/2019
  • Robin on 22/01/2019
  • Filip on 21/01/2019
  • George on 21/01/2019
  • Carl on 21/01/2019
  • Bruce on 21/01/2019
  • Stephen on 21/01/2019
  • James on 20/01/2019
  • Paul on 18/01/2019
  • Darren on 18/01/2019
  • Mandy on 17/01/2019
  • Filip on 17/01/2019
  • Stephen on 17/01/2019
  • Kristof on 16/01/2019
  • Anthony on 16/01/2019
  • Eric on 15/01/2019
  • Dimitris on 15/01/2019
  • Mark on 15/01/2019
  • Justo on 15/01/2019
  • Anomymous on 15/01/2019
  • Jason on 15/01/2019
  • Ian on 15/01/2019
  • P on 14/01/2019
  • Chris on 14/01/2019
  • Mark on 14/01/2019
  • Charles on 11/01/2019
  • Nico on 10/01/2019
  • K on 10/01/2019
  • Peter on 10/01/2019
  • Michael on 10/01/2019
  • Patrick on 10/01/2019
  • Anonymous on 09/01/2019
  • Abdul on 09/01/2019
  • Gerwyn on 09/01/2019
  • Unfortunately our website did display an over optimistic ETA. It said 7-10 days but 10-15 days proved more realistic. We dropped the ball. Sorry.
  • FLO Response
  • Peter on 08/01/2019
  • Matthew on 08/01/2019
  • David on 08/01/2019
  • James on 08/01/2019
  • Anonymous on 08/01/2019
  • Yves on 08/01/2019
  • Darren on 07/01/2019
  • Kevin on 07/01/2019
  • Alfred on 05/01/2019
  • Tony on 05/01/2019
  • David on 04/01/2019
  • Matthew on 04/01/2019
  • K on 04/01/2019
  • Nigel on 04/01/2019
  • Oz on 03/01/2019
  • Mouette on 03/01/2019
  • Samuel on 03/01/2019
  • David on 03/01/2019
  • Mouette on 03/01/2019
  • Matthew on 03/01/2019
  • Mark on 03/01/2019
  • David on 02/01/2019
  • Raphael on 02/01/2019
  • Philip on 02/01/2019
  • Philip on 02/01/2019
  • Mark on 02/01/2019