I've contacted FLO and within a very short period of time they could assist me through my issues. To begin with, I've lost my old cylinder coupling shaft that connects the motorized part of the focuser with the Crayford focuser of the scope. I found FLO by researching and googling around and thankfully they were really fast to help me out by having their machinist create a new coupler. WIthin less than a week I finally got my coupling shaft through DHL in my mailbox despite that I live in US. Thank you FLO and thank you Grant for helping me out so quick!