We are grateful for customer feedback because it helps us to improve.
The comments and satisfaction ratings below are genuine and are updated regularly.
View feedback from earlier years:
95.41% 3.41% 1.18%
Thanks for very detailed response.
Mike on 13/05/2023
My email refers.
Jimmy on 12/05/2023
I sent a message the day before at 11.30pm, and i got a reply next day. Great response helped me fix my problem, highly recommened if in need for any help or assistance with your telescope!
Eduard on 12/05/2023
You didn’t take long to reply all. You were very quick. Many Thanks
Tony on 12/05/2023
Can't say enough good things about everyone who works at FLO legends as always.Many thanks
Paul on 12/05/2023
Rapid response to message left - I'm impressed.
David on 12/05/2023
FLO IS FANTASTIC!!!
Ellyn on 12/05/2023
I don't need to replace the azimuth bolts.It's the altitude bolts I need to upgrade ?
John on 12/05/2023
Fantastic communication skills and knowledge. Alex goes the extra mile to explain what most casual peopleWould need to down hours reading to understand the topic. Speedy response coupled with a wealth of advice. This is why I keep coming back even though I am a seasoned astronomer. Sometimes it’s import to bounce off fellow astronomers for advice especially if you took a break of the hobby. 5 stars ✨ +
Slim on 11/05/2023
First rate, as always!
Ian on 11/05/2023
Wouldn't expect anything less from a 1st Class business.
Rob on 11/05/2023
Amazing service, very fast delivery to Germany!
Olga on 11/05/2023
Very accurate information
Antonio on 11/05/2023
Thanks for the follow up!
Steven on 10/05/2023
Good help for many things I did not gtasp myself.Great thanks!
Rolf on 10/05/2023
Always very helpful and knowledgeable
Tony on 10/05/2023
Super fast and efficient. Sincere thanks.
Ian on 10/05/2023
FLO has first class services in all departments
Brian on 10/05/2023
Always the absolute best service from First Light Optics!!!
Cathy on 10/05/2023
Chris provided great advice and a speedy response to my questions, an excellent service
Mike on 10/05/2023
Quick and right to the point
Anonymous on 10/05/2023
Very helpful response. Thank you!
Douglas on 10/05/2023
Appreciate the simple explanation, as I didn't really understand the issue.
Mark on 09/05/2023
Amazing and very helpful advice from Ian today, couldn't be more impressed
Hamish on 09/05/2023
Well informed response that has stopped me wasting money!
Robert on 09/05/2023
Cheers Alex
Carlos on 09/05/2023
FLO support and advice up to your excellent standards.Thank You
Ronald on 09/05/2023
I would like to Thank Alex, and others who have helped me with comparative questions that may seem trite. I want to get the best combination of value and function out of the product being considered. Thanks again, favorably considering the 102. Best Regards, Edward
Edward on 09/05/2023
very friendly. respond quickly and think along to come to a solution
Dietger on 09/05/2023
Solved my problem.
Kelly on 09/05/2023
Got the exact answer needed…
Jim on 09/05/2023
Always helpful.
Neil on 09/05/2023
Thanks for the reply Ian
Chris on 09/05/2023
Very quick and useful response
Neil on 09/05/2023
Thanks
John on 09/05/2023
Excellent service
Ian on 09/05/2023
Thanks for the quick reply
Frank on 09/05/2023
Thanks
Dale on 09/05/2023
Very helpful and knowledgeable also quick replies thanks again
David on 08/05/2023
Okay that’s great Chris. Thanks for the swift reply. I’m going to review your review and I’ll be back!Kim
Kim on 05/05/2023
Thank you for not laughing Grant. I'll get the ZWO 585. You were so informative and very kind.
Ellyn on 04/05/2023
Thank you so much. Regards.
Piotr on 04/05/2023
Consistently fantastic service from flo
Graham on 04/05/2023
Ok thank you Dave
Stephane on 04/05/2023
Absolutely spot on advice!
David on 03/05/2023
Thanks...
Bunyamin on 03/05/2023
Brilliant. Will put into another box. Thank you so much
Carlos on 03/05/2023
Great service as usual from Steve and Ann.
Douglas on 03/05/2023
Superb help and very quick
Daniel on 03/05/2023
Fast response considering I only mailed mid morning!Looking forward to your suggestions. Kim
Kim on 02/05/2023
Great service from FLO-yet agsin
Nick on 02/05/2023
Thanx Ian
Mark on 02/05/2023
Gave the exact information I requested in a friendly manner
Andy on 02/05/2023
Thanks for the advice, very much appreciated
Chris on 02/05/2023
always helpful and responsive to questions asked
Kate on 02/05/2023
A very helpful and unbiased response to my questions concerning new telescope choices. Very clearly took the time to consider my exact needs and came up with great suggestions.
Ian on 02/05/2023
Grant was very helpful.
Michael on 02/05/2023
Good as you like.
Rob on 02/05/2023
Fantastic support and service!Very helpful.
Zoe on 28/04/2023
Alex went beyond even what I expected for customer service. Fantastic experience. Very professional.
John on 28/04/2023
Thanks for a speedy resolution
Mary on 28/04/2023
i will wait your answer
김유석 on 28/04/2023
Thanks for your help Alex
Ian on 28/04/2023
Great! As ALWAYS!
Ofir on 27/04/2023
Fast and helpful response. Thankyou
Graham on 27/04/2023
Fast and informative answer. Many thanks.
John on 27/04/2023
Couldn't be more helpful!
Graham on 27/04/2023
Replied pretty quick, let me know exactly what I needed to know. Thanks
Andres on 27/04/2023
Perfect answer. Thanks you.
Eric on 26/04/2023
Very helpful and quick with there response, so thanks again for all the help and would recommend them to my friends.
Harry on 26/04/2023
Alex was super helpful
Nick on 26/04/2023
the support was fast clear and very polite, I'm grateful for that.
Raphael on 26/04/2023
Great support, fast replies and high knowledge.
Christoffer on 26/04/2023
quick and helpful response
Mike on 25/04/2023
Fast helpful advice
Pat on 25/04/2023
Thank you very much Alex,very helpful,fantastic service!!!
Rafal on 24/04/2023
Speedy response as always from FLO. Super service and advise Many thanks Alex
Slim on 24/04/2023
Excellent advice
Neil on 24/04/2023
Such a helpful and comprehensive answer - hope to order first telescope from this company
Kirsty on 24/04/2023
Very quick snd much appreciated
Ian on 24/04/2023
Thank you very much, your help was great so I ordered the telescope and it arrived yesterday. I will have a lot of fun with it!
Francisco on 23/04/2023
as usual many thanks.
Ian on 22/04/2023
James, this is so kind of you to follow up on Chris's email to me this morning. Thank you. The images seem even better than those on the Unistellar video considering they were taken near Exeter.
Phil on 21/04/2023
This is an excellent and very quick to arrive answer to the questions I put to FLO late yesterday afternoon. Thanks very much Chris.
Phil on 21/04/2023
Thank you..so helpful
Debbie on 21/04/2023
Quick response
Ken on 21/04/2023
hank you so much for replying to me email, I am so grateful.
Terry on 20/04/2023
Dave has been very quick to reply with all the right answers
Deborah on 20/04/2023
Thank you Ann. Appreciate your quick reply. Doug…..
Douglas on 20/04/2023
Thanks Alex, I look forward to the follow-up email from your colleague.
Marc on 19/04/2023
Thanks a lot, that's very helpful.
Andrew on 19/04/2023
Alex has been really helpful with detailed responses to a variety of questions over the last couple of days. Your customer service is much better than some suppliers I have dealt with.ThanksNeil
Neil on 18/04/2023
Brilliant as always. Thank you
Steve on 18/04/2023
Very accurate information
Antonio on 18/04/2023
Información muy precisa
Antonio on 18/04/2023
Knowledgeable response as ever and quick too. Thanks.
