We are grateful for customer feedback because it helps us to improve.
The comments and satisfaction ratings below are genuine and are updated regularly.
View feedback from earlier years:
95.46% 3.38% 1.16%
Thanks Chris brilliant advice
Michael on 19/10/2023
Great service
Jay on 19/10/2023
Excellent detail, thank you Alex
Anthony on 19/10/2023
Fast responses and very informative.
Mark on 19/10/2023
Superb info-filled help, thank-you
James on 18/10/2023
As per every other message received from Chris... A first class service A+++++ thanks. Russ
Russ on 18/10/2023
New V5 Synscan handset arrived and tried this afternoon. Working as direct replacement for old original part in the Pro update kit, as you said it would. I note the 12v power input socket to HC, I assume, is a different connector from the original but as only needed for software updates I have no expectations to need to use it. Thanks for excellent service.
Dave on 18/10/2023
Chris has been exceptional in helping me set my astronomy journey. Thanks again for your tireless support.
Mike on 18/10/2023
Grant is a steely-eyed investigator.
John on 18/10/2023
Thanks for your help Grant, much appreciated.
John on 18/10/2023
Alex gave a very detailed reply to the query I had about CCD suitability and back focus for an LX850 14" ACF. He gave me great leads to investigate my options before puchase. Thanks Alex.
Malcolm on 18/10/2023
Quick response.Thank you
Jamie on 18/10/2023
Follow up email sent
Mark on 18/10/2023
Unfortunately, we do not know a telescope that matches Mark's requirements, at the required price, that is also suitable for airline travel.
FLO Response
Ganz lieben Dank nochmal an das gesamte FIRSTLIGHTOPTICS-Team für die freundliche, schnelle und zufriedenstellende Antwort auf meine technische Frage zu dem Fernglas GPO Passion ED 8x42! Ich verlasse mich jetzt auf eure gute Recherche über das GPO Passion ED und freue mich.Ich besitze das Fernglas seit kurzem, habe es mir hauptsächlich für die Vogelbeobachtung zugelegt und bin absolut begeistert. Kaum wahrnehmbare chromatische Aberrationen, top Sehfeld, Schärfe, Kontrast, Farben, Verarbeitung.
Peter on 17/10/2023
I’m new to stargazing so best way is to ask for help and suggestions, very helpful advice from FLO ⭐️⭐️⭐️⭐️⭐️ Thanks very much.
Lukasz on 17/10/2023
Thanks again Alex for your detailed reply. First class service. Ian
Ian on 17/10/2023
Chris was as always and with one I have had contact with at flo extremely helpfull
Derry on 16/10/2023
Thanks Grant will defo get back if the issue still happens
Kev on 16/10/2023
Thanks for the clarification for the datum of the 55mm separation to the sensor. I will re-do my imaging train and see what spacers I have, after which I will be pleased to send you a photo of the set-up. I think it would be useful to refer to the measurement datum on the data sheet for the coma corrector.Many thanks,Ian
Ian on 16/10/2023
FLO are usually good and as such used you for several purchases.Just disappointing that the original case was damaged.
Gerry on 16/10/2023
Very quick response
Lewis on 16/10/2023
Feedback from Alex worked great! Was able to create an account over at FLO thanks to his help
Henrique on 16/10/2023
Thanks to Alex
John on 14/10/2023
Very knowledgeable & very helpful- great combination !!
Rob on 13/10/2023
Chris is very good very helpful and prompt responses
Sarah on 13/10/2023
Quick and informative response.
Keith on 13/10/2023
It’s the best online support I have experienced Especially, the support I have had from Chris. I would want to shop anywhere else for my gear
David on 13/10/2023
Quick efficient response and question answered first time!
Steve on 12/10/2023
Always goes the extra mile to both educate and sell products.
Christian on 12/10/2023
very helpful. well done.
David on 11/10/2023
Excellent information! Thank you!
Ellyn on 11/10/2023
I always appreciate your prompt responses to my questions.
Lynn on 11/10/2023
Very helpful and friendly
Alex on 11/10/2023
Great support
Simon on 11/10/2023
Really excellent and useful information
Greg on 11/10/2023
Brilliant thank you
Christopher on 11/10/2023
Quick and polite response.
Doug on 10/10/2023
Wonderful people
Konstantin on 10/10/2023
Thanks for sorting out the issue with the scope
Sean on 10/10/2023
Service with a smile, everytime!
John on 10/10/2023
Many thanks Alex. Will look at what you have advised and try to make a decision.
James on 10/10/2023
Very satisfied with the replies to my questionsI have always found FLO ahead of the game where my lack of knowledge needs improvement and pointing me in the right directions for my continued eenjoyment of astro imaging
Steve on 10/10/2023
Very good service from Grant very helpful
Sergio on 10/10/2023
Thankyou. Nice and polite response to my daft question.
Katherine on 10/10/2023
Hi Steve, Thank you very much indeed in replacing my cable, great service from FLO. I'll be buying my guide scope from FLO in the near future
Gary on 10/10/2023
Very helpful. Gave me a lot to consider thankyou very much!
Sam on 09/10/2023
Excellent helpful advice as usual
Faith on 09/10/2023
Fast prompt positive solving
Mihai on 09/10/2023
Excellent, as always. Thank you.
John on 09/10/2023
Fast response and useful recommendations.
Jay on 09/10/2023
Really quick answer!
Tony on 09/10/2023
Helpful
Alex on 09/10/2023
Precisely answered
Ian on 09/10/2023
Excellent
Ian on 09/10/2023
Very helpful.
Michael on 08/10/2023
Excellent help in every way
Sergio on 06/10/2023
Excellent advice as always.
Katherine on 06/10/2023
FLO is the best
Marco on 06/10/2023
thanks
Stuart on 06/10/2023
Super fast reply and efficient. Multiple options given. A*
Christian on 06/10/2023
Thank you for your speedy help! I have put in an order.
Fi on 06/10/2023
Fantastic super quick response provided a solution with a web link thanks Alex
Kevin on 06/10/2023
FLO has a great reputation. I sure wish it was here in the USA as well.
Michael on 05/10/2023
Brilliant service
Paul on 05/10/2023
Thanks for replying in detail with everything I needed to know. Absolutely above and beyond assistance.
Ian on 05/10/2023
Wonderful service, Alex has been really helpful and understanding. The advice and information is spot on, as is the care put into the products. I'm very happy.
James on 05/10/2023
Prompt response with regards to advice via email - thank you Dave.
Kathy on 05/10/2023
Excellent fast response and advise
Mike on 05/10/2023
Dave, I really need a complete of assembly instructions, starting from square 1. I watched an nboxing vido on YouTube, which rushed through much too fast to be any use, but started with the asembler throwing a separate A4 booklet to one side: I did not receive such a booklet.
Nigel on 05/10/2023
Very quick reply. Thanks. I'm going to order the recommended part.
Malcolm on 05/10/2023
Thank you for sorting this out.Looking forward to getting the telescope in my hands soon.Tim
Tim on 04/10/2023
Thanks for the help
Ruby on 04/10/2023
A good response, way better than the vast majority of dealers would bother with these days. Most of them are a waste of time. Either they can't be bothered or they lack technical knowledge.
Ruby on 04/10/2023
A fast detailed response to my enquiry. Perfect!
Ian on 04/10/2023
Excellent support thank you
Paul on 04/10/2023
excellent
Philippe on 03/10/2023
Great help chris as always
Jonathan on 03/10/2023
Efficient
Christian on 03/10/2023
To the point...thanks a lot dear Grant.
Said on 02/10/2023
A really quick and comprehensive response, thanks very much!
John on 02/10/2023
What a wealth of information! Very helpful.
James on 02/10/2023
OK, I now need to decide on how much to spend vs what result I will get as a rank amateur astronomer. I do not know whether to spend extra money on an EQ3 tripod and motor drive, or ignore the possibility of astro-photography and simply buy a 150mm telescope as opposed to a 90mm or 130mm. I had a 90mm on order from Temu for a mere £44.48, but read some reviews and decided to cancel that. Perhaps I should buy a Sky-Watcher Explorer 130 with mount and forget about astrophotography.
Nigel on 02/10/2023
Great advice and very responsive
David on 02/10/2023
Alex answered my query and accepted my suggested amendment to the FLO website regarding the fitting of the WO adapter (does not fit Nikon Z mounts). Replied within 30 minutes of the office reopening too - excellent.
Michael on 02/10/2023
Thank you!
Joakim on 02/10/2023
Thank you, Chris. I'm moving house soon, but now I understand I may get a Seestar to complement my refractor. Lynda
Lynda on 02/10/2023
Exactly the help I needed.
Neil on 02/10/2023
Quick answer with what I needed to know.
Joe on 02/10/2023
Thank you, Chris, for answering all my questions & helping me decide before purchasing. I really appreciate it!
Nada on 29/09/2023
Great help
Piers on 29/09/2023
Thanks. Advice noted
Jonathan on 29/09/2023
Prompt response with a workable solution to my problem
Alan on 29/09/2023
I’ll look at these asap
Geoffrey on 28/09/2023
Above and beyond thank you alex great suggestions
Peter on 28/09/2023
Chris went above and beyond to solve my problem
Linda on 27/09/2023
Fast and completely responsive.
Ray on 27/09/2023
Thanks for your help Alex. Much appreciated. I rhink I will look to purchase the Nevada if you have in stock.Regards Dale
Dale on 27/09/2023
Very quick responce
David on 27/09/2023
Great stuff aa always
Marc on 27/09/2023
As always, very helpful.Thanks.
John on 27/09/2023
Very quick and concise response
Shaw on 27/09/2023
I always found FLO very helpful.
Simon on 27/09/2023
Excellent support again from Alex. What an employee..BrKenneth
Kenneth on 27/09/2023
A big thank you to FLO and Alex for for all the support and knowledgeable information A credit to you all Kind regards Mike
Mike on 27/09/2023
Excellent company to work with
David on 27/09/2023
Thanks Alex. I will work through your suggestions and get back to you.Kind regards Dale
Dale on 26/09/2023
Perferct Service and quick reply.Go Alex!:-)Kenneth
Kenneth on 26/09/2023
Really helpful, appreciate it
Nada on 26/09/2023
Your customer service is first rate. Queries are answered very quickly with the information asked for, whether be advice or product suggestion.My "goto" company for anything "astro"
Bob on 26/09/2023
Quick detailed response, Thanks
Peter on 26/09/2023
ThanksNow to work on the "other-half" so I get her permission!John
John on 26/09/2023
Thanks Alex
Pieter on 26/09/2023
Great support and advice from Chris at FLO and very happy to order from them
Chris on 26/09/2023
Very helpful.
Philip on 26/09/2023
Chris is just fantastic, he has helped me out with giving me surgestions on purchases that would suit me as a novice . I am happy with the scope that I have and all of the communication that I have promptly received from Chris. First class service from FLO Thanks Russ
Russ on 26/09/2023
Thanks to Ann - great service.
Ben on 26/09/2023
Excellent help given
Alan on 25/09/2023
Very prompt response and answered all my queries.Thank you
Carol on 25/09/2023
Thank you very much for another great reply!
Andreas on 25/09/2023
Hello AlexMany thanks for your confirmation of Powermate 1.25" T-Adaptor compatibility with my telescope and OAG.Your additional information also useful.I placed the order with Flo based on T-Adaptor interface information on a 365Astronomy web page.
Alexander on 25/09/2023
Cheers Grant for getting back to me
Kev on 25/09/2023
Fantastic service
Marcus on 25/09/2023
Excellent help and guidance from Chris. Took me through the pros and cons of various options which made my choices straightforward. I ordered my telescope and star tracker immediately!
Michael on 25/09/2023
Spot-on, very helpful indeed, thank you, order to follow.Richard
Richard on 25/09/2023
Great as always
James on 25/09/2023
Thank you
Alan on 25/09/2023
Again thanks.
Peter on 24/09/2023
Amazing!
Anonymous on 23/09/2023
You went the extra mile by checking other suppliers to resolve my issue on stock you don't carry yourselves. Thanks.
Steve on 22/09/2023
Very swift reply with exactly the information I was after
Mike on 22/09/2023
Excellent response from Dave! Much appreciated.
David on 22/09/2023
Great service as usual
Stephen on 22/09/2023
ThanksI'll revisit you soon!
Eyal on 22/09/2023
Brilliant prompt email responses. This is rare in this day and age..Thank you.
Digesh on 21/09/2023
A really good communication concerning what must have felt like a long drawn out series of requests to Chris. I’m really pleased to have done business with FLO. Thank you all!Kind regards,Kim
Kim on 21/09/2023
Above and beyond i wish international shipping was cheaper t would become a regular customer thanks
Peter on 21/09/2023
Great U-Tube video's too!
Gary on 21/09/2023
FOV calculator really useful
Peter on 21/09/2023
A very comprehensive reply that answered questions that I had not even thought of asking. Thank you Alex.
Thanks Grant, for the info - I think a DIY solution is quite possible if I can source an equivalent diffusion material.
Anonymous on 20/09/2023
As always a great response/reply from Chris . Always happy to answer questions and to make surgestions. Thanks Russ
Russ on 20/09/2023
thanks Chris that really helps, looking forwards to your review on the stellamira 125,
David on 20/09/2023
Excellent advice and info from Chris. I like the ZWO Dovetail clamp in preference to the AE version as it does look more aesthetically pleasing. I've added a StarSharp Bahtinov Focus Mask for the StellaMira to tide me over while I save for the ZWO EAF!Best regards
Kim on 20/09/2023
your help has been fantastic RB
Robert on 20/09/2023
extremely fast response, very pleased!
Ellie on 20/09/2023
Quick reply and really useful additional advice.
Kim on 20/09/2023
Excellent, detailed feedback! Exactly what I wanted to know - a credit to the team
James on 20/09/2023
Perfect answer
Alan on 19/09/2023
Very good
Alan on 19/09/2023
Quick response time
Andy on 19/09/2023
Fast reply, put my mind at rest, thank you
Steve on 19/09/2023
As usual, what else?
Dave on 19/09/2023
Excellent customer advice
Matt on 19/09/2023
Thanks for the refund and information! Perfect!
Anonymous on 18/09/2023
Top notch service.
Ted on 18/09/2023
Fast response on my spare
Gareth on 18/09/2023
First class service from FLO and thank you Steve for your help
Robert on 18/09/2023
Always great advice from Steve from FLO.
Robert on 18/09/2023
.prompt and honest
Srini on 18/09/2023
Great service, as always. Thanks for your help.
Alan on 18/09/2023
Very helpful in arranging to get item dispatched for delivered the next day after I placed my order rather late! Really appreciated as I am away the following day and there would be no-one home.
Paul on 18/09/2023
Thank you for the immediate response and help!
Sean on 18/09/2023
Very many thanks for your informative response and I’ve placed an order with you for those extra spacers.
Steve on 18/09/2023
Excellent and it always is from you guys. Very happy
Alan on 16/09/2023
Love these guys, super helpful - above and beyond.
Stian on 15/09/2023
Thank you for your prompt reply, and for resolving the issue!
Russell on 15/09/2023
Great advice in response to my countless email queries. In fact, I'd go so far as to say that Chris offered the best customer service experience I've ever had. I truly appreciate the genuine advice and consideration in response to all my questions. As a result of this, I will be buying from FLO whenever and wherever I can in future. Thank you,Harry
Harry on 15/09/2023
I note that the manual quotes 11880 and ip 192.168.4.1 but says the spec is subject to update without notice.
Roger on 15/09/2023
The usual, excellent, service. Keep it up!
