We are grateful for customer feedback because it helps us to improve.
The comments and satisfaction ratings below are genuine and are updated regularly.
View feedback from earlier years:
95.2% 3.57% 1.23%
Great, bring peace to me.Thanks
Juan on 06/06/2022
Good and prompt reply.
Thongchai on 06/06/2022
Very helpful. Cheers Grant
Robert on 06/06/2022
Thanks Grant.I will call to verify shipping to Oman.
Said on 06/06/2022
Thank you very much Ian,excellent service!!!
Rafal on 06/06/2022
thanks
Steve on 06/06/2022
always very prompt
Robert on 02/06/2022
Chris was very attentive and helped me with important information about my old APO.
Agnaldo on 01/06/2022
Very pleased with the quick and comprehensive reply.
Malcolm on 01/06/2022
Thanks Alex.
Jon on 31/05/2022
I am very satisfied with hjelp and support from FLO, and I always get informative and relevant help.
Tor on 31/05/2022
Fast and helpful
Michael on 31/05/2022
Fast, simple, effective response.Thanks
David on 31/05/2022
Excellent guidance and advice, as always.
Brian on 30/05/2022
Very quick and informative reply to my question about the relationship between camera pixel size and telescope focal length.
Ken on 30/05/2022
Superb response, answered my questions with great detail, thank you
Leon on 30/05/2022
Flawless help from Ian. Thank you
Michael on 30/05/2022
In contact with Ian. So far, very very good
Michael on 30/05/2022
I had an issue with my EQ6-R mount. Alex's knowledge and expertise in this area quickly identified the issue for me and it has been resolved. He was fast to respond to my concerns and was able to get me on track very quickly. Friendly, personable, and knowledgeable. A great combination. ~Cheers
Jonathan on 30/05/2022
Great and quick response to my question about a tripod adapter. Thanks!
Al on 30/05/2022
Thanks for quick response.
John on 30/05/2022
Great reply, very informative. :)
Asdf on 30/05/2022
Awesome, fast, quick, precise and to the point. Shall be purchasing the product within the next week
Rafael on 27/05/2022
Chris is the first person who responds to me with an alternative, so know that I am very grateful for that.
Agnaldo on 27/05/2022
Both Ian and Dave have been very helpful in assisting me troubleshoot my ZWO AAP guiding problems. Thank you both and thank you FLO.
Simon on 27/05/2022
many thanks chris nice to be doing business withyou again john south wales
Lynda on 27/05/2022
This makes my mind up for my next purchse.
Roger on 27/05/2022
Chris has been most helpful in answering my questions. Also came across his video presentation of the StellaLyra f4 which was excellent. I have therefore decided to go with the StellaLyra.
Harry on 27/05/2022
Prompt and professional as always, I continue to be blown away by the excellent service FLO provide. Keep it up guys and gals!
Chris on 26/05/2022
Thanks
Richard on 26/05/2022
A quick response from Chris was very helpful.
Helen on 26/05/2022
As usual great service.My Eq5 is up and running again.Thanks, FLO.
Roger on 26/05/2022
nice people to deal with
John on 26/05/2022
I have been dealing with Ian for over 10 years and he continues to deliver the same high quality of service and support to his customers, in contrast to some dealers whose interest seems to coincide with some notional “expiry date”. His honesty and willingness to share his thoughts, based on years of experience, enables him to give sound advice and cut through the mist of bewildering options that can so easily confuse a beginner and sometimes even more experienced amateurs.
Edward on 26/05/2022
I found Chris to be very helpful and quick to respond.
Sammy on 26/05/2022
Very fast feedback.
Graeme on 26/05/2022
FLO always provide an efficient, friendly service. Thanks again!
John on 26/05/2022
Chris covered for Alex. His response has been brilliant. Alex and Chris are the two members of staff I have interacted with. I have always received high standard responses by a caring and knowledgeable team. The company is fortunate to have caring members of staff with attention to details and high level of listening skills. Many thanks
Adriana on 25/05/2022
Loads of knowledge and really helpful. Thanks again
Ben on 25/05/2022
honest and helpful replyprompt too
Kenneth on 25/05/2022
Thanks for responding!
Kevin on 24/05/2022
Alex provided me with a very timely, comprehensive and detailed reply.
Helen on 24/05/2022
Chris has been very helpful from purchase to support.
Craig on 23/05/2022
Thank you very much I can rest easySal
Sal on 23/05/2022
Excellent support and service. I will always use FLO.
Nigel on 23/05/2022
Clear concise reply with accurate information - excellent
Steve on 23/05/2022
Good advice from Chris.
Paul on 23/05/2022
What price the 2.5 focuser? I was attracted to this one because a return was available
David on 23/05/2022
Thank you very much Ian.
Rafal on 23/05/2022
Yes tank you vers muchMaurice.
Maurice on 20/05/2022
So far so good
Richard on 20/05/2022
thank you so much alex for all your help flo is still the best online dealer i know Condolences accepted kind regards to all
John on 20/05/2022
Perfect!
Laurence on 20/05/2022
Thank you very much Dave,great service!!
Rafal on 20/05/2022
Amazing advice and great patience with me, I must hold the record for sending the most emails. Many thanks to everyone at FLO Especially Chris & Alex.
Brian on 19/05/2022
thank you
Lee on 19/05/2022
Confianza.
Fèlix on 19/05/2022
Alex has been mega helpful. Excellent comminication!
David on 19/05/2022
Fast Great Communications
Curtis on 18/05/2022
Thanks for oyur response.Unfortunately I didn't find such an adapter on that site as well.
Florin on 18/05/2022
Needed help configuring my order, fast and easy help. Thank you!
Kasper on 18/05/2022
Alex as helpful as ever.
Tom on 18/05/2022
Alex, was great. It managed to understand what I was trying to do through my email & gave a clear well laid out response detailing what I needed & then how to put it together. For a newbie, that doesnt really know what they are doing, it was just needed. order placed straight away. Excellent responses both times with a choice of delivery options.
Will on 18/05/2022
Nice quick reply thank you, Regards Brian
Brian on 18/05/2022
Always polite and Helpful ,Thank You
Brian on 18/05/2022
Clear & concise advice from Alex promptly received. Great service.
Stewart on 18/05/2022
Thanks
Deb on 17/05/2022
Installed everything on another windows 11 pc and everything works fine. Seems to be something with my windows 10 laptop. I have installed as administrator and it's working about 60 % of the time now on the laptop so getting somewhere. Thanks for your help.Gary
Gary on 17/05/2022
Very helpful staff
Shaun on 17/05/2022
Super ,prompt comprehensive advice.Many thanks.
Paul on 16/05/2022
Thank you for the reply, I thought that was the case. John.
John on 16/05/2022
Thanks Chris for getting back to me so fast! Mirko Govoni from Italy
Mirko on 16/05/2022
Excellent response!
Graham on 16/05/2022
Thanks Ann
Douglas on 16/05/2022
Thanks for your quick answer
Marc on 16/05/2022
I buy from FLO because of great support before, during and after purchase. Best in UK.
Alan on 16/05/2022
Excellent and very quick response to all my questions preorder.5
Steve on 16/05/2022
Caring helpful service
Steve on 15/05/2022
Brilliant advice!
Anthony on 14/05/2022
Helped me make my decision!
Ed on 13/05/2022
Incredibly helpful, thank you Chris
Matt on 13/05/2022
Great service as always. Very quick response.FLO have a great team working for them.Regards Graham
Graham on 13/05/2022
Thank you very much for your reply, very helpful!
Erik on 13/05/2022
Thanks for the detailed advice
Andy on 13/05/2022
Really helpful as always
Laurence on 13/05/2022
Got it working - only needed to click something in ascom profile explorer. Thanks for your help.
Gary on 12/05/2022
Spectacular!Thank you!
Daniel on 12/05/2022
Very quick and a picture paints a thousand words!!!
Steven on 12/05/2022
As always, excellent advice and recommendations for the correct solution/s to my needs. Thank you Alex in particular on this occasion, and thank you Flo as always for prompt responses in general.
Richard on 11/05/2022
Exemplary service and responses!