Andy on 18/04/2023
Very clear & prompt assistance, thank you. I can see me spending quite a lot of money on AP stuff in the coming months !!
Peter on 18/04/2023
Quick response from the team.
Debasis on 18/04/2023
Prompt response and always very helpful.
Giuseppe on 17/04/2023
very quick reply thanks
Ken on 17/04/2023
Very pleased with the prompt reply and the offer of assistanceThank you
Peter on 17/04/2023
Thank you very much. I am currently just finishing renevating our bungalow and have not yet used my telescope and pronto stand. But looking ahead next couple of days we might have some clear nights. I will definitely review and will add how impressed I am with your whole service.
Kenneth on 17/04/2023
Quick and precise !
Gunder on 17/04/2023
FLO always helps in a very positive way and quick with their replies.Excellent service
Fred on 17/04/2023
Top notch service, quick and concise response Thanks Slim
Slim on 17/04/2023
Very efficient service as always, thank you for your speedy support.
Andy on 17/04/2023
Fast and accurate response to a newbies question. Job doneMany thanks
Ian on 17/04/2023
quick and helpful as always, thankyou :)
Arran on 17/04/2023
Great service thank you
Gert on 17/04/2023
Prompt efficient friendly service from FLO!
Graham on 17/04/2023
Very helpful as always. Many thanks.
Colin on 17/04/2023
Very help full
Lee on 17/04/2023
Always a quick response from FLO. Brilliant service.
Kenneth on 17/04/2023
Great service and after care.
Peter on 17/04/2023
I sent details of my requirements to several suppliers and this reply was head and shoulders above all the other supplier's responses. Well done Alex and thank you very much!
Ray on 16/04/2023
Couldn't answer my question relating to product
Howard on 14/04/2023
Always a great service from FLO
Allan on 14/04/2023
As usual, great!
Dave on 14/04/2023
thank u, yes remove it. return the difference $ & proceed with the rest of the order! thank u, Mike M
Mike on 14/04/2023
great help, thanks
Lisa on 14/04/2023
Quick and answered my question well.
Jane on 14/04/2023
First Light Optics has been one of the best companies I have ever dealt with, and Chris' reply, regarding a return, was direct, friendly, and efficient. A prompt pleasure. Thanks, Thomas
Thomas on 13/04/2023
Accurate information.
Antonio on 13/04/2023
Quick concise answer. Excellent service.
Pete on 13/04/2023
I’m very satisfied that you are doing all you can on my behalf to get this strange problem resolved. It has been compounded by Easter holidays and all that, but that’s fair enough. And of course you have other customers too……hopefully easier to deal with than me !! We are now of course running out of “dark skies” as the days lengthen, more so in N Ireland than in the south of England ! But I want to get it all resolved and fully functional before next autumn…..! R Patterson
Ronald on 13/04/2023
Accurate information
Antonio on 13/04/2023
Thanks for the email thought I'd ask instead of getting the wrong one
Michael on 13/04/2023
Thanks for the reply and the info
Stephen on 13/04/2023
Thank very much for your reply it was very informative
Nigel on 12/04/2023
Thanks for your help and patience with this OAP
Paul on 12/04/2023
Thanks for your help and patience with this OAP
Paul on 12/04/2023
I’ll be back for futures needs not met here in the states. Thanks, Charles
Charles on 12/04/2023
Quick, perfect response to my query - thank you
Alan on 12/04/2023
Usual excellent service from FLO (Chris)
Graeme on 12/04/2023
Thanks
Mark on 12/04/2023
Straight to the point.
Alan on 12/04/2023
Looks like I need to read more of the description; didn’t see the choose option part! Many thanks!
Paul on 12/04/2023
Thanks again Alex - more stuff to pore over!!
Anthony on 12/04/2023
Delighted with rapid and helpful response from Ann. Problem resolved to my satisfaction. Terry Mullen
Terry on 12/04/2023
Fabulous speedy and informative responses
Alison on 12/04/2023
Great service and technical help
Marc on 12/04/2023
Thank you Chris
Thierry on 12/04/2023
Thanks
Tony on 11/04/2023
Thank you Steve. I really appreciate the time you took to respond to my question.
Richard on 11/04/2023
Alex once againanswered my question promptly and in full many thanks
Anthony on 11/04/2023
Fantastic customer service from Chris. Answered all my questions quickly.
Oliver on 11/04/2023
Always very informative and goes the extra mile to help buy the right equipment.
Christian on 11/04/2023
Alex is always SO helpful, patient and really prompt in replying to emails. Without his help my journey, which I love, into astrophotography would have been much more difficult.
Michael on 11/04/2023
Thank you Steve,excellent staff!!
Rafal on 11/04/2023
Thanks, sorry about that.
Roger on 11/04/2023
Prompt response and considered advice. Thanks to Chris I will be purchasing one of these telescopes shortly. Thankyou
Les on 11/04/2023
Asked a question - got an answer = happy customer, product ordered.
Rob on 11/04/2023
Thanks
Jacques on 11/04/2023
Excellent service and quick reply
Derry on 11/04/2023
Thank you for replying quick
Ritesh on 11/04/2023
Clear concise information and fast response
David on 11/04/2023
My query was answered very quickly by Chris.
Michael on 11/04/2023
Always so prompt and polite, just makes you return time after time.
Malcolm on 11/04/2023
Great support from Alex as always.
Barry on 07/04/2023
I received the information I needed, very quickly after I emailed my question.
Paul on 06/04/2023
Very quick response, insightful and addressed all concerns.
Lewis on 06/04/2023
That'll do
Stacy on 06/04/2023
Brilliant, thank you
Karen on 06/04/2023
Quick and appropriate response.
Alan on 06/04/2023
Helpful and quick response as usual
Ian on 05/04/2023
Alex is a very helpful guy - or is it girl? Could be short for Alexandra?Anyway thanks once againTony
Anthony on 05/04/2023
The information was clear, pertinent - and prompt. What more could I ask?
Peter on 05/04/2023
Thank you so much Ann,amazing staff,very very kind and helpful.Absolutely top class service
Rafal on 05/04/2023
Thanks it was the larger one I am after I think William Optics so one, do you stock them?
Trevor on 05/04/2023
Really appreciate the thorough detailed responses from Alex! Buying your first telescope is daunting but he has really helped me understand the differences and has guided me to a purchase. I am so glad I emailed! :)
Bronagh on 04/04/2023
Quick helpful response
Ian on 04/04/2023
Thanks Alex.Much appreciated.Pat
Head1944 on 04/04/2023
A bigest thank you!!
William on 04/04/2023
Super helpful. Thanks
David on 03/04/2023
Above and beyond, superb
Michael on 03/04/2023
quick and honest reply
Espen on 03/04/2023
As always, the best in UK
Len on 03/04/2023
Brilliant many thanks for fast response. Telescope ordered. Look forward to receiving it.
Ian on 03/04/2023
Dave has been amazing!! I wouldn’t have been able to make a decision without Dave’s guidance and knowledge. I highly recommend flo.
Ashleigh on 03/04/2023
Extremely helpful
Chris on 03/04/2023
The answer was concise, helpful and quick
Liam on 03/04/2023
A spare part was needed and kindly supplied for no charge!
Rob on 01/04/2023
And so my problem has been resolved
Michael on 31/03/2023
As always a professional service
Michael on 31/03/2023
Dave was very helpful. The FLO team are always great at helping with problems
Gary on 31/03/2023
Brilliant! Fast response and very informative. Cheers Chris!
Jon on 31/03/2023
Yet again FLO provide a level of customer service that goes beyond their commercial obligations. With service like this, why go anywhere else?