Al on 15/09/2023
Top notch in every aspect, I'll be back ...very soon!My inner child rejoices, my piggy bank whimpers in fear :)
Stian on 15/09/2023
Fantastic and detailed reply
Laura on 15/09/2023
Great as usual, even answering out odours!
Dave on 14/09/2023
prompt and helpful
Kevin on 14/09/2023
Prompt reply and included extra information that was very helpful.
Kevin on 14/09/2023
Top support from FLO as always. If only the weather was so dependable!
Gary on 14/09/2023
Fantastic service by the team as always, even though I had forgotten to use my vouchers, they are now still good, can't thank you guys enough.Cheers
Richard on 14/09/2023
Very helpful and prompt in replying
Trevor on 14/09/2023
Thanks so much for your help
David on 14/09/2023
Great advice and prompt response from FLO as usual. Keep up the good work.
Nigel on 14/09/2023
Well I would say, please please please don't change your service is absolutely great!
Thierry on 14/09/2023
Great advice as always and fast response to all questions, Fabulous service overall
Stephen on 14/09/2023
Prompt reply to my question
Patti on 14/09/2023
Thank you for the help in obtaining handouts on solar observing for use in outreach, it is much appreciated.
Doug on 14/09/2023
Very quick and helpful response
James on 13/09/2023
Really good advise and good links sent which really helped my decision making.
Karl on 13/09/2023
Always a pleasure
Robert on 13/09/2023
Thanks
Andy on 13/09/2023
Chris has responded to every message that I sent , he has been super helpful ☺️
Russ on 13/09/2023
Providing a picture helped a lot.
Jasper on 12/09/2023
Alex is always a pleasure to deal with!
Christian on 12/09/2023
Thanks for the fast response!
Ivaylo on 12/09/2023
As usual speedy results from flo.
Colin on 12/09/2023
PLEASE READ THE EMAIL ITS NOT BEING RELEASED TILL OCTOBER REF THE PREORDER COMMENT
Alex on 12/09/2023
We responded to this product enquiry in under 20 minutes - it looks like we may have misunderstood the question but our response definitely did not justify such a rude, shouting response :-(
FLO Response
Excellent service and great information
Alan on 12/09/2023
Appreciate the great service as always from FLO, thanks
David on 12/09/2023
Very helpful and friendly thank you
Russ on 12/09/2023
Thanks for the prompt reply.
William on 12/09/2023
Exactly what I needed to hear.
Adam on 11/09/2023
been asking a lot of questions recently and you are always extremely helpful, appreciate it a lot
Daniel on 11/09/2023
Thanks for answering all my questions today
Tony on 11/09/2023
Thanks for your patience and very timely responses.
Stephen on 11/09/2023
Helpful
Martin on 11/09/2023
Great service
Ken on 11/09/2023
Quick response as with all flow interactionGreat team
Chris on 11/09/2023
Hi
Geoffrey on 11/09/2023
Prompt reply with all information required cheers Chris
Richie on 11/09/2023
Always love buying from enthusiasts, glad I got you guys recommended. I'll be back later.
Stian on 08/09/2023
Really appreciate the help that Dave gave me today it was very useful.
Kevin on 08/09/2023
Brilliant service.
Digesh on 08/09/2023
:)
Gunder on 07/09/2023
brilliant answer not just trying to sell boxes, most helpful. many thanks Dave.
David on 07/09/2023
Well informed advice, great help in my decision making.
Rob on 07/09/2023
nice to get a question answered by someone who has actually owned the scope in question .Many thanks
Stuart on 07/09/2023
Quick response and as ever efficient service. Thank you.
Paul on 06/09/2023
Many Thanks Grant, I appreciate your help.I've downloaded the relevant files..It's great to see Flo's business has expanded somewhat sinceMy last pUrchase, so many Goodies that catch the eye, you can be sure I will be looking a lot closer later.Thanks again.Ron.
Ronald on 06/09/2023
Fast and good reply.
Jim on 06/09/2023
First class service, very customer focused.Many thanks
Steve on 06/09/2023
Excellent communication and follow-through in helping me with my order from Alex and Chris. FLO's demeanor is first rate.Mar'
Mar on 05/09/2023
i really like asking queastions about equipment , sometimes its only to gauge personal opinion, but , its invaluable . Great feedback from people at FLO .
Stuart on 05/09/2023
cheers for the help alex
Apexx on 05/09/2023
A very comprehensive and helpful answer to a newbie question. Very prompt response also. I will look forward to doing business with First Light again.
Brian on 05/09/2023
Thank you.
Mark on 05/09/2023
Excellent service
Claire on 04/09/2023
Thank you.
Steve on 04/09/2023
Thank you. I have rashly bought a telescope, so here goes!
Nigel on 04/09/2023
Awesome, thankyou.
Katherine on 04/09/2023
Very helpful. Thank you.
Sue on 04/09/2023
Thank you. I will place an order for one with you today.
Mark on 04/09/2023
really appreciate the support and information from ian, what a top guy. have a good one
Apexx on 04/09/2023
Thanks for getting back to me. The emails were in the spam folder.
Christopher on 04/09/2023
Perfect thanks for your help :-)
Martin on 04/09/2023
Weekend response and great news made me a super happy customer.
Michael on 03/09/2023
Thanks, I appreciate the quick response.
Troy on 01/09/2023
Thank you for all the helpful suggestions. I have four scopes and lots of different eyepieces so will do a bit more research. Thanks again and again!
Ellyn on 01/09/2023
Really helpful and quick response
Mike on 01/09/2023
Great help
Martin on 01/09/2023
Quick and helpful answer to my question.
Pete on 01/09/2023
I've been contacting with Lan and Dave and I'm so grateful to them they realy helped me in a realy short period of time.
Sameer on 31/08/2023
Your customer service is EXCEPTIONAL.
Ellyn on 31/08/2023
Answered my questions promptly, thankyou.
Christine on 31/08/2023
A great help with my order
Sergio on 31/08/2023
speed reply as always!
Jon on 31/08/2023
Great support and customer focused response. Many thanks
Steve on 31/08/2023
thanks, I'll add both to order
Dave on 31/08/2023
Perfect thanks David
Russell on 31/08/2023
Efficient & polite
Tim on 31/08/2023
Many thanks for getting back to meRegardsTrevor
Trevor on 31/08/2023
Once again, you knew exactly what my problem was! It's not the finderscope, it's the nutcase behind it. DUH!!! Did not know aboit the focus! MEGA THANKS!!!!
Ellyn on 30/08/2023
As always, a quick and extensive, accurate response from the FLO team - thank you!
Graham on 30/08/2023
always knowledgeable
Steve on 30/08/2023
Great advice
Troy on 30/08/2023
Thanks for the detailed and helpful information.
Tara on 30/08/2023
Best astro shop around. Fast reply to queries, well priced, Friendly and knowledgeable.
Vince on 30/08/2023
Thanks Grant. I'm putting together my wish list ready for dark skies. R.
Roger on 29/08/2023
Sublime service as usual
Peter on 29/08/2023
Fast, wow!As always, I am impressed.
Alan on 29/08/2023
Chris was amazingly helpful in pointing me in the right fore direction with a telescope for astronomy and Astophotography. I hope to be purchasing my telescope in the next month or so.
Jonathan on 29/08/2023
Great information, many thanks Chris!!
Erik on 29/08/2023
Great advice from FLO and Ian as always. Much appreciated.
Jonathan on 29/08/2023
Prompt response to my questions and answersed in a fair amount of detailThanks
Troy on 29/08/2023
Excellent as always
Carol on 28/08/2023
Many thanks that’s fantastic - will make my purchase very soon.
Jo-anne on 27/08/2023
As expected
Roger on 25/08/2023
Thank you yet again :) I spoke to Alex this time and in usual FLO style, I received friendly and extremely helpful advice. This is why I don't shop anywhere else for astrophotography equipment and accessories :) Best wishes, Karen
Karen on 25/08/2023
Top marks! Thank you.
Harry on 25/08/2023
Always good service and advice.
Martin on 25/08/2023
Very fast response with great advice and options
Jim on 25/08/2023
You give very good service.
Roger on 25/08/2023
I had a few questions and got very informative answers !
Gunder on 24/08/2023
Thank you so much for this. Extremely helpful. Great customer service.
David on 24/08/2023
Aervice is as brilliant as everybody says
Peter on 24/08/2023
thats really great advice thanks Alex, i am interested in this scope. Dave.
David on 24/08/2023
Can’t fault the service I have received absolutely brilliant. Friendly, efficient while still being professional too. Thank you.
Roger on 24/08/2023
Thorough answer
Stuart on 24/08/2023
What are simplest programs to connect scope to PC rather than notebook Chris?
David on 24/08/2023
very concise reply - and fully understandable - & makes sense.it has confirmed much that I had worked towards and given me insight into the critical variations of the set-upstwo options well explained
Steve on 23/08/2023
Always quick to respond helpfully with questions
Steve on 23/08/2023
I'm very pleased with the customer service overall. Alex pointed out some flaws with my initial plan and gave great recommondations with explanations. Cheers!
Jukka on 23/08/2023
Thanks Chris ... Again !
Stuart on 23/08/2023
Many thanks to Alex and the team for such great service!
Jon on 23/08/2023
Great help many thanks Alex.
Chris on 23/08/2023
thanks Chris, have you had chance to view from one of these.Dave.
David on 23/08/2023
Thanks again Chris
Dave on 22/08/2023
Many thanks for the knowledge and patience
David on 22/08/2023
Great thanks for letting me know, looking forward to getting out and using it.
Steve on 22/08/2023
Thanks for the help and suggestions
Dave on 22/08/2023
Excellent as usual from FLO!
Chris on 22/08/2023
Thanks for the prompt, clear and honest opinion. Maybe you have the reason why Canon have replied but dodged giving an answer!Phil
Phil on 22/08/2023
Chris I have the celestron 2x Barlow is that OK?
David on 22/08/2023
Thanks very much
Dave on 22/08/2023
Great feedback. Really helpful advice
Wayne on 21/08/2023
Fast response and very helpful. Thank you.
Mark on 21/08/2023
Thanks for that Chris are you saying the reducer is only useful for widefield observing or what? How about astrophotography easy set up kit?BWDS
David on 21/08/2023
Fast and very helpful response from Chris, he even directed me to a youtube video with someone performing the exact task I was querying about.
Mark on 21/08/2023
always friendly, helpful and informative.
Arran on 21/08/2023
Useful! Thanks
Krystjan on 21/08/2023
Speedy reply
Peter on 21/08/2023
Brilliant customer service, just signed up to the site and my problem was delt with instantly.Thanks ChrisGary
Gary on 21/08/2023
That was the fastest reply I ever received from anywhere! Much appreciated! :D Kind regards, Roland
Roland on 18/08/2023
Yes it's was delivered today. We forgot about the eq5 mount. That's why we have ordered it today.
Mike on 18/08/2023
honst opinions from Alex when i asked a question ... not just a " i'll say what you want me to hear " response.
Stuart on 18/08/2023
Quick answer and comprehensive reply. Excellent service. Thank you.
David on 18/08/2023
Grant was very patient in explaining some astrophotography basics to me.
John on 18/08/2023
Many thanks for your help Alex.All the bestLes
Les on 18/08/2023
Thank you. You’ve given me a lot think about. I will be back!
Michael on 17/08/2023
Really happy with the level of support and detail Alex has provided when researching different options to purchase. Thank you!
Christian on 17/08/2023
Have never had better service from any company. FLO always go that extra mile. And a special thanks to Alex who has done a fantastic job handling this issue
Ian on 17/08/2023
Many thanks
Huw on 17/08/2023
Speedy succinct response again - thanks FLO - it is a joy to spend my money with you
Marc on 17/08/2023
Very kind and understanding. Exceptional communication and customer service! Thank You!
Ellyn on 17/08/2023
Many thanks Dave. My100mm ED was indeed a very good buy and recommended by the team at FLO. Funnily enough I was dissuaded from a SW Esprit which would have been much more costly at the time.
Leslie on 17/08/2023
Incredible patience without any eye rolling HAHAHAHAHA
Ellyn on 16/08/2023
Grant was really helpful, thank you.
Imogen on 16/08/2023
Given all the information I could ever want , I am a Neanderthal where computers are concerned the info should help enormously. Thank you First light optics .
Darren on 16/08/2023
Nice simple solution provided by Grant.
John on 16/08/2023
Excellent Support and very fast communication.
Iain on 16/08/2023
Thanks so much
Maurizio on 15/08/2023
Many thanks Grant!
Pud on 15/08/2023
Thanks for all!
Maurizio on 15/08/2023
Flo staff great as usual thank you
Ken on 15/08/2023
Thank you for the straight forward and honest answer to my question. It is appreciated. Larry
Larry on 15/08/2023
Those are very helpful responses. I'm reassured that the FLO customer support people know what they are doing. Thanks.
David on 14/08/2023
Thanks for fast response
Steve on 14/08/2023
Very helpful and pleasant reply. What a great company.
Bill on 14/08/2023
Fast and knowledgeable
Mike on 14/08/2023
sorted out my little problem thank you
Norman on 14/08/2023
Flo / Alex perfect service and courtesy - I wouldn't go anywhere else !
Neil on 11/08/2023
Hithanks for a excellent service and quick response. I have a deadline at 24/8 at which I’m leaving UK for a destination just south of the equator hoping for some good pictures.Mike
Mike on 11/08/2023
Really good service, thanks Dave
Alan on 11/08/2023
as always useful accurate responses
Paul on 11/08/2023
Alex has taken the time to go through a large list of items I would like to purchase with me. He has been incredibly patient through the process and taken the time to break everything down for me to a level I can understand (as I have had a couple of years away from astro). His support has made a minefield much more manageable and taken a lot of the stress out of finding the rights tools for the job. Not many people go one step beyond and take ownership in customer service nowadays!
Christian on 11/08/2023
Always a good service from FLO.
Steve on 11/08/2023
Thanks, I got all the information I needed.
Brian on 11/08/2023
Thanks for providing a very informative result. It is reassuring to know you are dealing with a company that know the products they sell
Ady on 11/08/2023
Absolutely amazing service I've been wondering if they did a mains power supply for the heq5 Pro sent one email and got the answer straight away thank you!
Matthew on 10/08/2023
very very helpful...didn't make me feel stupid with all my novice questions.... consequently rather than shop about to save a couple of quid I have placed my order...thank you.. Les Maddams
Les on 10/08/2023
Great service as usual.
Bob on 10/08/2023
Thank you for the uptate, excellent !!
Jan on 09/08/2023
Very quick reply and an answer which contained advice I would expect
John on 09/08/2023
Thanks for the links and info
David on 09/08/2023
Perfect responses .
Mandy on 09/08/2023
The usual excellent advice from FLO - a great company to deal with!
Graham on 09/08/2023
Fantastic and fast communication that is both helpful and timely. Thank you for the excellent customer service throughout.
Mohamed on 09/08/2023
I recently had to return a camera to FLO.Nothing wrong with it but because of how I was treated by the company when it came to ordering another camera I chose them.
Barry on 09/08/2023
FLO unfailingly helpful and constructive, understanding of inexperience, and always deliver!
Paul on 09/08/2023
The communication has been fantastic and coordinating picking up my item was very smooth!
Alex on 08/08/2023
amazing info
Les on 08/08/2023
Very helpful advice, especially the focal length comparison chart
Martin on 07/08/2023
Alex went above and beyond, really taking the time to explain the backfocus requirements of a coma corrector. Thanks a lot Alex!
