Blog: 

Customer Feedback

We are grateful for customer feedback because it helps us to improve.

The comments and satisfaction ratings below are genuine and are updated regularly.

View feedback from earlier years:



Happy 95.2% Satisfied 3.57% Unhappy 1.23%



  • Juan on 06/06/2022
  • Thongchai on 06/06/2022
  • Robert on 06/06/2022
  • Said on 06/06/2022
  • Rafal on 06/06/2022
  • Steve on 06/06/2022
  • Robert on 02/06/2022
  • Agnaldo on 01/06/2022
  • Malcolm on 01/06/2022
  • Jon on 31/05/2022
  • Tor on 31/05/2022
  • Michael on 31/05/2022
  • David on 31/05/2022
  • Brian on 30/05/2022
  • Ken on 30/05/2022
  • Leon on 30/05/2022
  • Michael on 30/05/2022
  • Michael on 30/05/2022
  • Jonathan on 30/05/2022
  • Al on 30/05/2022
  • John on 30/05/2022
  • Asdf on 30/05/2022
  • Rafael on 27/05/2022
  • Agnaldo on 27/05/2022
  • Simon on 27/05/2022
  • Lynda on 27/05/2022
  • Roger on 27/05/2022
  • Harry on 27/05/2022
  • Chris on 26/05/2022
  • Richard on 26/05/2022
  • Helen on 26/05/2022
  • Roger on 26/05/2022
  • John on 26/05/2022
  • Edward on 26/05/2022
  • Sammy on 26/05/2022
  • Graeme on 26/05/2022
  • John on 26/05/2022
  • Adriana on 25/05/2022
  • Ben on 25/05/2022
  • Kenneth on 25/05/2022
  • Kevin on 24/05/2022
  • Helen on 24/05/2022
  • Craig on 23/05/2022
  • Sal on 23/05/2022
  • Nigel on 23/05/2022
  • Steve on 23/05/2022
  • Paul on 23/05/2022
  • David on 23/05/2022
  • Rafal on 23/05/2022
  • Maurice on 20/05/2022
  • Richard on 20/05/2022
  • John on 20/05/2022
  • Laurence on 20/05/2022
  • Rafal on 20/05/2022
  • Brian on 19/05/2022
  • Lee on 19/05/2022
  • FŤlix on 19/05/2022
  • David on 19/05/2022
  • Curtis on 18/05/2022
  • Florin on 18/05/2022
  • Kasper on 18/05/2022
  • Tom on 18/05/2022
  • Will on 18/05/2022
  • Brian on 18/05/2022
  • Brian on 18/05/2022
  • Stewart on 18/05/2022
  • Deb on 17/05/2022
  • Gary on 17/05/2022
  • Shaun on 17/05/2022
  • Paul on 16/05/2022
  • John on 16/05/2022
  • Mirko on 16/05/2022
  • Graham on 16/05/2022
  • Douglas on 16/05/2022
  • Marc on 16/05/2022
  • Alan on 16/05/2022
  • Steve on 16/05/2022
  • Steve on 15/05/2022
  • Anthony on 14/05/2022
  • Ed on 13/05/2022
  • Matt on 13/05/2022
  • Graham on 13/05/2022
  • Erik on 13/05/2022
  • Andy on 13/05/2022
  • Laurence on 13/05/2022
  • Gary on 12/05/2022
  • Daniel on 12/05/2022
  • Steven on 12/05/2022
  • Richard on 11/05/2022
  • Peter on 11/05/2022
  • Jason on 11/05/2022
  • Walter on 11/05/2022
  • John on 11/05/2022
  • Steve on 11/05/2022
  • Steve on 11/05/2022
  • Chris on 11/05/2022
  • Trevor on 11/05/2022
  • Vince on 11/05/2022
  • Michael on 10/05/2022
  • Ian on 10/05/2022
  • Ray on 10/05/2022
  • Stephen on 10/05/2022
  • Steve on 10/05/2022
  • Rafal on 10/05/2022
  • David on 10/05/2022