Max on 31/03/2023
I am really impressed with the knowledge and patience that Alex has it gives you confidence which is essential for such speacialist equipment many thanks
Barry on 30/03/2023
Very patient and helpfull
Alan on 30/03/2023
I have a brochure from a dealer and there is just a mind boggling amount of information, which I start to get confused with after a while. I don’t always trust the reviews as I have worked for a company, who encouraged some employees to write favourable ones. Plus I work in the customer facing and have had reviews from fantom customers. Thank you for your help.
Kevin on 30/03/2023
Brilliant throughout. Gained a new customer here. Alex is a credit to the company.
John on 29/03/2023
Very quick and helpful, thanks Alex.
Graham on 29/03/2023
Very good customer care in getting me a spare part for my tripod
Rob on 29/03/2023
Alex,Thanks for your prompt response to my questions. Good adviceon researching the customs fees and was worried who handled this. I have heard DHL is better to deal with from overseas.Best Regards, Edward
Edward on 28/03/2023
Good news, and been very helpful
Marc on 28/03/2023
Excellent support
Marc on 28/03/2023
Thanks, detailed and helpful as per usual with the FLO team.
Simon on 28/03/2023
Thanks for your help
Simon on 28/03/2023
Fantastic service from FLO, they are a great company, thanks.
Kevin on 28/03/2023
Quick response very helpful
Ian on 28/03/2023
Excellent and quick customer service
Faisal on 28/03/2023
Thank you for that quick reply, I do need it to be plug and play with my mount to the Raspberry Pi.I will have to keep looking.Regards, Tony.
Tony on 28/03/2023
always receive great support and advice from FLO
Pacey on 27/03/2023
Thank you so much Ann,fantastic staff!!!
Rafal on 27/03/2023
No respondió todas las preguntas.
Fèlix on 27/03/2023
As always, prompt, courteous and helpful.Thank you
Francis on 27/03/2023
Steve was very helpful, thank you
Damian on 27/03/2023
Thanks Ann!Fantastic help. Super quick response first thing Monday morning.
David on 27/03/2023
Alex is very helpful and replies promptlyThanks once again
Anthony on 24/03/2023
Always great support from FLO
Pacey on 24/03/2023
Excellent answer to my question with great detail
Chris on 24/03/2023
always receive great support from FLO
Pacey on 24/03/2023
Prompt attention and the outcome that will work for me. Well done.
James on 23/03/2023
Thanks Alex for all your help and patience
Martin on 23/03/2023
Thanks for the reply to my enquiry. I think I would put in a purchase for 2 SCT focusers, 1 for my C6 and the other for my C9.25.
Anonymous on 23/03/2023
Thank you for your advice, which has pointed me in the right direction
Stephen on 23/03/2023
Thank you so much for the detailed reply. Helps enormously. I heard you guys were good but that proves it! Consider me a new customer.
John on 23/03/2023
Thanks for your reply - I shall just try to be patient!
Geoff on 22/03/2023
Quick and informativ answer !
Gunder on 22/03/2023
Thank you, that would be very usefull
Dave on 22/03/2023
Chris is extremely helpful and pro active - he definitely thinks about things and gets into the detail. RP
Ronald on 22/03/2023
Excellent service as always guysThanks Alex, Ian Rob et allI’ll wait for the outcome RegardsChris
Chris on 21/03/2023
Business as usual! Great.
Dave on 21/03/2023
Brilliant customer service
Steven on 21/03/2023
Chris, went to a lot of trouble to solve a problem I had with a purchase and showed great patience, couldn't have been more helpful.Not only that, he/she? notified me of the unexpected arrival later the same day, today, of an item I mentioned I wanted but was on a 60-90 day lead in time. I've just placed the order!Fabulous customer service.
Paul on 21/03/2023
Many thanks for the comprehensive answer to my question!
Alex on 21/03/2023
Honest info, kind replier
Abraham on 21/03/2023
Very helpful, especially like that Alex provides evidence-based information and options which then allows customers to form their own informed judgements/opinions on what is best for them.
David on 21/03/2023
ChrisMany thanks, will try AltairTrevor
Trevor on 21/03/2023
Perfect
Alan on 21/03/2023
Thanks for the update.
Valeriy on 21/03/2023
Many thanks I have an Altair gpcam2 327c and would like to know what additional Parts I need for the field flatner?
Trevor on 21/03/2023
First class customer service
Steven on 21/03/2023
Best customer service in UK
Mihailo on 21/03/2023
Very prompt reply even if the news was slightly bad. But excellent service. Keep it up.
Rhys on 21/03/2023
Thanks for the info
Darrell on 21/03/2023
Thanks very much for prompt detailed reply
Anthony on 20/03/2023
Very thorough and to the point
Alan on 20/03/2023
Quick answer, and I have ordered the item now.
Gunder on 20/03/2023
Many thanks
Haider on 20/03/2023
Outstanding, as ever
James on 19/03/2023
Chris gave me a quick and complete answer to both my questions so its easy for me to decide what I need to buy..
Paul on 17/03/2023
Thank you. Perfect and prompt answer.
Kevin on 17/03/2023
Ok thank you!
Nic on 17/03/2023
Always a fast and helpful response!.Thanks
Asif on 17/03/2023
Chris answered my question and provided me additional information to help me make my decision regarding my future purchase.
Rob on 17/03/2023
concise reply
Dave on 16/03/2023
Kind and honest help
Abraham on 16/03/2023
Many thanks Alex. Great work! CS
Bob on 15/03/2023
Excellent service
Laurence on 15/03/2023
Thank you for your help with this. it is much appreciated.
Stephen on 15/03/2023
Do you have a 40mm etalon in stocks for the PST please?
Rob on 15/03/2023
Quick and helpful update as always. Many thanks.
Paul on 15/03/2023
It was a clear and adequate answer. Thanks!
Görkem on 15/03/2023
Quick response, thank you
Steve on 15/03/2023
Thanks Chris
Simon on 14/03/2023
Anne, thank you brilliant service
Mike on 14/03/2023
Support is Great as always
David on 14/03/2023
As usual great advice and look forward to my next dealings with FLO
Barry on 14/03/2023
Ian was very helpful and resolved my question. Thank you.
Richard on 14/03/2023
Thanks Ian, very helpful - I have placed the order!
Michael on 14/03/2023
Excellent, very helpful!
Andrew on 14/03/2023
Superb Customer Service...
Karl on 14/03/2023
Going to order now, Thank you
Ryan on 14/03/2023
Very friendly support!!!!!!
Daniel on 14/03/2023
Thank You so much. Your support is the best and that's why I keep coming back to you guys.
Mark on 13/03/2023
Thanks
David on 13/03/2023
Thanks
Pete on 13/03/2023
Anne was very helpful after I reported a slight snag with the delivery, which was down to DPD and soon resolved. Excellent customer service, thank you.
Steven on 13/03/2023
Fantastic and as useful as ever. Thankyou Alex
Hugo on 13/03/2023
Always excellent
Rob on 13/03/2023
A very detailed and informative reply. Excellent service.
Ian on 13/03/2023
Thanks. Fixed with 40mm nut and bolt. M4 size if anyone else needs the info. Your assistance is why I keep coming back to buy my stuff from you.
Les on 13/03/2023
Very complete and accurate reply. Thanks a lot!
Wouter on 13/03/2023
Fantastic Customer Services.
Karl on 13/03/2023
Excellent & Fast feedback only to be expected at FLO. Thanks.
Alfred on 13/03/2023
Dave helped me understand my Lunt 50 better and enable me to mitigate my Newton’s Rings problem.
Ron on 13/03/2023
Thanks Grant - M54 seems to be increasingly of use for Full Frame cameras etc but the support parts are hard to find
William on 13/03/2023
Great response to my questions, thank you
Stacy on 13/03/2023
Thank you for your continued excellent service..