Jamie on 07/08/2023
fast and accurate
Paul on 07/08/2023
Question answered perfectly, thank you!
Ian on 07/08/2023
Fantastic service,thank you.
Rafal on 07/08/2023
Many that’s James
Peter on 07/08/2023
Quick and useful response!
Jon on 07/08/2023
Thank you for your swift reply and I will try to develop a more zen mentality
Peter on 07/08/2023
Thank you
Ken on 07/08/2023
Good honest speedy clear response and advice.
David on 04/08/2023
Fantastic service as usual been using flor years and always first class service
David on 03/08/2023
I have spent literally thousand's of £ and bought all my astro equipment from FLO for a number of years and would not go anywhere else. The deliveries are great and service second to none.
Colin on 03/08/2023
Always reliable in managing time to respond. Nothing skipped or missed and goes the extra mile to help when others may not bother. Very detailed and helpful responses.
Christian on 03/08/2023
Immediate very helpful advice from Alex at FLO, as ever !!
Neil on 02/08/2023
That advice was tailored to my question. Just the advice I was after. Thanks.
Les on 02/08/2023
Brilliant service as always.
Mike on 02/08/2023
As usual the help and advice from FLO has been excellent. Thanks to Chris for answering all of my questions.
Peter on 02/08/2023
Ok thanks Steve, I appreciate your help.
John on 02/08/2023
Very happy with the FLO service.
Sinclair on 01/08/2023
Thank you regards John brick
John on 01/08/2023
Great advice, thank you.
Ja on 01/08/2023
Thanks for your advice Chris….. I’ll give it a try Cheers Shaun
Shaun on 01/08/2023
Thank you so much and the UK astronomical community is hoping if the news gets out, maybe there will be happier ebding.
Ellyn on 01/08/2023
Great advice. Very helpful.
Ja on 01/08/2023
Alex is one of the best thanks for all your help
Neil on 01/08/2023
Perfect!
Graham on 01/08/2023
Thank you very much for the detailed and very helpful answer!
Yaron on 01/08/2023
Swift response dealing with all my queries
Richard on 01/08/2023
Thank you
Kidae on 31/07/2023
Ok
John on 31/07/2023
Thank you for your advice I will assess the ones you have listed and will purchase what I need from you.Thanks again Gavin
Gavin on 31/07/2023
Just the information I needed and quickly.
Kevin on 31/07/2023
When have ordered in the past quick delivery and great service
Lee on 31/07/2023
Ok thanks Steve, regards John brick.
John on 31/07/2023
Thanks, IanI too searched the forums without much success. I think your suggestion of using tbe EQdir cables with the FTDI driver maybe the direction to go. I'll order one later.Certainly a strange one, it doesn't lose connection just randomly park whilst going through The stellarium 'syncing' ( star aligning process) Thanks, Robbie
Robert on 31/07/2023
I have emailed you a picture of the receipt, hopefully you have received my email, thanks John brick
John on 31/07/2023
Yes a friend and I tried a few things, it's definitely a faulty unit, it's in the post now, and a letter in the parcel for your attention ok thanks John brick
John on 31/07/2023
Yes, thanks I did receive it. Unfortunately it doesn't work so I'm returning it this morning ok, I've put a letter in the parcel for your attention. Thanks John brick
John on 31/07/2023
Many thanks for your valuable information and explanation
Alan on 31/07/2023
Thankyou
Matthew on 31/07/2023
Very good support provided by Dave (from FLO) to clarify doubts about the scope of eyepieces. Very grateful
Pamela on 28/07/2023
I have been an amateur astronomer since I was 9 years old in the UK. Now I am 65 and have lived in Australia since 1969 (lucky eh!) I have bought many items over the years and observed a shall we say range of service. Alex has been very professional and kept me informed I value this kind of service. Regards Peter Marples, member of the award winning BOSS team (Backyard Observatory Supernova Search) www.bosssupernova.com
Peter on 28/07/2023
Brilliant advice and help. Fantastic to know that there is support available from my go-to supplier.
Steve on 28/07/2023
The response was clear and concise. Backing up my existing my current thoughts. Very helpful!
Sean on 28/07/2023
Great customer service, and keen pricing, what's not to be pleased about.
Trevor on 27/07/2023
A quick reply with plenty of information and ideas on how to proceed. Thanks!
David on 26/07/2023
Thanks Chris for looking into this so quickly.Howard
Howard on 26/07/2023
quick response very happy
Burhan on 26/07/2023
The FLO team are always so informative. Thanks Chris.
Jonathan on 26/07/2023
Excellent response, thank you!
Howard on 25/07/2023
Very helpful replies over a confusing topic of correct filter drawer to order.
Stephen on 25/07/2023
Very quick and helpful reply.
Tom on 25/07/2023
Chris has been insanely helpful and polite and patient even with my million questions and changes I have asked about Give this man a raise Looking forward to buying shortly
Stewart on 25/07/2023
Really appreciate all the help from Alex
Kevin on 25/07/2023
Thanks Alex, I appreciate the prompt response.RegardsPhil
Phil on 25/07/2023
Thank you,
Richard on 25/07/2023
Very quick and thorough reply to my technical query from Alex. This has allowed me to progress with certainty on purchasing the right equipment from FLO. Thanks Alex!Kevin.
Kevin on 25/07/2023
Fast response and enough detail to answer my question
Brandon on 24/07/2023
My reason for my choice of "Great" was because the response to my question to FOL was practically immediate with a link to help me.
Joan on 24/07/2023
I always get top answers for all the staff at FLO Thank you Alex for your help
Neil on 24/07/2023
Thanks, Chris. I am not bothered about getting the first Seestar. I just want to order before the discount ends.
Kevin on 24/07/2023
Obvious when one looks!Many Thanks
Keith on 24/07/2023
Allways great service!
Harald on 24/07/2023
Very helpful thanks
Mark on 24/07/2023
Always a good service from FLO.
Chris on 24/07/2023
Very nice options of accessories! Great variety of telescopes!
Andy on 21/07/2023
Thank you for your quick response
Majid on 21/07/2023
Very prompt reply to my queries, with full explanations, and no outright sales pitch. This, and other reviews that I have read, convinced me that FLO is the company I place my order with.
Graeme on 21/07/2023
Very fast, and very clear answer to my question.
Matúš on 21/07/2023
Excellent
Nicholas on 21/07/2023
Steve stated that "FLO had not cause the delay", my irritation with this response has little to do with Steve, and more to do with the lack of accountability FLO is taking, with 'Star-Watcher'a company tied to FLO who wrote my address incorrectly. I've been given a measly £7 compensation, which isn't compensation, just the money I paid for a delivery that I am still yet to get. Actual compensation, should be paid off the expensive product I got, after the delays and incorrect delivery location.
Joe on 20/07/2023
We dispatched Joe's order the same day, but the courier failed to deliver within the usual 1-2x working days. We understand how frustrating delays are, so we refunded Joe the delivery cost as a goodwill gesture.
FLO Response
Very comprehensive thank you.
Pat on 20/07/2023
Always excellent well thought out and knowledgeable responses - thumbs up all the way!
James on 20/07/2023
Always helpful
Kenneth on 20/07/2023
Thank you for your service
Kidae on 20/07/2023
Excellent support as usual
Laurence on 19/07/2023
Many thanks Alex.I'll keep it under my hat as I don't know when the other guy placed his order...CheersFrancis
Francis on 19/07/2023
Everyone I've dealt with at FLO has been extremely helpful, answering all of my questions accurately and promptly. I would certainly recommend anyone wishing to purchase astronomy related equipment to really consider ordering it from FLO.Great job guys!
Chris on 19/07/2023
Excellent response and very helpful.Thank you
Mish on 19/07/2023
Thanks for your thoughts an I will act on them. Jay
Jay on 18/07/2023
Prompt and very clear response. Great Service...
William on 18/07/2023
Excellent service from Alex today to organise RMA of the Lithium Power Tank.
Chris on 18/07/2023
Thanks Alex, Fingers crossed.
Francis on 18/07/2023
Chris answered my query quickly and clearly
Jim on 18/07/2023
Alex and team are brilliant! So knowledgeable
Jonathan on 17/07/2023
ThanksWill order in the next day or two.Much appreciated.john
John on 17/07/2023
Awesome customer service, I will definitely purchase from yourselves
Kevin on 17/07/2023
I will try to do as you suggest.ThanksRussell
Russell on 16/07/2023
very helps
Oliver on 14/07/2023
Thank you for a quick response.
Muriel on 14/07/2023
Thanks for the swift response!
Martin on 14/07/2023
Everyone at first light optics have been fantastic to deal with very helpful and friendly
Derry on 14/07/2023
Great service
Stuart on 14/07/2023
Thank you for everything Chris,amazing staff!!!!
Rafal on 14/07/2023
Quick, professional, effective and kind
Mindaugas on 14/07/2023
A very comprehensive response from Chris to my long list of questions.Thanks so much.
Howard on 13/07/2023
Thanks Chris, for your speedy and extremely helpful reply. You answered my questions and threw in some further options for me to consider. Top rate customer service, as always!
Ian on 13/07/2023
Gave the answers I needed.
Tim on 13/07/2023
Thank You will send the item.
Ian on 13/07/2023
So in the power supply can you put like the AA batteries in the power supply?
Anonymous on 13/07/2023
FLO acted quickly and efficiently when my mount developed a problem. It was fixed and returned to me within a few days. Thank you for such good service.Erik
Erik on 12/07/2023
Brilliant and prompt reply, thanks
Howard on 12/07/2023
All I wanted to know - thanks.
Robert on 11/07/2023
Wonderful, helpful, and friendly.
Joe on 11/07/2023
As always, it is a please to do business with your company
Phil on 11/07/2023
Thanks ChrisI see there's a couple of guide scope options for me to choose from.Howard
Howard on 11/07/2023
Quick and very informative, helped me out with picking the most suitable tripod. Very happy with the help and advice I recieved.
Nikodem on 10/07/2023
Thanks for the update Chris
Francis on 10/07/2023
A detailed and informed reply. Thank you, Chris.
Phil on 10/07/2023
Thank you very much I appreciate the top service you have done
Gary on 10/07/2023
fantastic info and support..have now made first order and more to come in due course
Les on 10/07/2023
Ian gave me great advice this is why I always use FLO thanks again Ian
Neil on 10/07/2023
Fantastic communications. Many thanks
Ian on 09/07/2023
Fairly quick reply ,good servce provided.
Richard on 08/07/2023
Attentive service, thanks.
Stephen on 07/07/2023
Thank you for your quick response and the attached VAT receipt.
Lynn on 07/07/2023
The FLO team are so good. Thanks Alex and Ian. You’re so knowledgeable and so so helpful. The whole experience of buying from FLO is fantastic.
Jonathan on 06/07/2023
Thanks DaveVery helpful
Howard on 06/07/2023
Extremely helpful and friendly replies, had no idea what I needed to get or what to do, but now ready and excited to get out there and look up!
Zach on 06/07/2023
Prompt and very helpful responses, thank you!
Danny on 06/07/2023
FLO offer a very speedy and professional customer service and I will continue to remain a customer of theirs.
Erik on 06/07/2023
Prompt and informative reply
Danny on 06/07/2023
Excellent service
Mike on 06/07/2023
Many thanks for the info.
Philip on 06/07/2023
thanks for accommodating a curmudgeonly old pedant :-)
Ady on 05/07/2023
I find Alex very knowledgeable and communicative.Conversations are usually followed by me ordering.ThanksRob
Rob on 05/07/2023
Many thanks,
Mark on 05/07/2023
Thanks Alex at flo
Victor on 05/07/2023
Many thanks
Huw on 05/07/2023
Almost immediate email response - superb service. Thank you.
Steve on 05/07/2023
prompt reply
Bryon on 05/07/2023
Very informative, great service!
George on 04/07/2023
Really helpful service
Mike on 04/07/2023
Quick and thorough
Caroline on 03/07/2023
Ok Ian that's good to know thank you for your help Kind Regards Gordon
Gordon on 03/07/2023
Many thanks for prompt update
Charles on 03/07/2023
Very helpful and prompt
Stuart on 03/07/2023
Many thanks for the advice
Phillip on 03/07/2023
Ian has been very helpful so far in getting my question sorted
Derry on 03/07/2023
That's great thanks
Matthew on 03/07/2023
Very helpful - thank you!
Matt on 03/07/2023
Great support ThanksTom.
Tom on 03/07/2023
Great service and prompt replies to queries, thanks.
Alan on 01/07/2023
Advise and support from the FLO team is second to none. So knowledgeable and happy to help. No question is too much.
Jonathan on 30/06/2023
I was talking about the 2000D not 200d
Anonymous on 30/06/2023
Oops :-) We apologise for the typo, but our reply is still correct because the adapter will work with 'any' Canon EOS camera.
FLO Response
Thanks for your help
Kevin on 30/06/2023
A1 company & A1 staff
Geoff on 30/06/2023
F.l.o does it again answering my question with professionalism They are a great company and the staff are very helpful and know there stuff
Ken on 30/06/2023
Thank you guys
Animesh on 29/06/2023
Quick and courteous!!
James on 29/06/2023
Always the same high quality service from you guys & gals
Phil on 29/06/2023
A very swift response from when I sent imy email,and also very helpful. Couldn't be better.
Paul on 29/06/2023
Excellent and supportive response
Mike on 29/06/2023
Questions I asked were answered quickly with good information and appropriate links and where beyond the experience (related to traveling with a dobs as personal baggage) honestly answered. Thanks for great service and am looking forwards to receiving my new telescope.
Derek on 28/06/2023
A prompt and helpful reply, as I have come to expect from FLO. Thank you all!
Danny on 28/06/2023
thank you FLO Team once again
Animesh on 28/06/2023
Very quick response to my query. Cannot fault FLO on any matter. Thanks Chris
Kenneth on 28/06/2023
Ok, Thank you. Have a good day.
Kidae on 28/06/2023
Fast response I got the info I needed to weigh up the options for fixing my problem quickly.
Andrew on 28/06/2023
Thanks for very prompt notifications.
Helen on 28/06/2023
As always first class.
Stuart on 28/06/2023
Fantastic advice and assistance.
Leon on 28/06/2023
Thanks for your help
David on 28/06/2023
Many thanks. Food for thought
Neil on 28/06/2023
Chris replied unexpectedly quickly and informatively. What a great company!
Caroline on 27/06/2023
excellent support appreciate the fast response.
Martin on 27/06/2023
so I just need the one cable to plug from my sync scan controller to my 200P I do have the other cable that goes from the az to the alt
Gary on 27/06/2023
Really positive and quick resolution of issues with equipment.
Mike on 26/06/2023
Chris - Don't worry I've just bought it anyway...
Francis on 26/06/2023
Thanks Ian, Strange that ZWO have the 2600, 6200 and 2400 range cameras all with 54mm front ends yet they don't have 54mm fittings to take mainstream camera lenses? Especially as these lenses are designed for full frame camera sensors...Many thanks for your efforts
Francis on 26/06/2023
The Thais charge what they want sometimes. Vat here is 7% so they charged about 43% import duty. I've ordered from you before and have not been charged so much. I received the goods in four days that was impressive. Many Tnanks.
John on 26/06/2023
Thanks Chris, trying to get sorted out before the 2600 mc duo arrives…
Francis on 26/06/2023
I'm interested in getting the asiair plus from you in November so the help and advice is very helpful indeed thank you once again.
Richard on 26/06/2023
Excellent service
Christopher on 26/06/2023
Thank you for your reply. I did think that might be the case. Kind regardsAndy
Andy on 26/06/2023
Great customer services very fast response thank you
Christopher on 26/06/2023
Very helpful.