Peter on 11/05/2022
thanks for the help!!....items ordered todayagain thanks
Jason on 11/05/2022
Quick respond. Helpfull for checking compatibility of equipment
Walter on 11/05/2022
Brill and fabulous
John on 11/05/2022
Super advice from Chris very helpful indeed
Steve on 11/05/2022
Very quick and helpful response
Steve on 11/05/2022
Brilliant help and guidance as always shall be putting another order in very soon
Chris on 11/05/2022
Great service from FLO - as always.Royal Mail performance and communications could be better.
Trevor on 11/05/2022
prompt reply good service
Vince on 11/05/2022
Thanks it’s all good
Michael on 10/05/2022
Very informative and extremely helpful
Ian on 10/05/2022
Direct and to the point.Thank you.
Ray on 10/05/2022
Very quick response. Clear information given.
Stephen on 10/05/2022
Many thanks Chris
Steve on 10/05/2022
Thank you very much Chris,great service.
Rafal on 10/05/2022
Excellent service, as I have come to expect from FLO.
David on 10/05/2022
Brill and fab
John on 09/05/2022
Thank you very much Ann!!!!
Rafal on 09/05/2022
First class customer service, as always, thank you.
Malcolm on 09/05/2022
Super and quick response.
Geraint on 09/05/2022
Quick and informative response, even if the info is disappointing.
Shlomo on 06/05/2022
Actually, quite magnificent in all respects!
Tony on 06/05/2022
What is the height of the EQ5 mount as it doesn't seem to show dimensions. Thanks
Graham on 06/05/2022
Thank you...this is a good customer service
Massimo on 06/05/2022
Clear information to provide answers to my queries
Keith on 06/05/2022
Thank you Dave,Kind regards, Graham.
Graham on 06/05/2022
Very prompt reply - helpful info provided
Keith on 05/05/2022
Very clear and to the point!
Huỳnh on 05/05/2022
Thanks!
Levent on 05/05/2022
I quite understand Chris. Thanks for your response.John
John on 05/05/2022
just the sort of information I needed to confirm my ideas and also throw in some exra suggestions ! thank you
Kenneth on 04/05/2022
Very fast response to respond to email, great service
Martyn on 04/05/2022
prompt and informative
Iain on 04/05/2022
Brilliant and helpful
John on 04/05/2022
Fast and courteous response.
Salaam on 04/05/2022
Thanks for the quick reply.
Peter on 03/05/2022
Useful information.
Peter on 03/05/2022
Really helpful made my mind up to try one Thank you
Tim on 03/05/2022
Great response Thanks for your help Chris.
Tony on 03/05/2022
Thank you for your quick response. I will follow your advice.
Maurice on 03/05/2022
Service has been above and beyond my expectations through the whole process of feedback, suggestions, order, delivery. Couldn't be more pleased.
Russ on 03/05/2022
Great info thanks
Jimmy on 29/04/2022
Timely response Thanks
Mark on 29/04/2022
Prompt, accurate and friendly replies from Alex, every time. Best customer service!
Gareth on 29/04/2022
Thanks for that Chris , great help.
Gary on 29/04/2022
Thanks for your help
Gary on 29/04/2022
Top of the league!
Al on 29/04/2022
Excellent and promo service as always would not shop anywhere else
Chris on 28/04/2022
very kind
Choi on 28/04/2022
Good and fast answer,good service ,thank you.
Alain on 28/04/2022
1st class team a pleasure to deal with.
Phil on 28/04/2022
Very prompt with information.
Vince on 28/04/2022
Fantastic quick response.
Sean on 27/04/2022
Ok. Thank you for your feedback. I just place an order.Best regards
Christophe on 27/04/2022
Thanks Alex.Your reply is very helpful.
Bora on 27/04/2022
Fantastic support, thank you again :)
Karen on 27/04/2022
Fantastic service!
Grant on 27/04/2022
Unfortunately, there isn’t a “perfect” selection :). Chris handled my inquiry with such professionalism and care, where FLO will be my first stop for my astro gear.
Dan on 27/04/2022
Excellent response from Chris and team. Thanks Ceri
Ceri on 27/04/2022
Many thanks chris great to hear from you again its exactly what i wanted to know many thanks stay well and covid free john harris south wales
John on 27/04/2022
Thank you!
Andrew on 27/04/2022
I love you guys!
David on 27/04/2022
Always a pleasure speaking with Flo. Good honest advice on everything. Thank you.
Richard on 26/04/2022
Always a prompt and helpful service from FLO
Andy on 26/04/2022
Steve help clear up a situation regarding a "phantom" order. I have now place a real order. Terry
Terry on 26/04/2022
very quick to respond
Joel on 25/04/2022
Alex has been very helpful in resolving the issue with a power supply I have had.Thank youChris
Chris on 25/04/2022
Great service and a very quick and informative response to my email questions.
Peter on 25/04/2022
1st class as always. FLO are the best people to deal with, always a positive reply to whatever tech question you ask.
Daniel on 25/04/2022
Quick response, excellent service
Phil on 25/04/2022
Fantastic answer thank you!!
Ceri on 25/04/2022
Usual excellent FAQ service from FLO
Phil on 25/04/2022
Clear and concise. Just the information I need.
Hasan on 25/04/2022
Rapid Response
Philip on 25/04/2022
Thank you for your prompt reply.Regards,Roger Metcalfe
Alison on 25/04/2022
Quick, helpful and professional
Gary on 25/04/2022
Thanks for the prompt reply.
Malcolm on 25/04/2022
Thank you Steve.
Rafal on 25/04/2022
Thank you!
Bill on 25/04/2022
Great service, specific answer and even offered to check up on order
Runar on 24/04/2022
you guys are my favorite vender for products. I got my first mount from your store.
Stephen on 23/04/2022
Thank you for the information
Dory on 22/04/2022
Fast reply , good!..
Anonymous on 22/04/2022
After having a issue with the iPolar on my gem28, Alex and his colleagues as helpful as ever. No problems with FLO at all, l would have no problem buying for these guys again. Tom.
Tom on 22/04/2022
Thank you for all your help with my ADM saddle, hopefully the conversion will work.Kindest regards,John
John on 22/04/2022
Thanks for the link to ACCU hardware.
Peter on 22/04/2022
FLO is always Helpful and with a fast dipatch , always appreciated. My first port of call for my Astro hobby!Best wishes Brian
Brian on 21/04/2022
Great service, and advice, as always
Keith on 21/04/2022
Excellent customer service from Alex and Chris
Stan on 21/04/2022
Ordered on Thursday last week just before bank holiday, got the parcel today amazing service.
Paul on 21/04/2022
fantstic service
Ceri on 21/04/2022
Thank you very much , will have to check this information out then will come back to you later .
Paul on 20/04/2022
Always a pleasure dealing with FLO. Great advice and help and always quick response
Katie on 20/04/2022
Excellent service
Ramón on 20/04/2022
Always impressed by the swift and helpful replies from FLO!
Paul on 20/04/2022
Replied to my fairly long question in less than half an hour - incredible ! Many thanks!
Chris on 20/04/2022
Great service as ever
James on 20/04/2022
Great Alex thanks :-)
Robert on 20/04/2022
A very reasoned and sound reply. Perfect and unbiased. Thank you very much.
Graham on 19/04/2022
Thank you Ian,I understand now,Kind regards, Graham.
Graham on 19/04/2022
Very friendly and good service
Kennet on 19/04/2022
Straight to the point with what I've been looking for. Perfect
Tadas on 19/04/2022
Information provided was outstanding, and just what I was looking for!
Ben on 19/04/2022
great support! thank you very much
Gaston on 19/04/2022
Thank you for the quick response. Great service
Manny on 19/04/2022
Perfect
Paul on 19/04/2022
Great advice and responsiveness! Thanks Ian!
Avleen on 19/04/2022
Quick and very helpful
Dave on 19/04/2022
Thank you very much Ian.
Rafal on 19/04/2022
Cheers. Just saw the post of SGL. Hopefully not too long to wait.
Graham on 19/04/2022
Asked if price match, confirmed and given code to get at the price match all ordered now.
Paul on 14/04/2022
Excellent, quick service
Cliff on 14/04/2022
Excellent support
Roger on 14/04/2022
Number one service provider
ירון on 14/04/2022
It is when sellers deal with warranty issues is the most prominent what they really think about their customers. FLO is at the top of its game. Thanks.