Paul on 13/03/2023
Thank you... much appreciatedRob
Rob on 13/03/2023
Very helpful thankyou :)
Chelsey on 11/03/2023
Fast reply very helpful it’s really helpful when the support team is there when you need them
Sullivan on 10/03/2023
Thanks again for the rapid support and resolution of the issue. Much appreciated.
Paul on 10/03/2023
Fast and very helpful response - as always. Thank you Chris in particular and FLO in general.
Paul on 10/03/2023
Fast and helpful
Matt on 10/03/2023
Great
Muhamed on 10/03/2023
Super fast service by Dave
Kevin on 10/03/2023
Thank you!
Lu on 10/03/2023
Outstanding
Duncan on 09/03/2023
Ann was just super great. Very fast response. Very accurate and efficient. Thank you so very much.
Muhamed on 09/03/2023
Very helpful thank you.
Ben on 09/03/2023
Thanks Alex,This solved my problem!
Erik on 08/03/2023
Many thanks Alex
Andy on 08/03/2023
Thanks Alex, fast response as always and answered my question
Andy on 08/03/2023
the information about the shipping delays should have been forwarded to all costumers when they about to place an order that would require the service of the particular shipping company.
Clement on 08/03/2023
Kind answers and very detailed
Abraham on 08/03/2023
Advice given was very useful to decide on which power pack to consider in the future for my setup.
Dom on 08/03/2023
Thank you!!!
Levent on 08/03/2023
Thank you for this valuable information!
Glenn on 08/03/2023
High quality and very helpful sevice
James on 07/03/2023
Very helpful; exactly what I wanted to know.
Alan on 07/03/2023
Very helpful and prompt reply from James, thanks very much.
Graham on 07/03/2023
Very helpful explained everything i wanted to know.Thanks
Philip on 07/03/2023
thats great cheers
Gary on 07/03/2023
Quick response as usual and sorted my query straight away
Dave on 06/03/2023
The reply was very kind
Abraham on 06/03/2023
Just what I needed to know
Neil on 06/03/2023
thank you!
Leon on 06/03/2023
the responses from Alex have been quick and extremely helpful
Willie on 06/03/2023
Super speedy response as usual. I continue to be amazed at the quality of service.
Michelle on 06/03/2023
Correct answer given
Noel on 06/03/2023
Thank you Chris
Graham on 06/03/2023
A speedy reply to my enquiry which was very much appreciated..Many thanks to you all.
Graham on 04/03/2023
fast and informative reply
André on 04/03/2023
I've read a lot about how good FLO are and it all seems justified. I wish I had bought the stuff I already have from FLO.
Colin on 03/03/2023
Very helpful advise and support is purchase of new mount many thanks
Barry on 03/03/2023
Thank you Steve. I am giving you big burden. I really appreciate all your efforts.
Levent on 03/03/2023
Thanks Alex - really helpful and much appreciated. I’ll have a look through the options you’ve suggested. Cheers!
Andrew on 02/03/2023
Thanks a lotDan
Gutiez on 02/03/2023
Awesome response and fast !
Gary on 02/03/2023
thank you great service
Richard on 02/03/2023
Thank you.
Börje on 02/03/2023
Thank you so much for the quick response!
Samantha on 02/03/2023
Always get a very reply to questions asked. Can't recommend these guys enough.
Ian on 02/03/2023
Excellent product support.
Alexander on 02/03/2023
Always a swift and helpful reply from FLO!
Paul on 02/03/2023
Alex has been extremely prompt, thorough, and understanding through my situation. His customer service is 10/10.
Erik on 01/03/2023
Grant's responses were super fast and accurate. Thanks,
Steve on 01/03/2023
Seemingly honest and helpful reply.
Dave on 01/03/2023
Thanks for prompt reply.
Stephen on 01/03/2023
Very quick response and very helpful with all the detail I needed.
Stephen on 01/03/2023
Quick and helpful response from Alex
R on 01/03/2023
Chris was very helpful, I have ordered the eyepiece case.
Peter on 01/03/2023
Perfect. Thanks
Paul on 01/03/2023
FLO Always go one step further to be Helpful.Thank You Chris. Brian Banbury
Brian on 01/03/2023
Thanks GrantI have resubmitted and it’s processed ok.KRAndrew
Andrew on 01/03/2023
As always, the information supplied to questions is first rate.
Jonathan on 01/03/2023
Very swift response, at the end of the day too!
Paul on 28/02/2023
Thanks for the prompt reponse. Will keep an eye out on the website in case you do get stock.John
John on 28/02/2023
Thanks, just wanted to make sure that the order had not gone astray somewhere. Thanks for the update
Neil on 28/02/2023
Excellent Chris, and so helpful including a photograph.
Peter on 28/02/2023
Good and swift as always, thank you
Alan on 28/02/2023
Thanks Ian - duly ordered :) Mark
Mark on 28/02/2023
yes all fine many thanks bruce
Bruce on 28/02/2023
Thanks Ian, very informative
Luis on 28/02/2023
Hi Ian,Thank you for your feedback. I do notice that there is a massive shipping cost involved that amounts to £400… wow Thanks again for your time; let me think about this, for I trust orders from the UK a lot more than from China.Regards,Niel
Niel on 27/02/2023
Fast, Competent and Kind.
Ferdinando on 27/02/2023
Fast and accurate answer!
Aaron on 27/02/2023
Wonderful very clear advice.
Jane on 27/02/2023
Amazing company service. 5 stars
William on 27/02/2023
Chris couldn't have been more helpful. I feel so glad that I reached out prior to investing in equipment best suited to a beginner. Thank you so much, I appreciate your time and effort on my behalf.
Victoria on 27/02/2023
Prompt & concise!
Martin on 27/02/2023
Thanks James, FLO helpful as always! (Hope my musings didn't confuse things too much; they did a lot more to me over a few hours this morning trying to get sense out of PP!)
Danny on 27/02/2023
Thank you all again for your efficiency and helpfulnes!Danny
Danny on 27/02/2023
QUICK RESPONSES TO MY EMAILS AND VERY HELPFUL.
Paul on 27/02/2023
Very helpful got back to me very fast on every email thanks so much for you help
Anonymous on 27/02/2023
As usual, great.
Dave on 27/02/2023
Adding the relevant information to make a better decision. Thank you again.
Terry on 27/02/2023
Great as usual 10 / 10
William on 27/02/2023
Thanks
Simon on 27/02/2023
Thanks. Just what I was hoping for.
Francis on 27/02/2023
Excellent advice, thank you
David on 26/02/2023
Great help thanks very much
Jason on 25/02/2023
Thank you for the speedy response - looks like I need 35mm bobs-knobs for my secondary mirror.
Richard on 24/02/2023
Outstanding as ever from Alex. Thankyou.
Hugo on 24/02/2023
Yes I noted the issue reported as I was alerted to it when I submitted orders to be posted via royal mail. But the issue seems to be only with tracking information rather than the actual physical delivery service.The strange is is the other order PO238254 I made on 24th January 2023 had already been delivered to me on 16 Feb 2023, but this order PO238642 hasn’t arrived yet till today, oddly.I am worried that the package could be lost, so could you please check with Royal Mail on this?
Phei on 24/02/2023
Unfortunately, Phei's delivery was delayed due to industrial action and a cyber strike at UK Royal Mail. We like to help, but sadly, this was outside of our control.
FLO Response
Great support as always from the people at First Light Optics. Dave was very helpful and got back to me very quickly with suggestions to fault find my equipment and enable me to test that the camera was not the culprit. A software & firmware update did the trick. Why look elsewhere for Astro equipment when you get customer support like this. The only thing they could do more is keep the clouds away..!!!!