Michael on 25/06/2023
Professional as usual great staff
Ken on 23/06/2023
Well done FLO, as usual!
John on 23/06/2023
Again excellent and quick reply
Mike on 23/06/2023
Really helpful and speedy reply
Mike on 23/06/2023
Thank you very much. Sorry, again for the waste of time.Kind regardsAllan
Allan on 23/06/2023
Quick response with good information.
Ross on 22/06/2023
Item is faulty and within guarantee period so up front offer to replace should have been made. FLO can of course ask for further information but it should be proportionate - a video which cannot show what the issue is beyond what has been written / is not to my mind. The item in question is c£100.
Des on 22/06/2023
We are an online retailer, so we routinely request a photo or video. It is often the only way we can see and understand a problem. We do not mean to offend.
FLO Response
Ian is always the best. Thanks.
Douglas on 22/06/2023
Customer service did not address the fundamental fault associated with a particular component of the telescope. They were pleasant as usual.
Rob on 22/06/2023
Thank you so much Chris,fantastic service!
Rafal on 22/06/2023
Great response time. Thanks :-)
Dave on 21/06/2023
Prompt response to my email.
Alan on 21/06/2023
Thank you for your rapid and helpful response!
Stephen on 21/06/2023
always friendly and helpful. Im now at the point where i dont even bother shopping around, i just head straight to FLO.
Arran on 20/06/2023
I am always impressed with the service I receive from you guys. Ann and Steve have been amazing with the return process for my Esprit 80. Thank you both so much.Mark
Mark on 20/06/2023
Fast and clear reply to my question. I have ordered the part I needed. Thanks
Clive on 20/06/2023
Crossing my fingers.
Richard on 19/06/2023
Quick and clear response to my question.
Caroline on 19/06/2023
I always feel completely confident with the advice given by Ian and the other members of the FLO team.
Phil on 19/06/2023
Chris was very helpful and patient with my several questions.
Courteney on 19/06/2023
No need for comment. Thanks for prompt notification.Cheers Raymond.
Raymond on 19/06/2023
Excellent yet again
George on 17/06/2023
Very prompt and helpful reply, thanks
Mike on 16/06/2023
Chris is top guy thanks for your help
Neil on 16/06/2023
really good efforts here , to answer my questions
Stuart on 16/06/2023
Always fantastic responses.
John on 15/06/2023
Very quick and clear response from Dave
Steven on 15/06/2023
Thanks Chris, I’ll have a think. I assume this is fully compatible with the ASIAIR plus?Neil
Neil on 15/06/2023
What more is there to say? Outstanding knowledge and customer service. As always.
Paul on 15/06/2023
It did not address the problem merely a repetition of questions previously answered
Anonymous on 15/06/2023
Anonymous didn't answer our questions. We strongly suspect his power supply is not capable of powering his mount. If he would say which power supply he owns, we can check suitability and recommend another if necessary.
FLO Response
I would not hesitate at all ordering from First Light Optics. When I can't find what I'm looking for in the US, FLO is who I call.Thanks!
Whugh on 15/06/2023
Top service as always.
Linton on 15/06/2023
Alex went to some trouble to try and find something that would remedy my particular difficulty. It was very much appreciated.
Paul on 15/06/2023
Very nice and in-time reply and help. Thanks a lot!
Lisu on 14/06/2023
Too-drawer. Prompt, effective, best resolution for the issue of my own creation.
Craig on 14/06/2023
glad to see that you are tracking the purchase for me
Gerald on 14/06/2023
FLO always give amazing support and advice, as well as faultless delivery.
Barry on 14/06/2023
a very thorough answer to my question .
Stuart on 14/06/2023
many thanks for you.r info most helpful advice John south wales
John on 14/06/2023
Perfect help. Thanks
Anders on 14/06/2023
Thanks, I didn't realise the green thing came off so had been baffling me! On now cheers
Marc on 14/06/2023
Thanks Grant :)
Stephen on 14/06/2023
Excellent, quick advice and support from Chris. Thank you.
Sam on 14/06/2023
Professional as are all the staff at flo great to deal with
Ken on 13/06/2023
Flo always very quick and helpful with responses
Ann on 13/06/2023
Very quick and helpful response
Marcus on 13/06/2023
As I said I understand i have to pay taxes and import charges, however the extra COURIER CHARGES are not something I was expecting and not informed of prior purchase
Ian on 13/06/2023
We make this clear on our checkout, delivery information, and terms and conditions pages. Orders for delivery outside the UK are subject to local taxes, duties and import charges.
FLO Response
That advice offered in combination with looking at reviews myself was a big help in deciding what telescope to purchase, I found a pre-owned SkyWatcher Skymax 102 OTA in excellent condition with accessories, however there was no tripod... As i mentioned before in my initial first email I am a student so i trying to keep the cost down, so I am now looking for a suitable tripod, can you help
Kate on 13/06/2023
fast and straightforward
Tim on 13/06/2023
Very helpful and very fast! Thx :)
Per on 12/06/2023
Thankyou for the helpful reply and the links to detailed information
Graham on 12/06/2023
So quick in replying too and great information thank you
Paula on 12/06/2023
Great support as usual Ken
Ken on 12/06/2023
Thanks for the info
Nick on 12/06/2023
many thanks chris keep well all at flo john south wales
Lynda on 12/06/2023
Many thanks
Stuart on 12/06/2023
Very detailed, thanks a ton!
Khachatur on 12/06/2023
Thank you. Your reply has convinced me to opt for the Coronado Solarmax III 70mm with double stack. Could you please tell me how long it would take to acquire one.Many thanks,Roger
Roger on 12/06/2023
After being informed the product was discontinued. FLO offered an alternative, which was much appreciated. Excellent service. Cheers Dave.
Scott on 09/06/2023
What an awesome experience, was initially worried about the fact that there's no direct phone number, however response time via email is great. Alex expatiated after asking for advise saving me hours of doing research. Delivery time is great. All in all, couldn't recommend enough.
Tadas on 09/06/2023
Ugh! If these people can't answer emails without messing up, why don't they answer the phone? This is the last time I shop with First Light Optics.
Anonymous on 09/06/2023
Anonymous has been aware for some time FLO provides support via email. This is stated clearly on our Contact Us page. We have provided prompt, polite and detailed responses to all his questions, yet he continues complaining and threatening to shop elsewhere. But always, he returns. We like to help and to have good relations with our customers but, on this occasion, this is not possible. We have respectfully suggested Anonymous no longer shop at FLO.
FLO Response
Thanks very much.
Anthony on 09/06/2023
Thanks a lot. Best regards
Frederic on 09/06/2023
Thank you Alex great service
Ken on 09/06/2023
As usual f.l.o answered my queries with professionalism it always good to know you can ask a question and get a very quick reply
Ken on 09/06/2023
Great, thank you
Ryan on 08/06/2023
No hassles.
David on 08/06/2023
A very thorough response, covered all the questions I had.
Paul on 08/06/2023
As usual an excellent service. Questions answered quickly and goods dispatched quickly.
Lawrence on 08/06/2023
thank you FLO.Dave. NZ.
David on 08/06/2023
No hassles.
David on 08/06/2023
Great response from knowledgeable person
Kevin on 08/06/2023
Always positive
Bryon on 08/06/2023
Very considerate to give me advance warning of a new product.
Phil on 08/06/2023
Very clear, prompt and helpful
Howard on 07/06/2023
Very helpful and prompt response.
Howard on 07/06/2023
Excellent communication and service as always. FLO is the gold standard for on-line retailers !
Jonathan on 07/06/2023
Fast response and answered in full. Thanks.
Ian on 07/06/2023
offered more help and info than I hoped for - perfect
James on 06/06/2023
As always....brilliant
Len on 06/06/2023
First light optics.... brilliant with reply straight away to messages
Ashley on 06/06/2023
Excellent customer service with prompt replies to questions. Recommended
John on 06/06/2023
Thank you for your kind and quick reply.Have a great day~
최중완 on 06/06/2023
Fast response.
Ian on 06/06/2023
Very helpful reply, just what I needed to know, thanks!
Yvonne on 05/06/2023
Again.. quick, very informative and helpful replies!
Tor on 05/06/2023
A fast response with a detailed concise answer. Thanks.
Ian on 05/06/2023
Thanks for prompt response.
Kevin on 05/06/2023
Thank you, that’s great
Nik on 05/06/2023
Wonderfully efficient as always.
Rob on 02/06/2023
Fantastic prompt service
Darren on 02/06/2023
Detailed and accurate information
Corky on 02/06/2023
Thanks dave eventually found the problem faulty camera 3.0 cable.
Martin on 02/06/2023
Blown away with the response from Flo representative. Alex. Professional and skilled. Super happy experience which should be used in schooling others around the world. BR Kenneth
Kenneth on 02/06/2023
Very thorough response, thank you Alex.
Chris on 02/06/2023
Very good advice that I will be takingVery knowledgeable about the product
Martin on 02/06/2023
The only reason I contacted you was that i received an email asking me to evaluate the purchase...ergo
Gerald on 01/06/2023
very good reply with plenty of detail
Bryon on 01/06/2023
Answered all my questions and checked with manufcturers,Great service, from now on, my first port of call for Astro equipment, and of course great advice and help.Many Thanks, Mike.
Mike on 01/06/2023
Quick response with lots of information on alternatives.
John on 01/06/2023
Perfect Thanks again
Gary on 01/06/2023
Outstanding service, as always - thank you
James on 01/06/2023
Thank you so much for the advice! I was able to take some photos of the moon last night. A little blurred but something to work on
Greg on 01/06/2023
Good to talk to someone who knows what they are on about and actually uses the kit themselves.
Mike on 01/06/2023
Quick response from Alex and very informative Thank you!
James on 31/05/2023
Thanks for the honest response. Much appreciated.
Tom on 31/05/2023
First class pre-sale customer service, highly informative and a very rapid response to my query. Thank you!
Martin on 31/05/2023
Fast efficient reply
Ian on 31/05/2023
Prompt and to the point.
Rob on 31/05/2023
Great help as always
Marc on 31/05/2023
Great product knowledge, very helpful.
John on 30/05/2023
Prompt and very helpful
Kevin on 30/05/2023
Thank you for the quick reply Mike. Doug…..
Douglas on 30/05/2023
Yes, focuser is in my hands now! :)Thank you FLO for all! You are the best!
Vasko on 30/05/2023
Grant is a top man thank you Grant
Neil on 30/05/2023
Answered question quickly
Carl on 30/05/2023
It's amazing the patience you have ❤️
Ellyn on 30/05/2023
Very quick response to the question
Tim on 30/05/2023
Thanks Grant, See if this is the start of a trend with the APS nad up format cameras...
Francis on 30/05/2023
I meant to ask my second order to be shipped with my first if it weren't too late, but forgot to put that in the extra directions. But they did anyway. They must have read my mind!
Randall on 30/05/2023
Thank you
Alan on 30/05/2023
Excellent service from First Light Optics - as usual!
Malcolm on 30/05/2023
Incredible Service and Patience! THANKS!
Ellyn on 30/05/2023
Great service
Paul on 26/05/2023
First class service very informative about my question great service and very quick replyA big thanks
Ken on 26/05/2023
Thank you very much Alex for the prompt answer and for taking the time to confirm my observation!
Zoltan on 26/05/2023
Could not ask for better, thanks
George on 26/05/2023
Excellent support, as always: thanks
Carl on 25/05/2023
First Light Optics are excellent!
Cathy on 25/05/2023
quick and accurate response
Jordan on 25/05/2023
Cheers Ann, thank you.
Michael on 25/05/2023
Brilliant service as always.
Chris on 25/05/2023
Thank you very much appreciated.
Gavin on 25/05/2023
Top service as usual
Paul on 25/05/2023
Always providing a caring service, thank you.
Nadeem on 25/05/2023
I was replied to very quickly and the problem was addressed by FLO's staff member square of with some helpful suggestions being made that I followed. The problem I was having is now looking better than before.
David on 25/05/2023
Very fast response
Robert on 25/05/2023
Very helpful as always.
Gary on 25/05/2023
Thank you, that helps a lot!
Egor on 25/05/2023
looking forward to it. thanks alot
Jia on 25/05/2023
That is so helpful i love this best regards from turkey <3
Emre on 24/05/2023
Excellent advice.
Lawrence on 24/05/2023
Great communication by Grant! Thanks
Slim on 24/05/2023
Very helpful
Emre on 23/05/2023
When having problem with my new SW SA GTI the support that was provided was excellent. Best serviceminded and employees I have experienced.
Jan on 23/05/2023
Good old FLO deals quickly with your requests.
Robert on 23/05/2023
Awesomely awesome as usual. Thanks again
Blake on 23/05/2023
Always helpful
Harry on 23/05/2023
Speedy replies and efficient concise answers. Bravo.
Ian on 23/05/2023
Faultless information from Chris although I haven't actually made a purchase yet
Paul on 23/05/2023
Grant, the puck has got tapped holes it's the saddle plate clamp, that fits to it that will need to be modified ?The holes in the puck are 2" apart, which saddle plate would match that please ?
John on 23/05/2023
Thank you for everything guys you've been brilliant as always.
Billy on 22/05/2023
Very quick courteous responses.
Jim on 22/05/2023
Cannot believe how wonderful your customer service is!!!! MEGA THANKS!!!
Ellyn on 22/05/2023
Thanks very much
Derek on 22/05/2023
Many thanks. Sorry i have had to make a different decision now, but thank you I will be back for other items.Charles
Charles on 22/05/2023
Helped me sole my problem without a purchase, which he could have easily done!
Matt on 22/05/2023
Fantastic customer service as always
Flavio on 22/05/2023
As usual, Grant and the FLO team are brilliant.
Harry on 22/05/2023
Thanks ian
Jim on 22/05/2023
Great service, thank you
Matthew on 22/05/2023
Chris, thanks for your help and reply, when you have it stock I'll place the order, I'll first obtain permission from Worthing astronomical society, it should not be a problem they need this replacement parts.Kind regards John brick.
John on 22/05/2023
Excellent, fast response
Cliff on 19/05/2023
thanks for checking this for me - i think it leaves it a little too short (touch and go) but i appreciate the info very much!
Joe on 19/05/2023
Expert, prompt advice as ever. Thanks so much
James on 19/05/2023
As always, a first class support service. This is one of the reasons for buying from FLO, it’s not just the excellent sales service, but the after sales and support that puts FLO at the top of the league.Thank you.
Andy on 18/05/2023
Thanks Dave for your help and quick response. Paid! :)
Anonymous on 18/05/2023
When you buy the EQ 6 pro mount it comes with the saddle clamp ? That's the part I need thanks
John on 18/05/2023
When you buy the EQ 6 pro mount it comes with the saddle clamp ? That's the part I need thanks
John on 18/05/2023
First class Advise given, and very very helpful.
Phil on 18/05/2023
Top notch, sensible advice. Much appreciated :)
David on 17/05/2023
really helpful and quick response
Kenneth on 17/05/2023
Thanks for your fast reply. Hopefully Brexit won't hinder
Michael on 17/05/2023
Thanks Alex top man
Neil on 17/05/2023
Got back to me very quickly didn't have product but may be acquiring some for the future.
Paul on 17/05/2023
Quick and comprehensive. Brilliant. Astronomy would be impossible for me without your help.
Kevin on 17/05/2023
Thank you
Feras on 17/05/2023
Exactly what I needed to know.