Janos on 14/04/2022
Much appreciated Alex!!!
Rafal on 13/04/2022
Thank you very much Alex,fantastic service,as always!
Rafal on 13/04/2022
Answered my question precisely, thank you Alex.
Richard on 13/04/2022
Excellent response! Very helpful.
Phil on 13/04/2022
Excellent help for someone starting using an Astro cameraFirst class detailed instructions
Roger on 12/04/2022
Great service
David on 12/04/2022
Excellent support
Roger on 12/04/2022
Answer comes so quickly always!!
Pekka on 12/04/2022
Very helpful and reassuring as well as keeping me updated with information
Ian on 12/04/2022
Very fast and efficient customer support
Flavio on 12/04/2022
Excellent support
John on 12/04/2022
Prompt and answered my query!
Gareth on 12/04/2022
Thanks Ian. So good to be able to access good advice. Thanks.
Alan on 12/04/2022
As always very helpful. Wouldn't buy anywhere else.
Tom on 11/04/2022
Fast Reply, Just Great!
Rick on 11/04/2022
Great service as ever
James on 11/04/2022
very good, very quick replies :D
Asdf on 11/04/2022
Excellent service, very well appreciated. This is why FLO are #1
James on 11/04/2022
As usual, this is standard practice for FLO, always respond within a timely manner, always giving sound advice and extra which is useful because we don’t think about other stuff that might be required in relation to what we are asking about. In this instance, it was Alex, so thank you very much.
Richard on 11/04/2022
Thanks for your response, very useful. I will probably seek a similar solution elsewhere given the review on this item.However, this decision is based on the item itself not FLO, I rate you guys very highly!
Jim on 11/04/2022
Excellent service as always.
Dave on 11/04/2022
Thanks for that
Brian on 11/04/2022
Steve has been extremely helpful !!
Alfonso on 11/04/2022
Steve has been extremely helpfull !!
Alfonso on 11/04/2022
Very impressed first class service thank you
Vivien on 11/04/2022
As always, if you need any advice, these boys now there stuff.
Tom on 11/04/2022
prompt information on the return of item many thanks
Steve on 09/04/2022
Many thanks for the (as always) prompt reply.
Peter on 08/04/2022
Cheers Chris. Both items ordered and I hope those clouds s@# off. Clear skies Vic
Vic on 08/04/2022
Many Thanks Rob,I just cannot understand why I could not Achieve what you have. I did try over and over ,so I am Grateful for the chance to carry out the procedure on another device from scratch.My thanks again to both You and Alex. FLO Always Helpful.!Kind Regards ,Brian
Brian on 08/04/2022
Thank you so much Dave,top class service!!!!
Rafal on 08/04/2022
Chris is very keen to help me with questions. Clear skies Vic
Vic on 08/04/2022
Thanks Alex! Great service as ever
James on 08/04/2022
yes good response.
Melvyn on 07/04/2022
Excellent clear advice and guidance re options. Easy to understand. Very helpful
Brian on 07/04/2022
Thank you so much Dave,excellent service!!!
Rafal on 07/04/2022
Thank you Alex,great service!!
Rafal on 07/04/2022
Thank you so much Chris,top class service,you’re a star!!!
Rafal on 07/04/2022
Always happy with FLO service and rapid response:)
David on 07/04/2022
Excellent reply. Thanks.
Brian on 06/04/2022
Excellent communication and advise from Alex and no pressure to buy anything thanks!
Nik on 06/04/2022
Fantastic swift response. top service thank you.
Andrew on 06/04/2022
Many thanks
Gunnar on 05/04/2022
I eat my pants if someone can tell any support team like FLO’s team, but you have to name the company.
Pekka on 05/04/2022
just awesome very helpful
Joseph on 05/04/2022
Alex, gave me a though to think and Im happy for that. Thanks Alex
Pekka on 05/04/2022
Alex in fantastic to follow up the case and if any questions has been left. So great!!
Pekka on 05/04/2022
Excellent clear reply as always. thanks
Brian on 05/04/2022
So detailed explanation and with different options, wow!!
Pekka on 05/04/2022
Okay thank you for the advice.Kind regards Geoff
Geoff on 05/04/2022
Alex has been extremely helpful and very efficient in dealing with arranging this warranty repair which is very reassuring
Ian on 05/04/2022
Many thanks for your reply.Placing order now.Cheers
Allan on 05/04/2022
No hesitation about answering your questions always friendly staff +++AAA
Malcolm on 04/04/2022
Terrific!
Anthony on 04/04/2022
Excellent advice as usual
Brian on 04/04/2022
Vert helpfull, . I'm just beginning in astrophotograpy and have a lot to learn.Regards.
Alain on 04/04/2022
Thank you for getting back with me so quickly and thank you for the suggestion. Imma check it out!
Michael on 04/04/2022
Excellent replies demonstrating expert knowledge. V. helpful.
Brian on 04/04/2022
prompt and detailed response. Thank you
Vince on 04/04/2022
Great so far. Alex always been helpful and answered promptly. Thank you.
Tomescu on 04/04/2022
Very helpful, above and beyond
Brian on 03/04/2022
Thanks for the reply.
Bill on 01/04/2022
Chris has been brilliant over the past 24 hours in helping to solve my questions regarding mounting of the various bits of kit on the mount and OTA. Thank you
Graham on 01/04/2022
Will add one to my basket when I place order.
Robert on 01/04/2022
Thank you for the update
Kevin on 01/04/2022
Excellent service thank you
George on 01/04/2022
Really helpful!
Ags on 01/04/2022
Excellent service as usual. Suggested remedies and then replaced faulty item with no quibbles.
Andy on 01/04/2022
Fantastic, as always
Hugh on 01/04/2022
Quick and clear response, much appreciated!
Ags on 31/03/2022
Always eager to help and sort out any problems
Colin on 31/03/2022
Many thanks for the swift reply and good information.
Paul on 31/03/2022
As always questions answered with attention to detail and quickly. Keep up the good work!Linton
Linton on 31/03/2022
I've been corresponding with Alex, no complaints at all, so helpful As are all the team at FLO. Many thanks for all the advice Tom.
Tom on 31/03/2022
I ordered the multi pier adaptor and Ian confirmed it will work with my mount: HEQ5 Pro. From the UK to Australia, it took only 10 days from the date of order. That's fantastic!
Peter on 31/03/2022
Many thanks to Chris.
Claude on 30/03/2022
so friendly, always recommended to ask advice
Malcolm on 30/03/2022
Thanks for the reply
Trevor on 30/03/2022
Superb service from First Light as always!
Ade on 30/03/2022
The reply I received was swift and gave me exactly the information I have been looking for, if not more.Should I have to purchase a 93981 I shall buy it from FLO.
James on 30/03/2022
Excellent service as per usual!
Roger on 30/03/2022
Thanks to Alex for all his help
Mark on 29/03/2022
OK thanks, that might work for you, but the norm is to have 3 nuts and bolts evenly adjustable around the circumference of the telescope tube. Regards John
John on 29/03/2022
We respectfully disagree, three is 'not' the norm. Two fixing points work well and have done so for many years. Our product description clearly shows this. You are welcome to return the product if you wish.
FLO Response
Thanks Ian.
Martin on 29/03/2022
Very helpful.
Nick on 29/03/2022
Just the answer I wanted!
Robert on 28/03/2022
Above and beyond
Brian on 28/03/2022
Great info with links and a timely response
Paul on 28/03/2022
!
Scott on 25/03/2022
Alex has shown tremendous perseverance in sortingeyepiece problem out.Gary Scotton.
Gary on 25/03/2022
Thank you for your help Alex
Linton on 25/03/2022
Very good, clear and concise instructions.
Anonymous on 25/03/2022
First class customer service, as always. It’s such a pleasant experience buying Astrophotography Gear from FLO
Olly on 25/03/2022
Many thanks for your assistance,
Chris on 25/03/2022
Super quick, helpful and insightful. All questions answered promptly, much appreciated
Sam on 24/03/2022
Fast, positive reply. VMT Bob
Robert on 24/03/2022
Good friendly service, as usual. Many thanks.