  • John on 09/05/2022
  • Rafal on 09/05/2022
  • Malcolm on 09/05/2022
  • Geraint on 09/05/2022
  • Shlomo on 06/05/2022
  • Tony on 06/05/2022
  • Graham on 06/05/2022
  • Massimo on 06/05/2022
  • Keith on 06/05/2022
  • Graham on 06/05/2022
  • Keith on 05/05/2022
  • Huỳnh on 05/05/2022
  • Levent on 05/05/2022
  • John on 05/05/2022
  • Kenneth on 04/05/2022
  • Martyn on 04/05/2022
  • Iain on 04/05/2022
  • John on 04/05/2022
  • Salaam on 04/05/2022
  • Peter on 03/05/2022
  • Peter on 03/05/2022
  • Tim on 03/05/2022
  • Tony on 03/05/2022
  • Maurice on 03/05/2022
  • Russ on 03/05/2022
  • Jimmy on 29/04/2022
  • Mark on 29/04/2022
  • Gareth on 29/04/2022
  • Gary on 29/04/2022
  • Gary on 29/04/2022
  • Al on 29/04/2022
  • Chris on 28/04/2022
  • Choi on 28/04/2022
  • Alain on 28/04/2022
  • Phil on 28/04/2022
  • Vince on 28/04/2022
  • Sean on 27/04/2022
  • Christophe on 27/04/2022
  • Bora on 27/04/2022
  • Karen on 27/04/2022
  • Grant on 27/04/2022
  • Dan on 27/04/2022
  • Ceri on 27/04/2022
  • John on 27/04/2022
  • Andrew on 27/04/2022
  • David on 27/04/2022
  • Richard on 26/04/2022
  • Andy on 26/04/2022
  • Terry on 26/04/2022
  • Joel on 25/04/2022
  • Chris on 25/04/2022
  • Peter on 25/04/2022
  • Daniel on 25/04/2022
  • Phil on 25/04/2022
  • Ceri on 25/04/2022
  • Phil on 25/04/2022
  • Hasan on 25/04/2022
  • Philip on 25/04/2022
  • Alison on 25/04/2022
  • Gary on 25/04/2022
  • Malcolm on 25/04/2022
  • Rafal on 25/04/2022
  • Bill on 25/04/2022
  • Runar on 24/04/2022
  • Stephen on 23/04/2022
  • Dory on 22/04/2022
  • Anonymous on 22/04/2022
  • Tom on 22/04/2022
  • John on 22/04/2022
  • Peter on 22/04/2022
  • Brian on 21/04/2022
  • Keith on 21/04/2022
  • Stan on 21/04/2022
  • Paul on 21/04/2022
  • Ceri on 21/04/2022
  • Paul on 20/04/2022
  • Katie on 20/04/2022
  • Ramůn on 20/04/2022
  • Paul on 20/04/2022
  • Chris on 20/04/2022
  • James on 20/04/2022
  • Robert on 20/04/2022
  • Graham on 19/04/2022
  • Graham on 19/04/2022
  • Kennet on 19/04/2022
  • Tadas on 19/04/2022
  • Ben on 19/04/2022
  • Gaston on 19/04/2022
  • Manny on 19/04/2022
  • Paul on 19/04/2022
  • Avleen on 19/04/2022
  • Dave on 19/04/2022
  • Rafal on 19/04/2022
  • Graham on 19/04/2022
  • Paul on 14/04/2022
  • Cliff on 14/04/2022
  • Roger on 14/04/2022
  • ירון on 14/04/2022
  • Janos on 14/04/2022
  • Rafal on 13/04/2022
  • Rafal on 13/04/2022
  • Richard on 13/04/2022
  • Phil on 13/04/2022
  • Roger on 12/04/2022
  • David on 12/04/2022
  • Roger on 12/04/2022
  • Pekka on 12/04/2022
  • Ian on 12/04/2022
  • Flavio on 12/04/2022
  • John on 12/04/2022
  • Gareth on 12/04/2022
  • Alan on 12/04/2022
  • Tom on 11/04/2022
  • Rick on 11/04/2022
  • James on 11/04/2022
  • Asdf on 11/04/2022
  • James on 11/04/2022