Alan on 17/05/2023
Thanks for all your help, very useful
Stuart on 16/05/2023
Everything was very quick, no wasting of time
Flavio on 16/05/2023
Quick reply, honest advice. Thanks
Andrew on 16/05/2023
Great service
David on 16/05/2023
Thank you very much Chris,you’re a star ⭐️
Rafal on 16/05/2023
Great as always, one thing I will mention as we are all watching our pennies now out of necessity, but I noticed that all the products I have looked at anway, are about £5 more expensive that elsewhere. Just something I noticed, but other than that the guys are great as always and service is usually prompt and we all like prompt don't we? Lol, thanks guys!
Andy on 16/05/2023
Prompt and we'll considered
Mike on 16/05/2023
Excellent service thanks
Roy on 15/05/2023
Great response that answered my question. Thanks Alex
Slim on 15/05/2023
Excellent as always.
Linton on 15/05/2023
Very helpful, thanks
David on 15/05/2023
Helpful answers
Dave on 15/05/2023
quick response/help given by James. Thanks a lot
Michael on 15/05/2023
Thanks James great customer service as always
Billy on 15/05/2023
Thanks.#!
Mike on 15/05/2023
Thanks for very detailed response.
Mike on 13/05/2023
My email refers.
Jimmy on 12/05/2023
I sent a message the day before at 11.30pm, and i got a reply next day. Great response helped me fix my problem, highly recommened if in need for any help or assistance with your telescope!
Eduard on 12/05/2023
You didn’t take long to reply all. You were very quick. Many Thanks
Tony on 12/05/2023
Can't say enough good things about everyone who works at FLO legends as always.Many thanks
Paul on 12/05/2023
Rapid response to message left - I'm impressed.
David on 12/05/2023
FLO IS FANTASTIC!!!
Ellyn on 12/05/2023
I don't need to replace the azimuth bolts.It's the altitude bolts I need to upgrade ?
John on 12/05/2023
Fantastic communication skills and knowledge. Alex goes the extra mile to explain what most casual peopleWould need to down hours reading to understand the topic. Speedy response coupled with a wealth of advice. This is why I keep coming back even though I am a seasoned astronomer. Sometimes it’s import to bounce off fellow astronomers for advice especially if you took a break of the hobby. 5 stars ✨ +
Slim on 11/05/2023
First rate, as always!
Ian on 11/05/2023
Wouldn't expect anything less from a 1st Class business.
Rob on 11/05/2023
Amazing service, very fast delivery to Germany!
Olga on 11/05/2023
Very accurate information
Antonio on 11/05/2023
Thanks for the follow up!
Steven on 10/05/2023
Good help for many things I did not gtasp myself.Great thanks!
Rolf on 10/05/2023
Always very helpful and knowledgeable
Tony on 10/05/2023
Super fast and efficient. Sincere thanks.
Ian on 10/05/2023
FLO has first class services in all departments
Brian on 10/05/2023
Always the absolute best service from First Light Optics!!!
Cathy on 10/05/2023
Chris provided great advice and a speedy response to my questions, an excellent service
Mike on 10/05/2023
Quick and right to the point
Anonymous on 10/05/2023
Very helpful response. Thank you!
Douglas on 10/05/2023
Appreciate the simple explanation, as I didn't really understand the issue.
Mark on 09/05/2023
Amazing and very helpful advice from Ian today, couldn't be more impressed
Hamish on 09/05/2023
Well informed response that has stopped me wasting money!
Robert on 09/05/2023
Cheers Alex
Carlos on 09/05/2023
FLO support and advice up to your excellent standards.Thank You
Ronald on 09/05/2023
I would like to Thank Alex, and others who have helped me with comparative questions that may seem trite. I want to get the best combination of value and function out of the product being considered. Thanks again, favorably considering the 102. Best Regards, Edward
Edward on 09/05/2023
very friendly. respond quickly and think along to come to a solution
Dietger on 09/05/2023
Solved my problem.
Kelly on 09/05/2023
Got the exact answer needed…
Jim on 09/05/2023
Always helpful.
Neil on 09/05/2023
Thanks for the reply Ian
Chris on 09/05/2023
Very quick and useful response
Neil on 09/05/2023
Thanks
John on 09/05/2023
Excellent service
Ian on 09/05/2023
Thanks for the quick reply
Frank on 09/05/2023
Thanks
Dale on 09/05/2023
Very helpful and knowledgeable also quick replies thanks again
David on 08/05/2023
Okay that’s great Chris. Thanks for the swift reply. I’m going to review your review and I’ll be back!Kim
Kim on 05/05/2023
Thank you for not laughing Grant. I'll get the ZWO 585. You were so informative and very kind.
Ellyn on 04/05/2023
Thank you so much. Regards.
Piotr on 04/05/2023
Consistently fantastic service from flo
Graham on 04/05/2023
Ok thank you Dave
Stephane on 04/05/2023
Absolutely spot on advice!
David on 03/05/2023
Thanks...
Bunyamin on 03/05/2023
Brilliant. Will put into another box. Thank you so much
Carlos on 03/05/2023
Great service as usual from Steve and Ann.
Douglas on 03/05/2023
Superb help and very quick
Daniel on 03/05/2023
Fast response considering I only mailed mid morning!Looking forward to your suggestions. Kim
Kim on 02/05/2023
Great service from FLO-yet agsin
Nick on 02/05/2023
Thanx Ian
Mark on 02/05/2023
Gave the exact information I requested in a friendly manner
Andy on 02/05/2023
Thanks for the advice, very much appreciated
Chris on 02/05/2023
always helpful and responsive to questions asked
Kate on 02/05/2023
A very helpful and unbiased response to my questions concerning new telescope choices. Very clearly took the time to consider my exact needs and came up with great suggestions.
Ian on 02/05/2023
Grant was very helpful.
Michael on 02/05/2023
Good as you like.
Rob on 02/05/2023
Fantastic support and service!Very helpful.
Zoe on 28/04/2023
Alex went beyond even what I expected for customer service. Fantastic experience. Very professional.
John on 28/04/2023
Thanks for a speedy resolution
Mary on 28/04/2023
i will wait your answer
김유석 on 28/04/2023
Thanks for your help Alex
Ian on 28/04/2023
Great! As ALWAYS!
Ofir on 27/04/2023
Fast and helpful response. Thankyou
Graham on 27/04/2023
Fast and informative answer. Many thanks.
John on 27/04/2023
Couldn't be more helpful!
Graham on 27/04/2023
Replied pretty quick, let me know exactly what I needed to know. Thanks
Andres on 27/04/2023
Perfect answer. Thanks you.
Eric on 26/04/2023
Very helpful and quick with there response, so thanks again for all the help and would recommend them to my friends.
Harry on 26/04/2023
Alex was super helpful
Nick on 26/04/2023
the support was fast clear and very polite, I'm grateful for that.
Raphael on 26/04/2023
Great support, fast replies and high knowledge.
Christoffer on 26/04/2023
quick and helpful response
Mike on 25/04/2023
Fast helpful advice
Pat on 25/04/2023
Thank you very much Alex,very helpful,fantastic service!!!
Rafal on 24/04/2023
Speedy response as always from FLO. Super service and advise Many thanks Alex
Slim on 24/04/2023
Excellent advice
Neil on 24/04/2023
Such a helpful and comprehensive answer - hope to order first telescope from this company
Kirsty on 24/04/2023
Very quick snd much appreciated
Ian on 24/04/2023
Thank you very much, your help was great so I ordered the telescope and it arrived yesterday. I will have a lot of fun with it!
Francisco on 23/04/2023
as usual many thanks.
Ian on 22/04/2023
James, this is so kind of you to follow up on Chris's email to me this morning. Thank you. The images seem even better than those on the Unistellar video considering they were taken near Exeter.
Phil on 21/04/2023
This is an excellent and very quick to arrive answer to the questions I put to FLO late yesterday afternoon. Thanks very much Chris.
Phil on 21/04/2023
Thank you..so helpful
Debbie on 21/04/2023
Quick response
Ken on 21/04/2023
hank you so much for replying to me email, I am so grateful.
Terry on 20/04/2023
Dave has been very quick to reply with all the right answers
Deborah on 20/04/2023
Thank you Ann. Appreciate your quick reply. Doug…..
Douglas on 20/04/2023
Thanks Alex, I look forward to the follow-up email from your colleague.
Marc on 19/04/2023
Thanks a lot, that's very helpful.
Andrew on 19/04/2023
Alex has been really helpful with detailed responses to a variety of questions over the last couple of days. Your customer service is much better than some suppliers I have dealt with.ThanksNeil
Neil on 18/04/2023
Brilliant as always. Thank you
Steve on 18/04/2023
Very accurate information
Antonio on 18/04/2023
Información muy precisa
Antonio on 18/04/2023
Knowledgeable response as ever and quick too. Thanks.
Andy on 18/04/2023
Very clear & prompt assistance, thank you. I can see me spending quite a lot of money on AP stuff in the coming months !!
Peter on 18/04/2023
Quick response from the team.
Debasis on 18/04/2023
Prompt response and always very helpful.
Giuseppe on 17/04/2023
very quick reply thanks
Ken on 17/04/2023
Very pleased with the prompt reply and the offer of assistanceThank you
Peter on 17/04/2023
Thank you very much. I am currently just finishing renevating our bungalow and have not yet used my telescope and pronto stand. But looking ahead next couple of days we might have some clear nights. I will definitely review and will add how impressed I am with your whole service.
Kenneth on 17/04/2023
Quick and precise !
Gunder on 17/04/2023
FLO always helps in a very positive way and quick with their replies.Excellent service
Fred on 17/04/2023
Top notch service, quick and concise response Thanks Slim
Slim on 17/04/2023
Very efficient service as always, thank you for your speedy support.
Andy on 17/04/2023
Fast and accurate response to a newbies question. Job doneMany thanks
Ian on 17/04/2023
quick and helpful as always, thankyou :)
Arran on 17/04/2023
Great service thank you
Gert on 17/04/2023
Prompt efficient friendly service from FLO!
Graham on 17/04/2023
Very helpful as always. Many thanks.
Colin on 17/04/2023
Very help full
Lee on 17/04/2023
Always a quick response from FLO. Brilliant service.
Kenneth on 17/04/2023
Great service and after care.
Peter on 17/04/2023
I sent details of my requirements to several suppliers and this reply was head and shoulders above all the other supplier's responses. Well done Alex and thank you very much!
Ray on 16/04/2023
Couldn't answer my question relating to product
Howard on 14/04/2023
Always a great service from FLO
Allan on 14/04/2023
As usual, great!
Dave on 14/04/2023
thank u, yes remove it. return the difference $ & proceed with the rest of the order! thank u, Mike M
Mike on 14/04/2023
great help, thanks
Lisa on 14/04/2023
Quick and answered my question well.
Jane on 14/04/2023
First Light Optics has been one of the best companies I have ever dealt with, and Chris' reply, regarding a return, was direct, friendly, and efficient. A prompt pleasure. Thanks, Thomas
Thomas on 13/04/2023
Accurate information.
Antonio on 13/04/2023
Quick concise answer. Excellent service.
Pete on 13/04/2023
I’m very satisfied that you are doing all you can on my behalf to get this strange problem resolved. It has been compounded by Easter holidays and all that, but that’s fair enough. And of course you have other customers too……hopefully easier to deal with than me !! We are now of course running out of “dark skies” as the days lengthen, more so in N Ireland than in the south of England ! But I want to get it all resolved and fully functional before next autumn…..! R Patterson
Ronald on 13/04/2023
Accurate information
Antonio on 13/04/2023
Thanks for the email thought I'd ask instead of getting the wrong one
Michael on 13/04/2023
Thanks for the reply and the info
Stephen on 13/04/2023
Thank very much for your reply it was very informative
Nigel on 12/04/2023
Thanks for your help and patience with this OAP
Paul on 12/04/2023
Thanks for your help and patience with this OAP
Paul on 12/04/2023
I’ll be back for futures needs not met here in the states. Thanks, Charles
Charles on 12/04/2023
Quick, perfect response to my query - thank you
Alan on 12/04/2023
Usual excellent service from FLO (Chris)
Graeme on 12/04/2023
Thanks
Mark on 12/04/2023
Straight to the point.
Alan on 12/04/2023
Looks like I need to read more of the description; didn’t see the choose option part! Many thanks!
Paul on 12/04/2023
Thanks again Alex - more stuff to pore over!!
Anthony on 12/04/2023
Delighted with rapid and helpful response from Ann. Problem resolved to my satisfaction. Terry Mullen
Terry on 12/04/2023
Fabulous speedy and informative responses
Alison on 12/04/2023
Great service and technical help
Marc on 12/04/2023
Thank you Chris
Thierry on 12/04/2023
Thanks
Tony on 11/04/2023
Thank you Steve. I really appreciate the time you took to respond to my question.
Richard on 11/04/2023
Alex once againanswered my question promptly and in full many thanks
Anthony on 11/04/2023
Fantastic customer service from Chris. Answered all my questions quickly.
Oliver on 11/04/2023
Always very informative and goes the extra mile to help buy the right equipment.
Christian on 11/04/2023
Alex is always SO helpful, patient and really prompt in replying to emails. Without his help my journey, which I love, into astrophotography would have been much more difficult.
Michael on 11/04/2023
Thank you Steve,excellent staff!!
Rafal on 11/04/2023
Thanks, sorry about that.
Roger on 11/04/2023
Prompt response and considered advice. Thanks to Chris I will be purchasing one of these telescopes shortly. Thankyou
Les on 11/04/2023
Asked a question - got an answer = happy customer, product ordered.
Rob on 11/04/2023
Thanks
Jacques on 11/04/2023
Excellent service and quick reply
Derry on 11/04/2023
Thank you for replying quick
Ritesh on 11/04/2023
Clear concise information and fast response
David on 11/04/2023
My query was answered very quickly by Chris.
Michael on 11/04/2023
Always so prompt and polite, just makes you return time after time.
Malcolm on 11/04/2023
Great support from Alex as always.
Barry on 07/04/2023
I received the information I needed, very quickly after I emailed my question.
Paul on 06/04/2023
Very quick response, insightful and addressed all concerns.
Lewis on 06/04/2023
That'll do
Stacy on 06/04/2023
Brilliant, thank you
Karen on 06/04/2023
Quick and appropriate response.
Alan on 06/04/2023
Helpful and quick response as usual
Ian on 05/04/2023
Alex is a very helpful guy - or is it girl? Could be short for Alexandra?Anyway thanks once againTony
Anthony on 05/04/2023
The information was clear, pertinent - and prompt. What more could I ask?
Peter on 05/04/2023
Thank you so much Ann,amazing staff,very very kind and helpful.Absolutely top class service
Rafal on 05/04/2023
Thanks it was the larger one I am after I think William Optics so one, do you stock them?
Trevor on 05/04/2023
Really appreciate the thorough detailed responses from Alex! Buying your first telescope is daunting but he has really helped me understand the differences and has guided me to a purchase. I am so glad I emailed! :)
Bronagh on 04/04/2023
Quick helpful response
Ian on 04/04/2023
Thanks Alex.Much appreciated.Pat
Head1944 on 04/04/2023
A bigest thank you!!
William on 04/04/2023
Super helpful. Thanks
David on 03/04/2023
Above and beyond, superb
Michael on 03/04/2023
quick and honest reply
Espen on 03/04/2023
As always, the best in UK
Len on 03/04/2023
Brilliant many thanks for fast response. Telescope ordered. Look forward to receiving it.