Pete on 24/03/2022
thanks great response time and good info
Brinley on 24/03/2022
Thank you James
Josh on 24/03/2022
Dave was very helpful.
Josh on 24/03/2022
Really quick and friendly response to immediately fix the problem. Thank you!
Caroline on 24/03/2022
Thank you Alex! Most helpful.
Chris on 24/03/2022
Chris is very helpful and gave honest advice rather than push a product which would not be suitable, still in the process of deciding but very happy so far
Sue on 24/03/2022
Best possible outcome, I think!
Al on 23/03/2022
Thankyou! Very helpful as I don't have a clue what I am buying as a surprise for my husband:)
Margaret on 23/03/2022
As always, I ask lots of daft questions and always get answers that make sense. Thanks
Roger on 23/03/2022
thank you for looking at this with me. I plan to purchase a C11 from you in the future
Michael on 23/03/2022
Very quick response to my question and very thorough .. glad I asked now thank you
Sue on 23/03/2022
Great support as always.
Keith on 23/03/2022
Very helpful
Julie on 23/03/2022
Very generous offer. Thanks
Cliff on 23/03/2022
Corrected my mistake promptly and completely. Thank you!
Nick on 22/03/2022
Amazing thanks
Robert on 22/03/2022
Top notch as always, many thanksLinton
Linton on 22/03/2022
Thank you.
Robert on 22/03/2022
Very good and fast feedback.
Leif on 22/03/2022
Thank you for your prompt reply
Georgios on 22/03/2022
As always a fantastic customer experience!
Robert on 21/03/2022
Great so far, all the right questions.
Leng on 21/03/2022
Simply to include it in the description. None of your rival websites include it either!Purchase pending!Richard
Richard on 21/03/2022
Thanks, very helpful!
Anonymous on 21/03/2022
my item was replaced without any hassle, friendly customer service , which, I always go back too, recommended always
Malcolm on 21/03/2022
Thanks, it’s been so long since I ordered any kit, that I’d forgotten about your 30 day returns. Anyway, already ordered! Thank you
Chris on 21/03/2022
Thanks for your reply, much appreciated
Gary on 20/03/2022
Brilliant service as usual
Andy on 18/03/2022
Answered my question :)
Geoff on 18/03/2022
Thanks Dave, I had a senior moment. The T adaptor was in my last purchase which I put in a safe place. I think I'm approaching that point where you have so much stuff you forget what you have actually got. Thanks again Dave.
Robert on 18/03/2022
Thanks! Very helpful.
Stephen on 18/03/2022
a super fast response, no problem replacing if faulty very friendly staff, always recommended
Malcolm on 18/03/2022
Fantastic despite me being totally wrong!
Kate on 18/03/2022
A quick reassuring reply. Thanks
Wayne on 18/03/2022
Great service as usual
Iain on 17/03/2022
Thanks, Dave great support and knowledge today, much appreciated.
Andrew on 17/03/2022
My first dealing with this business has given me a very favourable opinion.
Richard on 17/03/2022
Thank you for the help and pointing me at the right product.
Mohamed on 17/03/2022
will send video att.
Gary on 16/03/2022
As usual, fantastic and quick technical support from FLO team!
Jari on 16/03/2022
Always helpful
Paul on 16/03/2022
Thanks, saves me an expensive mistake!
Steven on 16/03/2022
Excellent service all round.Many Thanks
Jason on 16/03/2022
Thanks, I’ll need a new plan….
David on 16/03/2022
Never had bad service from FLO :-)
Steve on 16/03/2022
Very happy with answer. And speed of reply. Thank you.
Alexander on 16/03/2022
Initially not quite the info I'd been hoping for, but it got me thinking, and suddenly realising the answer; thanks again!
Danny on 15/03/2022
Very quick response, impressive.
Kevin on 15/03/2022
Thanks a lot, ciao from Venezia.
Karl-Heinz on 15/03/2022
Just the usual excellent FLO service...
Carl on 15/03/2022
Answered my question and reviewer comments were useful in giving it's practical application.
David on 15/03/2022
Thanks!
Vadym on 15/03/2022
Excellent reply really helped.
Ian on 14/03/2022
hi Alex thanks very much for yr report on that . Currently Uranus and Neptune are behind the sun here in new zealand Wanganui but the others are very visible. Venus and mars some nights even Pluto is visible . Jupiter is coming back into view these are all awesome sights i am looking seriously at this model you have inform me about thank you heaps Alan
Alan on 14/03/2022
Thanks Ian
Simon on 14/03/2022
Exactly what I was asking for. Thanks.
Les on 14/03/2022
Very good service- quick & comprehensive reply
Nick on 14/03/2022
Quick response and issue was resolved even though it was a mistake on my part
John on 14/03/2022
thats brilliant. thank you.
Dave on 14/03/2022
First class support, thank you so much. Fastest reply ever as well!
Carlos on 11/03/2022
First class support.
Christopher on 11/03/2022
Swift and excellent response as always.Thanks
Oliver on 11/03/2022
Thanks for getting back to me. The review looks good and so does the test report on stargazers lounge. cheers
Joe on 11/03/2022
Thank you for the prompt answer and for explaining in detail the solution. Cheers!
Mircea on 11/03/2022
I am really impressed with your patience in helping me , who is rather lacking in computer skills .You must be very busy, but you come back promptly each time.Many thanks, Brian
Brian on 10/03/2022
Fast and helpful as always. Thanks Chris
Andy on 10/03/2022
Most helpful. Will order the item under discussion
Trevor on 10/03/2022
excellent as usual
Richard on 10/03/2022
Excellent
Martin on 10/03/2022
Perfect
Steve on 09/03/2022
Once again fabulous advice and service from all at FLO
Steve on 09/03/2022
First class service as always from FLO...massive shout out to Steve, Chris, Grant and Alex for answering my queries! This loyal customer continues to be impressed! Great work guys! :)
Steven on 09/03/2022
Fantastic. Thank you.
Ger on 09/03/2022
Needed to add an item to current order and Customer Service Rep was great in giving me assistance and helping me with my order; which was straight forward and to my complete satisfaction.
Gerard on 09/03/2022
Outstanding service as alwaysMany thanks
Nicholas on 09/03/2022
I always get good impartial advice from Ian and the team at FLO.Thanks.
Phil on 08/03/2022
Perfect response! Just wanted to make sure the stock date stated was still on track for my order.
Anonymous on 08/03/2022
Very impressed with the service received from FLO, if only more companies were like you to deal with!
Peter on 08/03/2022
friendly and quick..as always...!
Kevin on 08/03/2022
My first communication with FLO received an excellent response from Alex who addressed all of my questions and then some !Looking forward to to hitting the checkout:)
Simon on 08/03/2022
Really helpful. Alex took the time to understand the configuration I have and explain the pros and cons of options available to me. It’s great to have access to this level of expertise for such a complex hobby. Thank you.
Steve on 08/03/2022
Prompt and polite service from Alex, I’m delighted.
Alan on 08/03/2022
First class
Stephen on 07/03/2022
Steve and the FLO team:FLO has a very good reputation here in the states, and on the forum Cloudy Nights, and I’m looking forward to receiving my first Astro gear shipment from you now, and in the future.Best regards,Jim
James on 07/03/2022
Thank you Alex ,looking forward to trying that out later .
Brian on 07/03/2022
The support was given very fast and answered my question.
Erik on 07/03/2022
Thank you so much
Carl on 07/03/2022
Excellent service
Philip on 07/03/2022
Very speedy
Nathaniel on 07/03/2022
It's too bad that these mounts are sold only as a whole rig and can't be sold separately also..
Florin on 07/03/2022
Chris did a great job with this issue (Partly my fault). He was patient and investigated the problem thoroughly.
Patrick on 07/03/2022
Not good news re: the lead time on the equipment in question but honest!
Phil on 07/03/2022
Very helpful
Pru on 04/03/2022
Very quick response with the actual item I needed. Brilliant service as usual. Thank you
Mohamed on 04/03/2022
First class service
Anthony on 04/03/2022
Thanks for all the support
Brian on 04/03/2022
Very friendly and helpful
Ian on 04/03/2022
So very very helpful, nothing ever seems too much trouble.