Stewart on 24/02/2023
Really helpful and quick response from Chris! Cheers
Richard on 24/02/2023
Excellent advice and service. First timeI have used FLO . They have answered all my queries and more I look forward to capturing some good astrophotos and improving my setup and will definitely use their services again
Barry on 24/02/2023
Always a perfect experience with Flo, great advice as always. Thanks to Dave @ Flo on this occasion.
Richard on 24/02/2023
Very helpful and fast response
Sean on 23/02/2023
Thanks Alex
Bob on 23/02/2023
Quick helpful reply. Thanks
Kevin on 23/02/2023
wonderfully helpful staff and very prompt in replying to queries, can't fault them
Chris on 23/02/2023
Very prompt reply with full information - very good
Steve on 23/02/2023
Great service as always, thank you Alex @ FLO
Richard on 23/02/2023
Quick response and answered my query with solution to get my order updated
Barry on 23/02/2023
Great speedy response. Thanks for that. I have placed an order for the power cable.
Freddy on 22/02/2023
Information I received was very useful and informative
Keith on 22/02/2023
Thanks for the reply, unfortunately I only found an old compatibility chart, this must have been for an earlier model of the Asiar. Your response spot on.
Barry on 22/02/2023
Thanks Grant - Lightning fast response as usual. Magic.
Francis on 22/02/2023
Excellent reply thank you
Karen on 22/02/2023
Always receive great service from FLO and the staff
Cindy on 22/02/2023
Yes makes sense to me. Thanks
William on 22/02/2023
Timely and knowledgeable assistance from Alex. Excellent.
Nicholas on 22/02/2023
OK. Thank you for your reply and information. Let’s wait for a while, if the package would arrive. It is strange that the tracking informornation is not available. Kind regards,Jussi
Jussi on 22/02/2023
great support
David on 21/02/2023
Quick and informative response from Grant. Cheers!Liam
Liam on 21/02/2023
Great information, handled query quickly. Many thanks!
Thurstan on 21/02/2023
Thanks for the advice. Very helpful. Will make contact later once I receive the items.
William on 21/02/2023
Quick response, thanks.
Mark on 21/02/2023
Fantastic thank youReally appreciate the advice and use of astronomy tools to show different eyepieces
Colin on 21/02/2023
Great service from Steve as usual
Kevin on 21/02/2023
Thanks again to Alex at FLO for another prompt and detailed reply to my multitude of questions.
Peter on 20/02/2023
PROBLEM RESOLVED
Michael on 20/02/2023
Thanks for your patience with all my questions! I have purchased the Delos just now so thanks for the advice. I will no doubt empty my account on the other items in due course...
Mexximus on 20/02/2023
Simply the best (aka Tina Turner)
Balazs on 20/02/2023
Thank-you for the detailed information
Paulo on 20/02/2023
Excellent as always!
Danny on 20/02/2023
Thanks Anne,Not expected but welcomed.Cheers Francis
Francis on 20/02/2023
many thanks for the prompt reply. I'll be ordering very soon!
Brian on 20/02/2023
Always very helpful and professional
Nick on 17/02/2023
Alex has been absolutely superb in his responses. Cannot recommend highly enough.
Nigel on 17/02/2023
I’m getting really helpful advice off Alex.
Phil on 17/02/2023
Very concise and prompt reply
Nigel on 17/02/2023
As always, very helpful
Tim on 17/02/2023
I keep repeating this because it’s absolutely true. I always receive good sound advice from FLO (in this instance, Alex), from double checking my equipment of what I have to providing links to the correct items required. Absolutely thorough, thank you all.
Richard on 17/02/2023
Reply was great and gave me a lot to think about in a good way. Was very informative. Really happy
Ian on 16/02/2023
Extremely fast and helpful advice
Carl on 16/02/2023
Very helpful staff
Sean on 16/02/2023
Good clear advice. Thank you.
Simon on 16/02/2023
Fantastic customer service from Ann. Top notch.
Scott on 16/02/2023
That was very quick, thanks!
Jose on 16/02/2023
Thank you for your time. The information is very useful.
Alex on 16/02/2023
Thanks. That’s exactly what I needed to know.
Julian on 15/02/2023
Quick responsive advice from the team really couldn’t ask for more 10/10
Tim on 15/02/2023
Thank you so much for your very detailed response! I really appreciate it
Michelle on 15/02/2023
Fantastic help as always thanks Alex
Jamie on 15/02/2023
Very helpful people
Sean on 15/02/2023
Many thanks
Trevor on 15/02/2023
Alex has been very helpful answering lots of my newbie question.Very happy to place an order and return as i progress in this hobby. Many thanksRob
Rob on 15/02/2023
Thank you, very helpful.
Richard on 15/02/2023
Great support, many thanks!
Daiyaan on 15/02/2023
Answered my question comprehensively, resulting in me making a couple of small purchases from the company. Nothing less than I’d expected from my previous dealings. Brilliant service.
David on 15/02/2023
Very hnowledgeable & helpful.
Andy on 15/02/2023
Cheers Alex , just ordered it finally
John on 15/02/2023
I had an issue with my mount which was still under warranty. The FLO team acted in a highly professional and friendly way to resolve the problem and I am now awaiting a new mount. Well done all. Erik Thomas.
Erik on 15/02/2023
Responsive service. Good advice and links to further resources, including a video review. Can't complain about that!
Rovin on 15/02/2023
Prompt helpful response, thank you.
Richard on 15/02/2023
great support
Pacey on 15/02/2023
fast resp!!!!! good services
Paolo on 15/02/2023
Thanks for that. Will keep an eye out.
Jamie on 14/02/2023
Thank you so much for your help far beyond normal impeccable service
Tyrone on 14/02/2023
Many thanks for your prompt reply. As I suspected ! Thanks also for sending the eye pieces and finder which arrived safely todayKind regards, Nick Timson
Nick on 14/02/2023
Excellent
Rich on 14/02/2023
many thanks chris best wishes to all at FLOJOHN SOUTH WALES
John on 14/02/2023
Very fast and proffesional response.
Nino on 14/02/2023
Great customer service and attention to detail when answering my questions.I would like to praise Alex on his service.ThanksChristian
Christian on 14/02/2023
Quick, simple, and straight to the point reply.
Anonymous on 13/02/2023
I was just looking for a "yeah, that'll probably be ok" response, to get the level of detail I did is remarkable!
Matthew on 13/02/2023
Great Customer Service! Thanks for the quick reply.
Dom on 13/02/2023
Great, well informed reply.Thanks ian.
Pat on 13/02/2023
Thanks a bunch Grant! Prompt response to my question.
Mike on 13/02/2023
Helpful and informative as always
Julie on 13/02/2023
Questions were answered promptly and responses were very helpful.
Joe on 13/02/2023
FLO helpful as always!
Leticia on 13/02/2023
Thanks for your help, I'll order it in a minute
John on 13/02/2023
Great
Shimon on 13/02/2023
Thanks
William on 12/02/2023
Quick and informative response to a return issue that was because of import duty not due to any problem with the item.
Carol on 12/02/2023
Good evening, I am dissatisfied because it was not what I asked for.
Carlos on 10/02/2023
We are baffled by this one. Carlos ordered an item (without contacting us beforehand). Then, after we dispatched his order, he emailed us because he noticed he had ordered the wrong item. We had no way of knowing this. We dispatched only what was ordered.
FLO Response
Amazing. This was my first time and it wont be the last.
Ali on 10/02/2023
Service is always excellent. Goods have already arrived I believe.Great stuff.
David on 10/02/2023
Alex is very helpful and attentive in resolving my issue
Tim on 10/02/2023
Quick reply and question answered - very happy
Dave on 10/02/2023
Quick response with explanation.
Dom on 10/02/2023
Really detailed answer to my question with some great recommendations.