Ian on 03/04/2023
Dave has been amazing!! I wouldn’t have been able to make a decision without Dave’s guidance and knowledge. I highly recommend flo.
Ashleigh on 03/04/2023
Extremely helpful
Chris on 03/04/2023
The answer was concise, helpful and quick
Liam on 03/04/2023
A spare part was needed and kindly supplied for no charge!
Rob on 01/04/2023
And so my problem has been resolved
Michael on 31/03/2023
As always a professional service
Michael on 31/03/2023
Dave was very helpful. The FLO team are always great at helping with problems
Gary on 31/03/2023
Brilliant! Fast response and very informative. Cheers Chris!
Jon on 31/03/2023
Yet again FLO provide a level of customer service that goes beyond their commercial obligations. With service like this, why go anywhere else?
Max on 31/03/2023
I am really impressed with the knowledge and patience that Alex has it gives you confidence which is essential for such speacialist equipment many thanks
Barry on 30/03/2023
Very patient and helpfull
Alan on 30/03/2023
I have a brochure from a dealer and there is just a mind boggling amount of information, which I start to get confused with after a while. I don’t always trust the reviews as I have worked for a company, who encouraged some employees to write favourable ones. Plus I work in the customer facing and have had reviews from fantom customers. Thank you for your help.
Kevin on 30/03/2023
Brilliant throughout. Gained a new customer here. Alex is a credit to the company.
John on 29/03/2023
Very quick and helpful, thanks Alex.
Graham on 29/03/2023
Very good customer care in getting me a spare part for my tripod
Rob on 29/03/2023
Alex,Thanks for your prompt response to my questions. Good adviceon researching the customs fees and was worried who handled this. I have heard DHL is better to deal with from overseas.Best Regards, Edward
Edward on 28/03/2023
Good news, and been very helpful
Marc on 28/03/2023
Excellent support
Marc on 28/03/2023
Thanks, detailed and helpful as per usual with the FLO team.
Simon on 28/03/2023
Thanks for your help
Simon on 28/03/2023
Fantastic service from FLO, they are a great company, thanks.
Kevin on 28/03/2023
Quick response very helpful
Ian on 28/03/2023
Excellent and quick customer service
Faisal on 28/03/2023
Thank you for that quick reply, I do need it to be plug and play with my mount to the Raspberry Pi.I will have to keep looking.Regards, Tony.
Tony on 28/03/2023
always receive great support and advice from FLO
Pacey on 27/03/2023
Thank you so much Ann,fantastic staff!!!
Rafal on 27/03/2023
No respondió todas las preguntas.
Fèlix on 27/03/2023
As always, prompt, courteous and helpful.Thank you
Francis on 27/03/2023
Steve was very helpful, thank you
Damian on 27/03/2023
Thanks Ann!Fantastic help. Super quick response first thing Monday morning.
David on 27/03/2023
Alex is very helpful and replies promptlyThanks once again
Anthony on 24/03/2023
Always great support from FLO
Pacey on 24/03/2023
Excellent answer to my question with great detail
Chris on 24/03/2023
always receive great support from FLO
Pacey on 24/03/2023
Prompt attention and the outcome that will work for me. Well done.
James on 23/03/2023
Thanks Alex for all your help and patience
Martin on 23/03/2023
Thanks for the reply to my enquiry. I think I would put in a purchase for 2 SCT focusers, 1 for my C6 and the other for my C9.25.
Anonymous on 23/03/2023
Thank you for your advice, which has pointed me in the right direction
Stephen on 23/03/2023
Thank you so much for the detailed reply. Helps enormously. I heard you guys were good but that proves it! Consider me a new customer.
John on 23/03/2023
Thanks for your reply - I shall just try to be patient!
Geoff on 22/03/2023
Quick and informativ answer !
Gunder on 22/03/2023
Thank you, that would be very usefull
Dave on 22/03/2023
Chris is extremely helpful and pro active - he definitely thinks about things and gets into the detail. RP
Ronald on 22/03/2023
Excellent service as always guysThanks Alex, Ian Rob et allI’ll wait for the outcome RegardsChris
Chris on 21/03/2023
Business as usual! Great.
Dave on 21/03/2023
Brilliant customer service
Steven on 21/03/2023
Chris, went to a lot of trouble to solve a problem I had with a purchase and showed great patience, couldn't have been more helpful.Not only that, he/she? notified me of the unexpected arrival later the same day, today, of an item I mentioned I wanted but was on a 60-90 day lead in time. I've just placed the order!Fabulous customer service.
Paul on 21/03/2023
Many thanks for the comprehensive answer to my question!
Alex on 21/03/2023
Honest info, kind replier
Abraham on 21/03/2023
Very helpful, especially like that Alex provides evidence-based information and options which then allows customers to form their own informed judgements/opinions on what is best for them.
David on 21/03/2023
ChrisMany thanks, will try AltairTrevor
Trevor on 21/03/2023
Perfect
Alan on 21/03/2023
Thanks for the update.
Valeriy on 21/03/2023
Many thanks I have an Altair gpcam2 327c and would like to know what additional Parts I need for the field flatner?
Trevor on 21/03/2023
First class customer service
Steven on 21/03/2023
Best customer service in UK
Mihailo on 21/03/2023
Very prompt reply even if the news was slightly bad. But excellent service. Keep it up.
Rhys on 21/03/2023
Thanks for the info
Darrell on 21/03/2023
Thanks very much for prompt detailed reply
Anthony on 20/03/2023
Very thorough and to the point
Alan on 20/03/2023
Quick answer, and I have ordered the item now.
Gunder on 20/03/2023
Many thanks
Haider on 20/03/2023
Outstanding, as ever
James on 19/03/2023
Chris gave me a quick and complete answer to both my questions so its easy for me to decide what I need to buy..
Paul on 17/03/2023
Thank you. Perfect and prompt answer.
Kevin on 17/03/2023
Ok thank you!
Nic on 17/03/2023
Always a fast and helpful response!.Thanks
Asif on 17/03/2023
Chris answered my question and provided me additional information to help me make my decision regarding my future purchase.
Rob on 17/03/2023
concise reply
Dave on 16/03/2023
Kind and honest help
Abraham on 16/03/2023
Many thanks Alex. Great work! CS
Bob on 15/03/2023
Excellent service
Laurence on 15/03/2023
Thank you for your help with this. it is much appreciated.
Stephen on 15/03/2023
Do you have a 40mm etalon in stocks for the PST please?
Rob on 15/03/2023
Quick and helpful update as always. Many thanks.
Paul on 15/03/2023
It was a clear and adequate answer. Thanks!
Görkem on 15/03/2023
Quick response, thank you
Steve on 15/03/2023
Thanks Chris
Simon on 14/03/2023
Anne, thank you brilliant service
Mike on 14/03/2023
Support is Great as always
David on 14/03/2023
As usual great advice and look forward to my next dealings with FLO
Barry on 14/03/2023
Ian was very helpful and resolved my question. Thank you.
Richard on 14/03/2023
Thanks Ian, very helpful - I have placed the order!
Michael on 14/03/2023
Excellent, very helpful!
Andrew on 14/03/2023
Superb Customer Service...
Karl on 14/03/2023
Going to order now, Thank you
Ryan on 14/03/2023
Very friendly support!!!!!!
Daniel on 14/03/2023
Thank You so much. Your support is the best and that's why I keep coming back to you guys.
Mark on 13/03/2023
Thanks
David on 13/03/2023
Thanks
Pete on 13/03/2023
Anne was very helpful after I reported a slight snag with the delivery, which was down to DPD and soon resolved. Excellent customer service, thank you.
Steven on 13/03/2023
Fantastic and as useful as ever. Thankyou Alex
Hugo on 13/03/2023
Always excellent
Rob on 13/03/2023
A very detailed and informative reply. Excellent service.
Ian on 13/03/2023
Thanks. Fixed with 40mm nut and bolt. M4 size if anyone else needs the info. Your assistance is why I keep coming back to buy my stuff from you.
Les on 13/03/2023
Very complete and accurate reply. Thanks a lot!
Wouter on 13/03/2023
Fantastic Customer Services.
Karl on 13/03/2023
Excellent & Fast feedback only to be expected at FLO. Thanks.
Alfred on 13/03/2023
Dave helped me understand my Lunt 50 better and enable me to mitigate my Newton’s Rings problem.
Ron on 13/03/2023
Thanks Grant - M54 seems to be increasingly of use for Full Frame cameras etc but the support parts are hard to find
William on 13/03/2023
Great response to my questions, thank you
Stacy on 13/03/2023
Thank you for your continued excellent service..
Paul on 13/03/2023
Thank you... much appreciatedRob
Rob on 13/03/2023
Very helpful thankyou :)
Chelsey on 11/03/2023
Fast reply very helpful it’s really helpful when the support team is there when you need them
Sullivan on 10/03/2023
Thanks again for the rapid support and resolution of the issue. Much appreciated.
Paul on 10/03/2023
Fast and very helpful response - as always. Thank you Chris in particular and FLO in general.
Paul on 10/03/2023
Fast and helpful
Matt on 10/03/2023
Great
Muhamed on 10/03/2023
Super fast service by Dave
Kevin on 10/03/2023
Thank you!
Lu on 10/03/2023
Outstanding
Duncan on 09/03/2023
Ann was just super great. Very fast response. Very accurate and efficient. Thank you so very much.
Muhamed on 09/03/2023
Very helpful thank you.
Ben on 09/03/2023
Thanks Alex,This solved my problem!
Erik on 08/03/2023
Many thanks Alex
Andy on 08/03/2023
Thanks Alex, fast response as always and answered my question
Andy on 08/03/2023
the information about the shipping delays should have been forwarded to all costumers when they about to place an order that would require the service of the particular shipping company.
Clement on 08/03/2023
Kind answers and very detailed
Abraham on 08/03/2023
Advice given was very useful to decide on which power pack to consider in the future for my setup.
Dom on 08/03/2023
Thank you!!!
Levent on 08/03/2023
Thank you for this valuable information!
Glenn on 08/03/2023
High quality and very helpful sevice
James on 07/03/2023
Very helpful; exactly what I wanted to know.
Alan on 07/03/2023
Very helpful and prompt reply from James, thanks very much.
Graham on 07/03/2023
Very helpful explained everything i wanted to know.Thanks
Philip on 07/03/2023
thats great cheers
Gary on 07/03/2023
Quick response as usual and sorted my query straight away
Dave on 06/03/2023
The reply was very kind
Abraham on 06/03/2023
Just what I needed to know
Neil on 06/03/2023
thank you!
Leon on 06/03/2023
the responses from Alex have been quick and extremely helpful
Willie on 06/03/2023
Super speedy response as usual. I continue to be amazed at the quality of service.
Michelle on 06/03/2023
Correct answer given
Noel on 06/03/2023
Thank you Chris
Graham on 06/03/2023
A speedy reply to my enquiry which was very much appreciated..Many thanks to you all.
Graham on 04/03/2023
fast and informative reply
André on 04/03/2023
I've read a lot about how good FLO are and it all seems justified. I wish I had bought the stuff I already have from FLO.
Colin on 03/03/2023
Very helpful advise and support is purchase of new mount many thanks
Barry on 03/03/2023
Thank you Steve. I am giving you big burden. I really appreciate all your efforts.
Levent on 03/03/2023
Thanks Alex - really helpful and much appreciated. I’ll have a look through the options you’ve suggested. Cheers!
Andrew on 02/03/2023
Thanks a lotDan
Gutiez on 02/03/2023
Awesome response and fast !
Gary on 02/03/2023
thank you great service
Richard on 02/03/2023
Thank you.
Börje on 02/03/2023
Thank you so much for the quick response!
Samantha on 02/03/2023
Always get a very reply to questions asked. Can't recommend these guys enough.
Ian on 02/03/2023
Excellent product support.
Alexander on 02/03/2023
Always a swift and helpful reply from FLO!
Paul on 02/03/2023
Alex has been extremely prompt, thorough, and understanding through my situation. His customer service is 10/10.
Erik on 01/03/2023
Grant's responses were super fast and accurate. Thanks,
Steve on 01/03/2023
Seemingly honest and helpful reply.
Dave on 01/03/2023
Thanks for prompt reply.
Stephen on 01/03/2023
Very quick response and very helpful with all the detail I needed.
Stephen on 01/03/2023
Quick and helpful response from Alex
R on 01/03/2023
Chris was very helpful, I have ordered the eyepiece case.
Peter on 01/03/2023
Perfect. Thanks
Paul on 01/03/2023
FLO Always go one step further to be Helpful.Thank You Chris. Brian Banbury
Brian on 01/03/2023
Thanks GrantI have resubmitted and it’s processed ok.KRAndrew
Andrew on 01/03/2023
As always, the information supplied to questions is first rate.
Jonathan on 01/03/2023
Very swift response, at the end of the day too!
Paul on 28/02/2023
Thanks for the prompt reponse. Will keep an eye out on the website in case you do get stock.John
John on 28/02/2023
Thanks, just wanted to make sure that the order had not gone astray somewhere. Thanks for the update
Neil on 28/02/2023
Excellent Chris, and so helpful including a photograph.
Peter on 28/02/2023
Good and swift as always, thank you
Alan on 28/02/2023
Thanks Ian - duly ordered :) Mark
Mark on 28/02/2023
yes all fine many thanks bruce
Bruce on 28/02/2023
Thanks Ian, very informative
Luis on 28/02/2023
Hi Ian,Thank you for your feedback. I do notice that there is a massive shipping cost involved that amounts to £400… wow Thanks again for your time; let me think about this, for I trust orders from the UK a lot more than from China.Regards,Niel
Niel on 27/02/2023
Fast, Competent and Kind.
Ferdinando on 27/02/2023
Fast and accurate answer!
Aaron on 27/02/2023
Wonderful very clear advice.
Jane on 27/02/2023
Amazing company service. 5 stars
William on 27/02/2023
Chris couldn't have been more helpful. I feel so glad that I reached out prior to investing in equipment best suited to a beginner. Thank you so much, I appreciate your time and effort on my behalf.
Victoria on 27/02/2023
Prompt & concise!
Martin on 27/02/2023
Thanks James, FLO helpful as always! (Hope my musings didn't confuse things too much; they did a lot more to me over a few hours this morning trying to get sense out of PP!)
Danny on 27/02/2023
Thank you all again for your efficiency and helpfulnes!Danny
Danny on 27/02/2023
QUICK RESPONSES TO MY EMAILS AND VERY HELPFUL.
Paul on 27/02/2023
Very helpful got back to me very fast on every email thanks so much for you help
Anonymous on 27/02/2023
As usual, great.
Dave on 27/02/2023
Adding the relevant information to make a better decision. Thank you again.
Terry on 27/02/2023
Great as usual 10 / 10
William on 27/02/2023
Thanks
Simon on 27/02/2023
Thanks. Just what I was hoping for.
Francis on 27/02/2023
Excellent advice, thank you
David on 26/02/2023
Great help thanks very much
Jason on 25/02/2023
Thank you for the speedy response - looks like I need 35mm bobs-knobs for my secondary mirror.
Richard on 24/02/2023
Outstanding as ever from Alex. Thankyou.
Hugo on 24/02/2023
Yes I noted the issue reported as I was alerted to it when I submitted orders to be posted via royal mail. But the issue seems to be only with tracking information rather than the actual physical delivery service.The strange is is the other order PO238254 I made on 24th January 2023 had already been delivered to me on 16 Feb 2023, but this order PO238642 hasn’t arrived yet till today, oddly.I am worried that the package could be lost, so could you please check with Royal Mail on this?