Paul on 04/03/2022
very good service once again from all at FLO
Brian on 03/03/2022
great service as usual
Laurence on 03/03/2022
Very happy with the quick response. The advice was very helpful.
Alex on 03/03/2022
Alex has given me great advice about adapting my Horizon tripod, complete with links to exactly what I need. Excellent customer service.
Marc on 02/03/2022
Fast, infirmed reply and advice.
Stephen on 02/03/2022
thanks for the clarification
Hugh on 02/03/2022
Really good followup and service as usual for first light optics
Paul on 02/03/2022
Great as ever. Thanks for your help!
Andy on 02/03/2022
Really friendly prompt and helpful reply from Chris.
Chris on 02/03/2022
Thank you so much
Carl on 02/03/2022
Excellent service as usual thank you,Tony
Anthony on 02/03/2022
Fast response much appreciated. Clear advice. Order placed!!
Joan on 01/03/2022
Just outstanding service. Thank you!!!
Paul on 01/03/2022
Once again great advice by Alex. Thanks.
Alexander on 01/03/2022
Many thanks to Chris at FLO.
Martin on 01/03/2022
Very prompt and courteous responses.
Peter on 01/03/2022
Very helpful and very detailed, thank you
Brian on 01/03/2022
ευχαριστώ πολύ
Demetrios on 01/03/2022
Thanks to Ian for help with finderscope options. Just checking them out before deciding which to go for.
Karen on 01/03/2022
Impartial honest advice actually reducing the amount of things I was buying. Grateful for this high level of service.
Phil on 28/02/2022
Great customer service as usual! Thanks!
Everett on 28/02/2022
Thanks ian for great advice, I’ve duly ordered your suggested cover and pier extension.Regards,Gary
Gary on 28/02/2022
Hi Chris, thanks for the explanation on this.Regards Jon
Jon on 28/02/2022
Very prompt and helpful.
Paul on 28/02/2022
Excellent response as always from First Light Optics
Laurence on 28/02/2022
Prompt reply, and on a Sunday night!!!!!
George on 27/02/2022
thanks
Guillermo on 27/02/2022
Very quick and informative...as always!!
Neil on 25/02/2022
Good, solid, prompt advice.
Ian on 25/02/2022
Thank you for such a prompt and comprehensive reply to my questions. I was pleasantly surprised at your knowledge and quality of service.
Paul on 25/02/2022
Extremely helpful by actually checking the fixing screw spacing for me before purchase.
Ian on 25/02/2022
Some very helpful pointers in navigating the maze of astronomy products. Much appreciated.
Paul on 25/02/2022
As always, First Light Optics (Alex this time) answered every question about their products I had thoroughly, giving different (sometimes cheaper) options as well. Thank you!
Matthew on 24/02/2022
Precise and fast support.
Bruno on 24/02/2022
Just the information I needed
Ken on 24/02/2022
1st class
Anver on 24/02/2022
brilliant
Mike on 24/02/2022
Quick, clear answer, added picture a real benefit.
Norman on 23/02/2022
just what I needed to know!
Phil on 23/02/2022
Very good, informative answer and very prompt too, thanks.
Kevin on 23/02/2022
Thanks!!
Joakim on 23/02/2022
Very prompt response thank you.
Mike on 23/02/2022
Alex took the time to go through all of my questions and various set ups to order a system tailored to meet my DSO astrophotography expectations. Excellent quality of service and through previous experience the products you supply are first rate! I will be sending anyone who has an interest for Astronomy and Astrophotography your way.
Andrew on 23/02/2022
Thanks for the refund. I thought I was too late so hadn’t bothered to ask.Steve
Steve on 23/02/2022
Flo astronomy always very helpful. Thanks guys
Doncho on 23/02/2022
Excellent
Philippe on 23/02/2022
Perfect, Thank you very much.
Dean on 22/02/2022
Excellent advice for what for me is a tricky purchase. I’ll be placing an order for the Lunt 50mm shortly.
Ron on 22/02/2022
Nice follow up on our purchase! Shirley
Shirley on 22/02/2022
Ian has been so helpful and so responsive to my many questions about the proposed purchase of a new refractor. The wide range of questions asked and all dealt with rapidly and links to sites with the appropriate information has been spectacular. I really appreciate all the help and can't wait to purchase the scope from you in March.
Mani on 22/02/2022
Perfect! Just Like other contact I've had before with you guys!
Frans on 22/02/2022
Thanks to all for getting things sorted for me , i knew it would take time with Christmas and covid so thank you all , all i need now is some good weather :)
Alan on 22/02/2022
Dealt with my concerns promptly and efficiently. Thanks so mucha now cemented customer.
Harry on 22/02/2022
Quick and easy reply to my question, thank you. Being made in Ukraine will also be a plus point at the present time! Many thanks.Peter.
Peter on 21/02/2022
Alex gave a detailed answer to my question which provided the information necessary to decide on my mounting options.
Phil on 21/02/2022
Just what I wanted to know. Thanks.
Stefan on 21/02/2022
Thanks for the quick reply. I fully understand the reason for the delay.
Philip on 21/02/2022
Good quick response , Informative and honest opinions.
Alan on 21/02/2022
Very friendly and helpful, as always.Thanks Ann
Barry on 21/02/2022
Thank you for the recommendation on the More Blue Losmandy bar, I have received it and it works perfectly.
Elias on 18/02/2022
Thank you for the update, greatly appreciated
Elias on 18/02/2022
Thank you for a very quick reply, I should of contacted altair first thank you Tony
Anthony on 18/02/2022
Great First Light Optics 10 service
Manel on 18/02/2022
Excellent response, very helpful. Cheers, Justin & Lyra
Justin on 18/02/2022
Quick reply, detailed and answered my questions completely. Thank you.
Alan on 18/02/2022
Exceptional service, as always.
Mike on 18/02/2022
It doesn't seem like I'm communicating with a sales representative, but more like a friend that won't do me wrong! Customer service is excellent!
Sid on 17/02/2022
Big thank you too Steve for a speedy reply and very helpful in helping me with return details.Kind regards Les
Les on 17/02/2022
very helpful, friendly too
Kevin on 17/02/2022
A perfect response to my query regarding replacement eyepieces and RDF. Thank you, Chris (FLO)
Ian on 17/02/2022
As always, quick response and very helpful. Much appreciated
Kevin on 17/02/2022
My Skytee mount didn’t come with a lock screw for the counterweight. Alex was most helpful, courteous, and professional in solving the issue. Thanks!
Erin on 17/02/2022
Excellent service as usual.
Norman on 17/02/2022
Can you ask Shelyak on my behalf?Thank you.
Naz on 17/02/2022
Great service, help, out of hours too. Outstanding. Thank you so very much.
Charlie on 16/02/2022
Always top class service
Neil on 16/02/2022
Always superb service.
John on 16/02/2022
Quick & very helpful replies to my questions so I was able to order the item I wanted. Thank you!
Alan on 16/02/2022
Thank you very much Dave.Have a nice day!
Rafal on 16/02/2022
This is the def of service!
Martin on 16/02/2022
Huge Alex fan. Customer service at its best!
Sebastian on 16/02/2022
Very prompt response, thanks.
Stewart on 15/02/2022
Fast efficient and friendly!
Roy on 15/02/2022
Great friendly conversation
Ian on 15/02/2022
Outstanding service from Alex as always.ThanksBarry
Barry on 15/02/2022
Thank you. The delivery date indicated by the courier is fine. Thank you for the response. It was very helpful
Martin on 15/02/2022
Alex’s excellent reply showed how expert your staff are in Astronomy :)
Andy on 15/02/2022
Thank you Ann.
Nadeem on 15/02/2022
Speedy helpful reply. Great service
Graeme on 15/02/2022
Very quick, friendly and helpful response.Thank you Ann
Barry on 15/02/2022
Excellent service as always
Deepblue on 14/02/2022
Good product knowledge
John on 14/02/2022
Fast, detailed and fast response
Martin on 14/02/2022
Thanks for prompt reply
Peter on 14/02/2022
Very impressed with Alex's speedy and helpful response to my question. Thank you!Barry
Barry on 14/02/2022
This is an eyepiece but i need a objective lens in metal cell!