Stuart on 10/02/2023
Great yeah that's what I needed, thanks Dave much appreciated. You should have received the order now Thanks. Like I said I don't know which one is broken so it's easier to replace both, and now I know what they are both named . J Brick.
John on 10/02/2023
Very good and fast responses to queries. Definitely a first port of call ! Well done Chris and thank you. RP
Ronald on 10/02/2023
You are willing to help me
Alex on 09/02/2023
Dave was a great help and we managed to get my ASIair plus up and running again
Max on 09/02/2023
I can't fault anything about FLO. I asked a question and the reply was, well , awesome. No hard sell, just here's what we have, and some excellent tips and information.
Neil on 09/02/2023
The help and support as a first time astro buyer has been excellent.This was not the only company I approached requesting info. However, their (FLO) email responses was detailed and informative, showing that they had fully read and understood my requests..
Ian on 09/02/2023
Absolutely fantastic response. Extremely comprehensive. I really appreciate it
Mark on 09/02/2023
Very helpful support and knowledge of the product to enable me to buy the right item. Thank you
Lesley on 09/02/2023
Gave us a pointer, even if it does not help, he tried to help the best the could.
Mauro on 09/02/2023
Thank you Alex for the fast reply.Regards,Peter.
Peter on 08/02/2023
Thanks, for the great reply and support.I find always best to ask a question before ordering. It is actually tempting to order both to be honest with the Rigel for my 9.25in OTA.
Robert on 08/02/2023
Thank you
Marcia on 08/02/2023
Always first class service from FLO. Prompt reply.
Christian on 08/02/2023
A very helpful and detailed reply — much more than expected and certainly more than is the norm these days. Thank you, Chris, and it will certainly help with decision making. RP.
Ronald on 08/02/2023
Clear, concise and to the point
Jose on 08/02/2023
Grant deserves the biggest pay raise in the world.
Daniel on 07/02/2023
Great customer service.
Mike on 07/02/2023
Wonderful.
Milan on 07/02/2023
Hello,The answer to my question came very quickly and after taking some measurements I will soon place an order.The reply was detailed and it made an easy decision as to what to buy.Thank you
Carol on 07/02/2023
You said “As you say, there are some great large-capacity options around if you are willing to do a little DIY work to adapt them”. That’s not very amusing in the light of my DIY work on the cable you sent me.With a suitable cable, the new generation of large capacity LiFePO4 batteries require no DIY work to use them.
Andy on 07/02/2023
We aren't sure why you are unhappy with our response here Andy - you purchase a cable designed for standard M8 posts typically seen on bench power supplies like the ones we sell, you wanted to use it on a large battery which meant our cable wasn't suitable but rather than contact us and ask for a return at which point we would have offered to replace the cable with one custom made for your requirements free of charge you had a go at modifying it yourself and were not happy with the end result.
FLO Response
Thank you, Ian, for a straight forward and clear response
Colin on 07/02/2023
Thank you very much for your reply and researching this for me
Anthony on 07/02/2023
Thank you for trying to locate and supply these adapters.
Vicky on 07/02/2023
Thank you for the clarification!
Pierre on 07/02/2023
Thank you Ian for the excellent reply to my question.
Richard on 06/02/2023
Very detailed and quick reply thanks!
Graham on 06/02/2023
Thanks for the fast respond
Philippe on 06/02/2023
Not the answer I was hoping for but suitably quick and said what needed to be said!
Graeme on 06/02/2023
Swift and knowledgeable response. 10/10 as always from FLO.
Greg on 06/02/2023
Really fast to answer any question and query i feel confident whenever i purchase from FLO
Victor on 06/02/2023
Thanks for the prompt answer. Regards Dave.
Dave on 06/02/2023
excellent thanks
Bob on 06/02/2023
Thanks for your quick response and helpful advice. Just placed my order.
Darren on 06/02/2023
Answered the question I asked and replied very quickly thank you Ian
Scott on 06/02/2023
Thanks for your help, on Saturday when I was at AstroFest
Corin on 06/02/2023
Very sincere, honest and prompt
Steve on 04/02/2023
Prompt and to the point.Thanks
Tim on 03/02/2023
Thanks Alex
Philip on 03/02/2023
Very fast service!
Daniel on 03/02/2023
Thanks for the prompt reply
Francis on 02/02/2023
Great service from the team, helpful and good feedback
Les on 02/02/2023
VERY VERY FAST accurate courteous response!!!We amateur astronomers get antsy when we think we need or want something. I appreciated the speed of your response =)Here's to clear skies!
Libby on 02/02/2023
thank you Alex - very knowledgeable and provided me with the solution to my problem
Mbrooke on 02/02/2023
Thanks Grant, Really helpful.
Francis on 02/02/2023
Excellent advice and customer service as usual
Chris on 01/02/2023
Thanks so much for the swift and really helpful response, really appreciate it!
Lindsay on 01/02/2023
Reply almost within the hour! As usual a succinct and to-the-point answer. Thanks - most helpful.
Ken on 01/02/2023
Chris from FLO has responded in exemplary fashion. Thank you very much.
Ian on 01/02/2023
Amazing, I had barely sat down when the email pinged and I had a reply. Thank you. will put an order in soon.
Simon on 01/02/2023
Chris was very responsive to all my questions and helped me a lot. Excellent service.
William on 01/02/2023
Brilliant service as usual.
Michelle on 01/02/2023
Great advice from Alex! Now I might have the chance to take a photo of the Green Comet!Thank you Alex!
Jari on 01/02/2023
Fast and very helpful
Philip on 01/02/2023
Fast and helpful
Philip on 01/02/2023
Thank you
Philip on 01/02/2023
Very prompt and helpful reply
David on 01/02/2023
Great help here went out the way to resolve the issue
Les on 01/02/2023
Thanks for the prompt reply
Steve on 01/02/2023
Prompt, polite and helpful response from FLO as usual.
Michelle on 01/02/2023
Great reply plenty of help, with helping to solve the issue
Les on 31/01/2023
Chris was very helpful and explained alot
Bryan on 31/01/2023
Great personal service!
Daniel on 31/01/2023
Very helpful reply to my query on the best binoculars to use.
Alan on 31/01/2023
Really fast and helpful response.
Philip on 31/01/2023
Quick response
Martin on 31/01/2023
very helpful thank you
Karan on 31/01/2023
Quick and informative answer.Advice req for new RDF for one I broke accidentally. Great advice and recommended a independently reviewed product. Thank you FLO d ChrisIan
Ian on 31/01/2023
Many thanks!
Chris on 31/01/2023
Excellent reply, could easily have got two more sales but gave the best possible options.Thank you Alex and FLO
Steve on 31/01/2023
I cannot thank Chris enough for his help over the past week in helping me get the right equipment in place for imaging smaller DSO's.
Greg on 31/01/2023
Thanks for this very thorough reply. The specific advice and links to online resources have helped me chose what I needed with much more confidence. Thank you!
Chris on 30/01/2023
Rapid positive response, as usual
Stephen on 30/01/2023
Awesome Team! I am in the USA and wish I had found First Light sooner! Thank you all!
John on 30/01/2023
The ability to ask questions and receive sensible advice is extremely welcome and rare.
Andrew on 30/01/2023
:)
Gunder on 30/01/2023
Thanks for the info. Now I know it is ok to purchase.
Michael on 30/01/2023
The response to my query was very speedy and professional. Communication from FLO staff was polite and informative and I wish more companies would take a leaf out of FLO's book.Erik
Erik on 30/01/2023
Super prompt service
Stuart on 30/01/2023
Thank you, Steve!!!
Levent on 30/01/2023
Fantastic customer service, as always!!!!
Mark on 30/01/2023
really responsive and great support
Theo on 27/01/2023
Thanks Alex! Looking forward to my astro journey, thanks for the tips!