Phei on 24/02/2023
Unfortunately, Phei's delivery was delayed due to industrial action and a cyber strike at UK Royal Mail. We like to help, but sadly, this was outside of our control.
FLO Response
Great support as always from the people at First Light Optics. Dave was very helpful and got back to me very quickly with suggestions to fault find my equipment and enable me to test that the camera was not the culprit. A software & firmware update did the trick. Why look elsewhere for Astro equipment when you get customer support like this. The only thing they could do more is keep the clouds away..!!!!
Stewart on 24/02/2023
Really helpful and quick response from Chris! Cheers
Richard on 24/02/2023
Excellent advice and service. First timeI have used FLO . They have answered all my queries and more I look forward to capturing some good astrophotos and improving my setup and will definitely use their services again
Barry on 24/02/2023
Always a perfect experience with Flo, great advice as always. Thanks to Dave @ Flo on this occasion.
Richard on 24/02/2023
Very helpful and fast response
Sean on 23/02/2023
Thanks Alex
Bob on 23/02/2023
Quick helpful reply. Thanks
Kevin on 23/02/2023
wonderfully helpful staff and very prompt in replying to queries, can't fault them
Chris on 23/02/2023
Very prompt reply with full information - very good
Steve on 23/02/2023
Great service as always, thank you Alex @ FLO
Richard on 23/02/2023
Quick response and answered my query with solution to get my order updated
Barry on 23/02/2023
Great speedy response. Thanks for that. I have placed an order for the power cable.
Freddy on 22/02/2023
Information I received was very useful and informative
Keith on 22/02/2023
Thanks for the reply, unfortunately I only found an old compatibility chart, this must have been for an earlier model of the Asiar. Your response spot on.
Barry on 22/02/2023
Thanks Grant - Lightning fast response as usual. Magic.
Francis on 22/02/2023
Excellent reply thank you
Karen on 22/02/2023
Always receive great service from FLO and the staff
Cindy on 22/02/2023
Yes makes sense to me. Thanks
William on 22/02/2023
Timely and knowledgeable assistance from Alex. Excellent.
Nicholas on 22/02/2023
OK. Thank you for your reply and information. Let’s wait for a while, if the package would arrive. It is strange that the tracking informornation is not available. Kind regards,Jussi
Jussi on 22/02/2023
great support
David on 21/02/2023
Quick and informative response from Grant. Cheers!Liam
Liam on 21/02/2023
Great information, handled query quickly. Many thanks!
Thurstan on 21/02/2023
Thanks for the advice. Very helpful. Will make contact later once I receive the items.
William on 21/02/2023
Quick response, thanks.
Mark on 21/02/2023
Fantastic thank youReally appreciate the advice and use of astronomy tools to show different eyepieces
Colin on 21/02/2023
Great service from Steve as usual
Kevin on 21/02/2023
Thanks again to Alex at FLO for another prompt and detailed reply to my multitude of questions.
Peter on 20/02/2023
PROBLEM RESOLVED
Michael on 20/02/2023
Thanks for your patience with all my questions! I have purchased the Delos just now so thanks for the advice. I will no doubt empty my account on the other items in due course...
Christian on 20/02/2023
Simply the best (aka Tina Turner)
Balazs on 20/02/2023
Thank-you for the detailed information
Paulo on 20/02/2023
Excellent as always!
Danny on 20/02/2023
Thanks Anne,Not expected but welcomed.Cheers Francis
Francis on 20/02/2023
many thanks for the prompt reply. I'll be ordering very soon!
Brian on 20/02/2023
Always very helpful and professional
Nick on 17/02/2023
Alex has been absolutely superb in his responses. Cannot recommend highly enough.
Nigel on 17/02/2023
I’m getting really helpful advice off Alex.
Phil on 17/02/2023
Very concise and prompt reply
Nigel on 17/02/2023
As always, very helpful
Tim on 17/02/2023
I keep repeating this because it’s absolutely true. I always receive good sound advice from FLO (in this instance, Alex), from double checking my equipment of what I have to providing links to the correct items required. Absolutely thorough, thank you all.
Richard on 17/02/2023
Reply was great and gave me a lot to think about in a good way. Was very informative. Really happy
Ian on 16/02/2023
Extremely fast and helpful advice
Carl on 16/02/2023
Very helpful staff
Sean on 16/02/2023
Good clear advice. Thank you.
Simon on 16/02/2023
Fantastic customer service from Ann. Top notch.
Scott on 16/02/2023
That was very quick, thanks!
Jose on 16/02/2023
Thank you for your time. The information is very useful.
Alex on 16/02/2023
Thanks. That’s exactly what I needed to know.
Julian on 15/02/2023
Quick responsive advice from the team really couldn’t ask for more 10/10
Tim on 15/02/2023
Thank you so much for your very detailed response! I really appreciate it
Michelle on 15/02/2023
Fantastic help as always thanks Alex
Jamie on 15/02/2023
Very helpful people
Sean on 15/02/2023
Many thanks
Trevor on 15/02/2023
Alex has been very helpful answering lots of my newbie question.Very happy to place an order and return as i progress in this hobby. Many thanksRob
Rob on 15/02/2023
Thank you, very helpful.
Richard on 15/02/2023
Great support, many thanks!
Daiyaan on 15/02/2023
Answered my question comprehensively, resulting in me making a couple of small purchases from the company. Nothing less than I’d expected from my previous dealings. Brilliant service.
David on 15/02/2023
Very hnowledgeable & helpful.
Andy on 15/02/2023
Cheers Alex , just ordered it finally
John on 15/02/2023
I had an issue with my mount which was still under warranty. The FLO team acted in a highly professional and friendly way to resolve the problem and I am now awaiting a new mount. Well done all. Erik Thomas.
Erik on 15/02/2023
Responsive service. Good advice and links to further resources, including a video review. Can't complain about that!
Rovin on 15/02/2023
Prompt helpful response, thank you.
Richard on 15/02/2023
great support
Pacey on 15/02/2023
fast resp!!!!! good services
Paolo on 15/02/2023
Thanks for that. Will keep an eye out.
Jamie on 14/02/2023
Thank you so much for your help far beyond normal impeccable service
Tyrone on 14/02/2023
Many thanks for your prompt reply. As I suspected ! Thanks also for sending the eye pieces and finder which arrived safely todayKind regards, Nick Timson
Nick on 14/02/2023
Excellent
Rich on 14/02/2023
many thanks chris best wishes to all at FLOJOHN SOUTH WALES
John on 14/02/2023
Very fast and proffesional response.
Nino on 14/02/2023
Great customer service and attention to detail when answering my questions.I would like to praise Alex on his service.ThanksChristian
Christian on 14/02/2023
Quick, simple, and straight to the point reply.
Anonymous on 13/02/2023
I was just looking for a "yeah, that'll probably be ok" response, to get the level of detail I did is remarkable!
Matthew on 13/02/2023
Great Customer Service! Thanks for the quick reply.
Dom on 13/02/2023
Great, well informed reply.Thanks ian.
Pat on 13/02/2023
Thanks a bunch Grant! Prompt response to my question.
Mike on 13/02/2023
Helpful and informative as always
Julie on 13/02/2023
Questions were answered promptly and responses were very helpful.
Joe on 13/02/2023
FLO helpful as always!
Leticia on 13/02/2023
Thanks for your help, I'll order it in a minute
John on 13/02/2023
Great
Shimon on 13/02/2023
Thanks
William on 12/02/2023
Quick and informative response to a return issue that was because of import duty not due to any problem with the item.
Carol on 12/02/2023
Good evening, I am dissatisfied because it was not what I asked for.
Carlos on 10/02/2023
We are baffled by this one. Carlos ordered an item (without contacting us beforehand). Then, after we dispatched his order, he emailed us because he noticed he had ordered the wrong item. We had no way of knowing this. We dispatched only what was ordered.
FLO Response
Amazing. This was my first time and it wont be the last.
Ali on 10/02/2023
Service is always excellent. Goods have already arrived I believe.Great stuff.
David on 10/02/2023
Alex is very helpful and attentive in resolving my issue
Tim on 10/02/2023
Quick reply and question answered - very happy
Dave on 10/02/2023
Quick response with explanation.
Dom on 10/02/2023
Really detailed answer to my question with some great recommendations.
Stuart on 10/02/2023
Great yeah that's what I needed, thanks Dave much appreciated. You should have received the order now Thanks. Like I said I don't know which one is broken so it's easier to replace both, and now I know what they are both named . J Brick.
John on 10/02/2023
Very good and fast responses to queries. Definitely a first port of call ! Well done Chris and thank you. RP
Ronald on 10/02/2023
You are willing to help me
Alex on 09/02/2023
Dave was a great help and we managed to get my ASIair plus up and running again
Max on 09/02/2023
I can't fault anything about FLO. I asked a question and the reply was, well , awesome. No hard sell, just here's what we have, and some excellent tips and information.
Neil on 09/02/2023
The help and support as a first time astro buyer has been excellent.This was not the only company I approached requesting info. However, their (FLO) email responses was detailed and informative, showing that they had fully read and understood my requests..
Ian on 09/02/2023
Absolutely fantastic response. Extremely comprehensive. I really appreciate it
Mark on 09/02/2023
Very helpful support and knowledge of the product to enable me to buy the right item. Thank you
Lesley on 09/02/2023
Gave us a pointer, even if it does not help, he tried to help the best the could.
Mauro on 09/02/2023
Thank you Alex for the fast reply.Regards,Peter.
Peter on 08/02/2023
Thanks, for the great reply and support.I find always best to ask a question before ordering. It is actually tempting to order both to be honest with the Rigel for my 9.25in OTA.
Robert on 08/02/2023
Thank you
Marcia on 08/02/2023
Always first class service from FLO. Prompt reply.
Christian on 08/02/2023
A very helpful and detailed reply — much more than expected and certainly more than is the norm these days. Thank you, Chris, and it will certainly help with decision making. RP.
Ronald on 08/02/2023
Clear, concise and to the point
Jose on 08/02/2023
Grant deserves the biggest pay raise in the world.
Daniel on 07/02/2023
Great customer service.
Mike on 07/02/2023
Wonderful.
Milan on 07/02/2023
Hello,The answer to my question came very quickly and after taking some measurements I will soon place an order.The reply was detailed and it made an easy decision as to what to buy.Thank you
Carol on 07/02/2023
You said “As you say, there are some great large-capacity options around if you are willing to do a little DIY work to adapt them”. That’s not very amusing in the light of my DIY work on the cable you sent me.With a suitable cable, the new generation of large capacity LiFePO4 batteries require no DIY work to use them.
Andy on 07/02/2023
We are not sure why you are unhappy with our response, Andy. You purchased a cable designed for use with standard M8 posts typically seen on bench power supplies, like the ones we sell. But you wanted to use it on a large battery, so the cable wasn't suitable. If you had asked us for a return, we would have offered to replace the cable with one custom-made for your requirements, free of charge. But instead, you modified the cable and were not happy with the result.
FLO Response
Thank you, Ian, for a straight forward and clear response
Colin on 07/02/2023
Thank you very much for your reply and researching this for me
Anthony on 07/02/2023
Thank you for trying to locate and supply these adapters.
Vicky on 07/02/2023
Thank you for the clarification!
Pierre on 07/02/2023
Thank you Ian for the excellent reply to my question.
Richard on 06/02/2023
Very detailed and quick reply thanks!
Graham on 06/02/2023
Thanks for the fast respond
Philippe on 06/02/2023
Not the answer I was hoping for but suitably quick and said what needed to be said!
Graeme on 06/02/2023
Swift and knowledgeable response. 10/10 as always from FLO.
Greg on 06/02/2023
Really fast to answer any question and query i feel confident whenever i purchase from FLO
Victor on 06/02/2023
Thanks for the prompt answer. Regards Dave.
Dave on 06/02/2023
excellent thanks
Bob on 06/02/2023
Thanks for your quick response and helpful advice. Just placed my order.
Darren on 06/02/2023
Answered the question I asked and replied very quickly thank you Ian
Scott on 06/02/2023
Thanks for your help, on Saturday when I was at AstroFest
Corin on 06/02/2023
Very sincere, honest and prompt
Steve on 04/02/2023
Prompt and to the point.Thanks
Tim on 03/02/2023
Thanks Alex
Philip on 03/02/2023
Very fast service!
Daniel on 03/02/2023
Thanks for the prompt reply
Francis on 02/02/2023
Great service from the team, helpful and good feedback
Les on 02/02/2023
VERY VERY FAST accurate courteous response!!!We amateur astronomers get antsy when we think we need or want something. I appreciated the speed of your response =)Here's to clear skies!
Libby on 02/02/2023
thank you Alex - very knowledgeable and provided me with the solution to my problem
Mbrooke on 02/02/2023
Thanks Grant, Really helpful.
Francis on 02/02/2023
Excellent advice and customer service as usual
Chris on 01/02/2023
Thanks so much for the swift and really helpful response, really appreciate it!
Lindsay on 01/02/2023
Reply almost within the hour! As usual a succinct and to-the-point answer. Thanks - most helpful.
Ken on 01/02/2023
Chris from FLO has responded in exemplary fashion. Thank you very much.
Ian on 01/02/2023
Amazing, I had barely sat down when the email pinged and I had a reply. Thank you. will put an order in soon.
Simon on 01/02/2023
Chris was very responsive to all my questions and helped me a lot. Excellent service.
William on 01/02/2023
Brilliant service as usual.
Michelle on 01/02/2023
Great advice from Alex! Now I might have the chance to take a photo of the Green Comet!Thank you Alex!
Jari on 01/02/2023
Fast and very helpful
Philip on 01/02/2023
Fast and helpful
Philip on 01/02/2023
Thank you
Philip on 01/02/2023
Very prompt and helpful reply
David on 01/02/2023
Great help here went out the way to resolve the issue
Les on 01/02/2023
Thanks for the prompt reply
Steve on 01/02/2023
Prompt, polite and helpful response from FLO as usual.
Michelle on 01/02/2023
Great reply plenty of help, with helping to solve the issue
Les on 31/01/2023
Chris was very helpful and explained alot
Bryan on 31/01/2023
Great personal service!
Daniel on 31/01/2023
Very helpful reply to my query on the best binoculars to use.
Alan on 31/01/2023
Really fast and helpful response.
Philip on 31/01/2023
Quick response
Martin on 31/01/2023
very helpful thank you
Karan on 31/01/2023
Quick and informative answer.Advice req for new RDF for one I broke accidentally. Great advice and recommended a independently reviewed product. Thank you FLO d ChrisIan
Ian on 31/01/2023
Many thanks!
Chris on 31/01/2023
Excellent reply, could easily have got two more sales but gave the best possible options.Thank you Alex and FLO
Steve on 31/01/2023
I cannot thank Chris enough for his help over the past week in helping me get the right equipment in place for imaging smaller DSO's.
Greg on 31/01/2023
Thanks for this very thorough reply. The specific advice and links to online resources have helped me chose what I needed with much more confidence. Thank you!
Chris on 30/01/2023
Rapid positive response, as usual
Stephen on 30/01/2023
Awesome Team! I am in the USA and wish I had found First Light sooner! Thank you all!
John on 30/01/2023
The ability to ask questions and receive sensible advice is extremely welcome and rare.
Andrew on 30/01/2023
:)
Gunder on 30/01/2023
Thanks for the info. Now I know it is ok to purchase.
Michael on 30/01/2023
The response to my query was very speedy and professional. Communication from FLO staff was polite and informative and I wish more companies would take a leaf out of FLO's book.Erik
Erik on 30/01/2023
Super prompt service
Stuart on 30/01/2023
Thank you, Steve!!!