  • Richard on 11/04/2022
  • Jim on 11/04/2022
  • Dave on 11/04/2022
  • Brian on 11/04/2022
  • Alfonso on 11/04/2022
  • Alfonso on 11/04/2022
  • Vivien on 11/04/2022
  • Tom on 11/04/2022
  • Steve on 09/04/2022
  • Peter on 08/04/2022
  • Vic on 08/04/2022
  • Brian on 08/04/2022
  • Rafal on 08/04/2022
  • Vic on 08/04/2022
  • James on 08/04/2022
  • Melvyn on 07/04/2022
  • Brian on 07/04/2022
  • Rafal on 07/04/2022
  • Rafal on 07/04/2022
  • Rafal on 07/04/2022
  • David on 07/04/2022
  • Brian on 06/04/2022
  • Nik on 06/04/2022
  • Andrew on 06/04/2022
  • Gunnar on 05/04/2022
  • Pekka on 05/04/2022
  • Joseph on 05/04/2022
  • Pekka on 05/04/2022
  • Pekka on 05/04/2022
  • Brian on 05/04/2022
  • Pekka on 05/04/2022
  • Geoff on 05/04/2022
  • Ian on 05/04/2022
  • Allan on 05/04/2022
  • Malcolm on 04/04/2022
  • Anthony on 04/04/2022
  • Brian on 04/04/2022
  • Alain on 04/04/2022
  • Michael on 04/04/2022
  • Brian on 04/04/2022
  • Vince on 04/04/2022
  • Tomescu on 04/04/2022
  • Brian on 03/04/2022
  • Bill on 01/04/2022
  • Graham on 01/04/2022
  • Robert on 01/04/2022
  • Kevin on 01/04/2022
  • George on 01/04/2022
  • Ags on 01/04/2022
  • Andy on 01/04/2022
  • Hugh on 01/04/2022
  • Ags on 31/03/2022
  • Colin on 31/03/2022
  • Paul on 31/03/2022
  • Linton on 31/03/2022
  • Tom on 31/03/2022
  • Peter on 31/03/2022
  • Claude on 30/03/2022
  • Malcolm on 30/03/2022
  • Trevor on 30/03/2022
  • Ade on 30/03/2022
  • James on 30/03/2022
  • Roger on 30/03/2022
  • Mark on 29/03/2022
  • John on 29/03/2022
  • We respectfully disagree, three is 'not' the norm. Two fixing points work well and have done so for many years. Our product description clearly shows this. You are welcome to return the product if you wish.
  • FLO Response
  • Martin on 29/03/2022
  • Nick on 29/03/2022
  • Robert on 28/03/2022
  • Brian on 28/03/2022
  • Paul on 28/03/2022
  • Scott on 25/03/2022
  • Gary on 25/03/2022
  • Linton on 25/03/2022
  • Anonymous on 25/03/2022
  • Olly on 25/03/2022
  • Chris on 25/03/2022
  • Sam on 24/03/2022
  • Robert on 24/03/2022
  • Pete on 24/03/2022
  • Brinley on 24/03/2022
  • Josh on 24/03/2022
  • Josh on 24/03/2022
  • Caroline on 24/03/2022
  • Chris on 24/03/2022
  • Sue on 24/03/2022
  • Al on 23/03/2022
  • Margaret on 23/03/2022
  • Roger on 23/03/2022
  • Michael on 23/03/2022
  • Sue on 23/03/2022
  • Keith on 23/03/2022
  • Julie on 23/03/2022
  • Cliff on 23/03/2022
  • Nick on 22/03/2022
  • Robert on 22/03/2022
  • Linton on 22/03/2022
  • Robert on 22/03/2022
  • Leif on 22/03/2022
  • Georgios on 22/03/2022
  • Robert on 21/03/2022
  • Leng on 21/03/2022
  • Richard on 21/03/2022
  • Anonymous on 21/03/2022
  • Malcolm on 21/03/2022
  • Chris on 21/03/2022
  • Gary on 20/03/2022
  • Andy on 18/03/2022
