Blog: 

Terms & Conditions

Product Availability

Our website is regularly updated. However, we cannot guarantee availability. Orders placed outside our office hours (10.00 am - 4 pm Mon-Fri UK time) may be subject to change. We will contact you as soon as possible if this is the case. If you place an especially high-value order, we reserve the right to contact you for further confirmation of your order details, prior to authorisation. 

Prices

Payments are made in GBP.

Non-GBP prices are calculated and displayed according to the day’s exchange-rate so are a guide only. The amount shown on your card statement might be a 'little' more or less than the price displayed on our website. The same applies to refunds, they too are calculated according to the day’s exchange-rate.

Where applicable prices include VAT at the current rate. 

Payment

Our website accepts Visa, MasterCard and Paypal. Please contact us if you wish to pay by Cash or Bank Transfer. All credit and debit card transactions are processed using secure online payment systems provided by SagePay - the UK's largest independent Payment Service Provider.

UK Deliveries

If an item is in stock and we receive your order before 3pm, we normally dispatch it same-day or next working day. 

Deliveries to UK addresses usually arrive in 1-3 working days via DPD, DHL or Royal Mail.

The cost to deliver to UK addresses is typically £3-6 for small items and around £8 for large items. 

Saturday delivery is available for most UK mainland addresses if the order is placed before midday Friday. (If available it will be offered during the Checkout process - an additional charge is applied).

Please note we do not deliver to PO Boxes, freight forwarding companies or BFPO addresses (couriers rarely have permission to enter military establishments). 

International Deliveries

Deliveries to locations outside the UK usually arrive in 2-5 working days. 

The delivery charge is calculated automatically during the checkout process. 

Customs fees/tariffs are not included in shipping calculations and are not the responsibility of First Light Optics. For info please contact your local customs office. 

Notes Regarding Delivery

If your order is sent by courier, the courier company will attempt delivery twice. Then, after five days, if you have not contacted them the goods will be returned to us. 

Items delivered via Courier require a signature on delivery. The driver will deliver to a neighbour if they have your permission but will not "leave in green bin" or "behind the shed". 

The packages and their contents should be inspected as soon as possible after delivery. If an item arrives damaged please report it immediately to the courier and to First Light Optics. If reported in reasonable time we will endeavour to replace damaged goods as soon as possible. 

Returns and Cancellation

When you buy goods through www.firstlightoptics.com you have the same rights as when purchasing from a regular shop or showroom. In addition, you are entitled to a fourteen-day 'cooling off' period as described in the 'Consumer Contracts Regulations'. 

We want you to be completely satisfied with your purchase so if for any reason you are not happy please return it within 30 days of receiving the item.  We will then exchange, replace or refund at your request subject to the following conditions: 

  • You must take reasonable care of the goods while they are in your possession.
  • Goods must be returned with all accessories, instructions, etc and must be suitably packed.
  • CDs, DVDs or software will only be accepted if the seal or packaging is intact.
  • A proof of purchase must be supplied.
  • You must return any free gifts that came with the product.
  • We will not refund items that have been customised, personalised or specially made to your individual specification.

Where a warranty return or complaint is justified we will pay the return costs, otherwise you will bear the direct cost of returning the goods. 

Please do not return goods without first contacting us. Wherever possible we will respond to your individual circumstances. If a fault occurs after 30 days but within the manufacturer's warranty period we will offer you a repair, exchange or refund depending on the circumstances. To arrange for return of your goods please contact First Light Optics Ltd by email to questions@firstlightoptics.com 

Goods to be returned should be sent to: First Light Optics Ltd, Unit 7 Budlake Units, Budlake Road, Marsh Barton Trading Estate, Exeter, Devon, EX2 8PY.

Note regarding binocular optical alignment: Binoculars are very reliable products. If a binocular is delivered with optics correctly aligned (collimated) it will remain that way for many years, unless it receives an impact. All our Binoculars are covered for manufacturing faults for a minimum of two years but optical misalignment resulting from an impact is not covered so we strongly recommend you check for this within fourteen days of receiving the binocular. After fourteen days we will not replace or refund a binocular for optical misalignment but we will happily quote for, then arrange, a repair. 

This does not affect your statutory rights.

Minimum Two-Year Warranty

Items purchased at FLO are covered by a ‘minimum’ two-year warranty against defects in materials and workmanship. What does that mean? It means if the manufacturer/distributor offers, say, only a one-year warranty then we will increase it to two years. Free of charge. And of course if the manufacturer offers longer then you will be covered by that. So all gain and no loss. 

Personal Information

First Light Optics will only disclose information to third parties for goods delivery purposes or, if necessary, when handling warranty claims. We do not sell, rent or loan customer email addresses or contact details to any other party. We may send occasional notices relating to our products or services but only to subscribers, you can unsubscribe from these at any time by clicking on the 'Unsubscribe' link at the bottom of the emails or via your account settings page.

If you would like to advise us of a change of email address please email us at questions@firstlightoptics.com

Full details can be found in our Privacy Policy.

Web Browser Cookies

Our website uses "cookies" to enhance your experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do, please note some parts of the website might not function properly.

Full details about the Cookies we use can be found in our Cookie Policy.

Errors and Omissions

We make every effort to ensure that the information on our site is accurate and up to date. We will promptly correct any errors brought to our attention. If you find an error, please contact questions@firstlightoptics.com

We cannot accept responsibility for information or opinions from third parties contained within this site or for the content of links from this site.

Specifications are obtained from the manufacturers and cannot be guaranteed accurate. Product descriptions are for guidance only. Errors and Omissions excepted.

We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason. You will be promptly informed if such a situation arises.


Last Updated: 7th November 2018