Maciej on 14/02/2022
I'm sorry we misunderstood your message but it really was not clear you meant a lens cell rather than eyepieces.
FLO Response
Thanks Ian, I knew I wasn't understanding something Shame I thought I would have greater flexibillity with my rig. It is becuase I go from a visual observer side I have ordered the flattener but will hold fire with barlow. Many thanks Ian
Robert on 14/02/2022
Hi ChrisThank you for the info.Living in Cornwall I found you the nearest dealer but the info you gave as given me some ideas and food for thought.I will be in contact soon but I think the Evostar will be a good choice as I want to do everything including photography.I am looking at a budget of £3-500Steve
Steven on 14/02/2022
thanks
Roland on 14/02/2022
Quick and knowledgeable reply, thanks!
Gary on 14/02/2022
Thanks for batching the deliveries - typical schoolboy error from me to order one thing then remember I need to order something else shortly after!
Pud on 14/02/2022
Excellent service and the product safe as stated!
Stephen on 11/02/2022
Very informative and helpful in solving my issues.
Ian on 11/02/2022
Chris has been superb from start to finish, with advice to delivery to troubleshooting and general astronomy chat. Makes the whole buying experience that much more personal,being a beginner in this hobby advice for me is important and Chris was very patient and answered all my questions, thanks Chris and FLO for a pleasant buying experience, As Arnold famously said "ill be back" cheers
Andre on 11/02/2022
And you
Malcolm on 11/02/2022
What efficiency!! I will log on now - and thank you very much!!
Greg on 11/02/2022
Do I phone through the order?Greg
Greg on 11/02/2022
excellent response and response time as usual.
David on 11/02/2022
Clear and informative, offering a number of options for resolution.
Ady on 10/02/2022
Thank you
Keith on 10/02/2022
Dave must have mistaken me for someone else.I had no problems whatsoever with any of myorders with you. Regards, Mr. L. Wells
Leonard on 10/02/2022
Thanks for letting us know :-)
FLO Response
Everything clear and quickly arranged. Unfortunate to have an issue with a new item but the staff are handling it promptly...just wish you could get hold of them via phone as it would be even quicker.
Gary on 10/02/2022
To Ann,Great service from Ann. I would definitely come back to FLO for other productsMarc
Marc on 10/02/2022
Cheers Alex, you're star! :)
Gary on 09/02/2022
A very detailed response! Thank you
Brian on 09/02/2022
Good info well done!
John on 09/02/2022
quick response
Gary on 09/02/2022
Thank you, Alex
Frank on 09/02/2022
Always a pleasure to work with them!
Γιώργος on 09/02/2022
Fast response and helpful information!
Owen on 08/02/2022
Always painless in any dealings with FLO.
Ronald on 08/02/2022
Great, thanks!
Danny on 08/02/2022
Disappointed, but always pleased with the Support and Help that FLO gives me . First Light Optics is my First port of call for All Astro Gear Thankyou
Brian on 08/02/2022
I don't purchase many astronomical related items but I would recommend FLO, my recent contact with them was regarding information via email, thank you Alex,and the reply was within a couple of hours, it was prompt, very helpful and informative. For any future requirements I will certainly be dealing with FLO.
Graeme on 08/02/2022
Great advice as always, they know their stuff.Thank you.
Edward on 08/02/2022
As usual..., :-)
Simon on 08/02/2022
Many thanks Ian - quick and gave me everything I needed.
Simon on 08/02/2022
Answered the question I was after for, and very quick at replying
Mason on 07/02/2022
Thanks. clear and quick
Paul on 07/02/2022
Excellent
Brian on 07/02/2022
Fast, speedy, reliable and efficient as always. Thank you
Timothy on 07/02/2022
Very prompt, knowledgeable reply. Thanks.
Stephen on 07/02/2022
Always get quick reply from FLO and always get the answers to your questions. Kind regards Charles.
Chas on 07/02/2022
Brotó de helpful response and guidance from Alex as ever.
John on 07/02/2022
Always very helpful, and a prompt reply.,John.
John on 07/02/2022
Brilliant support from Alex and the FLO Team, as always. Thanks again!
Richard on 05/02/2022
Thank you for that. Good information, Cheers
Laurie on 04/02/2022
Thanks for the update and I am quite prepared to wait for the delivery of the Skywatcher again I'd like to thankyou
Brenda on 04/02/2022
I received a prompt (actually much quicker than expected) and very helpful reply. Thanks!
Erin on 04/02/2022
Very prompt and helpful response. Great service.
Alex on 04/02/2022
Brilliant, thanks for update :-)
Robert on 04/02/2022
Thank you
Paul on 04/02/2022
Thank you!
Ceri on 04/02/2022
Dave is great adviser.
Ted on 04/02/2022
very good super fast service
Michael on 03/02/2022
Thanks Ann
Ryan on 03/02/2022
Quick response, expert advice. xactly what I wanted
David on 03/02/2022
Five star service as usual
Neil on 03/02/2022
Great and quick responses. Helped a ton. Thank you loads!
Bobby on 03/02/2022
Thank you for your fast response to my question concerning a return.
John on 03/02/2022
Im grateful for your assistance. There is no urgency in dispatch of a replacement. I just hope ive not caused you too much trouble ! Please let me know what you find. The return is on its way to you.
Tim on 03/02/2022
Alex responded to my query incredibly quickly while my query and phone call to the local vendor has not been replied to. I understand that staff and supplies are not always available on demand these days, so its great to see such customer service even for a small international transaction.Much appreciatedBarry
Barry on 03/02/2022
Polite and quick to acknowledge
Dan on 03/02/2022
Spot on
Michael on 02/02/2022
Helpful and prompt as always, many thanks
Stuart on 02/02/2022
Usual top class support thank you Michael
Neil on 02/02/2022
Good product knowledge.
John on 02/02/2022
Thank you Ann, I imagine sometimes that your customers, me included, take for granted the great service that you and your colleagues provide. However, FLO is always my first point of contact for astronomy purchases, thank you again!
Danny on 02/02/2022
Thanks
Simon on 02/02/2022
Chris has been super patient and has come up with brilliant advise all the way along. I think I'm pretty close to making a decision all thanks to him.
Chris on 02/02/2022
Thank you ♥️
Nuama on 02/02/2022
Quick and informative reply, thanks
Rob on 02/02/2022
Thank You for the info kind regards
Gordon on 02/02/2022
Still wish I could call, but the email,service worked well. Thank you for your help.
Steve on 02/02/2022
Thanks for replying. Cheers Paul
Paul on 01/02/2022
Quick to respond. Accurate answers. Thank you
Maurice on 01/02/2022
Very Helpful ,thanks a lot .
James on 01/02/2022
Super fast and detailed reply to my enquiry...... as usual. Large range of products and great customer support, that's why they always get my return business.
Peter on 01/02/2022
Thanks for the follow up. i will try out your suggestions one by one.
Tim on 31/01/2022
Extremely quick response and exactly what I queried! Thank you!
Matthew on 31/01/2022
The team at FLO are always willing to help and advise, even when no subsequent purchase follows.They are, and will continue to be be, "Supplier of Choice" in the UK
Michael on 31/01/2022
Perfect!
Alessandro on 31/01/2022
Thanks very much for the free shipping code Chris :-)
Robert on 31/01/2022
Have a clear concise answer.As always, great help.
Craig on 28/01/2022
Super fast response, sound advice from Dave. thank you
Timothy on 28/01/2022
Really helpful and giving me some suggestion I would not have though off.
Dan on 28/01/2022
Really 1st class support from Chris, many thanks
Nick on 28/01/2022
Fast response to the email I sent.
Mark on 28/01/2022
Thank you very much !
Abu on 28/01/2022
Excellent service as always from Steve
Phill on 27/01/2022
Very efficient and helpful.
Kathleen on 27/01/2022
Super communication as always from FLO.
Stephen on 27/01/2022
Alex was full of great advice, as well as other members of the team!Just waiting for the delivery in good time.
John on 27/01/2022
Thanks again!
Simon on 27/01/2022
Great service, many thanks
Paul on 27/01/2022
Clear and concise answers, much appreciated
Claude on 26/01/2022
Quickly answered question, and solved my issue. Great service.