  • Geoff on 18/03/2022
  • Robert on 18/03/2022
  • Stephen on 18/03/2022
  • Malcolm on 18/03/2022
  • Kate on 18/03/2022
  • Wayne on 18/03/2022
  • Iain on 17/03/2022
  • Andrew on 17/03/2022
  • Richard on 17/03/2022
  • Mohamed on 17/03/2022
  • Gary on 16/03/2022
  • Jari on 16/03/2022
  • Paul on 16/03/2022
  • Steven on 16/03/2022
  • Jason on 16/03/2022
  • David on 16/03/2022
  • Steve on 16/03/2022
  • Alexander on 16/03/2022
  • Danny on 15/03/2022
  • Kevin on 15/03/2022
  • Karl-Heinz on 15/03/2022
  • Carl on 15/03/2022
  • David on 15/03/2022
  • Vadym on 15/03/2022
  • Ian on 14/03/2022
  • Alan on 14/03/2022
  • Simon on 14/03/2022
  • Les on 14/03/2022
  • Nick on 14/03/2022
  • John on 14/03/2022
  • Dave on 14/03/2022
  • Carlos on 11/03/2022
  • Christopher on 11/03/2022
  • Oliver on 11/03/2022
  • Joe on 11/03/2022
  • Mircea on 11/03/2022
  • Brian on 10/03/2022
  • Andy on 10/03/2022
  • Trevor on 10/03/2022
  • Richard on 10/03/2022
  • Martin on 10/03/2022
  • Steve on 09/03/2022
  • Steve on 09/03/2022
  • Steven on 09/03/2022
  • Ger on 09/03/2022
  • Gerard on 09/03/2022
  • Nicholas on 09/03/2022
  • Phil on 08/03/2022
  • Anonymous on 08/03/2022
  • Peter on 08/03/2022
  • Kevin on 08/03/2022
  • Simon on 08/03/2022
  • Steve on 08/03/2022
  • Alan on 08/03/2022
  • Stephen on 07/03/2022
  • James on 07/03/2022
  • Brian on 07/03/2022
  • Erik on 07/03/2022
  • Carl on 07/03/2022
  • Philip on 07/03/2022
  • Nathaniel on 07/03/2022
  • Florin on 07/03/2022
  • Patrick on 07/03/2022
  • Phil on 07/03/2022
  • Pru on 04/03/2022
  • Mohamed on 04/03/2022
  • Anthony on 04/03/2022
  • Brian on 04/03/2022
  • Ian on 04/03/2022
  • Paul on 04/03/2022
  • Brian on 03/03/2022
  • Laurence on 03/03/2022
  • Alex on 03/03/2022
  • Marc on 02/03/2022
  • Stephen on 02/03/2022
  • Hugh on 02/03/2022
  • Paul on 02/03/2022
  • Andy on 02/03/2022
  • Chris on 02/03/2022
  • Carl on 02/03/2022
  • Anthony on 02/03/2022
  • Joan on 01/03/2022
  • Paul on 01/03/2022
  • Alexander on 01/03/2022
  • Martin on 01/03/2022
  • Peter on 01/03/2022
  • Brian on 01/03/2022
  • Demetrios on 01/03/2022
  • Karen on 01/03/2022
  • Phil on 28/02/2022
  • Everett on 28/02/2022
  • Gary on 28/02/2022
  • Jon on 28/02/2022
  • Paul on 28/02/2022
  • Laurence on 28/02/2022
  • George on 27/02/2022
  • Guillermo on 27/02/2022
  • Neil on 25/02/2022
  • Ian on 25/02/2022
  • Paul on 25/02/2022
  • Ian on 25/02/2022
  • Paul on 25/02/2022
  • Matthew on 24/02/2022
  • Bruno on 24/02/2022
  • Ken on 24/02/2022
  • Anver on 24/02/2022
  • Mike on 24/02/2022
  • Norman on 23/02/2022
  • Phil on 23/02/2022
  • Kevin on 23/02/2022
  • Joakim on 23/02/2022
  • Mike on 23/02/2022
  • Andrew on 23/02/2022
  • Steve on 23/02/2022
  • Doncho on 23/02/2022