Levent on 30/01/2023
Fantastic customer service, as always!!!!
Mark on 30/01/2023
really responsive and great support
Theo on 27/01/2023
Thanks Alex! Looking forward to my astro journey, thanks for the tips!
Prashant on 27/01/2023
Gave me a plethora of ideas so i could work something out!
Nathan on 27/01/2023
The most helpful company i have dealt with.Above and beyondThank you
Philip on 27/01/2023
Very helpful. I've also replied to Chris directly.
Gary on 27/01/2023
I sent an Email and received a response in a matter of hours. Dave followed up immediately and I have now received notification that the order has been sent out today from the warehouse.
Sue on 27/01/2023
Very good support
Iain on 27/01/2023
Outstanding response, very helpful!
Dave on 27/01/2023
Thank You....Have a great day !...Good Job.
Rick on 26/01/2023
Thanks for the reply. I'll get the tripod ordered!
Michael on 26/01/2023
Thank you very much for your support in this matter. :)Best Regards, Mike
Mikael on 26/01/2023
Just first class in every way possible
Gary on 26/01/2023
I do have a question. I just purchased a pair of Fuji TS1440 Image stabilizing Binoculars.What kind of accessories can I get for them?ThanksSal
Sal on 26/01/2023
As usual, thorough and very helpful. A pleasure to deal with FLO.
Ken on 26/01/2023
Excellent support
Mark on 26/01/2023
With much patience, and explains all the options to make an informed decision
William on 26/01/2023
Quick and complete response!Great service.
Dave on 25/01/2023
Great service, really quick response. Thanks so much!
Thurstan on 25/01/2023
Many thanks Chris. I shall start saving up for the L-Pro and L-Enhance options
Gary on 25/01/2023
Brilliant
John on 25/01/2023
Very informative, friendly advice. Thank you.
Joshua on 25/01/2023
Hi and thanks!The adapter I want to switch for seem to be out of order right now, when do you expect it back?Regards, Mikael
Mikael on 25/01/2023
Thanks for your help
Rob on 25/01/2023
Thanks Chris - excellent info.
James on 25/01/2023
It is fantastic to have such a quick and authorative response to a query. It can be difficult to navigate opinion especially when starting out.
Alan on 25/01/2023
thank you VERY much no worries!
Thomas on 25/01/2023
Thanks for the great support.
Charles on 24/01/2023
Superquick answers as usual :)
Gunder on 24/01/2023
Thanks. Could you please contact me when you are able to accept orders.Alan
Alan on 24/01/2023
Excellent service as usual
Paul on 24/01/2023
Thanks Alex for letting me know all items are back with you safely. Many thanks again for your and all the FLO team's understanding with the matter.Kind regards to allKim
Kim on 24/01/2023
Chris was most informative and helpful.Thank you!
Barry on 24/01/2023
Thank you for the wonderful customer service!!
Robert on 24/01/2023
Quick response and query resolved. Thans.
Davy on 24/01/2023
Thanks
Maurice on 24/01/2023
Spot on. Appreciate the advice which seems very sound. Thanks
Phil on 24/01/2023
Succinct and to the point, a really helpful answer. FLO always helpful. Thanks.
Ken on 24/01/2023
Very prompt response, thanks heaps!
Roger on 24/01/2023
I am very grateful for you sorting out the problems, which were not of your making, on my order.
Michael on 23/01/2023
Quick and informative
Damien on 23/01/2023
Thanks Grant - I will give it a go.Peter
Peter on 23/01/2023
On reflection, I found the email somewhat condescending, so to that end, I’m going to keep the offending Barlow as I reminder should I think of buying anything else from FLO!
Derek on 23/01/2023
You may have misunderstood or misread our email - we explained that we could not find an order that matches your email address.
FLO Response
Very quick replies to my e-mails.
Colin on 23/01/2023
If I order, how long do you estimate?
Malcolm on 23/01/2023
Fantastic help: very quick response and so clear and helpful. Thank you.
Michelle on 23/01/2023
Very helpful and quick reply
Derek on 23/01/2023
Maybe you could share the answer on your warranty page.
Ian on 22/01/2023
Ian asked if manufacturer warranties are transferable from the first owner. Unfortunately, they are not. We are not aware of any manufacturer that provides a warranty for a product purchased secondhand.
FLO Response
Awesome as always
Benji on 21/01/2023
Quick response. Understanding and helpful reply. Nthank you!
Ronnie on 20/01/2023
Thanks for the nice reply and for your good wishes.Kim
Kim on 20/01/2023
Very helpful thank you
Glyn on 20/01/2023
Lightening fast response & parts ordered, very pleased, thank you
Gary on 20/01/2023
Great regards
Jason on 20/01/2023
Thanks for great advice and follow up
Peter on 20/01/2023
Always appreciate your prompt, informative & individualised help.Thank you
Nic on 20/01/2023
Got straight to the issue and answered my question throughly
Rhodri on 20/01/2023
Thank you very much for a very detailed and informativ reply to my questions. This helped me decide on what to purchase for my father's birthday. I'm positive we'll be returning customers :)Have a nice day!
Thomas on 19/01/2023
Very helpful with excellent advice. Above and beyond the standard service.
Adam on 19/01/2023
I made an error on my pa -pal account. thank you for your quick reply to my email. John Graver.
John on 19/01/2023
very good reply, i know what you mean about personal choice, maybe should go for fixed hyperions with fine tuning rings. thanks Grant. Dave.
David on 19/01/2023
Top service!
Chris on 19/01/2023
Very prompt response and answered all my questions.
Peter on 19/01/2023
As usual, helpful and to the point, and a quick reply. A great team!
Ken on 19/01/2023
First class service!
Charles on 19/01/2023
Thank you
Donald on 19/01/2023
Grant was very helpful and knowledgeable with regard to setting me up with some equipment.
Philip on 19/01/2023
It’s the Royal Mails fault!
Derek on 19/01/2023
Grant from FLO is certainly knowledgeable. He offers me two workable alternatives to the problem I am having.
Kin on 19/01/2023
Thanks Alex for the shipping suggestions/info Kim
Kim on 19/01/2023
Perfect reply and explanation. Exactly the level of detail i was looking for, thank you!
Brian on 18/01/2023
Incredible service
Håkon on 18/01/2023
Very helpful, quick response. Thanks!
Mike on 18/01/2023
All my answers were met! I was just wondering but I’ve seen the part where I put the batteries! Thank you so much I will indeed look for a charger that fits those specs, I just didn’t want to burn out the mount!! Thank you so much!!!
Edward on 18/01/2023
Hi,I am very happy with the service provided.I am very pleased with the quick response and good advice from Alex especially !ThanksDimitre
Dimitre on 18/01/2023
Thank you for your consideration and good wishes.Kim
Kim on 18/01/2023
Quick and very detailed response, extremely helpful. I took his advice and decided to place the order on the same day!
Christian on 18/01/2023
Great service
Shaun on 18/01/2023
Best customer relations about
Bob on 18/01/2023
Thank you for Grant
Gordon on 18/01/2023
Very responsive
Paul on 18/01/2023
Hrea
Jake on 18/01/2023
Thanks to Ann for a prompt response.
Keith on 18/01/2023
Good Job...THANK's
Rick on 18/01/2023
Excellent service. All replies are prompt and always good sound advice.
Stephen on 17/01/2023
FLO is great about answering customer questions very quickly. We appreciate this immensely. Thank you!
George on 17/01/2023
Excellent.
Lisa on 17/01/2023
Thanks Chris, kind of got to the same position myself but good to get a 2nd (expert) opinion. Order placed. Thanks again Andy
Andy on 17/01/2023
Thank you for the education on eyepiece.The email was comprehensive and I am rest assured my telescope is perfect for my needs
Collins on 17/01/2023
Thanks for accommodating my request!
Eric on 16/01/2023
Can't find fault with anything, great value, first class service from start to finish. Helpful, knowledgeable, and unlike some, they will definitely not sell you something that you really don't need . I stick with them as i know that I'm in very safe hands.
Nick on 16/01/2023
Steve is just what the doctor ordered when you encounter an issue. A+++
Ian on 16/01/2023
Very polite and courteous.
Ian on 16/01/2023
Speedy concise reply
Ian on 16/01/2023
Very clear, Thanks
Renzo on 16/01/2023
Excellent answer with clarity and very informative. Answered my query perfectly.
Adam on 16/01/2023
Speedy and professional response. A++
Ian on 16/01/2023
Thank you good reply.
田代 on 16/01/2023
Thanks for your reply
Steve on 16/01/2023
Very helpful and knowledgable.
Neil on 15/01/2023
Thank you very much for the advice. I will let you know how I get on! I would just say that a less minimal set of assembly instructions might have kept me from making this mistake…
George on 13/01/2023
The helpline staff have all been reponsive to my technical queries.
Rob on 13/01/2023
quick, precise,
Andi on 13/01/2023
Thank you very much Alan
Alan on 13/01/2023
Thanks for clarification. Awaiting delivery!
Andreas on 13/01/2023
Extremely helpfull.
Grant on 12/01/2023
Perfect customer support!! Great thanks for the entire team
Robert on 12/01/2023
I found Chis to be very attentive and helpful.
Ian on 12/01/2023
As always, a quick and knowledgeable response from the FLO team. Thanks to Dave.
Greg on 12/01/2023
The support has been excellent. I'm delighted to have purchased from you.
Alasdair on 12/01/2023
Many thanks
Darrel on 12/01/2023
Answered my question perfectly., ThankyouClive
Clive on 12/01/2023
Very prompt response and useful information
Stephen on 12/01/2023
Thanks Dave, information much appreciated! Greg
Greg on 12/01/2023
Prompt and informative!
Bucsela on 11/01/2023
Many thanks for your help
Les on 11/01/2023
Excellent support
Roger on 10/01/2023
Polite, enthusiastic & knowledgeable.
Steve on 10/01/2023
Great advice from Chris. Very knowledgeable.
Simon on 10/01/2023
Thanks for your reply, it was useful
John on 10/01/2023
Many thanks for your speedy and detailed reply.
Paul on 10/01/2023
Thanks Chris
Rob on 10/01/2023
Fantastic service, as always. Alex has been outstanding and I can’t thank him and FLO enough.In particular, he could have recommended the SkyHunter (which was in stock) but was clear in saying the SA GTi would be better for my needs, even though it’s not currently in stock
James on 10/01/2023
Chris was really helpful with the advice he gave me on eyepieces.
Max on 10/01/2023
A great service. A clearly very knowledgeable bunch of folk. It was also good to have a consistent contact, my email contact was someone called Alex, who answered all my questions with a great deal of detail, for about a month before I decided to take the plunge and order my scope and all its peripherals. So it would be nice to be able to talk to somebody on the phone, I feel their service has been top notch for an online service.
Peter on 09/01/2023
Thanks, I look forward to hearing from you soon
John on 09/01/2023
Fantastic support from Chris and everyone at FLO. I wouldn't buy astrophotography gear from anywhere else! Thank you so much
Karen on 09/01/2023
Great reply
Dave on 09/01/2023
Thanks
Keith on 09/01/2023
Thanks a lot.Karl-Heinz
Karl-Heinz on 09/01/2023
Proffessional as always.
Andrzej on 09/01/2023
Outstanding!
Adrian on 07/01/2023
Thanks for the update, much appreciated!
Sally on 07/01/2023
Good and sound advice as always!
Ian on 06/01/2023
Awesome Chris!
Phil on 06/01/2023
Okay, thank you, no clears Skys so not missing much
Mike on 06/01/2023
Excellent help and advice many thanks
Peter on 06/01/2023
Extremely helpful!
Anthony on 06/01/2023
SynScan WiFi Adapter advice ...Dave that is fantastic information, thank you so much, I was not sure if the device was awaiting an IOS firmware update to rectify a shortfall. This is brilliant .... now to strip the remote observatory down and try a different approach ... ie remoting from the hot tub. But I think the missus would let me buy another scope before the hot tub !!!Steve
Stephen on 06/01/2023
Very fast response and answered the query really well.
Peter on 06/01/2023
Absolutely top notch help from the staff at first light optics. They guided me with my first telescope. Would strongly recommend them.
Carl on 06/01/2023
Thank you Dave for super quick response!Javier
Javier on 06/01/2023
Hi Alex, Thank you for the information, that is brilliant it really helps. Great Service thank you once again.Regards Grahame.
Graham on 06/01/2023
Awesome support! Thanks FLO!
Axel on 06/01/2023
Top class many thanks Tom
Tom on 05/01/2023
Prompt and helpful, as usual
Bucsela on 05/01/2023
Thank you, that is very helpful.
Louay on 05/01/2023
Excellent, thanks for that information. I have to admit that writing on a website and updating it is something that a lot of companies are not good at, particularly astronomical equipment manufacturers, its an ecology that definitely needs people like your group to thrive.
Terry on 05/01/2023
Stellar!
Adrian on 05/01/2023
Very polite and helpful.
Brian on 05/01/2023
Ok thanks for your help with this
John on 05/01/2023
Thanks just a good quick reply,do you know when back in stock please ChrisCheers John
John on 05/01/2023
thank you. have a good day.
Lee on 05/01/2023
Good all round egg!Cheers Grant,Phil
Phil on 05/01/2023
Quick positive response
Ian on 05/01/2023
Excellent support as always
Roger on 04/01/2023
First Light Optics have always been very helpful and always sorted out issues to my satisfaction. I am happy to say they are a supplier of excellent customer service!
Simon on 04/01/2023
A very courteous and professional response to my enquiry from Ann. Definitely an asset to the company.
Ian on 04/01/2023
Cheers Grant!Phil
Phil on 04/01/2023
Super quick thanks
Kevin on 04/01/2023
Quick and to the point answer, Thanks !
Gunder on 04/01/2023
Great speedy reply to my question. Excellent customer service
Stew on 04/01/2023
Simply outstanding!
Adrian on 04/01/2023
That's great, very helpful and speedy response!
Andrew on 04/01/2023
Chris from FLO is a dedicated and passionate individual, always putting the time and effort to give solutions to any query a customer might have
George on 04/01/2023
Excellent help- especially for someone just starting out
Roger on 04/01/2023
Thank you , great advice ,will consider then make my choice.
Louay on 04/01/2023
Thanks Bag ordered
Tim on 03/01/2023
Fantastic response, loads of detail, and a helpful tool as well! Thank you so much :)
Mark on 03/01/2023
Thanks for such a quick response.
Alasdair on 03/01/2023
Always there to assist us in the most professional manner; thanks!
Victor on 03/01/2023
Thank you
Robert on 03/01/2023
thank you
Harout on 03/01/2023
Very helpful
Roger on 03/01/2023
Great I will do eventually business with your company
Roberto on 03/01/2023
Super excellent
Joseph on 03/01/2023
As always really helpful and quick to reply.
Simon on 03/01/2023
thank you very much for your kindness
Alper on 03/01/2023
Always reliable
Martin on 03/01/2023
Do you sell GSO 6" F/5 Newtonian Telescope
Srijeet on 03/01/2023
Thanks very much for the response! Good luck in finding another detailed source for cloud info, and a Happy New Year to you and yours! I love and depend on your app!
Ray on 03/01/2023
Cannot say enough good things about first light optics. Superb service from start to finish.
Nick on 03/01/2023
thanks for your speedy reply :)
Steve on 03/01/2023
Quick response and friendly.
Nicky on 03/01/2023
Always know that I'm in safe hands with first light optics. Totally reliable and professional!