Prashant on 27/01/2023
Gave me a plethora of ideas so i could work something out!
Nathan on 27/01/2023
The most helpful company i have dealt with.Above and beyondThank you
Philip on 27/01/2023
Very helpful. I've also replied to Chris directly.
Gary on 27/01/2023
I sent an Email and received a response in a matter of hours. Dave followed up immediately and I have now received notification that the order has been sent out today from the warehouse.
Sue on 27/01/2023
Very good support
Iain on 27/01/2023
Outstanding response, very helpful!
Dave on 27/01/2023
Thank You....Have a great day !...Good Job.
Rick on 26/01/2023
Thanks for the reply. I'll get the tripod ordered!
Michael on 26/01/2023
Thank you very much for your support in this matter. :)Best Regards, Mike
Mikael on 26/01/2023
Just first class in every way possible
Gary on 26/01/2023
I do have a question. I just purchased a pair of Fuji TS1440 Image stabilizing Binoculars.What kind of accessories can I get for them?ThanksSal
Sal on 26/01/2023
As usual, thorough and very helpful. A pleasure to deal with FLO.
Ken on 26/01/2023
Excellent support
Mark on 26/01/2023
With much patience, and explains all the options to make an informed decision
William on 26/01/2023
Quick and complete response!Great service.
Dave on 25/01/2023
Great service, really quick response. Thanks so much!
Thurstan on 25/01/2023
Many thanks Chris. I shall start saving up for the L-Pro and L-Enhance options
Gary on 25/01/2023
Brilliant
John on 25/01/2023
Very informative, friendly advice. Thank you.
Joshua on 25/01/2023
Hi and thanks!The adapter I want to switch for seem to be out of order right now, when do you expect it back?Regards, Mikael
Mikael on 25/01/2023
Thanks for your help
Rob on 25/01/2023
Thanks Chris - excellent info.
James on 25/01/2023
It is fantastic to have such a quick and authorative response to a query. It can be difficult to navigate opinion especially when starting out.
Alan on 25/01/2023
thank you VERY much no worries!
Thomas on 25/01/2023
Thanks for the great support.
Charles on 24/01/2023
Superquick answers as usual :)
Gunder on 24/01/2023
Thanks. Could you please contact me when you are able to accept orders.Alan
Alan on 24/01/2023
Excellent service as usual
Paul on 24/01/2023
Thanks Alex for letting me know all items are back with you safely. Many thanks again for your and all the FLO team's understanding with the matter.Kind regards to allKim
Kim on 24/01/2023
Chris was most informative and helpful.Thank you!
Barry on 24/01/2023
Thank you for the wonderful customer service!!
Robert on 24/01/2023
Quick response and query resolved. Thans.
Davy on 24/01/2023
Thanks
Maurice on 24/01/2023
Spot on. Appreciate the advice which seems very sound. Thanks
Phil on 24/01/2023
Succinct and to the point, a really helpful answer. FLO always helpful. Thanks.
Ken on 24/01/2023
Very prompt response, thanks heaps!
Roger on 24/01/2023
I am very grateful for you sorting out the problems, which were not of your making, on my order.
Michael on 23/01/2023
Quick and informative
Damien on 23/01/2023
Thanks Grant - I will give it a go.Peter
Peter on 23/01/2023
On reflection, I found the email somewhat condescending, so to that end, I’m going to keep the offending Barlow as I reminder should I think of buying anything else from FLO!
Derek on 23/01/2023
You may have misunderstood or misread our email - we explained that we could not find an order that matches your email address.
FLO Response
Very quick replies to my e-mails.
Colin on 23/01/2023
If I order, how long do you estimate?
Malcolm on 23/01/2023
Fantastic help: very quick response and so clear and helpful. Thank you.
Michelle on 23/01/2023
Very helpful and quick reply
Derek on 23/01/2023
Maybe you could share the answer on your warranty page.
Ian on 22/01/2023
Ian asked if manufacturer warranties are transferable from the first owner. Unfortunately, they are not. We are not aware of any manufacturer that provides a warranty for a product purchased secondhand.
FLO Response
Awesome as always
Benji on 21/01/2023
Quick response. Understanding and helpful reply. Nthank you!
Ronnie on 20/01/2023
Thanks for the nice reply and for your good wishes.Kim
Kim on 20/01/2023
Very helpful thank you
Glyn on 20/01/2023
Lightening fast response & parts ordered, very pleased, thank you
Gary on 20/01/2023
Great regards
Jason on 20/01/2023
Thanks for great advice and follow up
Peter on 20/01/2023
Always appreciate your prompt, informative & individualised help.Thank you
Nic on 20/01/2023
Got straight to the issue and answered my question throughly
Rhodri on 20/01/2023
Thank you very much for a very detailed and informativ reply to my questions. This helped me decide on what to purchase for my father's birthday. I'm positive we'll be returning customers :)Have a nice day!
Thomas on 19/01/2023
Very helpful with excellent advice. Above and beyond the standard service.
Adam on 19/01/2023
I made an error on my pa -pal account. thank you for your quick reply to my email. John Graver.
John on 19/01/2023
very good reply, i know what you mean about personal choice, maybe should go for fixed hyperions with fine tuning rings. thanks Grant. Dave.
David on 19/01/2023
Top service!
Chris on 19/01/2023
Very prompt response and answered all my questions.
Peter on 19/01/2023
As usual, helpful and to the point, and a quick reply. A great team!
Ken on 19/01/2023
First class service!
Charles on 19/01/2023
Thank you
Donald on 19/01/2023
Grant was very helpful and knowledgeable with regard to setting me up with some equipment.
Philip on 19/01/2023
It’s the Royal Mails fault!
Derek on 19/01/2023
Grant from FLO is certainly knowledgeable. He offers me two workable alternatives to the problem I am having.
Kin on 19/01/2023
Thanks Alex for the shipping suggestions/info Kim
Kim on 19/01/2023
Perfect reply and explanation. Exactly the level of detail i was looking for, thank you!
Brian on 18/01/2023
Incredible service
Håkon on 18/01/2023
Very helpful, quick response. Thanks!
Mike on 18/01/2023
All my answers were met! I was just wondering but I’ve seen the part where I put the batteries! Thank you so much I will indeed look for a charger that fits those specs, I just didn’t want to burn out the mount!! Thank you so much!!!
Edward on 18/01/2023
Hi,I am very happy with the service provided.I am very pleased with the quick response and good advice from Alex especially !ThanksDimitre
Dimitre on 18/01/2023
Thank you for your consideration and good wishes.Kim
Kim on 18/01/2023
Quick and very detailed response, extremely helpful. I took his advice and decided to place the order on the same day!
Christian on 18/01/2023
Great service
Shaun on 18/01/2023
Best customer relations about
Bob on 18/01/2023
Thank you for Grant
Gordon on 18/01/2023
Very responsive
Paul on 18/01/2023
Hrea
Jake on 18/01/2023
Thanks to Ann for a prompt response.
Keith on 18/01/2023
Good Job...THANK's
Rick on 18/01/2023
Excellent service. All replies are prompt and always good sound advice.
Stephen on 17/01/2023
FLO is great about answering customer questions very quickly. We appreciate this immensely. Thank you!
George on 17/01/2023
Excellent.
Lisa on 17/01/2023
Thanks Chris, kind of got to the same position myself but good to get a 2nd (expert) opinion. Order placed. Thanks again Andy
Andy on 17/01/2023
Thank you for the education on eyepiece.The email was comprehensive and I am rest assured my telescope is perfect for my needs
Collins on 17/01/2023
Thanks for accommodating my request!