  • Philippe on 23/02/2022
  • Dean on 22/02/2022
  • Ron on 22/02/2022
  • Shirley on 22/02/2022
  • Mani on 22/02/2022
  • Frans on 22/02/2022
  • Alan on 22/02/2022
  • Harry on 22/02/2022
  • Peter on 21/02/2022
  • Phil on 21/02/2022
  • Stefan on 21/02/2022
  • Philip on 21/02/2022
  • Alan on 21/02/2022
  • Barry on 21/02/2022
  • Elias on 18/02/2022
  • Elias on 18/02/2022
  • Anthony on 18/02/2022
  • Manel on 18/02/2022
  • Justin on 18/02/2022
  • Alan on 18/02/2022
  • Mike on 18/02/2022
  • Sid on 17/02/2022
  • Les on 17/02/2022
  • Kevin on 17/02/2022
  • Ian on 17/02/2022
  • Kevin on 17/02/2022
  • Erin on 17/02/2022
  • Norman on 17/02/2022
  • Naz on 17/02/2022
  • Charlie on 16/02/2022
  • Neil on 16/02/2022
  • John on 16/02/2022
  • Alan on 16/02/2022
  • Rafal on 16/02/2022
  • Martin on 16/02/2022
  • Sebastian on 16/02/2022
  • Stewart on 15/02/2022
  • Roy on 15/02/2022
  • Ian on 15/02/2022
  • Barry on 15/02/2022
  • Martin on 15/02/2022
  • Andy on 15/02/2022
  • Nadeem on 15/02/2022
  • Graeme on 15/02/2022
  • Barry on 15/02/2022
  • Deepblue on 14/02/2022
  • John on 14/02/2022
  • Martin on 14/02/2022
  • Peter on 14/02/2022
  • Barry on 14/02/2022
  • Maciej on 14/02/2022
  • I'm sorry we misunderstood your message but it really was not clear you meant a lens cell rather than eyepieces.
  • FLO Response
  • Robert on 14/02/2022
  • Steven on 14/02/2022
  • Roland on 14/02/2022
  • Gary on 14/02/2022
  • Pud on 14/02/2022
  • Stephen on 11/02/2022
  • Ian on 11/02/2022
  • Andre on 11/02/2022
  • Malcolm on 11/02/2022
  • Greg on 11/02/2022
  • Greg on 11/02/2022
  • David on 11/02/2022
  • Ady on 10/02/2022
  • Keith on 10/02/2022
  • Leonard on 10/02/2022
  • Thanks for letting us know :-)
  • FLO Response
  • Gary on 10/02/2022
  • Marc on 10/02/2022
  • Gary on 09/02/2022
  • Brian on 09/02/2022
  • John on 09/02/2022
  • Gary on 09/02/2022
  • Frank on 09/02/2022
  • Γιώργος on 09/02/2022
  • Owen on 08/02/2022
  • Ronald on 08/02/2022
  • Danny on 08/02/2022
  • Brian on 08/02/2022
  • Graeme on 08/02/2022
  • Edward on 08/02/2022
  • Simon on 08/02/2022
  • Simon on 08/02/2022
  • Mason on 07/02/2022
  • Paul on 07/02/2022
  • Brian on 07/02/2022
  • Timothy on 07/02/2022
  • Stephen on 07/02/2022
  • Chas on 07/02/2022
  • John on 07/02/2022
  • John on 07/02/2022
  • Richard on 05/02/2022
  • Laurie on 04/02/2022
  • Brenda on 04/02/2022
  • Erin on 04/02/2022
  • Alex on 04/02/2022
  • Robert on 04/02/2022
  • Paul on 04/02/2022
  • Ceri on 04/02/2022
  • Ted on 04/02/2022
  • Michael on 03/02/2022
  • Ryan on 03/02/2022
  • David on 03/02/2022
  • Neil on 03/02/2022
  • Bobby on 03/02/2022
  • John on 03/02/2022
  • Tim on 03/02/2022
  • Barry on 03/02/2022
  • Dan on 03/02/2022
  • Michael on 02/02/2022
