Very fast response and repair. Thanks to all at FLO very professional

Excellent service, cost was as estimate and repair was completed within a week including postage time. Communication was ongoing throughout updating on progress and dispatch. Just as it should be..... Great. .

The service was first class. The staff did their best to find a replacement, which they did.
However, the outside diameter of the replacement thumbscrews' thread was 0.5mm too small. I shall continue my search.

Very good and helpful customer service

I've contacted FLO and within a very short period of time they could assist me through my issues. To begin with, I've lost my old cylinder coupling shaft that connects the motorized part of the focuser with the Crayford focuser of the scope. I found FLO by researching and googling around and thankfully they were really fast to help me out by having their machinist create a new coupler. WIthin less than a week I finally got my coupling shaft through DHL in my mailbox despite that I live in US. Thank you FLO and thank you Grant for helping me out so quick!