Eric on 16/01/2023
Can't find fault with anything, great value, first class service from start to finish. Helpful, knowledgeable, and unlike some, they will definitely not sell you something that you really don't need . I stick with them as i know that I'm in very safe hands.
Nick on 16/01/2023
Steve is just what the doctor ordered when you encounter an issue. A+++
Ian on 16/01/2023
Very polite and courteous.
Ian on 16/01/2023
Speedy concise reply
Ian on 16/01/2023
Very clear, Thanks
Renzo on 16/01/2023
Excellent answer with clarity and very informative. Answered my query perfectly.
Adam on 16/01/2023
Speedy and professional response. A++
Ian on 16/01/2023
Thank you good reply.
田代 on 16/01/2023
Thanks for your reply
Steve on 16/01/2023
Very helpful and knowledgable.
Neil on 15/01/2023
Thank you very much for the advice. I will let you know how I get on! I would just say that a less minimal set of assembly instructions might have kept me from making this mistake…
George on 13/01/2023
The helpline staff have all been reponsive to my technical queries.
Rob on 13/01/2023
quick, precise,
Andi on 13/01/2023
Thank you very much Alan
Alan on 13/01/2023
Thanks for clarification. Awaiting delivery!
Andreas on 13/01/2023
Extremely helpfull.
Grant on 12/01/2023
Perfect customer support!! Great thanks for the entire team
Robert on 12/01/2023
I found Chis to be very attentive and helpful.
Ian on 12/01/2023
As always, a quick and knowledgeable response from the FLO team. Thanks to Dave.
Greg on 12/01/2023
The support has been excellent. I'm delighted to have purchased from you.
Alasdair on 12/01/2023
Many thanks
Darrel on 12/01/2023
Answered my question perfectly., ThankyouClive
Clive on 12/01/2023
Very prompt response and useful information
Stephen on 12/01/2023
Thanks Dave, information much appreciated! Greg
Greg on 12/01/2023
Prompt and informative!
Bucsela on 11/01/2023
Many thanks for your help
Les on 11/01/2023
Excellent support
Roger on 10/01/2023
Polite, enthusiastic & knowledgeable.
Steve on 10/01/2023
Great advice from Chris. Very knowledgeable.
Simon on 10/01/2023
Thanks for your reply, it was useful
John on 10/01/2023
Many thanks for your speedy and detailed reply.
Paul on 10/01/2023
Thanks Chris
Rob on 10/01/2023
Fantastic service, as always. Alex has been outstanding and I can’t thank him and FLO enough.In particular, he could have recommended the SkyHunter (which was in stock) but was clear in saying the SA GTi would be better for my needs, even though it’s not currently in stock
James on 10/01/2023
Chris was really helpful with the advice he gave me on eyepieces.
Max on 10/01/2023
A great service. A clearly very knowledgeable bunch of folk. It was also good to have a consistent contact, my email contact was someone called Alex, who answered all my questions with a great deal of detail, for about a month before I decided to take the plunge and order my scope and all its peripherals. So it would be nice to be able to talk to somebody on the phone, I feel their service has been top notch for an online service.
Peter on 09/01/2023
Thanks, I look forward to hearing from you soon
John on 09/01/2023
Fantastic support from Chris and everyone at FLO. I wouldn't buy astrophotography gear from anywhere else! Thank you so much
Karen on 09/01/2023
Great reply
Dave on 09/01/2023
Thanks
Keith on 09/01/2023
Thanks a lot.Karl-Heinz
Karl-Heinz on 09/01/2023
Proffessional as always.
Andrzej on 09/01/2023
Outstanding!
Adrian on 07/01/2023
Thanks for the update, much appreciated!
Sally on 07/01/2023
Good and sound advice as always!
Ian on 06/01/2023
Awesome Chris!
Phil on 06/01/2023
Okay, thank you, no clears Skys so not missing much
Mike on 06/01/2023
Excellent help and advice many thanks
Peter on 06/01/2023
Extremely helpful!
Anthony on 06/01/2023
SynScan WiFi Adapter advice ...Dave that is fantastic information, thank you so much, I was not sure if the device was awaiting an IOS firmware update to rectify a shortfall. This is brilliant .... now to strip the remote observatory down and try a different approach ... ie remoting from the hot tub. But I think the missus would let me buy another scope before the hot tub !!!Steve
Stephen on 06/01/2023
Very fast response and answered the query really well.
Peter on 06/01/2023
Absolutely top notch help from the staff at first light optics. They guided me with my first telescope. Would strongly recommend them.
Carl on 06/01/2023
Thank you Dave for super quick response!Javier
Javier on 06/01/2023
Hi Alex, Thank you for the information, that is brilliant it really helps. Great Service thank you once again.Regards Grahame.
Graham on 06/01/2023
Awesome support! Thanks FLO!
Axel on 06/01/2023
Top class many thanks Tom
Tom on 05/01/2023
Prompt and helpful, as usual
Bucsela on 05/01/2023
Thank you, that is very helpful.
Louay on 05/01/2023
Excellent, thanks for that information. I have to admit that writing on a website and updating it is something that a lot of companies are not good at, particularly astronomical equipment manufacturers, its an ecology that definitely needs people like your group to thrive.
Terry on 05/01/2023
Stellar!
Adrian on 05/01/2023
Very polite and helpful.
Brian on 05/01/2023
Ok thanks for your help with this
John on 05/01/2023
Thanks just a good quick reply,do you know when back in stock please ChrisCheers John
John on 05/01/2023
thank you. have a good day.
Lee on 05/01/2023
Good all round egg!Cheers Grant,Phil
Phil on 05/01/2023
Quick positive response
Ian on 05/01/2023
Excellent support as always
Roger on 04/01/2023
First Light Optics have always been very helpful and always sorted out issues to my satisfaction. I am happy to say they are a supplier of excellent customer service!
Simon on 04/01/2023
A very courteous and professional response to my enquiry from Ann. Definitely an asset to the company.
Ian on 04/01/2023
Cheers Grant!Phil
Phil on 04/01/2023
Super quick thanks
Kevin on 04/01/2023
Quick and to the point answer, Thanks !
Gunder on 04/01/2023
Great speedy reply to my question. Excellent customer service
Stew on 04/01/2023
Simply outstanding!
Adrian on 04/01/2023
That's great, very helpful and speedy response!
Andrew on 04/01/2023
Chris from FLO is a dedicated and passionate individual, always putting the time and effort to give solutions to any query a customer might have
George on 04/01/2023
Excellent help- especially for someone just starting out
Roger on 04/01/2023
Thank you , great advice ,will consider then make my choice.
Louay on 04/01/2023
Thanks Bag ordered
Tim on 03/01/2023
Fantastic response, loads of detail, and a helpful tool as well! Thank you so much :)
Mark on 03/01/2023
Thanks for such a quick response.
Alasdair on 03/01/2023
Always there to assist us in the most professional manner; thanks!
Victor on 03/01/2023
Thank you
Robert on 03/01/2023
thank you
Harout on 03/01/2023
Very helpful
Roger on 03/01/2023
Great I will do eventually business with your company
Roberto on 03/01/2023
Super excellent
Joseph on 03/01/2023
As always really helpful and quick to reply.
Simon on 03/01/2023
thank you very much for your kindness
Alper on 03/01/2023
Always reliable
Martin on 03/01/2023
Do you sell GSO 6" F/5 Newtonian Telescope
Srijeet on 03/01/2023
Thanks very much for the response! Good luck in finding another detailed source for cloud info, and a Happy New Year to you and yours! I love and depend on your app!
Ray on 03/01/2023
Cannot say enough good things about first light optics. Superb service from start to finish.
Nick on 03/01/2023
thanks for your speedy reply :)
Steve on 03/01/2023
Quick response and friendly.
Nicky on 03/01/2023
Always know that I'm in safe hands with first light optics. Totally reliable and professional!