Alex on 26/01/2022
Thanks Alex.
Daniel on 26/01/2022
Thank you very much, Steve !Franco
Franco on 26/01/2022
Very helpful
Robert on 26/01/2022
Thanks for the speedy reply. Graeme
Graeme on 26/01/2022
nice and quick!
Daniel on 26/01/2022
Many thanks Ann!Glad to hear that it’s on its way:)Superb service as always!
Ken on 26/01/2022
Always great service!
David on 25/01/2022
Great, quick service by Alex!
Vanhatalo on 25/01/2022
Prompt reply greatly appreciated.Many Thanks.
Leonard on 25/01/2022
Really quick and helpful response
Simon on 25/01/2022
Helpful as ever. FLO is my first choice Astro supplier.
Richard on 25/01/2022
brilliant detailed answer that gave me a lot to think about! :)
Anonymous on 25/01/2022
Five stars service
Khalefa on 25/01/2022
Thanks for combining my orders, I appreciate that.Kind RegardsPaul
Paul on 24/01/2022
Amazing detail and super friendly and helpful. You have yourself a sale!
Adrian on 24/01/2022
thanks for the answerprecise quickly perfect for me
Antoine on 24/01/2022
Very helpful excellent service! 10/10, thank you!
Aidan on 24/01/2022
Great thanks
Mark on 24/01/2022
ok, thanks. i'll make sure label is attached.
Christopher on 24/01/2022
I explained in my original email that I had tried other usb sockets and other devices so asking me to repeat this seems strange
Tom on 24/01/2022
This is not what we asked Tom to do. We asked him to try connecting via a powered USB hub which can eliminate other potential issues, making it easier to identify the underlying issue. We are surprised he considered our suggestion worthy of negative feedback :-(
FLO Response
FLO is top class and top marks to Alex
Neil on 24/01/2022
Excellent
Stephen on 24/01/2022
Many thanks Chris
Les on 24/01/2022
All questions answered satisfactorily. On a Sunday evening as well! Well beyond the call of duty :) But very much appreciated!
David on 23/01/2022
Chris and Alex have been most attentive with my questions and FLO replies considering a 5+ hrs time difference. Ann setup the return with DHL and that went without an issue.The whole crew as been there and has assured me it will be repaired in a timely manor.
Elmer on 22/01/2022
Thanks
Raju on 21/01/2022
Thank you for getting back to me so quickly.
Ruth on 21/01/2022
Thanks for the info! Much appreciated
Harminder on 21/01/2022
Alex has been great
Rob on 21/01/2022
I'd like to comment on the customer service I have received from James. There has been a lot of to-and-fro from both sides, both FLO giving lead times that couldn't be met as well as me complicating things by asking for numerous changes to be made. Throughout the lengthy process, James has given absolutely excellent service, gone well above and beyond the standard, and has kept me up to date and informed. I'm absolutely delighted with the service I've received and wanted to say thanks.
Paul on 21/01/2022
Quick reply, very helpful. Many thanks
Marc on 21/01/2022
Many thanks, Grant!Alex had already replied to me with details and options as well!I’m so happy with your team and FLO. I’ll have a think and definitely place an order with FLO!Regards Ken
Ken on 21/01/2022
A fast, helpful response which means I won’t spend time looking for something which is not available!
Neil on 21/01/2022
Great, thank you, I'm going to save up and increase my budget to enable buying the telescope you recommended. So, i will be back to buy that soon. Manh thanks.
Mark on 20/01/2022
Hiya Chris, thank you for your reply. I'm really impressed and you've been really helpful. I'm going to research your suggestions tonight and order really soon. Kind regards Tracy.
Tracy on 20/01/2022
Thanks for everything your a super company too deal with,the best!
Philip on 20/01/2022
Thanks
Chris on 20/01/2022
Great Company and the people are so nice to work with.
John on 20/01/2022
Thanks for the prompt reply
Steve on 20/01/2022
Big thanks to Chris who has helped me with pre-purchase advice on a new camera, most helpful!
Stewart on 20/01/2022
Really helpful advice. Thanks
Mirjam on 20/01/2022
Great service - thanks James
Shirley on 20/01/2022
Just the very best! Invaluable!
Jim on 19/01/2022
Top class service as always from FLO
Neil on 19/01/2022
Communication is always top notch.
Fakhri on 19/01/2022
Helpful answers and useful resources. Thanks!
Brian on 19/01/2022
Excellent service and communication from FLO and Ian in particular.Thank you.
Denis on 19/01/2022
Thank you so much for the swift reply and subsequently dispatching the order.
Wendy on 19/01/2022
Short and simple answer, but that was all I needed. Thank you very much.
Jani on 19/01/2022
I am really impressed with the level of support that i got.Thank you very much.
Rune on 19/01/2022
Alex is the support super star :)
Sebastian on 18/01/2022
Thanks for the advice.
Jon on 18/01/2022
Thanks!
William on 18/01/2022
Happy to do business with you.
Melvin on 18/01/2022
Flawless service, thanks team :)
Michael on 18/01/2022
a great helpfull responce to my questions concerning this product
John on 18/01/2022
Great response, very prompt, thanks.
Kevin on 18/01/2022
thanks, very clear and helpful
Paul on 18/01/2022
Questions responded to swiftly at the start of the next working day. Certainly helpful and food for thought when I go ahead with the purchase. Thanks
Iain on 18/01/2022
Quick honest reply
Darren on 18/01/2022
Thank you
Arman on 18/01/2022
I was a little upset you responded to this email and not my request to cancel order PO2011500 Sent days earlier:I wish to cancel order. I made the order without fully thinking how I was going to afford this. Please cancel order PO2011500.I have discovered it failed to be sent!Is there a way to recall the package? If not I will be returning unopened. Please let me know my best option. Thank You
Elmer on 17/01/2022
Honest & fair answer to my query. Thanks a lot to Grant fo this reply
Jeff on 17/01/2022
Thanks again for your help. I used to be indecisive, but I now I'm not sure, although I might be....,
Simon on 17/01/2022
Thank you
Anonymous on 17/01/2022
Look forward to hearing the out come of the conversationThanks K
Keith on 17/01/2022
Hi Grant,Thank you for quick answer (as usual).I understand that you can't help more, as the same adapter fits well on the focusers on which you tested it. Thank you for your kind offer of refunding my first order. I'm of course OK with that.Best wishes. Daniel
Daniel on 17/01/2022
Fast Response to Emails Service next to None Many ThanksDr Sharon, Lancashire
Sharon on 17/01/2022
Chris has been very helpful with advice and keeping me updated and informed on my order. Never used FLO but so far I am very impressed with the company and all the employees I have dealt with. Any enquiry is dealt with promptly and nothing is too much trouble. 10/10 for customer service!
Bhaskar on 16/01/2022
Thank you Chris for the clarification
Euan on 15/01/2022
Thanks for trying to help understanding what's wrong with this adapter or with my focuser.
Daniel on 15/01/2022
Excellent service
Kevin on 14/01/2022
Not a single complaint excellent Service
Kevin on 14/01/2022
My point was that, despite what they said in their text DPD had not attempted a delivery today. I would have heard them as I was in all day and in any case I had asked for the parcel to be left with a neighbour if I was out. They did not attempt a delivery, they did not follow the instructions to leave with neighbours and their tracking link shows a photo of someone else’s house, not mine.
Wanda on 14/01/2022
Very swift reply as usual
Anthony on 14/01/2022
Had I gone to your site earlier I would have found the answer much quicker, I trawled YouTube etc but your site was the most I formative for a quick answer.Thanks Grant
Gerry on 14/01/2022
Thanks for the comprehansive reply Chris
Matthew on 14/01/2022
Pleased with prompt response to warranty return request.
Geoff on 14/01/2022
Excellent quality of service and costumer care.
Daniel on 14/01/2022
Spot on as always
John on 14/01/2022
Swift, comprehensive and helpful response
Rob on 14/01/2022
Appreciate the quick and helpful response.
Daniel on 14/01/2022
Awesome service as always !! It’s why I keep choosing FLO
Rob on 13/01/2022
Excellent advice promptly offered.
Christopher on 13/01/2022
Appreciate detailed explanation for my questions
Ahmad on 13/01/2022
Quick and eficient as usual.