  • Stuart on 02/02/2022
  • Neil on 02/02/2022
  • John on 02/02/2022
  • Danny on 02/02/2022
  • Simon on 02/02/2022
  • Chris on 02/02/2022
  • Nuama on 02/02/2022
  • Rob on 02/02/2022
  • Gordon on 02/02/2022
  • Steve on 02/02/2022
  • Paul on 01/02/2022
  • Maurice on 01/02/2022
  • James on 01/02/2022
  • Peter on 01/02/2022
  • Tim on 31/01/2022
  • Matthew on 31/01/2022
  • Michael on 31/01/2022
  • Alessandro on 31/01/2022
  • Robert on 31/01/2022
  • Craig on 28/01/2022
  • Timothy on 28/01/2022
  • Dan on 28/01/2022
  • Nick on 28/01/2022
  • Mark on 28/01/2022
  • Abu on 28/01/2022
  • Phill on 27/01/2022
  • Kathleen on 27/01/2022
  • Stephen on 27/01/2022
  • John on 27/01/2022
  • Simon on 27/01/2022
  • Paul on 27/01/2022
  • Claude on 26/01/2022
  • Alex on 26/01/2022
  • Daniel on 26/01/2022
  • Franco on 26/01/2022
  • Robert on 26/01/2022
  • Graeme on 26/01/2022
  • Daniel on 26/01/2022
  • Ken on 26/01/2022
  • David on 25/01/2022
  • Vanhatalo on 25/01/2022
  • Leonard on 25/01/2022
  • Simon on 25/01/2022
  • Richard on 25/01/2022
  • Anonymous on 25/01/2022
  • Khalefa on 25/01/2022
  • Paul on 24/01/2022
  • Adrian on 24/01/2022
  • Antoine on 24/01/2022
  • Aidan on 24/01/2022
  • Mark on 24/01/2022
  • Christopher on 24/01/2022
  • Tom on 24/01/2022
  • This is not what we asked Tom to do. We asked him to try connecting via a powered USB hub which can eliminate other potential issues, making it easier to identify the underlying issue. We are surprised he considered our suggestion worthy of negative feedback :-(
  • FLO Response
  • Neil on 24/01/2022
  • Stephen on 24/01/2022
  • Les on 24/01/2022
  • David on 23/01/2022
  • Elmer on 22/01/2022
  • Raju on 21/01/2022
  • Ruth on 21/01/2022
  • Harminder on 21/01/2022
  • Rob on 21/01/2022
  • Paul on 21/01/2022
  • Marc on 21/01/2022
  • Ken on 21/01/2022
  • Neil on 21/01/2022
  • Mark on 20/01/2022
  • Tracy on 20/01/2022
  • Philip on 20/01/2022
  • Chris on 20/01/2022
  • John on 20/01/2022
  • Steve on 20/01/2022
  • Stewart on 20/01/2022
  • Mirjam on 20/01/2022
  • Shirley on 20/01/2022
  • Jim on 19/01/2022
  • Neil on 19/01/2022
  • Fakhri on 19/01/2022
  • Brian on 19/01/2022
  • Denis on 19/01/2022
  • Wendy on 19/01/2022
  • Jani on 19/01/2022
  • Rune on 19/01/2022
  • Sebastian on 18/01/2022
  • Jon on 18/01/2022
  • William on 18/01/2022
  • Melvin on 18/01/2022
  • Michael on 18/01/2022
  • John on 18/01/2022
  • Kevin on 18/01/2022
  • Paul on 18/01/2022
  • Iain on 18/01/2022
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  • Antonella was unhappy because Italian Customs charged him local tax and Duty. Our website explains non-UK customers do not pay UK tax but do pay customs and Duty in their own country.
  • FLO Response
  • Anonymous on 01/01/2022