Dave on 13/01/2022
Prompt and information as requested
Roger on 13/01/2022
Very quick response
Bob on 13/01/2022
Excellent support
Crick on 13/01/2022
Very helpful. Thanks
Paul on 12/01/2022
Instant answer
Tony on 12/01/2022
Great support, bit confusing at times but outcome excellent and well dealt with by FLO staff. Cheers
David on 12/01/2022
Very speedy response from Grant of less than 20mins to help answer some questions I had before purchasing a mount! As well as very clear and detailed answers, he also gave some advise to avoid any future problems with the mount which is really helpful - Thanks! Dean
Dean on 12/01/2022
Thanks for your help with working out all the back focus spacings. Great service and knowledge. Has saved me a lot of time and wasted money with no doubt ordering the wrong stuff. Cheers
Jay on 12/01/2022
Fine thanks, will order one soon
Christopher on 12/01/2022
Thorough, relevant and accurate. Thanks, Alex!
Hans on 12/01/2022
As usual, prompt and informative.
Barry on 11/01/2022
Perfect! thank you.
Dave on 11/01/2022
Unexpectedly fast response this evening. You must be on overtime! Many thanks. Will order shortly.
Exactly the guidance I wanted, in double quick time.Thanks.
Robin on 10/01/2022
Thanks a million Alex. Great and very helpful response.
Andy on 10/01/2022
Thanks for the checklist . Will try out when we have a clear sky , unfortunately my box did contain clouds.
Chris on 10/01/2022
Excellent
Chris on 10/01/2022
Very good support
Adolfo on 10/01/2022
I like knowing prices are what they say they are! Well done
John on 10/01/2022
Thank you for letting me know. Hopefully it will stay cloudy for a bit longer.
Terry on 10/01/2022
Great, thank you
Pedro on 10/01/2022
Thank you for the very quick reply to my question.I just need to make up my mind now.
William on 10/01/2022
Thank you, great service
Tom on 10/01/2022
Sorted out an order without prompt. Great service.
James on 10/01/2022
Thank you Grant very very helpful
Phil on 10/01/2022
Hi grant,thanks for that,would you know how the primary is held in the cell,I,e clips?,also what the level of correction is the primary rated at ( wave- pv )?,thanks john.
John on 10/01/2022
Fast response, plenty of detail, suggestions, ideas, alternatives. Very much the norm from FLO.
Simon on 10/01/2022
Thank you for the update Steve.
Prashant on 10/01/2022
Fully answered my query with clear a explanation and product links. Excellent
Tony on 10/01/2022
Thanks
Simon on 10/01/2022
It's a bit of a daft question really. FLO support is always superb.
Mark on 08/01/2022
Top notch.
Barry on 08/01/2022
=)
Jim on 07/01/2022
=)
Jim on 07/01/2022
Very Helpfull
Paul on 07/01/2022
Very Helpfull
Paul on 07/01/2022
Really detailed and helpful advice from Chris, thank you
Matthew on 07/01/2022
Answered all my questions helpfully
Phil on 07/01/2022
Quick reply and helpful as always, keep up the great work!
John on 07/01/2022
Very helpful and concise. Thank you
Gillian on 07/01/2022
very quick reply, cheers
Grzegorz on 07/01/2022
Very helpful and polite thanks
Karl on 07/01/2022
As usual, the best.
Grey on 07/01/2022
Thanks for the response
Indio on 07/01/2022
You have provided some excellent information for a mum who hasn’t got a clue! Thank you, I will review and hopefully place an order shortly
Michelle on 07/01/2022
I am constantly amazed by the time taken by this company to give advice and support without any attempt to drive a sale. This is how service used to be . I thought it Gad died out, but it’s alive and well and living at FLO!
John on 07/01/2022
I got frendly and quick reply within a good news -)Thank youBr. Mika
Mika on 07/01/2022
Hi there Steve :) Yeah the contents upto now appear to be ok, not checked fully yet due to working hours :( I have also had a reply back earlier from Grant.
Carl on 07/01/2022
Hi Grant. will the larger template include a centre spot,Thankyou for your time.Best WishesGary
Gary on 06/01/2022
Prompt, comprehensive, and beyond helpful. You wouldn’t feel comfortable buying a new scope from anywhere else.
John on 06/01/2022
Really helpful to have someone reply so quickly.Have used in the past and will continue using.Thanks
Robert on 06/01/2022
Thanks for your help, which was great!
Vince on 06/01/2022
Speedy reply to delivery issue
Andrew on 06/01/2022
Very helpful and informative
Dave on 06/01/2022
Excellent, will be in touch
David on 06/01/2022
impressed not only by their knowledge but their enthusiasm in sharing it in assisting potential purchasing. Why aren't all online suppliers like this? I love them.
Barry on 06/01/2022
Cheers Grant, i understand now then.
Carl on 06/01/2022
Prompt and efficient service in getting an unlisted Baader item onto the website to enable me to purchase it. Thank you again.
Danny on 06/01/2022
Prompt and very helpful reply, as usual.It is clear why your team has its excellent reputation.
Barry on 05/01/2022
I asked for some help deciding on a new telescope and the reply I received was excellent. Lots of options to mull over and good explanation of what is available.
Kerl on 05/01/2022
Thanks for the feedback. I'll look out for it tomorrow.
Phillip on 05/01/2022
Eric is direct and knowledgeable about the matters that I have brought up. He has a desire to make certain that I am provided the best information available at your estsblishment. Thomas
Thomas on 05/01/2022
Dave was quick and factual in his responses, very happy with his support
Andrew on 05/01/2022
Excelente. La respuesta fue de inmediato y perfectamente explicado.
Jorge on 05/01/2022
First class service as always
Alan on 05/01/2022
I received a response from Ian and was delighted with his brilliant extensive knowledge of the topics I required for beginning astrophotography. I will most likely continue with more questions, but overall, detailed, friendly, quick responses that get to the point well and without any wasting of time on other aspects of questions not asked. All desired topics were covered in great detail. Truly brilliant response and very happy with employee feedback!
Fin on 05/01/2022
Excellent answer!
Dave on 04/01/2022
Simply the best!
Naia on 04/01/2022
answered my questions effectively and gave recommendations without feeling like its pushing me to buy. Also love the banter on the while site which i mentioned in the email i sent initially which i then got given to more links with some banter on. Overall feels like a great company to buy from so i'm not too bothered abut trying to find best price. I am bout to put my order through now. I believe it was Chris who responded to my email, thank you Chris.
Lorna on 04/01/2022
Prompt response great service as always
Chris on 04/01/2022
Yet again fantastic service and quick response
Kevin on 04/01/2022
helpful info
Mikala on 04/01/2022
Fantastic service and very prompt
Kevin on 04/01/2022
Great service
Tom on 04/01/2022
Very helpful and answered all my questions.
Josh on 04/01/2022
Fast respons, and a good response!
Peter on 04/01/2022
Thanks you for the advice.
Matthew on 04/01/2022
Many thanks. Warren
Warren on 04/01/2022
Always a quick response to my emails & questions. Can't fault FLO on anything.
Steven on 04/01/2022
Thanks for your prompt, courteous response yo my inquiry. I look forward to becoming a FLO customer!Season's Greetings, Dave
Dave on 04/01/2022
Answered nearly all my questions.
Melvin on 04/01/2022
I'll let you know how I get on once it arrives.
David on 04/01/2022
thank you!
Andy on 04/01/2022
Brilliant and quick advice thanks
Shane on 04/01/2022
easy to deal with
Simon on 04/01/2022
Non trovo corretto che sul sito internet ci sia il prezzo già decurtato dalle tasse locali che rende difficoltoso il confronto con altre offerte presenti in rete.Sono quindi a chiedervi di ritirare la spedizione oppure di offrirmi un rimborso per le mie spese extra dovute in dogana...Personalmente ritengo la seconda migliore come soluzione a patto che il rimborso copra l'importo in questione
Antonello on 01/01/2022
Antonella was unhappy because Italian Customs charged him local tax and Duty. Our website explains non-UK customers do not pay UK tax but do pay customs and Duty in their own country.
FLO Response
It is reassuring that the focus issues have been resolved HNY Guys. :)